KIA Motors
Reviews and Complaints

I turned in my lease the beginning of November. At that time, a salesman came out to check my car. Apparently the heavy 7"scratch was either missed by myself, the gentleman I was with, or it was never there.
I received a wear and use charge of $225. I called Kia immediately and to date, I have not received the courtesy of a return call. I left messages for both the general manager, Mike Rohe, and another manager named Matt.
This lease was my third Kia. I am very familiar with this process. I always purchased the "excess wear and tear" insurance with excellent results except for this time. Apparently, Kia changed their wear and tear insurance and never informed me that my lease had to be turned in 30 days before termination date. Who does this? Why would Kia do business with such a poor company.

I owned a KIA RIO since 2016. My car was break down on end of August 2020 and had sent to workshop for repair but already 4 months (until December) I still haven't get back my car coz there is no spare part replacement and need to wait it courier from overseas. According to my own follow up by called to 1800 88 542 (so call complaint department), they always update no reply from the specific department from 1st time I called always give the same answer. I don't know what kind of service this call? Now my car still in the workshop with still don't know when is the spare part will reach and when I can get my car. There is so ridiculous and bad experience for me which I think this is my first and will b my last to buy car under this brand. Base on my own experience, there are no one can help and the follow up is so so lousy. Now I need to bear another risk on myself which mayby car will face the engine and tyre problems due to the car was in workshop too long without moving. I don't know what can I do and who can help me since there are no any useful feedback from KIA Centre.

I own a 2013 kia optima with the snow-white pearl paint and it is definitely peeling at a rapid rate. It is peeling off on the sides of my trunk, near the windshield, on the hood, and also on the edges of the doors. I bought it used, but have only owned it for 3 years and the paint was in perfect condition when I bought it. I have never done anything to make the paint chip or peel. It looks horrible! The areas range from 1/2"to 2" large. I have over 20 spots on my car that are peeling off. Unacceptable! After already getting my motor replaced because of a bad motor recall, kia needs to fix this immediately. Obviously the paint they used, especially for the snow-white pearl paint, was extremely low quality! We pay a lot of money for these cars and should expect that they hold up. My parents own chevy's and toyotas that are 20+ years old and their paint is still in great shape! Kia needs to step up and remedy this!

Dear Team,

There is a fog/Mist covering on the headlight, fog light and indicators which is anonying and obstructing the light focus. I request an immediate attention and action for this issue. Tomorrow I have planned to visit the nearest KIA service center to get this issue resolved permanently. I hope and trust a prompt and genuine response.

I booked my kia sonet htx plus imt on 26th sep, however I was promised by dealer that I will get my choice of color in 8 weeks (maximum waiting period), and now after multiple follow ups with them, they are taking their steps back and not able to deliver my car on time, is been 2 months since I went for this decision and now I am regretting it badly.

I booked this car for my marriage purpose, but at the end of the moment when we are left with no time to chose any other option with any other brand/company, we are getting ditched by kia motors and dealers.

My car. Bought directly from your agent Aljaber. KIA sportage 2017 Turbo engine. 70000 KM use. VN U5YPK8160HL177977. All maintenance done in KIA - Aljaber (The exclusive agent in KSA) still guarantee covered. Gear metal box base is cracked with no signs of accident or hit. They refused to cover it. They requesting 29000 SAR (8000 USD). KIA is a good and promising car but it is shocking to me to give up on me. Please maintain your good reputation and interfere please.
The branch of maintenance of cars in Alriyadh city. Khurais road, exit 30. My car still there.
Im Egyptian worker with limited salary who struggles to have an acceptable life and trusted you. Please don't let me down I have the right please.

As much as I like my new kia soul, I won't ever buy or refer anyone to buy a kia ever. The scams perpetrated at the denville NJ kia did me in. Showing me one price and putting a higher price in the contract without me seeing it ( they kept saying the computer wasn't working right) was the worst. Not telling me that the car was being delivered from Pennsylvania until after the sale was another long with all the usual tricks.

I have my KIA serviced at KIA of Forth Walton Beach Florida when its due. I called last week to see if I could drop off and have a NEW tire mounted on a rim off of my 2015 Kia soul due to a blow out I was it will be three weeks before they could do it. Did not say they could sale me a tire are anything no help, So I order the tire through Walmart online the tire came in in three days and Walmart mounted the tire the next day for free. I place the tire back on my KIA, I call KIA today to set up a oil change was told that the could do it this Thursday 29, 2020, I ask could they do a Safety Inspection on the front end whiled they was under the car I was told they could not do a safety inspection until two weeks out because that is when the technician will be in. You mean to tell me that no car are getting a Safety Inspection on schedule appointment, and if you have a KIA and have a tire blow out we have to go some wear else other than KIA. So if you are going to check this out call1850 244-3878 and ask the same question I ask.

I have tried talking to several people about this problem wasn't successful over phone after talking to several customer service agents because my warranty had expired June 2020 and I noticed the issue in July 2020 and took it to stuart kia they took photos and wrote it up then I talked to two other on the phone with no assistance from any of them and from all my research I found that many 2015 k900 are having the same problem but since my warranty expired no one want to do anything about it I just would like for kia to stand behind there product being out of warranty only less than a month

I am hurt, disgusted, on March 13, 2020 Kia motors finance received my car repair check, put it towards my carpayment, refuse to send it back to me after i've contacted them back in March, letting them know what kind of check it was. Kia reported in July 2020 that I owed twice the amount of what was financed. Storage fees are mounting up everyday. They hangs up the phone on you to keep from handling your situation. I'm paying car payments and insurance every month for a car I do not have. I'm requesting the full amount of my car repairs and storage fees, plus the payoff.

I purchased my Kia Forte Ex 2015 at Lokey-Nissan in June 2019, in Clearwater, FL. It had at that time about 15, 800 miles. The salesman failed to tell me there was no spare tire, plus the accelerant expired. So, I had to buy a spare tire. The paint job is terrible. There is fading on the roof, trunk, & part of the bumper. At about 16, 000 miles the motor on the right side mirror stopped working. When I tried to lock the car the mirror clicks for about 15 seconds. The mirror on the left side needs an adjustment. I went to the dealer in New Port Richey, FL. & was advised it would cost $525.00 to fix. I cannot afford that. I went to a paint shop for an estimate on a paint job & was told it would cost about $325.00. Again, I could not afford it. I have no confidence in my car, & I would tell folks not to buy a Kia. I am very disappointed in Kia because I did research on your company. I should never have chosen Kia.
Please contact me at:[protected]@gmail.com-Thank you

I see that the main complaint about this model is engine failure. I would like to know why kia is not standing behind the soul. I have a friend that owns a 2015 kia sorento and the exact same thing happened to his vehicle as it did my soul. complete engine failure around the 80 thousand mark with no warning of any kind. No lights no low oil nothing. His was covered under a class action law suit. Is this the route that has to be pursued to get the Souls fixed? If it is I Have the time and the will to get this started. I want kia to replace my engine just as they did for the sorento. There was no warning at all that a problem existed. If not I will pursue other means

I will never go back kia dealr..they r cheater people wotk .
I took warnty. Now I want cancel. They said we can't now .my car runs only 10.000 used car.compny provided warnty. So why i pay $45 exra .no need .plsese I want b some talk with mre.i m not happy buy car there .its located 83 and Elmhurst IL. 847.907.1740. Pls call me .thank u so much bye

I have paint chips over my 2020 Kia Telluride of less than a year. The dealership said it must have been rocks. Sadly I look online at this forum to find Kia putting what sounds like the same thing off on sand trucks. Guess what, no snow in Texas . So I have a flagship car with spots.

Complained up to corporate. No response.
Im ready to just trade out.😡

On the 7th of July I sent my vehicle in to KIA wonderwaters for a service and problem on my vehicle. The very same day I was notified that there is a problem with the turbo and a claim was submitted (MS-532442-C). The days following the 7th my vehicle was stripped, photos was taken, apparently a video was made of the noise and a report was sent to M-SURE with a quotation of what is was going to cost to repair. Days later I received a call form Angelique the service adviser to inform me that the vehicle was assembled and that Wonderwaters is waiting for M-sure to authorize the claim in order for them to order the parts. A promises was given that in order for me to get my vehicle back I need to pay for the strip and assemble and will be reimbursed when Wonderwaters are paid by M-sure. Not being very happy with the fact that I need to make a plan for R5000 to collect my vehicle I wrote a mail to M-Sure's complaint department asking them about this matter. I was then informed that M-sure did not gave authorization to strip the vehicle and sent me a actual recording of the conversation.

I phoned and went to see the manager at Wonderwaters (Bossie), who then assured me that they would never work on a vehicle without authorization and would ask Angelique the service advise to get her documents in order and sent me a E-mail so that we have this on record. I then ask legal advise from a lawyer and the ombudsman and cc Mr Bossie and Mrs Angelique of Wonderwaters in that mail.

Mrs Angeliques replied with an E-mail that said that she have phoned me on 10th of July and informed me that M-sure is not going to pay for the strip and assembly and that I gave her the go ahead with the stripping on my vehicle and gave them authorization to work 6hours of labor on my account. The lawyer then ask for any kind of proof to link me to this of witch they could not provide any. I know why nothing could be provided... there isn't any, I never heard from Angeliques telling me that M-sure is not paying the strip and assemble, I never agreed that I will pay for the strip and I never ever mention that I will pay for 6 hours labor and don not even ask what it would cost. Do you think I will go and speak with the manager at Wonderwaters, write a mail to M-sure management then M-sure's complaints department, ask legal advice from a lawyer and start a process with ombudsman, write a Hallo Peter review if I was the one who authorized this?

regards
c schwartz
[protected]

We were driving in angeles city on june 29, 2020 when the emergency lights went out and so did the right and left turn signal also went out. So we immediately went to kia motors at lgc automotive service building roxas ave. Clark pampanga philippines - where we purchase our kia picanto vehicle on 2018 sale & service kia clark the adviser said it was the fuse box where the problem was - so I said ok, and check out the car which
Kevin sison the service adviser felt 100% that the problem was there in the fuse box. So they move the car to the service bay. After 30 minutes or so - I needed my reading glasses and I went to get them from my car and I saw they had taken the fuse box off - the main dash board and even the mp3- android 6.0 on board entertainment center. Why did they not try to change the blown-out fuses first and then check out the whole fuse box.
They didn't even use a sophisticated diagnostic machine - they only used an electrical tester. Even if I would have taken the car at the exact 10, 000 miles-they still would not have been able to determine the future even of my emergency and turn signal going out - because it happened at 10,370 after the initial 10,000 miles. Before this happened I had purchased 2 front fog lights a rear backing camera and mp3 android 6.0 entertainment center - all were installed at the kia sale office - same place I had my 5,000 miles maintenance done. Previously I had trouble with the rear camera falling off and also going out which was many times - kevin sison recommended for me to disconnect the positive post from my buttery and then reconnect to reboot the camera which I have done many times is this standard practice for a customer to do that_ I ask you. Also when I turn on the ignition the radio comes on by itself and they said this is normal because it is an android and I find this odd they showed me how to turn off it off - but every time I turn the ignition on the radio still turns on by itself.
When I had the first 5,000 miles maintenance - I had fully synthetic oil put in and the manager said I was good up to 12,000 miles for the next visit - as you see I only had 10,370 miles. Enclosed you will find my maintenance schedule that came with my kia picanto 2018 car. Also enclosed our copies of my fog lights I purchased and had installed the mp3 android 6.0 at the time I was willing to pay for the replacement of the fuses and for the work to installed. But instead kevin sison tryed to make it seem that it was all my fault and that did not set well with me. When they were finish with their so - called inspection of the problem kevin sison said he took pictures and had sent the information to customer service and that within one week or two they and I would receive an answer from them. After two weeks nothing happened - so I gave them an extra 2 more weeks to see what would happen and still with no emergency lights or turn signals and still no phone calls or not even a text-as you can see their attitude is they dont care - they are all talk with no specific results.
I talked to lourdes dela fuente - manager about it and that I would be contacting kia manufacturing corp. Complaint dept. On kevin sison and his technician reuben for not having the decency to notify a faithful customer of kia. We submit this letter for kia corporation to reply in good faith to our truthful complaint.

Signed: fernando ortiz
Signed: ma. Elisa ortiz

Address: hartford st. Blk.65 lot 28 timog residences brgy cuayan angeles city pampanga philippines 2009

Cellphone number: +[protected]
Magic jack number: [protected]-direct call to me

Hello this is my 2 nd official complaint with kia motors regarding brake lights and head lights I have a 2014 kia sorento and since I bought it I have made numerous complaints to the dealer and one other with kia regarding how i've almost been in several accidents due to burnt out brake light and front headlights I have spent lots of money constantly replacing headlights and brake lights I would like to know if anything bis going to be done on this if not so I may contact my bank and let them know the lemon problem that had almost gotten me and my family killed duebto no brake lights please contact me asap at
Fay escobedo [protected] your urgency would be appreciated!

Wayne Jones July 21, 2020

I bought a pre-owned 2013 Sportage with less that 70k miles. My son was driving when the engine died on the highway. He had to abandon the vehicle and run to the roadside, thankfully he was able to make it safely. The vehicle was towed to a repair shop. The mechanic said that the engine was destroyed, oil leaking and rod punched a hole in the engine block. I researched and found that numerous KIA's owners have had similar experiences. I called KIA at [protected], they advised that my vin# was not included in a recall even though many other KIA's with the same engine made the same year were. Kia was very mater-of-fact in the way they responded. They pretty much said "sorry we cant help, your on you own". This is the worst treatment I have ever experienced with a vehicle manufacture.

I would never recommend that anyone buy a KIA, there service and response to their vehicle problems is extremely poor. Please add me to the law suite