KIA Motors
Reviews and Complaints

I bought my second Kia 2016 Sorento with a warranty in Colorado. June 5, 2021 I was driving home from putting my husband in ICU and my engine blew up. My car was towed to dealership that night. It is September 23, 2021 and my car is still at dealership waiting for Kia to send motor from Korea.
As I started calling around I found put two things.

Kia knew this is a problem.

Kia allowed the vehicle to be sold to me

Kia is not doing a thing to resolve this.

Today, four months later I am still making my car payment and have been deprived of my vehicle for FOUR months!
To top it off the dealership in Wichita Ks where I live now cant give me any idea of when I can have my car fixed!
I had only 10 days car rental with my warranty!

Hello, would you able to contact me about a new complaint with my new vehicle located at the Kia Fontana. ASAP please. I took the car for maintenance and recall on Saturday 8/7 and they have had it since. I also told Danny the car sensor for airbags went off and to please check it and he called me and said come pick up your car bc it was done. I show up and I said Danny did you fix my sensor and he said no sensor was on so I brought the car around and showed it to him. So he was about to let me leave with no airbags but bc I said the sensor was still on he asked we leave the car longer. Danny said that bc I didn't have an appointment I'm taking my car under my own risk and I have to sign a form but on 8/7 he was about to let me leave with no forms that needed to be signed. Also he said that if I didn't leave the car that the next available appointment would be in October and I said so it's okay to drive around with no airbags? But he just made a face. This is under warranty but they didn't offer a rental and he said that bc I didn't have an appointment I can't get a rental. This is the second time I have a bad experience with Kia and both where different locations. I can't be without a car especially working in healthcare and working on call hours. ETA on part arrival is 10/23 meaning the car will be there for over 3 months by this time. A rental was provided however, very basic car. I exchanged my Telluride since it was basic and I am paying a lot of money for a better car when it comes to features just to be put into another basic car. I would like to be refunded for my car payments since I'm paying for a car that is not in my possession as well as I'm paying for XM radio, car insurance, and I'm loosing out on Kia app and should be provided a longer subscription for the app. Over 3 months with my new car is ridiculous and not fair.

Just had to pay to have coupler replaced why was this not recalled if they are all failing they have an extended warrenty but I was 4 month over this car has had about 6 or 7 recall so why not recall the coupler instead of upsetting your customers looking to buy new car but will not be looking at Kia

date of problem 17 Sep 2021.
About 6 months ago I had to have the left rear speed sensor replaced on my 2017 Kia Sorento SX. At the time it was under warranty, since then they have replaced my Oil Pan gasket, as Kia said it was leaking, and had to replace the
oil pressure sending unit. All which was covered under warranty. My vehicle has just turned 64, 300 miles and one of the speed sensor units has just gone out in my vehicle again. Am wondering if this is a common problem with
2017 Kia, Sorento's? This is my 2nd Kia, 4th Kia in my family.
I feel these speed sensors should be a recall, as I have talked to others with
the same problem. What I am looking for is to have this speed sensor, or the other 3 replaced and covered by Kia. As this vehicle is not that far out of warranty.

Hi There,

I have a big problem and hope you to solve it for me

I have a complaint against the Kia Al Jabr agency in the Kingdom of Saudi Arabia,
I hope you can help me with it,
I bought Kia Sportage 2021, VIN number ( U5YPG8147ML885279 )
was received on 1/1/2021. When the car was washed and the car did not even drive 5000 km, it was found that there was a defect in the paint job (it is small scattered spots that only appeared under the lights, When I went to the agency, the cab was sanded and polished, and a large part of it disappeared, the spots appeared again, and the car was only 11, 400 km.
The purchase of it for six months, and the appearance of this manufacturing defect indicates the existence of a problem and a deficiency in the processing and implementation of the car's paint job, which warns that this defect will be repeated in other parts, which is the sunroof of my car
They said it was bird droppings, and after said that the car was exposed to chemicals, and said it was exposed to cement materials, and then I went to the main branch in Dammam and to inspect the car, the quality official, and in less than a minute and with the naked eye,
he said that it was a problem caused by weather factors, so I asked them for a report stating what they says because the words are illogical, so they refused and asked 2000 riyals to be able to take the report! And this is illegal to get official report for my car and looks no one care.

And they told me it's from the environment! And it doesn't make any sense because I'm not only the one who lives in the city and it's happened only in my car
It's a factory defect but thay do not want to help me or fix it at all

They also told me that the car was out of warranty
I have no right to them, is this logical?

When I bought this car I choose Kia because it's a big name and I trust the name but looks it was polished,
I need you to fix my problem please.

I'm KIA customer, always buy my cars from KIA and recommend for anyone than any other brand
I'm dealing with big brand KIA not local brand to find all this problems

Scheduled in advance (10+ days) to have recall repair for KNAGN4AD8G5098438 Hybrid completed at Ray Skillman Kia. Waited for over an hour for the technician to tell me they had to order the part. NOTE: recall, scheduled in advance, provided VIN. Called to cancel part order and switch to another Kia Dealer. Disconnected at service 2 times. Hung up on when i was adamant about cancelling the order and service with them. .

Good Day, We purchased a mini Cooper from Kia Somerset West on 18/08/2021. Prior to the purchase, we requested a viewing of the vehicle at our house in Vredekloof, Brackenfell on 12/08/2021. The viewing was primarily for my husband to look at the condition of the vehicle. During the visit my husband did a walk around and an inspection of the vehicle. The following issues were pointed out to yourself:
1. The right front light - chip mark on the bottom of the light,
2. Right rear - the black wheel arch fender was popped out of position,
3. Rear bumper top, where door meets bumper - paint damage(Scuff marks caused by the bottom of the door). Possible caused by:
(a) miss alignment of bumper or
(b) back door moved out of position,
4. Lose bracket on silencer,
5. Missing tyre repair kit as the vehicle had no spare wheel. I was informed that the vehicle is fitted with run flat tyres and that is why it does not have a spare wheel.

The following questions were posed to you:
1. Was this vehicle in an accident based on what my husband saw on the bumper and the right back wheel arch. The answer was that you were not allowed to sell accident damaged vehicles. No it was not in an accident, was the answer.
2. Could the headlight, the bumper, and the silencer noise be fixed the question was, whereby you agreed to it.
3. Will the vehicle be fixed and valet before putting it through the roadworthy test, where you informed my husband that it has gone through the test already with the chipped headlight.

Based on the above agreement the transaction proceeded.

After various attempts to get the finance concluded, the transaction was eventually finalised. The vehicle was picked up on 18/08/2021 by myself with temporary number plates. On Monday 23 August 2021, the vehicle was picked up by yourself at my house to have the number plates installed and to have the silencer issue sorted as well as to transfer the vehicle to my name at BMW Somerset West(Balance of Warranty and Maintenance Plan), where they would have apparently done a comprehensive quality check. The vehicle was with Kia / BMW from 23/08/2021 until 27/08/2021 for the outstanding issues to be resolved.
On 08/09/2021 the vehicle was taken to SMG Tyger Valley by myself to have the following done:
1. Install front and rear sensors - By an Mini approved installer
2. Smash and grab - Mini approved installer
3. Software upgrade - vehicle software on the entertainment system and tachometer did not correspond and was completely out of sync.(This in itself raises serious concerns from my side) Was the infotainment centre exchange and if so why? If not why was the electronics not synced? Could it be that there was a possible software manipulation causing the electronics not to sync?

When we picked up the vehicle on Friday, 10/09/2021 we were informed by the certified installer that the workmanship for the sensors could not be guaranteed as the body filler on the rear bumper obstructed proper fitment.(The bumper was to thick) The colour coding of the bumper after the installation of the sensor could not be match as the hand painted paint on the bumper was different to the body colour of the vehicle (paint teardrops and cracks are clearly visible on the rear in sunlight).
How will this affect my warranties, guarantees and maintenance plan if the vehicle was involved in an accident and it was not repaired by a certified Mini Cooper body shop?

Request to Kia Somerset West:
1. Provide proof that the vehicle was send to BMW Somerset West for an inspection as it was indicated to myself (the fact that the software was not updated raise questions). If BMW Somerset West cannot produce an job card and an inspection report it would be advisable to request your money back.
2. Provide proof of date of manufacture of the vehicle as it seems there might be a slight discrepancy regarding the first date of registration
3. Provide details of the previous owner
4. Indicate which authorised Mini Cooper panel shop will provide inspection reports of the front and rear bumpers.(To certify that there are no repaired panels on the vehicle)

Remedial actions from the buyer:
1. To obtain proof of the model of the vehicle(To confirm the validity of the warranty, maintenance and insurance plans)
2. Make contact with the previous owner and obtain affidavit indicating that the vehicle was sold to Kia Somerset West without any accident damages.
3. To take the vehicle to the Stikland Bellville Police clearance centre where the vehicle will be inspected and all VIN tags will be verified, where after an affidavit will be obtained.
4. Obtain affidavit from BMW Somerset West to indicate what work was done.
5. Obtain quotations from certified Mini Cooper, body repair shop in the event that Kia Somerset West cannot provide such quotations.
6. To take the reports received from Kia Somerset West to BMW South Africa to verify that the warranties and maintenance plans have not been jeopardised.

You are hereby requested to provide me with an acceptable solution to resolve these issues. I need to mention that from my point of view, looking at all the evidence at hand that something is amiss here. I want to finalise this transaction as this was my most unpleasant vehicle purchase in my life.
Please take note, that the information is required within the next 5 working days as it is my intention to invoke the cooling off period for the purchase of a second hand vehicle according to the Consumer Act, should the investigation point out that I was placed under false pretences to effect the sale.
Kindly note that it is also my duty to inform the finance house of the incident.
We have requested the transaction to be cancelled.

I'm being over charged 3 months in a row now and I've been trying to find out why and I've spoken to 6 people in a half hour. No one seems to help me or they hang up. I repeatedly ask for a manager and they refuse to put me on the phone with the manager. This is the worst experience I've had with Kia and
I'm highly disappointed. I wouldn't recommended Kia to anyone at this point.

I paid off my lease & am having trouble getting my title. I have been talking to people @ Kia Finance for 3 weeks. They said that I need an odometer reading.
So far 3 people have said that they would email me the form. So far I have not received it. Nothing was said about this when I made the final payment.

[protected] - joe giafaglione 2019 kia forte

All along the top of my windshield my paint is chipping off. There's also one large spot between my windshield and drivers door. My Kia is 2014, just had engine replaced at 107k, due to rod trouble. Mileage is just over 130K. Should the paint be chipping off? My kia is white if that makes a difference. When I bought in Feb 2020, it had small spots, they have now grew and more places are chipping. I spoke with a body shop and they said it seemed to them the primer underneath was baked too long hardening it.

My name is Ashley Winmill and I was told by one of your reps to file a complaint due to an issue that has occurred recently. On August 19, 2021, I traded in my KIA FORTE with PHIL MEADOR TOYOTA. That day I signed all the documents and the deal was done. According to PHIL MEADOR TOYOTA, they requested the payoff for the car which I have a copy of and they sent a check to KIA FINANCE just a few days later. That check was cashed by you guys on the 29th of August. Its been a few weeks now and now Ive received a statement from KIA FINANCE claiming I still owe $888.74 which includes a late payment of $433.53. Im not quite sure what else needs to be done on my end, but I do know that this is beyond a inconvenience for myself and definitely should not be an issue. Please let me know what other info is needed .

Thanks,
Ashley Winmill

I am here to complain about the delay in delivering Kia Sportage AWD with PBO No KMMP4100133. I booked the vehicle on 26 April 2021 with a down payment of PKR 1, 900, 000/- and delivery time of August. However, on 30 July, I was asked to make the remaining PKR 3, 506, 000, which was done on the same date. Meaning I have made 100% as of 30 July 2021.

Whenever I visit the dealer (Kia Motors Metropolis, Plot no 375, Sector I-9, Islamabad, UAN: [protected], [protected], email. [protected]@liamotorsmetropolis.com), sometimes I am told due to some problem at the company level your vehicle is delayed for one week and the next time I go they say for two weeks or so. My impression was when you are asked to make the remain last payment; the dealer is sure that your vehicle will be delivered soon. It's been more than a month that I have made full payment and still not getting my vehicle. The company is keeping my money in their bank account and benefiting from it. I am sure there will be many more like me whose money is in the company bank account and earning illegally.

I have also called Lucky Motors more than four times because they never called me back despite promises. So, you must have the record, and please do check it. In my last call on 10 September 2021 with a lady named Celest, when I got furious with their behavior for not paying any attention to my complaint only then, I was told that my vehicle was delayed for further two months. This is completely outrageous and not acceptable. So, I decided to complain about Pakistan Citizen's Portal if I don't get a positive reply from you very soon.

I am looking forward to your prompt reply.

Hello Dears, I have ordered a KIA Rio X-line from Azerbaijan KIA (Sumgait Seller) on 18.08.2021 and made prepayment of 500 AZN. I have been told that new cars will be delivered no later than 20th September 2021. Unfortunately, on 10.09.2021 when I called the KIA representative in Azerbaijan I was told that there is a price change (500AZN increase without a notice) and also cars will be delivered no sooner than late October 2021 even may be late.
Unfortunately, I have not ben notified until I have contacted the official seller in Baku. I am disappointed from such a bad customer services and looking forward for actions taken by you.

KIA clifton dealership, collect full balance payment from us in JULY 2021 with promise to deliver the vehicle in August 2021,
but no they stated delivery is delay and they will pay me 2% interest
i am not doing this interest earn business,
the question is why they collect balance payment
while deliveries continue delay.
Its cheating with customers, spoiling KIA brand name in Pakistan market.

Destination Kia in Albany NY USA replaced my motor and I'm the process did something to my air conditioning compressor and/or condenser. My air worked just fine when I brought my 2013 Sorento in for motor repair. They are denying they touched my air and there was no refrigerant in it when I picked it up. I have no leaks found when thorough test were done

I purchased my Kia in 2016 from Evergreen Kia brand new along with three other family members who also purchased theirs brand new. My first complaint is that it is very hard to get an appointment for an oil change and when you do get in they give you so much attitude and not very welcoming. They don't hesitate to call you constantly about purchasing a new car though, but can never help with service. So fast forward I started going to Kia Berwyn for my services due to Evergreen was very rude and could barely get an appointment for my free service, so I went to Berwyn and had to start paying for my "free" oil changes. I then started having a problem with my engine which was common with 2016 Kia Optima's so Berwyn did some testing and Kia replaced my engine under warranty. This was this year around Jan-Feb 2021. I continued to go thru Berwyn since they performed my engine replacement even if I had to pay for oil changes. Now as of yesterday my check engine light is flashing and my car with not go over 62 mph and the rpm is not moving. I made an appointment yesterday online to come in today 09/08/2021 at 530pm which was the next available appointment slot. I get a call at 2pm today stating I have to reschedule and the next appointment time is not until 09/20/2021. I informed the dealership of my problem and that I can not reschedule due to I need my car fixed. She stated she saw the issue I wrote with car and no one will be able to look at it so does she want my to cancel my appointment. I told her no I don't want to cancel and I will be there today so she states I will have to leave my car there then until someone can look at it tomorrow. I informed her that was fine, I had intentions on leaving it anyway with that problem. So my issue is why am I having so many problems with my car and why does the dealerships give such a hard time when it comes to servicing but not when it comes to purchasing? I am really frustrated at this point and I have went online to see so many people complaining about the same issue.

I am mehtab having booking number#KMLO1200709. I booked picanto on 13 april 2021. I was told to vehicle delivery will be in month of september and we will contact you 20 days before in august for pending payment.
However i asked many times they are saying production are late. But late is not acceptable because you already took alot time. Its 5th month, you are telling me you are not able to deliver your own product.
When i was booking this vehicle, many people said me that you guys are worst in delivering product on time. But i trust you guys because you are not any common person. Your words should be have some value.
I am suffering without vehicle. How will you compensate to customer for this bad service.
I am hoping to deliver vehicle in a week.
Regards
Mehtab
+[protected]

Bought 2021 Kia Selto on March 8 2021, since I have had the car has always had a hot smell coming from the motor and has leaked on driveway. Took it in way early to have oil change and they said they could find no leak. It had problems on August 30 and had to be towed 20 hours later and was promised a loaner. Call next day no loaners avaliable so had to use Uber and finally rent car o my own. Find out Saturday that it won't be ready till Sept 8 and it's the transmission. I want to replace this car as I don't want it back. I have a seven year loan on this vehicle and it's my second Kia. I am totally not a happy person on this and feel I've been lied to and given the run around.

I have a 2012 kia optima that I absolutely love. My engine completely cut off on the highway while driving I could have caused a fatal accident but was lucky to be able to get off the highway in time. My engine failed due to 4 open recalls on my vehicle. I only had this car for 3 months. I kept up with the maintenance on my car as any vehicle requires. Kia motors in Baytown Texas have had my car for a week and still have not diagnosed or even looked at.. I need a means of transportation. Community kia is rude and nasty. They said there's nothing they can do to provide a loaner car or a rental. I'm on the verge of losing my job and get my car repoed due to not being able to make my payment with not being able to work. I need some help with this situation somebody please help

I get Customer Service Representatives have a job to do.. but if they're job is to harass customers anytime before 10am on the weekends then Management/Corporates you guys need to reevaluate when to collect money. Who wants to be woken up by someone (rude) asking for anything ? Please get another schedule to harass.