KIA Motors
Reviews and Complaints

good day. My name is Lebogang Mahori and I purchased my 2015 Kia rio in November 2020 at Kia Ranburg Strydom park. This is my first car and i made sure i tell the sales rep who seemed very helpful until i realized it was just to attain the sale and leave me stranded. The sales rep sold me the car when he did not do roadworthy, the car was in someone's license plate and name when he told me it was entirely mine and had me sign for the contract. he then calls me on the 8th of March 2021 to tell me that I need to bring the car in for roadworthy and even went as far as telling me that i am driving a car that by law isnt mine, which upset me because I am paying for this car. I was involved in a car accident and my bumper was hit badly so i had to replace that, which is did, i took the car in to the dealership and no one has bothered to correct Daniel for selling me a car that hadnt went to roadworthy. Now he tells me the roadworthy failed as they want me to pay for a new light that was hit during the accident and get a new tyre . I am very disappointed as I just learned that the car was supposed to be roadworthy before he could sell it to me but it wasn't. Now i have to buy new things for something that couldve been avoided had he followed the right process. I dont have my car, It isn't roadworthy and your sales rep doesn't care. please help, i have tried calling, emailing and even tried social media but no one cares. I am going to report him

I have a 2018 Kia Sportage and noticed the clear coat coming off the Rear bumper and its getting worse by the day. I went to my local dealership and they examined the spot and then I was told I have to call customer service. Service department was very nice and proceeded to tell me that my paint warranty expired last year. I was in disbelief that a 3 year old car has clear coat paint peeling off the rear bumper. The body shop in the dealership estimated over $700.
I called your "customer service" phone [protected], case number [protected]. Since filing this complaint, I have called several times and keep getting told the computers are down and they can't help me. This went on for 3 weeks. I reached out to Coral Springs Kia which is my local dealer. I sent an email to their big boss of the 5 store auto mall, Jack or JJ who proceeded to push me off to some girl named Tallia. I was told I would get a call back and that was 3 weeks ago. NOBODY has called me. I'm being blown off and I don't appreciate that.

I have owned multiple cars that were a lot older than 3 years and never ever had a problem with clear coat or paint peeling.

Please help me resolve this issue. It's $700 and I believe, regardless of a warranty, that Kia should make the repair. 3 year old cars shouldn't have paint peeling off.

I'd appreciate not getting pushed off again and you all repairing this problem.

Thank you,

Laurie Harvey
Email: [protected]@aol.com
[protected]

I purchased a 2015 Kia optima in 2015 with the option of pre paid oil changes
within the car payment, I was able to receive 1 oil change and then the dealer ship closed which was Kia Depot 909 N. Grand Ave Santa Ana Ca 92701.
Once they closed the dealership in Garden Grove is where I would take my car for service they wouldn't uphold the service agreement because it wasn't made through them, neither would Kia of Cerritos. So I've been paying out of pocket as well as paying for the service which was added and being paid for in my monthly car note to this day. I would like for my contract to be paid up till I can remove or adjust my payments
Account # [protected]
Kimberly Portis
[protected]@amenityservices.com
[protected]

I have a 2013 Kia Sorento bought brand new. It has peeling paint that started above the windshield. Now rusting and continues to peel worse. It has now started on two of the doors. I've noticed numerous sorentos on the road and only the white ones have this problem. Was told it could be fixed but would cost a lot. And could continue in other areas. I love my sorento, but it looks like a cheap vehicle now. There are numerous complaint about this certain paint peeling from numerous people. I need this fixed and KIA said I am out of warranty, so it's my problem. Not good customer service from a brand I should behind for years. If you look close in the picture of the back nesr kia symbol you see the crack and rust starting there. But also rust flakes in the paint.

I trade the car for 2021 Forte.
Kia finance still trying to collect on the 2018

I have contacted Bill Dodge Kia, I have a 1 1/2 ft long scratch in the surface of my new Kia Soul. They won't fix it, says it creates more issues in the windshield. They told me to put a claim in on my insurance on a brand-new car. It is not under warranty from what they said.
I need help or I am going to blast all over Facebook what lousy carmakers KIA is.

Purchased the vehicle new, on January the 25, 2021 the paint started flaking off. I called the Kia dealer that said it was not covered under warranty.

I filed a claim with my insurance company, they declined the claim and stated
it was a defect in the paint.

I would like the vehicle repainted with the factory pearl white paint

The vehicle has 22, 586 miles on it and is like brand new.

Hi there,

I purchased this model car from Illawarra Toyota in Australia in November last year: 2019 KIA CERATO BD MY19 S Sedan 4dr Spts Auto 6sp 2.0i-0

The care is second hand and had 30, 000 Km on the clock when I purchased it. By all accounts, I am happy with the car. It has excellent features, is stylish and great value for money.

However on n 4 separate occasions since I've owned the car, the front right had side brakes have deployed unexpectedly causing the car to grind to a halt . There have been no obstacles or cars close by when this has happened so it seems like the AEB has deployed incorrectly. So far, this hasn't caused an accident but it does feel unsafe and that there may be something wrong with the AEB or some other safety features of the car.

How can I prevent this from ever happening again?

My name is Mohan sankar gadiwadar I am book Kia Sonet htk 4th/nov/2020 I am waiting too much 5 month I don't like Kia Motors products service I

Sir / Ma'am,

I Dr. Hrudaya Sachin Patil will like you to bring you notice that the car named Kia Sonet model : D 1.5 CRDJ VGT 6AT HTK+,
Chassis No. mzbfb813mmn057957,
Engine No. D4Famm195130
Booking Date : 08/02/2021.
Booking Id: B202101643 .
Customer Id : C2020120621.
Booking Address : Bhavana Wheels Nerul Navi Mumbai 400706 .
Delivery Date : 27/02/2021.
Delivery Address : Kia Bhavna Wheels, Khanda Colony Panvel Maharashtra - 410206 .

Which have been purchased by my husband Mr. Sachin Gajanan Patil ( ph. no. [protected]) (mail id . prajakta.[protected]@gmail.com ) as a birthday gift for me .
Later on 01st Mar 2021 found that on starting the car and putting on the parking mode the engine is getting over heated as per the indicator and the card shut down . On touching we found the bonnet is so hot like a burning flame . Immediately my husband informed the KIA representative Mrs . Sammati Ingle from whom we booked the car. She guided my husband to the workshop number. Than my husband had conversation with Jitu Kumavat, to which he suggested my husband to drop the vehicle to workshop at KIA bhavana wheels, Turbe 400705
On 2nd Mar 2021 Sachin dropped vehicle at KIA bhavana wheels, Turbe 400705 at 11.30am .He was assisted by Kia Executive Mr. Durvesh, he said he will check the issue and will let us know by evening via tele communication . In evening he called us telephonically and said that there is no issue but they are suspecting that the radiator knob and coolant knob must be having some issue for which he suggested us to keep the car for one more day because he said the Kia's special technician will come to visit that workshop tomorrow ie on 3rd Mar 2021.
On 3rd March 2021, Mr. Durgesh called us and said, the kia special technician will come in between 11.00 am to 12.00pm . We requested him to hand over our car by 3pm, to which he handed over at 4.30pm at New Panvel . After reaching home with the car again we countered with the same issue - over heating of engine with loud noise from the bonnet . So we informed Mr. Durgesh and Miss Geeta . And they suggested that to give a urgent call to road - side assistance . they responded and towed at 11.30 pm and took to the KIA Workshop at TURBE .
On 4th Mar2021 we visited BHAVNA WHEELS at Panvel where we were 1st assisted by Ms. Geeta and Mr. Adnan Khan . After having conversation with them, the senior executive Ms. Pinky Viashnav joined in, to whom we requested to kindly replaced the car that we purchased for which they strongly denied . Talking with them found to be mentally draining and harassment faced by my husband which i strongly condemned . My husband literally faced mental torture as he has to run behind this situation from the day of delivery leaving behind his routine job . Facing such situation it fully putted us in depression and disappointment . We immediately raised the complain n decided to return it back as it will be not at all safe for me and my little child because it can explode at any moment putting our lives in danger ! But the sales executives and the managing team from that showroom shown no concern for such horrible life threatening situation .
They said they will just rectify this problem of over heating . And as the mail sent by them by their service manager Vinay Pandey stating again that they called special technician team of Kia ( no details provided about them ) and checked the wiring circuit and changed the radiator knob that's it and took of test drive of 180 km and stated that the car is now the road compatible ! but the details regarding the problem they have not found it and also they were unable to rectify the problem again ! But the thing is our village and service station distance is nearly 65 km one way and the car already crossed more than 200km and still the problem encountered !
On 8th of march 2021 they called us in showroom to meet the owner Mr. Shah but he didn't showed up, instead their General Manager Mr. Vinay attended us . We along with my joint family attended him at that time he gave us a verbal commitment of full replacement of car after having telephonic conversation with the owner of bhavana wheels and kia India as he said . the voice recordings is available . He also stated that he will be providing the mail for the same on next day that is on 9th March . But on that day a anonymous call from Mr. Prashant Gharat came to my husband's phone threatening him and forcing him to take that car or else do what ever you want to do . Same day after his call, General Manager Mr. Vinay called and stated same thing to my husband . my husband told him to fix the meeting with the owner Mr Shah, for that he replied that to come on 10th at 4pm .
On 10th of march we reached there at 5pm myself my child and my husband . There they called local hoodlums and goons to threatened us and forced us to take that car, but our family members was nearby came immediately there at same time, so by god grace nothing had happened to me and my child and my husband . We already raised the complain regarding these in the police force .Now presently I am not at all feeling safe from your car sonet and also the dealer, the owner of the Bhavana Wheels .
That car have lead to the constant fear for our lives .
I either want replacement of car if these not possible then return our full money back that have been paid to purchased it and safety of my family from the Owner of Bhavana Wheels and strict action him for the same . Your response at sales level turned out to be an ultimate nightmare there by spoiling my important day of my life !
With that purchase we truly disappointed, dissatisfied felt like got mocked and deceived by your Brand and Sale and Services and making our lives hell..

If we are not getting a satisfactory solution then we will be left with no option then taking legal help from the jurisdiction to take strict action for putting our lives at stake and also we will have to take help of social media platform so that nobody should suffer like us in future . Buying your car have made us to fall in trouble and we are repenting it !

waiting for the kind and favorable reply on immediate basis .
Thanking you .

Regards,

Dr. Hrudaya Sachin Patil.

I am booking kia sonet htk plus in 5th November 2020.That time they will told me l got my car in 8 or 9 weeks.After that time l oftenly ask them about my car .They will told me we are give your car january end or February first week but when l ask them in February they will told me march end or in April.I want explanations about this my complaint

From the owner of the car Kia Sportage
Adel Mohammed Rizk
E-mail : [protected]@yahoo.com
Model 2016
Chassis 744961 limousine
Motor number after change is 37840
I am in egypt and have a very bad experience with Kia
I purchased the car from Kia Egypt on 11/15/2015
And I was and still maintaining the periodical maintenance as required by the approved Kia Egypt maintenance center and at the specified dates, and when the kilometer meter (25080) was approximately twenty five thousand, he faced a malfunction in the car, which prompted me to transfer it immediately to the maintenance center, which informed me that it was the failure of the motor and the environmental package as it was a defect. In manufacturing and not a mistake from use, and therefore to changed the motor and worked the necessary, but the repair period was approximately two months, which resulted in severe damage to me due to the length of the repair period
On 2/25/2021, the same malfunction occurred when reading the kilometer (71, 000) approximately seventy-one thousand, after (46, 000) approximately forty-six thousand after changing the motor. He was surprised by a breakdown in the car again similar to the previous one, so I immediately transferred the car to the maintenance center again For the detection and I knew the reason for the malfunction, but the maintenance center informed me that it was the same as the previous malfunction of the motor, and it was required to change the motor and the environment package again, but this time at my full expense
Note that I have no fault in this malfunction as the car did not heat up and its cooling cycle was intact, and there was no shortage of motor oil. I also do periodic maintenance on schedule.
Note that they have the car in the Qattamiya maintenance center from the date of 2/25/2021, and we have not received any response from them except for negligence and procrastination in the response.
As a result, this resulted in direct psychological and material damages to me and loss of confidence for Kia Egypt
Please take the necessary measures to repair the car and remove the damage from me

I have a 2018 Kia Forte that has started stalling at low speeds and now over 30 mph. I have taken the car to the dealer and because they cannot replicate the problem they state there is nothing that can be done.

I tried to get Kia to put me in another car and they wont trade it because the value is upside down.

I drive for a living and it has been two weeks with off and on pay. I am putting myself in serious danger because they refuse to help me. All they want me to do is to take it back to Kia..which means another day or so without working and then try to replicate it. If it doesn't stop on them..then I am just stuck with a lemon.

This company is the absolute worst! I would feel better if they atleast tried to help.

I am currently trying to find representation.

I writing you this letter because the Finance Department keeps calling me to collect money that I have paid them, I just received a bill for .66 cents, dated 01/21/2021 in which I paid. I do not owe Kia any money, I have all the documents and payments sent to Kia.

Tell you Finance department to check there records, The vehicle has been turned in almost a year now, It the worst vehicle I had ever had, the motor was blown at 13, 000 miles, I had to wait 1 month before i got it back.

Kia never did anything for me, they should have payed the 1 months lease on the vehicle. I have a bad taste in my mouth with them. I will never recommend a Kia to anyone.

Please tell them to check there records, I pay all my bills,
I'm sick and tired of them calling me.

I have a 2016 kia sorento with 50, 000 miles on it. I am the second owner. Today the engine went into limp mode. Engine trouble light kept flashing. Got a 1326 error code. Means rod bearings are going. Kia has a repair and replacement bulletin to replace the engine. Called kia dealer they said no

I purchased a brand new 2013 Kia Sorento in pearl white. My paint is chipping completely off underneath my passenger window and the hood of my car. I have now taken my car to a professional paint shop and I'm told that kia did a bad job. It's defective! In order for them to fix the paint job the entire car needs to be stripped and repainted. They further explained when the paint job is correct we can just paint over the old paint. In my case thats not even an option.