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CB Car Dealers KIA Motors Suggestion I would be better off taking my Kia to another service company.
KIA Motors

KIA Motors review: Suggestion I would be better off taking my Kia to another service company.

D
Author of the review
3:08 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This car has been serviced by Kia Ipswich QLD since new. recently had an issue with the gears, took it to Kia, and the response shocked me. This is what I was told.
Have a problem in losing gears on my 2012 Kia Rio. Took it to Kia Ipswich, who ran a diagnostic test, which showed fault P0748, apparently this involved checking the wiring which would take four hours at a cost of $740.00, but, I should take it to another service company who have more expertise than KIA technicians. I couldn't believe a service company would suggest taking your car to someone else because they were better trained than their own tech's. Wrote to every Kia address I could find assuming someone would respond and sort the issue out, dream on, nary a word back. called at Kia and spoke to general manager and service manager expecting surprise and outrage at their service suggesting others had more expertise than them, but no, the service manager actually said "yes that happens, I have sent customers to a guy in Ipswich who works from under his house" This car has been serviced by Kia since new, so I was surprised at their reluctance to do the work. The car is still unrepaired sitting in my carport, no use to anyone. Today was the final straw, received a text from Kia telling me the car was overdue for its regular service. So be aware when buying a Kia you may have to take it elsewhere for repair. Third time submitting complaint. No response. Can I assume you are happy to tell people to take their Kia to other service who have more expertise than Kia trained technicians?

Recommendation: Great cars abysmal service.

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  3. KIA Motors emails
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    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
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    Mar 25, 2025
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KIA Motors Category
KIA Motors is ranked 4 among 1391 companies in the Car Dealers category
#02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai #06 Honda Motor Honda Motor

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