Jeff Wyler Fairfield Auto Mall’s earns a 1.6-star rating from 7 reviews, showing that the majority of customers are dissatisfied with their vehicle purchases and service experience.
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2020 Nissan Pathfinder, a/c, Nissan service department
My complaint is about a worker in the Nissan department, he goes by the name Chris, at lease that what he said when he answered the phone. I’m having problem with my a/c so I made and appointment to get it fixed. They temporarily fix it an scheduled me to come back an getting it done. Chris changed my appointment, and was also so rude about it when I told them I have a problem with that, he then hang the phone up.
Desired outcome: This is so ridiculous , the service here is really terrible. And to think I was jus looking to buy when next vehicles from there.
Wyl completesavingand wyl complete time rewards
Hello my name is Christine cook I've noticed over the last couple of months I've had to lots of £15 took out my account one for complete savings and one for time rewards which I have not signed up to I've already been in contact with my bank to get this refused and I've just noticed again this morning that you've took the £30 again I'd like a refund or do I go to the trading standards people as you fraudulently taking money from an account that hasn't been signed up look forward to hearing from you regarding this matter
mark the manager
This morning, 8/30/2108, I went to this dealership where I had previously purchased my 2013 Soul +. I was not in a good mood as I had already been to two other dealerships who had tried to rip me off -one, Kings Honda, actually sabotaged my vehicle to make it smoke so they could lower the trade-in value! I explained this to Antonio, the salesperson, who did try and understand and make me feel better but when Mike got involved it went from bad to worse! #1 He kept smiling and acted like he didn't understand why I was mad & distrusted car salespersons - I had to tell him I was serious and already explained what had happened to me previously at Kings Honda! #2 He said to me "Well, I'm having a good day." in essence making fun of me having a bad day to which I responded 'I don't give a [censored] how you feel! I just want a price on my trade-in and on the new Kia Soul!' After this, he got pissed and said I don't have to sell you a car and got up and walked away! Additionally, this altercation happened after he had presented me with a price for the new car that was more than the price I had seen for the car on the Internet! And then he tried to cheat me on trade-in value and did not even take into account the moonroof on my 2013 Soul. I showed him the price I had looked up online and he was $3, 000 below that. I then had to go up and ask for my $25. Amazon gift card as I had taken a test drive for the new car which I was going to buy if he had been honest with me. He got snarky about it but said I would get it in the mail. I asked for the sheet with the price he was going to give me and he wouldn't give it to me! Felt sorry for Antonio as he lost a commission to due to Mike being a D**K! Will not do business with this dealership anymore!
Is Jeff Wyler Fairfield Auto Mall Legit?
Jeff Wyler Fairfield Auto Mall earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Jeff Wyler Fairfield Auto Mall. The company provides a physical address, 3 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Jeffwylerfairfield.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- While Jeff Wyler Fairfield Auto Mall has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Jeff Wyler Fairfield Auto Mall protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Jeff Wyler Fairfield Auto Mall has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
test drive gift card
On 6/13/2017 I test drove a Nissan at your dealership. At that time, there was a promotion to test drive a Nissan to receive a $25 Visa gift card. I submitted my required survey (I have a screen shot of the survey I submitted online) and was to receive the gift card by mail.
The card never arrived. I have placed numerous calls and visits to the dealership asking for the gift card promotion to honored. I have shown my evidence that I completed the required survey. Everyone assures me they will address it, but no card has arrived.
I understand that you use a 3rd party for distributing the cards. But it is now 1/12/2018. For the integrity of the name Jeff Wyler and your specific dealership, I ask for a swift resolution. I am happy to drop by to pick it up. To be clear, it is not about the amount of $25 that causes me concern, but the honor of Jeff Wyler Nissan keeping your word.
I do not like using a complaint board such as this, especially over something that surely looks like a small matter, and am sad to do so. Unfortunately I have had no follow through from my face to face and phone contacts, as recent as last month. Still hoping for a happy ending.
customer service
Mr. Wyler, I am still in shock over how your salesman Marq with q just talked to us. It is the worst experience I have ever had while looking to purchase a car. What kind of customer employee who makes a living off a sale to customers talks so arrogantly to see he doesn't have time to waste on us and starts the experience by waiving us down in the lot and harsh condescending conversation. Your dealership will always be in mind when it comes to this horrific experience and when I talk to others that is what they will hear. I went today looking for my new car and had the worst experience ever.
customer service
Unhappy customer. Consistently being lied to and etc about paying off my vehicle and giving me $2000 down towards another vehicle since the vehicle they sold me is unreliable consistently stops on me without warning will not start back up. I had to get a courtesy ride to work from the Woodlawn Police Department in order for me to make it to work on time. I have been going thru this non sense for 3 yrs now with no resolution. Promises being made and not following through on them. Total shock, disappointed and very upset customer. Thought this establishment care about their customers. All I want is for someone from the corporate office to call me to get the issue resolved and make good on their promise to me.
kia service
We brought our Kia Sedona in for service due to check engine light that remained on. We brought the car in 4 seperate times. They couldn't figure it out. The 5th time my husband was there for 4hrs. on New Year's Eve and was never offered a shuttle service that other customers were receiving. After overhearing another customer ask for loaner my husband also did so and was told that they do not give loaners . He spoke with the manager and his response was the only give loaners for certain problems with your car. Which one is it? After a long process my husband finally got a loaner. The car only had an eight of a tank of gas and dirty q-tips with wax on them all in the car. Kia was supposed to call us the next day. No call. We called them and were told service was closed until that Monday. Monday we finally got a call saying our van was ready but had a dead battery. What a coincedence! They were willing to replace it for $130.00 Dollars. Ha Ha! My husband called to talk to service manager and was told he would cut us a deal-we pay for the battery and the service would be free. The battery is $100.00. My husband didn't want to bargain he just wanted the car fixed. He was told it would be taken care if he never stepped foot in this dealership again and was demanded to return the loaner instantly and was hung up on. How is that for customer service. Still awaiting for a call from the manager. Please do not go to Jeff Wyler Kia service Dept. Unless you want a pack of lies!
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr. Wyler first let me say its notable and a shame that you have had to devote so much of your time to craft that response and it was well done.
I am a 16 years verteran of the car business including being a Kia Service Advisor and a KIa Service Manager.
Heres a couple things that come to mind:
#1 The customer waiting for 4 hours? The dealership is not a Mcdonalds . Mr Customer you need to figure out how to drop your car off and give the dealer ample time to repair the problem without being under pressure. They are not responsibe for making those arrangements for you! If I were to guess this customer probably didnt even have an appointment.
#2 Loaner cars or rental cars are not included in the Mnfcrs warranty of Kia product. Its a great expense to the dealer to provide alternate transportation to a customer via rental or internal loaner. No dealer can afford to provide transportation to every customer in every situation - These are 101 business decisions that are based on circumstance ie: A loyal customer that repairs and maintains there car or purchases there new cars AT the dealership. This car is clearly past two years old (the coverage for a kia battery is 24 months) So this customer did not purchase there car there, and is NOT spending money. The dealer wants to satisfy the customer - but its a BUSINESS - not an institution paid by tax dollars! Clearly this dealer provided the customer a loaner car to assuage a very difficult cusotmer - NOT becasue it was merited! And the customer STILL complained about the condition of the FREE car further demostrating there un-realistic expectations. Sometimes you have to fire your customers ! This one really needs to be FIRED!
I received the phone call from this customer stating that her husband and our service manager had a heated phone call about their Sedona. She explained that we had called and told her husband the battery was dead and how much it would be. They thought that they should not have to pay for the battery. I told her I would check the vehilce and get back to her. I checked the situation and decided to goodwill this customer a new battery, not knowing of any of the claims stated above. I called the customer and informed her of my decision. She asked that I call her husband to let him know. He picked up the vehicle with the new battery installed before I had a chance to call him.
After reading this complaint I looked into the situation further and found that he should have been offered a loaner. We were currently out of vehicles when the vehicle was first brought in and why we did not convey this to the customer is a problem on our end. The vehicle he received had just come in from another customer and should have been cleaned before being given back out. The customer being in a hurry was no excuse for a dirty vehicle.
Our dealership definitely did a poor job conversing with this customer and we have used this complaint to shore up some area's of weakness.
Some points about this complaint that need discussion are the fact the vehicle has only been to our facility four times. 7/21 for a loose motor mount (no check engine light) 12/08 for a check engine light which was an evaporator canister valve 12/19 to replace leaking radiator hose which was ordered on the 8th and 12/31 for the check engine light which was a fuel tank pressure sensor. The battery they had was an older aftermarket battery and was not installed properly, but we still put in a new one. As far as asking them not to come back, this only happened after the customer started using foul and abusive language toward the service manager. We do not tolerate that behavior from our customers.
We definitely did not handle this customer the proper way when he had his vehicle in on the 31st and our followup was poor, but it was not as bad as this customer indicated. We have fixed the vehicle properly each time it was in our shop and the customer has never paid a cent for the work.
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Overview of Jeff Wyler Fairfield Auto Mall complaint handling
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Jeff Wyler Fairfield Auto Mall Contacts
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Jeff Wyler Fairfield Auto Mall phone numbers+1 (513) 657-1604+1 (513) 657-1604Click up if you have successfully reached Jeff Wyler Fairfield Auto Mall by calling +1 (513) 657-1604 phone number 0 0 users reported that they have successfully reached Jeff Wyler Fairfield Auto Mall by calling +1 (513) 657-1604 phone number Click down if you have unsuccessfully reached Jeff Wyler Fairfield Auto Mall by calling +1 (513) 657-1604 phone number 0 0 users reported that they have UNsuccessfully reached Jeff Wyler Fairfield Auto Mall by calling +1 (513) 657-1604 phone numberSales+1 (513) 657-1617+1 (513) 657-1617Click up if you have successfully reached Jeff Wyler Fairfield Auto Mall by calling +1 (513) 657-1617 phone number 0 0 users reported that they have successfully reached Jeff Wyler Fairfield Auto Mall by calling +1 (513) 657-1617 phone number Click down if you have unsuccessfully reached Jeff Wyler Fairfield Auto Mall by calling +1 (513) 657-1617 phone number 0 0 users reported that they have UNsuccessfully reached Jeff Wyler Fairfield Auto Mall by calling +1 (513) 657-1617 phone numberService+1 (513) 657-1543+1 (513) 657-1543Click up if you have successfully reached Jeff Wyler Fairfield Auto Mall by calling +1 (513) 657-1543 phone number 0 0 users reported that they have successfully reached Jeff Wyler Fairfield Auto Mall by calling +1 (513) 657-1543 phone number Click down if you have unsuccessfully reached Jeff Wyler Fairfield Auto Mall by calling +1 (513) 657-1543 phone number 0 0 users reported that they have UNsuccessfully reached Jeff Wyler Fairfield Auto Mall by calling +1 (513) 657-1543 phone numberParts
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Jeff Wyler Fairfield Auto Mall emailsfairfieldinternet@wyler.com100%Confidence score: 100%Support
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Jeff Wyler Fairfield Auto Mall address5815 Dixie Hwy, Fairfield, Ohio, 45014, United States
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Jeff Wyler Fairfield Auto Mall social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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