KIA Motors
Reviews and Complaints

On May 31st May 2021 I gave my Kia Soul car plate no - 712149 (CHASIS NO KNDJX3A57E7007229) for major service in Kia Motors Qatar service center and got changes oil, plugs, gear oil, etc.. After collecting vehicle I faced problem of pickup & the vehicle is taking load. Same day informed to Service centre. Next day got call from some gentle man & he assured he will fix up the same on urgent basis by providing appointment. Then I got call from Service team named - Mr Nadir. He also assured he will call back but almost 14 days passed and no one even bothered to assist in the issue. If this is the way then why to spend money in Kia service, I can get it done outside also. I did in Kia so that vehicle should be in hands of brand trained people, but I am now sufferer. One main issue is always the Kia people tells me this car is not from Qatar so any issue we are not responsible. I really don't understand the vehicle registered in Qatar then how they can say this.

I went to ALM Kia south to trade in my 2019 Kia Rio for a 2022 Kia K5 from my understanding I was told I was approved and I signed the contract and drove off the lot with a 2022 Kia K5 but shortly after three weeks later I was contacted again by the ALM Kia south dealership saying that I need to return my Kia K5 because they couldn't find a lender so I asked about my Kia Rio I turned in for a trade and was told that they sold it and they were very sorry for this but they need the Kia K5 back. I'm beyond upset my car was basically stolen from me and all Kia can say is that they are sorry. I have never experienced anything like this ever before. I just hope and pray that there are not more people going through the things I'm going through. I've been back up to the ALM Kia south dealership to speak to anyone to get some more understanding of what happen. I've tried called Mrs. Jones the financial manager whom I signed this deal with and I can not get in contact with her. I've text her cell phone and I've call her cell phone and I can not get her to respond to me if anybody could help me it would be greatly appreciated. Thank You so much.

I have owned 2 Kia's with the intension of buying a new one this year, however I had an accident earlier this year and for some reason, Kia are unable to fixed their own vehicle.
The smash repairs have called in 2 different people from Kia and neither of them have been able to fix the problem. The wires in the front of the car were snapped in the accident and apparently the new part wont speak to the computer in the car so the ABS brakes amongst other parts are not speaking to each other. I have been without my car for almost a whole month now because no one knows how to fix a car from their own manufacturer. I beyond appalled. I have been so pro KIA over the last 5 years and now I'm doubting that anyone really knows anything past selling the vehicle. I want this resolved. If someone cant fix this, I want a decent hire car not a car from 1980 OR I want my car replaced. I pay insurance and finance for a vehicle that apparently "can't" be fixed. This does not instill faith in buying a KIA in the future. What happens if I again have a front on accident. Will no one know how to fix the technology in the vehicle?
The car is currently at Woodriff Smash Repairs in Maroochydore. They have been amazing but the service from KIA has been appalling.

Before I start... I have been a Rally KIA buyer of TWO KIA Forte cars and a Rally Dealership buyer of both a Chevy Aveo and Honda Civic. Rally's sale personnel as well as their finance dept are Professional, courteous, and most importantly kind. As far as the Service Dept is concerned Larry and Joseph are two excellent representations of Rally's finest. Sad to say, I have never had that opinion for the Service Rep Mr. Raul Castillos. Everytime I have met this individual to write up the Service maintenance for my vehicle he has been unfriendly and curt in his mannerisms. As a US Federal Agent of Claims/Hearings and Appeals who represents our nations finest veterans, I feel this is not the right way to do business. I just thought I'd share my complaint of several incidences, nothing more. I hope you can counsel this individual to be a good representation of Rally's finest! Nothing more...

My engine seized on my 2015 Kia Sorrento in Virginia in March 2021. It was towed to Kia in Petersburg Va. It sat there for over 5 weeks. I had to rent a car from Enterprise along with pay a partial tow bill. Kia in Va verified with Kia Corporation that it was NOT my fault. Now I can't get reimbursed for my rental or tow bill because you're settlement company won't freaking pay me.
I want a refund. I sent in all the necessary information showing I rented a car & paid for it along with a copy of the tow bill. And now the Kia Engine Settlement is telling me I, yes "I" have to provide proof of engine failure and they are NOT refunding me. I had to call them for an update and they did NOT send anything to me or call me back advising the situation. Just give me back the money I had to put out for an ENGINE FAILURE THAT IS KIA'S FAULT.

My name is Jennifer Wakefield. I had to have my 2015 Kia Sorento towed last week because it shut down. It was engine failure and it has 120, 000 miles. Kia said they would give me $500, which is not good, so I didn't do that and I had it towed back. It's 50 miles each way and I don't have AAA. I don't feel an engine would go at this time. Can you call me at [protected] because I think there should be some sort of resolution? I would like it to be fixed.

I purchased my 2020 Kia Soul in February 2020, about 3 weeks after purchase I noticed paint bubbling on the hood. I called service at Liberty Kia in Libertyville Illinois and made and apt to get it looked at and a oil change. I was unable to get a soon apt with the shops schedule and my work schedule and the fact that I live over an hour away. I made the apt for about a month in the future. Upon arriving at the dealership service dept. I showed the technician the area of concern on the hood of the car. He replied that something was spilled on the car. I assured him that nothing was spilled on the car and this had first appeared as a flaw in the paint and had now progressed to paint missing in that area of the hood. He stated that he would have to have his paint specialist take a look at it but this could not be done on this visit as he was not in. He said that I would receive a call to schedule a viewing by the paint specialist and have to make the hour trip again. This never happened. Today I was washing my car in a touchless car was as to not take a chance with the obviously very fragile paint and upon leaving the wash bin the dryer blew the trim off the top of the car. I am very disappointed in the quality of this vehicles pain and trim. My whole family has Kia vehicles and I was encouraged to buy Kia because of the outstanding service and quality. I am so disappointed as I am not a person that buys a new vehicle yearly and had hoped to have this car look nice and last. Please let me know if there is anything I can do to rectify this situation.

My name is Angela Screen and I had my Kia Sorento 2015 SX service on May 20th 2021. Tallahassee Florida WEst Tennessee Street. My cost was 792.00 and it covered all my fluids and I was find with that, but I saw where my engine coolant was below level and I couldn't even see the fluid so I went that Monday morning and I have never been treated the way I was. The service man Brian Skipper was told to come talk to me which was the same service advisor that waited on me when I brought the truck in for service. The young lady told him why I was there he walked pass me like I was invisible and went to the lady behind me and waited on her and I felt like I
was Being Discriminated against and I asked
Who was his Supervisor and I reported him. All the years my husband done business with Kia I never would have thought something like this would ever happen. My husband pass February of this year and now I'm handling everything and I know he would not have let this happen. I didn't even get an apology from Brian Skipper all I was told was he's new to the department and he doesn't know how to handle the customers. That's not an excuse because if he's new and don't know how to work with the customers then he shouldn't be working there. Saturday June 5th 2021 my light came on in the truck and I called Kia twice they transfer me to the service department no one ever picked up so I left a message. I didn't get a call back. I was concerned about the light coming on the dashboard again and then it says low in washer fluid and I can't understand why all my fluids low when I paid 792.00 dollars May 20th 2021 to have all this done. My name is Angela Screen my number is [protected]. I'm very disappointed in Kia. I've never had this problem before after all the years we have taken the vehicle there to be serviced. I didn't know or realize how much this has affected me.

I bought my 2015 KIA SOUL from CarMax in Oaklawn ILL Sept 3 2020. On May 29 2021 my family and I took a trip to Cincinatti Ohio. When we arrived my engine light came on and the car shut down. I live in Chicago and my car is in Ohio. I need a loaner and the company said the wouldn't give it to me because my car isn't here. This engine is under recall. I need a car. I am paying a note on a car I can't drive. I really need this resolved ASAP!

i have complant against Kia in united arab emirates abu dhabi for warranty .

this is the first time i saw windshield crack from inside (hiddine corner) not from outisde.

when i sent the car to change it at warranty i recived a reply that its not under warranty.

this is from inside not even any scratch from outside, its manufacutre fault.

they didnt proof it and they didnt know exactly what is the reason but they can say its outside and case was rejected.

my contact details mohamed.[protected]@arabbank.ae

mobile number +[protected]

below is the reply and my email

Dear Mr. Khalid,

It was nice meeting you previously and thanks for your usual support.

I have couple of points to add it such as pictures of crack windshield, as you aware that the crack is from inside hidden sides and not from outside.

You can even touch the glass, nothing from outside at all, everything from inside (corners) which is not from outside influencer, because anything from outside will crack the windshield from outside such as my Picanto 2020 which was cracked from stone and it was clear.

Warranty department should be clearer on the actual valid reason of what is the issue.

The actual reason of cracked windshield from hidden corner (inside) is manufacture fault.

As you aware we have almost 10 cars (kia and Hyundai) and its long relation with kia and Hyundai Family, this is the first time we faced such issue, all cars are fully serviced with juma al majed.

as per below that the cracked was from outside influencer was wrong because no proof even in glass and was just only simple reply to avoid fixing it by warranty and this is shocked because iam happy with juma al majid for their perfect services and warranty.

Outside Influencer means: cracked by stone, hitting by anybody or accident, if I touched the glass from middle crack will be from middle and not from both corner sides.

In warranty book and Korean warranty, glass will be covered from manufacture fault and not from outside influencer, but if outside influencer you should proof it.

External influencer will make crack from outside and as you see the car there is nothing at all from outside, there is no single scratch, if from outside influencer bonnet will be affected also even by scratch or damage. Nothing at all.

I think warranty department should see the car but not pictures.

Its not external influencers its manufacture defult.

From: Khalid Al Saleh [mailto:khalid.[protected]@al-majid.com]
Sent: Wednesday, June 02, 2021 4:04 PM
To: Mohamed Armoush - Manager - Transaction Banking - UAE
Cc: Ibrahim Jarad ; Mohammed Yakoob (HYU-KIA Service Abu Dhabi) ; Ayman Hashem
Subject: Rejected case- front windshield glass VIN: U5YPH81A0JL368825

*** This message is coming from an external source ***
Please exercise caution before opening attachments, clicking on a link, or responding to unknown senders, always verify that the email address matches the display name of the sender and report any suspected behavior to [protected]@arabbank.com.jo, IT Service Desk or call [protected] - Ext. 3344 and Country Risk Manager
Dear Mr. Mohammed,
greetings from Kia Service- Abu Dhabi.

reference to your claim of front windshield glass fractures, we had sent the case to our technical team for more intensive analysis given that any windshield glass claim is exposed to revision because most if not all fractures in windshield glass are resulted from external objects, load, stone chipping, weather conditions, ..etc.

we are sorry to let you know that your case can't be covered under warranty as the fracture is caused by interference with unspecified external objects.

After we had the computer logic for the exhaust over heating problem. Our car has been stalling, shutting off, and a lot less power. The gas mileage gas dropped to 25 miles per gallon. The engine is still developing more and more problems. We need this problem fixed before this car kills us. The car only has 77000 miles on the engine. If it can not be fixed then you need to replace it with a new car for free. I am more then willing to go the legal route if needed.

I purchased a vehicle at your Kia Bert Ogden Mission Texas. I recently took it for an oil change as well as for a noise that was coming from what seemed like the motor. They basically said that the noise it was making was because it had no oil but yet I have no leaks wherever I park it. I took it back about two weeks later for the same reason and they kept telling me that it was missing oil. They said that because you guys don't have any technicians that can fix a vehicle my vehicle came in number 15 and then I had to wait about three weeks for me to get my vehicle fixed. The service gentleman that checked in my vehicle, his name was Mr. Marroquin. And he specifically told me not to call him that he would be calling me. So I basically I'm not supposed to bother him. I have waited for weeks and I went about three days ago and he said that there was nothing he could do because if they wanted to my vehicle could stay there from 1 to 2 months more without me knowing what was wrong with my vehicle. He was very aggressive with his words and the only thing I could tell him is that I had been calling for a whole week every day and they kept giving me the runaround and could not even find it in their day to give me a courtesy call back. One time that I did, a lady by the name I believe her name was Amber told me that they had already ordered parts for me and when I told him this he said that the lady that works there has no reason to be telling me lies. So I asked them what was the purpose of her working there and why would anybody lie to me about ordering parts for my vehicle that has been there for a month. Now Brogdon could not lend me a vehicle so I have no vehicle at the time to go to my job or to get around. That being besides the point, The gentleman and I use that word very loosely had no right to speak to me in such a manner that belittled me and he made me feel inferior. Not only did he do that but he raised his voice which I think was uncalled for. Now I find myself having to take my vehicle to Bert Ogden Kia in Harlingen Texas where they recently called me and told me again that I had no oil in my car. I need to find out why you all would even hire a person that would speak to your customers in that way, as well as who can help me to find out what is wrong with my vehicle. Now this is a 2020 Kia soul and I gave a $10, 000 down payment as well as I only have about $9000 left For payoff. I have Botton two vehicles from that establishment as well as I have gotten a Nissan Sentra from Bert Ogden in Harlingen I always recommend yawls place but is there anyone that can help me is my question?

Sincerely,
Maria Fischer
[protected]
[protected]

My car been in the shop for 5 weeks i have gotten two diagnostic tests done on my car the first stated none was wrong with my car and the second one stated it was my fuel injecter but they wasn't sure if that was the problem that it could be my whole engine need replaced I received a phone saying that my car was ready when I got there my car was dead and my car was not fix I was super disappointed because my car has been there for five weeks and still no technician at the dean McCrary kia of mobile 1733 east interstate 65 services rd knows what is wrong with my car I paid 596 may 26, 2021 and my car was not fixed I ask for my money back until my car was fixed and was given the run around about my money I am a loyal customer I feel that it not fair that I have to get the run around about my car

Karp Kia-

I am warning all perspective car buyers to stay far away from Karp Kia. The customer service is an absolute disgrace and extremely unprofessional. I bought a new 2014 Kia Soul and I had numerous issues and problems. The last straw was when I recently brought my car in to be serviced for a problem where the car would stall in the middle of traffic. They kept my car for three weeks and did not offer me a loaner car and did not update me on the status of my car. When I came into pick it up it was not fixed, and they returned my car to me with no gas and a dead battery. I stalled in traffic on the way home and was put in an extremely dangerous situation.
I called Karp Kia and Kia corporate a number of times and not one person followed up and called me back and or offered me a logical explanation about my cars problems and or the condition it was returned to me in. This letter is being forwarded to civic organizations and the better business bureau all over Long Island. I wouldn't recommend Karp Kia for anything related to customer service, sales, and or service.

I scheduled a service for my Kia Stinger GT2 (2021, previously owned the 2018, which I purchased new). I simply inquired as to whether my car would be washed after service and was told no. Further, when inquiring of a sales representative, I was told I was spoiled and only wanted something for free! I replied, "No, I have been places and done things where it has been all about the customer service experience." I will never enter the doors of this dealership again. I was considering purchasing a AWD Sorento in the fall for my travel, however would never consider dealing with this dealership again! I will make a deal over the phone (as I did with the 2021 GT2) and fly to Waco, TX (University Kia)to give them my business because they deserve it!

Apparently, all the conversations with KIA staff have been recorded.

I just want an honest answer about whether my battery is under 24 month warranty.

Aaron was way too combative over the phone today.

I have rung Kia repeatedly about this.

2019 July engine failed and catalytic converter as well - It was replaced under warranty due to class action. Just now under 2 years (yes over the 12 month (we had a pandemic) and 12, 000 miles it failed - Kia will do nothing and we are talking about a $6, 000 repair bill. I saw other complaints and think they are ignoring a safety issue for one and ignoring any type of recall.

I have leased Kia Telluride on 2/22/21 in NYC for $368/mo.
I moved 1 months later and since then has tried to get my title transfer to no avail. So trying to solve that issue I went to my KMF account, which I put on automatic payment last month and noticed that they took $401.34 yesterday as monthly payment and there was $33.34 sales tax added. When I inquired they said that the state requires it. I asked what state was it since I've moved, but it's not reflected on the account. So the guy (who speaks like he has been hating and despising you for years) said "whatever state I moved to, and it is the charge that shall remain on all my monthly payments". He did take me off the automatic payments and sent me a secured email asking what document exactly the DMV of the state I have moved to is required. Apparently, I would be able to reply to that email. That is after numerous requests by fax and by phone about the title transfer

My Kia Sportage under warranty, last December, car Handle auto system damaged, Complained to the dealer, 4 months over, no positive response yet. By now, other door on the passenger side too damaged. Can't drive the car as usual. That was not expected when i purchased Kia Product .

My Kia Sportage has just 8, 000 miles on it. The drivers side door seal, or weather stripping, on the body not the door, is ripping and coming apart. My dealer said I am rubbing against it while getting into the car. In 8000 Miles? What kind of rubber comes apart in 8000 miles. Junk rubber that's what. Dealer said Kia will not warrant the seal.