KIA Motors
Reviews and Complaints

My name is Cedrick Seleki Tshehla (ID: [protected], Cell: [protected]). I bought a car at Kia Airport on the 20/03/2020 which had optional extras (Maintenance plan, other VAPS & Vehicle Tracking) amounting R13804.25. Till date those extras have not been installed. And I was also charged a delivery fee of R3000.00, but the car was not delivered, I had to collect it myself.

My check engine light came on in my 2015 Kia Soul. Had it towed to Kia of Cerritos. Eddie Gonzalez was my service rep. He said light was out when my car arrived but they would check it out and he would call me the next morning. No word from him by mid day so I called him and he said they drove it around several times and the light still did not come on.He hadn't checked on it for a while so would call back. When he called back he said the throttle plate was sticking and would have to be replaced at a cost of $900. I have a 10 yr, 125, 00 mile warranty. He said warranty for parts only good for 5 yrs and I could talk to consumer affairs if I had a problem. Robert at Kia consumer affairs acted like I was bothering him and said the parts not covered and I'd have to pay. This car has 30, 519 miles on it. I Checked with my mechanic and he said it just needed to be cleaned. WhenI picked up my car from Kia, Eddie wasn't there so Robert(service dept) helped me and said he has never had to replace that part, they just clean them. When my car was dropped off at Kia it had 30, 519 miles.When I picked it up it still had 30, 519 miles on it so it was never test driven so Eddie lied. Took it to my mechanic and he cleaned it and it works fine. So Eddie not only lied but tried rip me off. I love my car but I'm very disappointed that Kia treated me badly and tried to make me pay for an unnecessary part. This man should be fired.I am also upset that your extended warranty doesn't cover parts. What's the point of the warranty?

In December 2019 as a surprise Christmas gift my son brought me a 2020 Hyundai Santa Fe SUV in GA at Rick Case Kia GA in Duluth GA. The SUV was to be registered in SC where I live which it is. The salesman charge my son $653.28 for property taxes which they had no right to do because they had no idea what the taxes was going to be and I had no paperwork at that time but I knew I had to pay SC taxes in order to register the vehicle. So on 1/29/2020 I paid $515.69 in property taxes to register the vehicle. I didn't get this vehicle registered until the middle of March because when they submitted the paperwork to the SCDMV in Blythewood, SC it was not filled out properly so on 2/18/2020 SCDMV sent Rick Case a letter informing them this. This is why it took so long. I went back to SCDMV and was told they sent the check back to Rick Case in March 2020. It is now December 29, 2020and I still have not received a check a phone call nothing. I did go back down to the dealership in November 2020 and gave them proof that the owe me and still nothing. And because of covid-19 and the shut down is the reason why I waited. This situation has caused me several hours of time wasted communicating with this company, and emotional distress. The dealership has had adequate time to correct this issue which it has not. I am more than dissatisfied.

I have paid all the amount, on 8th I did transfer via QR code they provide to me, I have transferred 50000, 50000 and 30000 in that apart of the first 50000 the transaction failed and my bank refunded to me. The first 50000 is sent successfully which I confirmed with bank as well. But Kia account team said it is not credited. I have followed up with my bank, they confirmed that the amount is sent to beneficiary bank and if not received by beneficiary then they have to contact beneficiary bank. Kia was not properly following up and not responding to my calls and emails. It's been almost 9 days. They didn't delivered my car. No proper customer service from pressenna Kia and their employee Saravanan of account team.

Dear Sir / Madam,

I am writing to you to raise an issue about: Cars

The issue that I have experienced was: Purchased the Kia Forte from CarMax and issues started immediately with the Aux ports not working properly and they cannot resolve the issue. The engine light started coming on 2 months ago and because it's under warranty I had to take it to a Kia dealership. Kia said the problem was a burnt coil and said they fixed it . I still had problems with it as it (ie. console lights dim and at lights it felt as if the car would die). I wondered if it was the battery and took it to Auto Zone who told me the battery was good but needed a charge. I had them do nothing and had the vehicle towed to Kia Horne. After two days they told me that it was the battery and they don't think it's anything else and told me I had to pay for the new battery. I asked why and they told me my warranty just expired. So that means when I had the car in two months before they should have replaced the battery which would have been under warranty but did not. I want my money back for the $222.00 I had to spend for the battery that should have been replaced when I brought the Kia in earlier. I am being taken advantage of because of my age and being a woman and I will not stand for it. If I get no results I will take other actions out of principle alone.

This meant that Financially and fear that the car will die out when driving. Also, can't go to places I would like to go because I can't trust the car. Also, all the time I have spent taking to car for servicing. I still know there's something else wrong with the car and it isn't running properly so I won't go more than a few miles from where I live and when I do have a distance to travel I rent cars. I even heard one of the service guys commenting that my car was a piece of ****. I concur. I only have 31, 000 miles on the car and, of that, have only put 3, 000 miles on the car since my purchase mid-November last year.

Refund my fee for the battery and fix the car. There's something wrong with it and they know it.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Michelle Kaminski

The dealership Horne Kia Glibert AZ
1465 E Motorplex Loop
Gilbert AZ
85297

-----------------------------------------------

Resolver improves outcomes for everyone. Find out how we can help your organisation at https://www.resolvergroup.com/?utm_source=rg

I purchased my 2016 Kia Sorento brand new and with the Kia warranty that comes with it. I have serviced my vehicle at Martin Kia 298 East Cleveland Avenue, Newark, DE 19711. From 2019 through 2020 I complained about the shocks on the vehicle needing to be replaced. When I fist purchased the vehicle the height was high enough to be at eye level with a person standing next to the vehicle. Now I am actually sitting below waist level with someone standing next to the vehicle. I constantly complained about this to the representative Frank Harrison that worked in the customer service department. He told me the vehicle had settled and it would remain low. I told him the bottom of the vehicle is hitting the ground when I drive its so low. I actually had to get a part remounted that had scrapped the ground and was hanging from under my vehicle. Again they did not acknowledge I needed Shocks on my vehicle. I filed a complaint against the and my case number was 13833784 against the service department in October of 2020, I have yet to get a response from the General Manager of this service department. When I called the complaint line at 1-800-333-4542 they tell me its nothing they can do because the organization is privately owned. However, they are representing the Kia brand and should at least make effort to contact a customer to converse about a situation.

I turned in my lease the beginning of November. At that time, a salesman came out to check my car. Apparently the heavy 7"scratch was either missed by myself, the gentleman I was with, or it was never there.
I received a wear and use charge of $225. I called Kia immediately and to date, I have not received the courtesy of a return call. I left messages for both the general manager, Mike Rohe, and another manager named Matt.
This lease was my third Kia. I am very familiar with this process. I always purchased the "excess wear and tear" insurance with excellent results except for this time. Apparently, Kia changed their wear and tear insurance and never informed me that my lease had to be turned in 30 days before termination date. Who does this? Why would Kia do business with such a poor company.

I owned a KIA RIO since 2016. My car was break down on end of August 2020 and had sent to workshop for repair but already 4 months (until December) I still haven't get back my car coz there is no spare part replacement and need to wait it courier from overseas. According to my own follow up by called to 1800 88 542 (so call complaint department), they always update no reply from the specific department from 1st time I called always give the same answer. I don't know what kind of service this call? Now my car still in the workshop with still don't know when is the spare part will reach and when I can get my car. There is so ridiculous and bad experience for me which I think this is my first and will b my last to buy car under this brand. Base on my own experience, there are no one can help and the follow up is so so lousy. Now I need to bear another risk on myself which mayby car will face the engine and tyre problems due to the car was in workshop too long without moving. I don't know what can I do and who can help me since there are no any useful feedback from KIA Centre.

I own a 2013 kia optima with the snow-white pearl paint and it is definitely peeling at a rapid rate. It is peeling off on the sides of my trunk, near the windshield, on the hood, and also on the edges of the doors. I bought it used, but have only owned it for 3 years and the paint was in perfect condition when I bought it. I have never done anything to make the paint chip or peel. It looks horrible! The areas range from 1/2"to 2" large. I have over 20 spots on my car that are peeling off. Unacceptable! After already getting my motor replaced because of a bad motor recall, kia needs to fix this immediately. Obviously the paint they used, especially for the snow-white pearl paint, was extremely low quality! We pay a lot of money for these cars and should expect that they hold up. My parents own chevy's and toyotas that are 20+ years old and their paint is still in great shape! Kia needs to step up and remedy this!

Dear Team,

There is a fog/Mist covering on the headlight, fog light and indicators which is anonying and obstructing the light focus. I request an immediate attention and action for this issue. Tomorrow I have planned to visit the nearest KIA service center to get this issue resolved permanently. I hope and trust a prompt and genuine response.

I booked my kia sonet htx plus imt on 26th sep, however I was promised by dealer that I will get my choice of color in 8 weeks (maximum waiting period), and now after multiple follow ups with them, they are taking their steps back and not able to deliver my car on time, is been 2 months since I went for this decision and now I am regretting it badly.

I booked this car for my marriage purpose, but at the end of the moment when we are left with no time to chose any other option with any other brand/company, we are getting ditched by kia motors and dealers.

My car. Bought directly from your agent Aljaber. KIA sportage 2017 Turbo engine. 70000 KM use. VN U5YPK8160HL177977. All maintenance done in KIA - Aljaber (The exclusive agent in KSA) still guarantee covered. Gear metal box base is cracked with no signs of accident or hit. They refused to cover it. They requesting 29000 SAR (8000 USD). KIA is a good and promising car but it is shocking to me to give up on me. Please maintain your good reputation and interfere please.
The branch of maintenance of cars in Alriyadh city. Khurais road, exit 30. My car still there.
Im Egyptian worker with limited salary who struggles to have an acceptable life and trusted you. Please don't let me down I have the right please.

As much as I like my new kia soul, I won't ever buy or refer anyone to buy a kia ever. The scams perpetrated at the denville NJ kia did me in. Showing me one price and putting a higher price in the contract without me seeing it ( they kept saying the computer wasn't working right) was the worst. Not telling me that the car was being delivered from Pennsylvania until after the sale was another long with all the usual tricks.

I have my KIA serviced at KIA of Forth Walton Beach Florida when its due. I called last week to see if I could drop off and have a NEW tire mounted on a rim off of my 2015 Kia soul due to a blow out I was it will be three weeks before they could do it. Did not say they could sale me a tire are anything no help, So I order the tire through Walmart online the tire came in in three days and Walmart mounted the tire the next day for free. I place the tire back on my KIA, I call KIA today to set up a oil change was told that the could do it this Thursday 29, 2020, I ask could they do a Safety Inspection on the front end whiled they was under the car I was told they could not do a safety inspection until two weeks out because that is when the technician will be in. You mean to tell me that no car are getting a Safety Inspection on schedule appointment, and if you have a KIA and have a tire blow out we have to go some wear else other than KIA. So if you are going to check this out call1850 244-3878 and ask the same question I ask.

I have tried talking to several people about this problem wasn't successful over phone after talking to several customer service agents because my warranty had expired June 2020 and I noticed the issue in July 2020 and took it to stuart kia they took photos and wrote it up then I talked to two other on the phone with no assistance from any of them and from all my research I found that many 2015 k900 are having the same problem but since my warranty expired no one want to do anything about it I just would like for kia to stand behind there product being out of warranty only less than a month

I am hurt, disgusted, on March 13, 2020 Kia motors finance received my car repair check, put it towards my carpayment, refuse to send it back to me after i've contacted them back in March, letting them know what kind of check it was. Kia reported in July 2020 that I owed twice the amount of what was financed. Storage fees are mounting up everyday. They hangs up the phone on you to keep from handling your situation. I'm paying car payments and insurance every month for a car I do not have. I'm requesting the full amount of my car repairs and storage fees, plus the payoff.

I purchased my Kia Forte Ex 2015 at Lokey-Nissan in June 2019, in Clearwater, FL. It had at that time about 15, 800 miles. The salesman failed to tell me there was no spare tire, plus the accelerant expired. So, I had to buy a spare tire. The paint job is terrible. There is fading on the roof, trunk, & part of the bumper. At about 16, 000 miles the motor on the right side mirror stopped working. When I tried to lock the car the mirror clicks for about 15 seconds. The mirror on the left side needs an adjustment. I went to the dealer in New Port Richey, FL. & was advised it would cost $525.00 to fix. I cannot afford that. I went to a paint shop for an estimate on a paint job & was told it would cost about $325.00. Again, I could not afford it. I have no confidence in my car, & I would tell folks not to buy a Kia. I am very disappointed in Kia because I did research on your company. I should never have chosen Kia.
Please contact me at:[protected]@gmail.com-Thank you

I see that the main complaint about this model is engine failure. I would like to know why kia is not standing behind the soul. I have a friend that owns a 2015 kia sorento and the exact same thing happened to his vehicle as it did my soul. complete engine failure around the 80 thousand mark with no warning of any kind. No lights no low oil nothing. His was covered under a class action law suit. Is this the route that has to be pursued to get the Souls fixed? If it is I Have the time and the will to get this started. I want kia to replace my engine just as they did for the sorento. There was no warning at all that a problem existed. If not I will pursue other means