Jeff Wyler Fairfield Auto Mall
Reviews and Complaints

My complaint is about a worker in the Nissan department, he goes by the name Chris, at lease that what he said when he answered the phone. I’m having problem with my a/c so I made and appointment to get it fixed. They temporarily fix it an scheduled me to come back an getting it done. Chris changed my appointment, and was also so rude about it when I told them I have a problem with that, he then hang the phone up.

Hello my name is Christine cook I've noticed over the last couple of months I've had to lots of £15 took out my account one for complete savings and one for time rewards which I have not signed up to I've already been in contact with my bank to get this refused and I've just noticed again this morning that you've took the £30 again I'd like a refund or do I go to the trading standards people as you fraudulently taking money from an account that hasn't been signed up look forward to hearing from you regarding this matter

This morning, 8/30/2108, I went to this dealership where I had previously purchased my 2013 Soul +. I was not in a good mood as I had already been to two other dealerships who had tried to rip me off -one, Kings Honda, actually sabotaged my vehicle to make it smoke so they could lower the trade-in value! I explained this to Antonio, the salesperson, who did try and understand and make me feel better but when Mike got involved it went from bad to worse! #1 He kept smiling and acted like he didn't understand why I was mad & distrusted car salespersons - I had to tell him I was serious and already explained what had happened to me previously at Kings Honda! #2 He said to me "Well, I'm having a good day." in essence making fun of me having a bad day to which I responded 'I don't give a [censored] how you feel! I just want a price on my trade-in and on the new Kia Soul!' After this, he got pissed and said I don't have to sell you a car and got up and walked away! Additionally, this altercation happened after he had presented me with a price for the new car that was more than the price I had seen for the car on the Internet! And then he tried to cheat me on trade-in value and did not even take into account the moonroof on my 2013 Soul. I showed him the price I had looked up online and he was $3, 000 below that. I then had to go up and ask for my $25. Amazon gift card as I had taken a test drive for the new car which I was going to buy if he had been honest with me. He got snarky about it but said I would get it in the mail. I asked for the sheet with the price he was going to give me and he wouldn't give it to me! Felt sorry for Antonio as he lost a commission to due to Mike being a D**K! Will not do business with this dealership anymore!

On 6/13/2017 I test drove a Nissan at your dealership. At that time, there was a promotion to test drive a Nissan to receive a $25 Visa gift card. I submitted my required survey (I have a screen shot of the survey I submitted online) and was to receive the gift card by mail.

The card never arrived. I have placed numerous calls and visits to the dealership asking for the gift card promotion to honored. I have shown my evidence that I completed the required survey. Everyone assures me they will address it, but no card has arrived.

I understand that you use a 3rd party for distributing the cards. But it is now 1/12/2018. For the integrity of the name Jeff Wyler and your specific dealership, I ask for a swift resolution. I am happy to drop by to pick it up. To be clear, it is not about the amount of $25 that causes me concern, but the honor of Jeff Wyler Nissan keeping your word.

I do not like using a complaint board such as this, especially over something that surely looks like a small matter, and am sad to do so. Unfortunately I have had no follow through from my face to face and phone contacts, as recent as last month. Still hoping for a happy ending.

Mr. Wyler, I am still in shock over how your salesman Marq with q just talked to us. It is the worst experience I have ever had while looking to purchase a car. What kind of customer employee who makes a living off a sale to customers talks so arrogantly to see he doesn't have time to waste on us and starts the experience by waiving us down in the lot and harsh condescending conversation. Your dealership will always be in mind when it comes to this horrific experience and when I talk to others that is what they will hear. I went today looking for my new car and had the worst experience ever.

Unhappy customer. Consistently being lied to and etc about paying off my vehicle and giving me $2000 down towards another vehicle since the vehicle they sold me is unreliable consistently stops on me without warning will not start back up. I had to get a courtesy ride to work from the Woodlawn Police Department in order for me to make it to work on time. I have been going thru this non sense for 3 yrs now with no resolution. Promises being made and not following through on them. Total shock, disappointed and very upset customer. Thought this establishment care about their customers. All I want is for someone from the corporate office to call me to get the issue resolved and make good on their promise to me.

We brought our Kia Sedona in for service due to check engine light that remained on. We brought the car in 4 seperate times. They couldn't figure it out. The 5th time my husband was there for 4hrs. on New Year's Eve and was never offered a shuttle service that other customers were receiving. After overhearing another customer ask for loaner my husband also did so and was told that they do not give loaners . He spoke with the manager and his response was the only give loaners for certain problems with your car. Which one is it? After a long process my husband finally got a loaner. The car only had an eight of a tank of gas and dirty q-tips with wax on them all in the car. Kia was supposed to call us the next day. No call. We called them and were told service was closed until that Monday. Monday we finally got a call saying our van was ready but had a dead battery. What a coincedence! They were willing to replace it for $130.00 Dollars. Ha Ha! My husband called to talk to service manager and was told he would cut us a deal-we pay for the battery and the service would be free. The battery is $100.00. My husband didn't want to bargain he just wanted the car fixed. He was told it would be taken care if he never stepped foot in this dealership again and was demanded to return the loaner instantly and was hung up on. How is that for customer service. Still awaiting for a call from the manager. Please do not go to Jeff Wyler Kia service Dept. Unless you want a pack of lies!