KIA Motors
Reviews and Complaints

On April 24 I leased a Kia forte and picked it up the same day, the salesman never took a road test with me and sat in his the parking lot and quickly demonstrated the dashboard and how to navigate to different screens.
On the drive home I noticed that the collision warning system and the collision avoidance assistance never functioned. I called up on the next Monday and complain and was told to bring the car into the dealership. When I got to the dealership the service manager informed me that if there were no lights on and no codes in the system (never hooked up scanner) There would be nothing for him to check. He also told me that I would have to call Kia and have them institute a case for an engineer to look at the car. When I called Kia and ask them to have someone check the car they said the dealer would have to initiate the request. At that point I said if I have a vehicle that doesn't have an important safety function Operable that I don't want the car since that feature was one of the reasons that I leased the car. Nissan told me that a leasing specialist would call and discuss my options. I waited two days and heard nothing and in the meantime made an appointment with a different dealership to check the car and they said if there are no lights and no codes the system is operable. I then requested them to take a road test and they responded that it was too dangerous To do so. I responded that if it is too dangerous to road test is it too dangerous for me to drive.
On May 5 I called Kia again and was informed that the case was never escalated (Number [protected]).
I was in the automobile this business as a service director for 25 years. When a customer came in with a complaint my first reaction was to take a road test with the customer to verify the complaint. At no time did anyone avail themselves to take a road test. I feel as if I am being jerked around because no one wants to address my concerns. What will it take for someone to take it seriously, will it take an accident. I understand this is only a supplement to being a safe driver nevertheless this particular feature should be working.
I want to either have the car repaired or replaced look have my lease canceled.
I would have submitted videos acceptance and safe to drive and take videos of my dashboard. She got the best treatment he was very secure she's more animated move in

On the 21st of Aug. we signed a lease agreement for a 2021 KIA K5 VIN# 5XXG34J20MG010836 my account # [protected], a few months into the lease we decided to buy out the lease. I had done this before with a different auto brand so I did it the same way. Only to find out that I must buy out the lease from the dealership only. I am trying to get my money back $29, 388.30 so that I can unwind the lease buy out that I did with my bank and re-do the lease buy out at the dealership. KIA Customer Service told me that the check was sent back on March 18th 2021 but my bank has no record of it coming in yet. The problem is KIA Customer Service department told me it was returned to KIA Motor Finance because it went to the wrong address. I asked them what the address was that they said they sent it to they said it was 7250 Campus Drive Colorado Springs, CO 80920. Which is the correct address for the ENT Credit Union Headquarters where the check originated from and that is where it should have been returned to. I have been trying to get this corrected since the 26th of March 2021, I have been making 2 payment each month for the same car but only one of them is going to the car the other one I might as well be throwing that money out the window because we can't seem to find the $29, 388.30 check. My bank has even called KIA Customer Service trying to track down the check. Help me to make this right.

I decided to buy my leased 2018 Kia Soul. After I got the buyout quote of $11, 041.60 I started making payments thru my bank around March 19th 2021. I made 3 payments of $3000, 1 payment of $2000 and finally on April 2, 2021 a final payment of $41.60. On March 24, 2021 I noticed an additional amount of $45.87 was added. Since then I have made numerous phone calls to the lease department who listened only to inform me that they couldn't help me and that I needed to speak with customer service. I then explained the problem over and over again. Over the next 6 weeks I spoke with as many as 40 people including 2 supervisors Crystal and Blanch. Some of the others were Serenity, Armando R. and Javier who was the worst one. Everyone listened, apologized for my inconvenience and basically did nothing. Each one said they would email the buyout department and that it would take 5-7 business days. I asked to speak with the department directly but was not allowed. I have emailed my odometer statement 2 times as well as sending it certified mail and emailing it several times. I have been prompt with my payments and paid the car off a month early. In return I have been treated very poorly. Every time I have tried to contact Kia in an email I have received a generic email as a reply suggesting I go to the step by step page. I have paid and I want my title. I do not owe the $45.87 and need that corrected. I am sorry that I ever decided to lease with Kia. I wish before I purchased I knew the headache and hassle that was before me.
I would never recommend Kia lease or even Kia. Their customer service is bottom basement. I just don't know where to go or what to do. Kia is a rotten company. If everyone is filched an extra amount such as $45.87 that is a tidy sum the Koreans are stealing from there customers. I will call the CT STATE tax department as well as a news channel that puts such things on the 6 p.m. news. Kia is garbage. When the warranty expires I'll be going back to Toyota. I never should have left them. If there is anything you can suggest to me I would really appreciate it. I really don't want to spend money on a lawyer.

On Saturday April 24, 2021 I was driving and heard clanking noises when the vehicle lost speed. I pulled over and stopped. Restarted 2016 Sorento and about 1/2 a mile later clanking noises were louder. Vehicle started to smoke and it felt like something broke off. Pulled over and had vehicle towed to local Kia dealer. The Advisor said it was the engine. They will not cover because I have not had a diagnostic run. Purchased the vehicle April 2018, last diagnostic was done in 2017. This is not fair because there was no prior warning of engine failure. Car has passed inspection every year since I've had it. I was never informed of any engine recall for 2016 Kia Sorento. I want my vehicle covered and repaired. If Kia corporate does nothing, my next move will be to the Consumer Finance Protection Bureau and the media. Case # [protected] RO 135751

Due to a series of issues we've experienced in the past 2 years of ownership of a brand new car, we demand the following as a form of an acknowledgement and acceptance.

We demand one month of the car payment, $830.12 x 4 = $3, 320.48 refunded for every issue I listed below:

Issue 1: Apple CarPlay is intermittent. When I took it in for service, they said they couldn't detect any problem and that I should use a different USB cable. I bought and tried 2 more cables and realized even the gentlest touch would disconnect the USB connection. We had to buy a phone holder in order to stabilize the cable but have to pay extra attention not to touch the cable from the connector. This issue was never resolved. The service appointment was on Thursday, Oct 22, 2020 at Oakland Kia.

Issue 2: UVO stopped working. When I called to inquire about it, the agent spent the next 30 minutes while she walked me through and troubleshooted because I wasn't able to remotely turn off or lock the car. Issue was never resolved. The first call regarding this issue was made on Friday, Oct 2, 2020. When I brought up the issue again yesterday at Carlsbad Kia, they told me I have to call UVO because they can't do anything about what UVO does.

Issue 3: On April 28, 2021, we went to Carlsbad Kia for the service appointment because the charging hook-up cap is stuck and not open when we need to charge. We have to open and lock the doors multiple times while punching on the cap cover when we need to charge. Carlsbad Kia could not find any issue. We came home and couldn't open again until we struggled for about 30-40 attempts with the cap.

Issue 4: In December 2020, I got a notice for defaulting on a payment because I had changed the checking account for the auto payment that didn't go through. $15 was waived and I changed the checking account back to the original one. 5 months later, today, I received another $15 fee. When I called, I was told my account defaulted twice in January and February. I checked my account and found out that not only I paid in full every month but also paid twice in December due to the checking account change issue. The customer service agent's manager told me I couldn't get it waived because it was my fault that the $15 fee was incurred and that my request for a waiver is "DENIED".

I have sent my final check to pay off the remainder balance $19, 730.84 to Kia Finance on April 29, 2021.

Please make the check $3, 320.48 payable to our address below:

Ellen White
747 S. Mission Road 1913
Fallbrook, CA 92028

Good afternoon, My name is Lisa Smith, I am leasing a 2020 optima kia thru Kia Finance. this is the 3rd time I have leased through them. I pay every payment early. I have made 14 payments with them and 2 times they have raised my sales tax when HIghland Ca sales tax is stayed the same. It is 7.75%. My payment is 317.16. Which has not changed. but the sales tax has. in 2019 it was 24.58 making the payment 341.74. then in the middle of 2020 it went to a payment of 317.16 with sales tax of 25.37 and now this month 04-2021 they now are charging me 27.75 for sales tax. I realize this is only a few dollars but it is wrong. When I called them they transferred me 4 times, and everyone blaming someone else. I asked to talk to a supervisor who was not helpful at all. He told me to contact my state as they are the ones that decide what Kia Finance charges me for sales tax. I said to him that Kia finance is charging me 8.75% and that isn t right. he said that there was nothing he could do. They should not get away with this. they tried to do this to me when I bought my 1st kia. what can I do. I do not want to pay the wrong amount and it is fraudulent for them to try to collect more money, over the 3 year lease it will be only 144.12 dollars more but if they are doing this on every customer they need to be stopped. The supervisor told me that they cannot change it. He has left me know other option than to file a complaint. If they try and impact my car for something they are charging in error. I will not stand for this. I already paid my May 8th, 2021 payment of 342.53 which I now realize that they have been over charging me since the beginning of the loan, and now they want to raise it again to 344.91. What can I do please help.

Lisa Smith
[protected]@epiclp.com
[protected]
acct #[protected]
2020 kia optima 36 month lease end lease date 2022 of December,

Thank you so much,

If this ruins my excellent credit,... I will be so anger.

Lisa Smith

To whom it may concern,

On April 4th my boyfriend was installing rock lights on my tire wells and he wanted to run the wires underneath the car and when he drilled up thru the floorboard he drilled thru the wire harness which caused numerous things not to work on my 2020 Kia Forte so April 7th I took my car to Fort Walton Beach Kia Dealership! This job will cost me 3500 dollars! I told them to hold on and I would get back with them cause I had to ask my boyfriend if he was going to pay for it cause I'm a single mom and I couldn't afford it! So I tried calling the service tech April 7th, 8th and 9th of April to tell him to go and order the wire harness! Brad us the service advisor and I didn't get a hold of him till April 12th Monday ! I asked Brad did you order the part and he said no I was waiting to hear from you! I told him I left messages to the voicemail and with a person at the service desk and no one called me! Realize this my car has been at the dealership since April 7th!
So Brad told me he would order the part and it would take 3-5 days to get the part and 2 days to install it which I was fine with that! Monday April 19th I tried calling Brad to see if my part came in and I didn't get a hold of him till Tuesday April 20th he said the part should be there by April 21st Wednesday so I'm thinking my car should be done by Friday boy was I wrong!
Monday April 26th I called several times and the 7th time I called I told the lady that answered the phone I'm having an issue getting someone from the service department do she walked herself to the service department to have Brad call me. Brad calls me at 2pm and tells me that they started to take the interior out ! Today April 28th I borrowed my boyfriend's car and went to the dealership I found out that they were halfway done and it may be done on Thrusday or the latest Friday! Today makes 3 weeks without a car! I been taking my bicycle back and forth to work! I'm a single mom and I couldn't afford a car rental and I haven't been able to go to my second job! In 3 weeks I have lost my other source of money!
I will never trust this dealership again! If I need service again I will have to take my car 50 miles to another Kia dealership which that will cause me gas and my time!
I'm tired of hearing that Brad is short handed and he has a lot on his plate! Theres plenty of salespeople standing around to at least call the customers back!
I bought this car in September of 2020 and if would have known about the crappy car service I wouldn't have bought it!
I'm about to ask you to buy this car back and I'm going to go back to Chevy!
I understand about the short help cause there is short help everywhere but not to call me to inform me about my car!
I would like to know what can Kia do to fix this problem for me?

Thank you,
Diane Marple

My hybrid battery failed on my 2016 Optima. Kia does not have this battery in stock and I've been told first it would be 30 days to receive the battery. Now I'm being told it will take another 2 months. The dealership has had my car since March 10th, ive had to rent a car due to this delay. This is completely unacceptable that a company as large as Kia can't keep parts in stock on a 2016 model.

I had booked my vehicle and it supposes to be delivered during the month of March. Whenever I follow up with the dealer, he doesn't have a clear picture. Maybe it will come by next week. But I am not getting my vehicle although I had paid the full amount of money by January. This is an unacceptable and ridiculous experience with KIA. I had sold my old vehicle that I will get new KIA Sportage and now I have nothing in my hand. No one is bothering to contact us as well. Is there any solution?

kashif.shehzad.[protected]@gmail.com
+965-[protected]

Name: Mahmood Sikander Kapurwala
Contact : +[protected] email : [protected]@gmail.com

I booked my Kia carnival in Feb from Kia Motors Clifton, Karachi, Pakistan based on the commitment that it will be delivered in Mid April and subsequently PBO was issued with April delivery date, when i called in 1st week of April to check the status, i was informed that delivery date of my car is changed and now it will be deliver in May end which is also not confirmed, reason mentioned that since this is a CBU therefore delay in logistic and delivery date is extended from Kia Motors Korea.
I am existing customer of Kia Sportage and very impressed with the commitment and service of Kia motor but this incident completely changed my perception about kia motors and it seems that they are following the footsteps of previous manufactures with no focus on genuine buyers rather allowing dealers to sell cars on extra money to investors while delaying deliveries of actual buyers. I checked with another dealer in Karachi they are selling Kia carnival on extra money of PKR 2 lakhs which means there's no delay in delivery of car. I expect Kia motor will take appropriate action and ensure delivery of car within April as committed, looking forward for a positive response which will show how much kia motor is concern about the customer experience and satisfaction

We own a 2014 KIA Soul, in 2019 there was a recall of the catalytic converter. When the recall was first announced we were able to get it replaced. Now, two years later almost to the day, the catalytic converter has gone out a second time and KIA has refused to replace it. If KIA is aware of the recall and the part was replaced, then why would they not replace it again or at least offer some kind of reduction with the repair.

Despite doing regular oil changes my 2013 Kia Soul needs a new engine at only 101, 404 K on the engine! At a Kia dealer, I was first accused of not doing oil changes - until I produced all the receipts. then I was shown no sympathy from them and told the cost to replace the engine would be $6000! For a very well-maintained engine to die at 100k is a disgrace and I will never purchase a Kia product again. I feel cheated, ripped off, and plain repulsed at how junky my Kia is---besides the engine - here goes:
Heated seats needed to be replaced
The front door sensor has to be duct-taped to shut the door ajar light off
The console lights must be off or they drain the battery
The front windows do not open when the temperature drops below 0 - really bad in a Canadian winter - cannot order at a drive-through
The radio cuts in and out
The volume controls on the steering wheel sometimes do not work

My 2016 Kia Optima Eco Hybrid has been at the dealership since 2/6/21 waiting on a new battery (warranty issue). How is this possible that a dealer can have a vehicle for 2 months on a warranty issue? Every time I call to get an update the delivery date changes. 2 MONTHS! its been there and nothing. Thankfully I do have a loaner however I am spending more money filling up and the longer I have it the longer something with that vehicle is bound to happen and I'll be on the hook for as explained by the dealership.

I am filing a complaint on your warranty policy. I bought a 2016 Kia Sorento in December of 2016. I took it in for service on March 31, 2021. There is a problem with the rear half of my exhaust system. I was told that the warranty was out on that part because the part was from 2015 which means it was not under warranty.. If i bought a 2016 then the warranty is for 5 yrs which would expire in December 2021. Please explain to me how this is legal or logical. I really just need this resolved as I was told this would be a $1976 repair job. Please respond asap

Thank you
Stephen Van Hoose
[protected]@yahoo.com
[protected]