KIA Motors
Reviews and Complaints

Purchased the vehicle new, on January the 25, 2021 the paint started flaking off. I called the Kia dealer that said it was not covered under warranty.

I filed a claim with my insurance company, they declined the claim and stated
it was a defect in the paint.

I would like the vehicle repainted with the factory pearl white paint

The vehicle has 22, 586 miles on it and is like brand new.

Hi there,

I purchased this model car from Illawarra Toyota in Australia in November last year: 2019 KIA CERATO BD MY19 S Sedan 4dr Spts Auto 6sp 2.0i-0

The care is second hand and had 30, 000 Km on the clock when I purchased it. By all accounts, I am happy with the car. It has excellent features, is stylish and great value for money.

However on n 4 separate occasions since I've owned the car, the front right had side brakes have deployed unexpectedly causing the car to grind to a halt . There have been no obstacles or cars close by when this has happened so it seems like the AEB has deployed incorrectly. So far, this hasn't caused an accident but it does feel unsafe and that there may be something wrong with the AEB or some other safety features of the car.

How can I prevent this from ever happening again?

My name is Mohan sankar gadiwadar I am book Kia Sonet htk 4th/nov/2020 I am waiting too much 5 month I don't like Kia Motors products service I

Sir / Ma'am,

I Dr. Hrudaya Sachin Patil will like you to bring you notice that the car named Kia Sonet model : D 1.5 CRDJ VGT 6AT HTK+,
Chassis No. mzbfb813mmn057957,
Engine No. D4Famm195130
Booking Date : 08/02/2021.
Booking Id: B202101643 .
Customer Id : C2020120621.
Booking Address : Bhavana Wheels Nerul Navi Mumbai 400706 .
Delivery Date : 27/02/2021.
Delivery Address : Kia Bhavna Wheels, Khanda Colony Panvel Maharashtra - 410206 .

Which have been purchased by my husband Mr. Sachin Gajanan Patil ( ph. no. [protected]) (mail id . prajakta.[protected]@gmail.com ) as a birthday gift for me .
Later on 01st Mar 2021 found that on starting the car and putting on the parking mode the engine is getting over heated as per the indicator and the card shut down . On touching we found the bonnet is so hot like a burning flame . Immediately my husband informed the KIA representative Mrs . Sammati Ingle from whom we booked the car. She guided my husband to the workshop number. Than my husband had conversation with Jitu Kumavat, to which he suggested my husband to drop the vehicle to workshop at KIA bhavana wheels, Turbe 400705
On 2nd Mar 2021 Sachin dropped vehicle at KIA bhavana wheels, Turbe 400705 at 11.30am .He was assisted by Kia Executive Mr. Durvesh, he said he will check the issue and will let us know by evening via tele communication . In evening he called us telephonically and said that there is no issue but they are suspecting that the radiator knob and coolant knob must be having some issue for which he suggested us to keep the car for one more day because he said the Kia's special technician will come to visit that workshop tomorrow ie on 3rd Mar 2021.
On 3rd March 2021, Mr. Durgesh called us and said, the kia special technician will come in between 11.00 am to 12.00pm . We requested him to hand over our car by 3pm, to which he handed over at 4.30pm at New Panvel . After reaching home with the car again we countered with the same issue - over heating of engine with loud noise from the bonnet . So we informed Mr. Durgesh and Miss Geeta . And they suggested that to give a urgent call to road - side assistance . they responded and towed at 11.30 pm and took to the KIA Workshop at TURBE .
On 4th Mar2021 we visited BHAVNA WHEELS at Panvel where we were 1st assisted by Ms. Geeta and Mr. Adnan Khan . After having conversation with them, the senior executive Ms. Pinky Viashnav joined in, to whom we requested to kindly replaced the car that we purchased for which they strongly denied . Talking with them found to be mentally draining and harassment faced by my husband which i strongly condemned . My husband literally faced mental torture as he has to run behind this situation from the day of delivery leaving behind his routine job . Facing such situation it fully putted us in depression and disappointment . We immediately raised the complain n decided to return it back as it will be not at all safe for me and my little child because it can explode at any moment putting our lives in danger ! But the sales executives and the managing team from that showroom shown no concern for such horrible life threatening situation .
They said they will just rectify this problem of over heating . And as the mail sent by them by their service manager Vinay Pandey stating again that they called special technician team of Kia ( no details provided about them ) and checked the wiring circuit and changed the radiator knob that's it and took of test drive of 180 km and stated that the car is now the road compatible ! but the details regarding the problem they have not found it and also they were unable to rectify the problem again ! But the thing is our village and service station distance is nearly 65 km one way and the car already crossed more than 200km and still the problem encountered !
On 8th of march 2021 they called us in showroom to meet the owner Mr. Shah but he didn't showed up, instead their General Manager Mr. Vinay attended us . We along with my joint family attended him at that time he gave us a verbal commitment of full replacement of car after having telephonic conversation with the owner of bhavana wheels and kia India as he said . the voice recordings is available . He also stated that he will be providing the mail for the same on next day that is on 9th March . But on that day a anonymous call from Mr. Prashant Gharat came to my husband's phone threatening him and forcing him to take that car or else do what ever you want to do . Same day after his call, General Manager Mr. Vinay called and stated same thing to my husband . my husband told him to fix the meeting with the owner Mr Shah, for that he replied that to come on 10th at 4pm .
On 10th of march we reached there at 5pm myself my child and my husband . There they called local hoodlums and goons to threatened us and forced us to take that car, but our family members was nearby came immediately there at same time, so by god grace nothing had happened to me and my child and my husband . We already raised the complain regarding these in the police force .Now presently I am not at all feeling safe from your car sonet and also the dealer, the owner of the Bhavana Wheels .
That car have lead to the constant fear for our lives .
I either want replacement of car if these not possible then return our full money back that have been paid to purchased it and safety of my family from the Owner of Bhavana Wheels and strict action him for the same . Your response at sales level turned out to be an ultimate nightmare there by spoiling my important day of my life !
With that purchase we truly disappointed, dissatisfied felt like got mocked and deceived by your Brand and Sale and Services and making our lives hell..

If we are not getting a satisfactory solution then we will be left with no option then taking legal help from the jurisdiction to take strict action for putting our lives at stake and also we will have to take help of social media platform so that nobody should suffer like us in future . Buying your car have made us to fall in trouble and we are repenting it !

waiting for the kind and favorable reply on immediate basis .
Thanking you .

Regards,

Dr. Hrudaya Sachin Patil.

I am booking kia sonet htk plus in 5th November 2020.That time they will told me l got my car in 8 or 9 weeks.After that time l oftenly ask them about my car .They will told me we are give your car january end or February first week but when l ask them in February they will told me march end or in April.I want explanations about this my complaint

From the owner of the car Kia Sportage
Adel Mohammed Rizk
E-mail : [protected]@yahoo.com
Model 2016
Chassis 744961 limousine
Motor number after change is 37840
I am in egypt and have a very bad experience with Kia
I purchased the car from Kia Egypt on 11/15/2015
And I was and still maintaining the periodical maintenance as required by the approved Kia Egypt maintenance center and at the specified dates, and when the kilometer meter (25080) was approximately twenty five thousand, he faced a malfunction in the car, which prompted me to transfer it immediately to the maintenance center, which informed me that it was the failure of the motor and the environmental package as it was a defect. In manufacturing and not a mistake from use, and therefore to changed the motor and worked the necessary, but the repair period was approximately two months, which resulted in severe damage to me due to the length of the repair period
On 2/25/2021, the same malfunction occurred when reading the kilometer (71, 000) approximately seventy-one thousand, after (46, 000) approximately forty-six thousand after changing the motor. He was surprised by a breakdown in the car again similar to the previous one, so I immediately transferred the car to the maintenance center again For the detection and I knew the reason for the malfunction, but the maintenance center informed me that it was the same as the previous malfunction of the motor, and it was required to change the motor and the environment package again, but this time at my full expense
Note that I have no fault in this malfunction as the car did not heat up and its cooling cycle was intact, and there was no shortage of motor oil. I also do periodic maintenance on schedule.
Note that they have the car in the Qattamiya maintenance center from the date of 2/25/2021, and we have not received any response from them except for negligence and procrastination in the response.
As a result, this resulted in direct psychological and material damages to me and loss of confidence for Kia Egypt
Please take the necessary measures to repair the car and remove the damage from me

I have a 2018 Kia Forte that has started stalling at low speeds and now over 30 mph. I have taken the car to the dealer and because they cannot replicate the problem they state there is nothing that can be done.

I tried to get Kia to put me in another car and they wont trade it because the value is upside down.

I drive for a living and it has been two weeks with off and on pay. I am putting myself in serious danger because they refuse to help me. All they want me to do is to take it back to Kia..which means another day or so without working and then try to replicate it. If it doesn't stop on them..then I am just stuck with a lemon.

This company is the absolute worst! I would feel better if they atleast tried to help.

I am currently trying to find representation.

I writing you this letter because the Finance Department keeps calling me to collect money that I have paid them, I just received a bill for .66 cents, dated 01/21/2021 in which I paid. I do not owe Kia any money, I have all the documents and payments sent to Kia.

Tell you Finance department to check there records, The vehicle has been turned in almost a year now, It the worst vehicle I had ever had, the motor was blown at 13, 000 miles, I had to wait 1 month before i got it back.

Kia never did anything for me, they should have payed the 1 months lease on the vehicle. I have a bad taste in my mouth with them. I will never recommend a Kia to anyone.

Please tell them to check there records, I pay all my bills,
I'm sick and tired of them calling me.

I have a 2016 kia sorento with 50, 000 miles on it. I am the second owner. Today the engine went into limp mode. Engine trouble light kept flashing. Got a 1326 error code. Means rod bearings are going. Kia has a repair and replacement bulletin to replace the engine. Called kia dealer they said no

I purchased a brand new 2013 Kia Sorento in pearl white. My paint is chipping completely off underneath my passenger window and the hood of my car. I have now taken my car to a professional paint shop and I'm told that kia did a bad job. It's defective! In order for them to fix the paint job the entire car needs to be stripped and repainted. They further explained when the paint job is correct we can just paint over the old paint. In my case thats not even an option.

My name is Cedrick Seleki Tshehla (ID: [protected], Cell: [protected]). I bought a car at Kia Airport on the 20/03/2020 which had optional extras (Maintenance plan, other VAPS & Vehicle Tracking) amounting R13804.25. Till date those extras have not been installed. And I was also charged a delivery fee of R3000.00, but the car was not delivered, I had to collect it myself.

My check engine light came on in my 2015 Kia Soul. Had it towed to Kia of Cerritos. Eddie Gonzalez was my service rep. He said light was out when my car arrived but they would check it out and he would call me the next morning. No word from him by mid day so I called him and he said they drove it around several times and the light still did not come on.He hadn't checked on it for a while so would call back. When he called back he said the throttle plate was sticking and would have to be replaced at a cost of $900. I have a 10 yr, 125, 00 mile warranty. He said warranty for parts only good for 5 yrs and I could talk to consumer affairs if I had a problem. Robert at Kia consumer affairs acted like I was bothering him and said the parts not covered and I'd have to pay. This car has 30, 519 miles on it. I Checked with my mechanic and he said it just needed to be cleaned. WhenI picked up my car from Kia, Eddie wasn't there so Robert(service dept) helped me and said he has never had to replace that part, they just clean them. When my car was dropped off at Kia it had 30, 519 miles.When I picked it up it still had 30, 519 miles on it so it was never test driven so Eddie lied. Took it to my mechanic and he cleaned it and it works fine. So Eddie not only lied but tried rip me off. I love my car but I'm very disappointed that Kia treated me badly and tried to make me pay for an unnecessary part. This man should be fired.I am also upset that your extended warranty doesn't cover parts. What's the point of the warranty?

In December 2019 as a surprise Christmas gift my son brought me a 2020 Hyundai Santa Fe SUV in GA at Rick Case Kia GA in Duluth GA. The SUV was to be registered in SC where I live which it is. The salesman charge my son $653.28 for property taxes which they had no right to do because they had no idea what the taxes was going to be and I had no paperwork at that time but I knew I had to pay SC taxes in order to register the vehicle. So on 1/29/2020 I paid $515.69 in property taxes to register the vehicle. I didn't get this vehicle registered until the middle of March because when they submitted the paperwork to the SCDMV in Blythewood, SC it was not filled out properly so on 2/18/2020 SCDMV sent Rick Case a letter informing them this. This is why it took so long. I went back to SCDMV and was told they sent the check back to Rick Case in March 2020. It is now December 29, 2020and I still have not received a check a phone call nothing. I did go back down to the dealership in November 2020 and gave them proof that the owe me and still nothing. And because of covid-19 and the shut down is the reason why I waited. This situation has caused me several hours of time wasted communicating with this company, and emotional distress. The dealership has had adequate time to correct this issue which it has not. I am more than dissatisfied.

I have paid all the amount, on 8th I did transfer via QR code they provide to me, I have transferred 50000, 50000 and 30000 in that apart of the first 50000 the transaction failed and my bank refunded to me. The first 50000 is sent successfully which I confirmed with bank as well. But Kia account team said it is not credited. I have followed up with my bank, they confirmed that the amount is sent to beneficiary bank and if not received by beneficiary then they have to contact beneficiary bank. Kia was not properly following up and not responding to my calls and emails. It's been almost 9 days. They didn't delivered my car. No proper customer service from pressenna Kia and their employee Saravanan of account team.

Dear Sir / Madam,

I am writing to you to raise an issue about: Cars

The issue that I have experienced was: Purchased the Kia Forte from CarMax and issues started immediately with the Aux ports not working properly and they cannot resolve the issue. The engine light started coming on 2 months ago and because it's under warranty I had to take it to a Kia dealership. Kia said the problem was a burnt coil and said they fixed it . I still had problems with it as it (ie. console lights dim and at lights it felt as if the car would die). I wondered if it was the battery and took it to Auto Zone who told me the battery was good but needed a charge. I had them do nothing and had the vehicle towed to Kia Horne. After two days they told me that it was the battery and they don't think it's anything else and told me I had to pay for the new battery. I asked why and they told me my warranty just expired. So that means when I had the car in two months before they should have replaced the battery which would have been under warranty but did not. I want my money back for the $222.00 I had to spend for the battery that should have been replaced when I brought the Kia in earlier. I am being taken advantage of because of my age and being a woman and I will not stand for it. If I get no results I will take other actions out of principle alone.

This meant that Financially and fear that the car will die out when driving. Also, can't go to places I would like to go because I can't trust the car. Also, all the time I have spent taking to car for servicing. I still know there's something else wrong with the car and it isn't running properly so I won't go more than a few miles from where I live and when I do have a distance to travel I rent cars. I even heard one of the service guys commenting that my car was a piece of ****. I concur. I only have 31, 000 miles on the car and, of that, have only put 3, 000 miles on the car since my purchase mid-November last year.

Refund my fee for the battery and fix the car. There's something wrong with it and they know it.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Michelle Kaminski

The dealership Horne Kia Glibert AZ
1465 E Motorplex Loop
Gilbert AZ
85297

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I purchased my 2016 Kia Sorento brand new and with the Kia warranty that comes with it. I have serviced my vehicle at Martin Kia 298 East Cleveland Avenue, Newark, DE 19711. From 2019 through 2020 I complained about the shocks on the vehicle needing to be replaced. When I fist purchased the vehicle the height was high enough to be at eye level with a person standing next to the vehicle. Now I am actually sitting below waist level with someone standing next to the vehicle. I constantly complained about this to the representative Frank Harrison that worked in the customer service department. He told me the vehicle had settled and it would remain low. I told him the bottom of the vehicle is hitting the ground when I drive its so low. I actually had to get a part remounted that had scrapped the ground and was hanging from under my vehicle. Again they did not acknowledge I needed Shocks on my vehicle. I filed a complaint against the and my case number was 13833784 against the service department in October of 2020, I have yet to get a response from the General Manager of this service department. When I called the complaint line at 1-800-333-4542 they tell me its nothing they can do because the organization is privately owned. However, they are representing the Kia brand and should at least make effort to contact a customer to converse about a situation.