KIA Motors
Reviews and Complaints

My name is Jennifer Wakefield. I had to have my 2015 Kia Sorento towed last week because it shut down. It was engine failure and it has 120, 000 miles. Kia said they would give me $500, which is not good, so I didn't do that and I had it towed back. It's 50 miles each way and I don't have AAA. I don't feel an engine would go at this time. Can you call me at [protected] because I think there should be some sort of resolution? I would like it to be fixed.

I purchased my 2020 Kia Soul in February 2020, about 3 weeks after purchase I noticed paint bubbling on the hood. I called service at Liberty Kia in Libertyville Illinois and made and apt to get it looked at and a oil change. I was unable to get a soon apt with the shops schedule and my work schedule and the fact that I live over an hour away. I made the apt for about a month in the future. Upon arriving at the dealership service dept. I showed the technician the area of concern on the hood of the car. He replied that something was spilled on the car. I assured him that nothing was spilled on the car and this had first appeared as a flaw in the paint and had now progressed to paint missing in that area of the hood. He stated that he would have to have his paint specialist take a look at it but this could not be done on this visit as he was not in. He said that I would receive a call to schedule a viewing by the paint specialist and have to make the hour trip again. This never happened. Today I was washing my car in a touchless car was as to not take a chance with the obviously very fragile paint and upon leaving the wash bin the dryer blew the trim off the top of the car. I am very disappointed in the quality of this vehicles pain and trim. My whole family has Kia vehicles and I was encouraged to buy Kia because of the outstanding service and quality. I am so disappointed as I am not a person that buys a new vehicle yearly and had hoped to have this car look nice and last. Please let me know if there is anything I can do to rectify this situation.

My name is Angela Screen and I had my Kia Sorento 2015 SX service on May 20th 2021. Tallahassee Florida WEst Tennessee Street. My cost was 792.00 and it covered all my fluids and I was find with that, but I saw where my engine coolant was below level and I couldn't even see the fluid so I went that Monday morning and I have never been treated the way I was. The service man Brian Skipper was told to come talk to me which was the same service advisor that waited on me when I brought the truck in for service. The young lady told him why I was there he walked pass me like I was invisible and went to the lady behind me and waited on her and I felt like I
was Being Discriminated against and I asked
Who was his Supervisor and I reported him. All the years my husband done business with Kia I never would have thought something like this would ever happen. My husband pass February of this year and now I'm handling everything and I know he would not have let this happen. I didn't even get an apology from Brian Skipper all I was told was he's new to the department and he doesn't know how to handle the customers. That's not an excuse because if he's new and don't know how to work with the customers then he shouldn't be working there. Saturday June 5th 2021 my light came on in the truck and I called Kia twice they transfer me to the service department no one ever picked up so I left a message. I didn't get a call back. I was concerned about the light coming on the dashboard again and then it says low in washer fluid and I can't understand why all my fluids low when I paid 792.00 dollars May 20th 2021 to have all this done. My name is Angela Screen my number is [protected]. I'm very disappointed in Kia. I've never had this problem before after all the years we have taken the vehicle there to be serviced. I didn't know or realize how much this has affected me.

I bought my 2015 KIA SOUL from CarMax in Oaklawn ILL Sept 3 2020. On May 29 2021 my family and I took a trip to Cincinatti Ohio. When we arrived my engine light came on and the car shut down. I live in Chicago and my car is in Ohio. I need a loaner and the company said the wouldn't give it to me because my car isn't here. This engine is under recall. I need a car. I am paying a note on a car I can't drive. I really need this resolved ASAP!

i have complant against Kia in united arab emirates abu dhabi for warranty .

this is the first time i saw windshield crack from inside (hiddine corner) not from outisde.

when i sent the car to change it at warranty i recived a reply that its not under warranty.

this is from inside not even any scratch from outside, its manufacutre fault.

they didnt proof it and they didnt know exactly what is the reason but they can say its outside and case was rejected.

my contact details mohamed.[protected]@arabbank.ae

mobile number +[protected]

below is the reply and my email

Dear Mr. Khalid,

It was nice meeting you previously and thanks for your usual support.

I have couple of points to add it such as pictures of crack windshield, as you aware that the crack is from inside hidden sides and not from outside.

You can even touch the glass, nothing from outside at all, everything from inside (corners) which is not from outside influencer, because anything from outside will crack the windshield from outside such as my Picanto 2020 which was cracked from stone and it was clear.

Warranty department should be clearer on the actual valid reason of what is the issue.

The actual reason of cracked windshield from hidden corner (inside) is manufacture fault.

As you aware we have almost 10 cars (kia and Hyundai) and its long relation with kia and Hyundai Family, this is the first time we faced such issue, all cars are fully serviced with juma al majed.

as per below that the cracked was from outside influencer was wrong because no proof even in glass and was just only simple reply to avoid fixing it by warranty and this is shocked because iam happy with juma al majid for their perfect services and warranty.

Outside Influencer means: cracked by stone, hitting by anybody or accident, if I touched the glass from middle crack will be from middle and not from both corner sides.

In warranty book and Korean warranty, glass will be covered from manufacture fault and not from outside influencer, but if outside influencer you should proof it.

External influencer will make crack from outside and as you see the car there is nothing at all from outside, there is no single scratch, if from outside influencer bonnet will be affected also even by scratch or damage. Nothing at all.

I think warranty department should see the car but not pictures.

Its not external influencers its manufacture defult.

From: Khalid Al Saleh [mailto:khalid.[protected]@al-majid.com]
Sent: Wednesday, June 02, 2021 4:04 PM
To: Mohamed Armoush - Manager - Transaction Banking - UAE
Cc: Ibrahim Jarad ; Mohammed Yakoob (HYU-KIA Service Abu Dhabi) ; Ayman Hashem
Subject: Rejected case- front windshield glass VIN: U5YPH81A0JL368825

*** This message is coming from an external source ***
Please exercise caution before opening attachments, clicking on a link, or responding to unknown senders, always verify that the email address matches the display name of the sender and report any suspected behavior to [protected]@arabbank.com.jo, IT Service Desk or call [protected] - Ext. 3344 and Country Risk Manager
Dear Mr. Mohammed,
greetings from Kia Service- Abu Dhabi.

reference to your claim of front windshield glass fractures, we had sent the case to our technical team for more intensive analysis given that any windshield glass claim is exposed to revision because most if not all fractures in windshield glass are resulted from external objects, load, stone chipping, weather conditions, ..etc.

we are sorry to let you know that your case can't be covered under warranty as the fracture is caused by interference with unspecified external objects.

After we had the computer logic for the exhaust over heating problem. Our car has been stalling, shutting off, and a lot less power. The gas mileage gas dropped to 25 miles per gallon. The engine is still developing more and more problems. We need this problem fixed before this car kills us. The car only has 77000 miles on the engine. If it can not be fixed then you need to replace it with a new car for free. I am more then willing to go the legal route if needed.

I purchased a vehicle at your Kia Bert Ogden Mission Texas. I recently took it for an oil change as well as for a noise that was coming from what seemed like the motor. They basically said that the noise it was making was because it had no oil but yet I have no leaks wherever I park it. I took it back about two weeks later for the same reason and they kept telling me that it was missing oil. They said that because you guys don't have any technicians that can fix a vehicle my vehicle came in number 15 and then I had to wait about three weeks for me to get my vehicle fixed. The service gentleman that checked in my vehicle, his name was Mr. Marroquin. And he specifically told me not to call him that he would be calling me. So I basically I'm not supposed to bother him. I have waited for weeks and I went about three days ago and he said that there was nothing he could do because if they wanted to my vehicle could stay there from 1 to 2 months more without me knowing what was wrong with my vehicle. He was very aggressive with his words and the only thing I could tell him is that I had been calling for a whole week every day and they kept giving me the runaround and could not even find it in their day to give me a courtesy call back. One time that I did, a lady by the name I believe her name was Amber told me that they had already ordered parts for me and when I told him this he said that the lady that works there has no reason to be telling me lies. So I asked them what was the purpose of her working there and why would anybody lie to me about ordering parts for my vehicle that has been there for a month. Now Brogdon could not lend me a vehicle so I have no vehicle at the time to go to my job or to get around. That being besides the point, The gentleman and I use that word very loosely had no right to speak to me in such a manner that belittled me and he made me feel inferior. Not only did he do that but he raised his voice which I think was uncalled for. Now I find myself having to take my vehicle to Bert Ogden Kia in Harlingen Texas where they recently called me and told me again that I had no oil in my car. I need to find out why you all would even hire a person that would speak to your customers in that way, as well as who can help me to find out what is wrong with my vehicle. Now this is a 2020 Kia soul and I gave a $10, 000 down payment as well as I only have about $9000 left For payoff. I have Botton two vehicles from that establishment as well as I have gotten a Nissan Sentra from Bert Ogden in Harlingen I always recommend yawls place but is there anyone that can help me is my question?

Sincerely,
Maria Fischer
[protected]
[protected]

My car been in the shop for 5 weeks i have gotten two diagnostic tests done on my car the first stated none was wrong with my car and the second one stated it was my fuel injecter but they wasn't sure if that was the problem that it could be my whole engine need replaced I received a phone saying that my car was ready when I got there my car was dead and my car was not fix I was super disappointed because my car has been there for five weeks and still no technician at the dean McCrary kia of mobile 1733 east interstate 65 services rd knows what is wrong with my car I paid 596 may 26, 2021 and my car was not fixed I ask for my money back until my car was fixed and was given the run around about my money I am a loyal customer I feel that it not fair that I have to get the run around about my car

Karp Kia-

I am warning all perspective car buyers to stay far away from Karp Kia. The customer service is an absolute disgrace and extremely unprofessional. I bought a new 2014 Kia Soul and I had numerous issues and problems. The last straw was when I recently brought my car in to be serviced for a problem where the car would stall in the middle of traffic. They kept my car for three weeks and did not offer me a loaner car and did not update me on the status of my car. When I came into pick it up it was not fixed, and they returned my car to me with no gas and a dead battery. I stalled in traffic on the way home and was put in an extremely dangerous situation.
I called Karp Kia and Kia corporate a number of times and not one person followed up and called me back and or offered me a logical explanation about my cars problems and or the condition it was returned to me in. This letter is being forwarded to civic organizations and the better business bureau all over Long Island. I wouldn't recommend Karp Kia for anything related to customer service, sales, and or service.

I scheduled a service for my Kia Stinger GT2 (2021, previously owned the 2018, which I purchased new). I simply inquired as to whether my car would be washed after service and was told no. Further, when inquiring of a sales representative, I was told I was spoiled and only wanted something for free! I replied, "No, I have been places and done things where it has been all about the customer service experience." I will never enter the doors of this dealership again. I was considering purchasing a AWD Sorento in the fall for my travel, however would never consider dealing with this dealership again! I will make a deal over the phone (as I did with the 2021 GT2) and fly to Waco, TX (University Kia)to give them my business because they deserve it!

Apparently, all the conversations with KIA staff have been recorded.

I just want an honest answer about whether my battery is under 24 month warranty.

Aaron was way too combative over the phone today.

I have rung Kia repeatedly about this.

2019 July engine failed and catalytic converter as well - It was replaced under warranty due to class action. Just now under 2 years (yes over the 12 month (we had a pandemic) and 12, 000 miles it failed - Kia will do nothing and we are talking about a $6, 000 repair bill. I saw other complaints and think they are ignoring a safety issue for one and ignoring any type of recall.

I have leased Kia Telluride on 2/22/21 in NYC for $368/mo.
I moved 1 months later and since then has tried to get my title transfer to no avail. So trying to solve that issue I went to my KMF account, which I put on automatic payment last month and noticed that they took $401.34 yesterday as monthly payment and there was $33.34 sales tax added. When I inquired they said that the state requires it. I asked what state was it since I've moved, but it's not reflected on the account. So the guy (who speaks like he has been hating and despising you for years) said "whatever state I moved to, and it is the charge that shall remain on all my monthly payments". He did take me off the automatic payments and sent me a secured email asking what document exactly the DMV of the state I have moved to is required. Apparently, I would be able to reply to that email. That is after numerous requests by fax and by phone about the title transfer

My Kia Sportage under warranty, last December, car Handle auto system damaged, Complained to the dealer, 4 months over, no positive response yet. By now, other door on the passenger side too damaged. Can't drive the car as usual. That was not expected when i purchased Kia Product .

My Kia Sportage has just 8, 000 miles on it. The drivers side door seal, or weather stripping, on the body not the door, is ripping and coming apart. My dealer said I am rubbing against it while getting into the car. In 8000 Miles? What kind of rubber comes apart in 8000 miles. Junk rubber that's what. Dealer said Kia will not warrant the seal.

In October 2020 I received a recall notice for my Seltos re a steering lock problem stating I should immediately take my vehicle in.
I booked at Essendon Kia and upon arrival was told they had no parts for the job and would get back to me when they arrived.
In October 2020 I received a second notice. Rang Essendon Kia. Again no parts. Again told they would contact me. I was annoyed enough to contact Kia Aust. head office. Was told they would get back to me within a week.
This week I received a final notice. Went through the process again with Essendon Kia with the same result.
I am dismayed with Essendon Kia's lack of response. But more so with Kia head office who did not give me the consideration of a reply.

Why keep sending notices when no parts are available?
I have had 3 Kias and have had them serviced at Kia dealerships throughout. I will be looking to get the 2 Kias I own serviced elsewhere in future as I don't feel confidant that required parts will be available.

My 2016 Kia Sorento Pearl White paint started peeling on passenger side of hood and driver side of roof edges in 2019. I ordered a paint touch up pen from Kia and it made it look worse. Now, the paint is peeling on the passenger side of hood and it is much larger. I did some research and spoke with several body shops and realized this is not uncommon with Kia Pearl White vehicles.

I bought this car 2 yrs ago, it hesitates when pulling away from a stop sign or merging into traffic, when it does finally move it lurches ahead about 3 feet. Ive taken it to the dealership, they test drive it and it works fine, because my vin number is not on the recall list for this dangerous problem, they will do nothing. This car is going to get me killed or badly injured. I need someone at Kia to listen to me.

On April 24 I leased a Kia forte and picked it up the same day, the salesman never took a road test with me and sat in his the parking lot and quickly demonstrated the dashboard and how to navigate to different screens.
On the drive home I noticed that the collision warning system and the collision avoidance assistance never functioned. I called up on the next Monday and complain and was told to bring the car into the dealership. When I got to the dealership the service manager informed me that if there were no lights on and no codes in the system (never hooked up scanner) There would be nothing for him to check. He also told me that I would have to call Kia and have them institute a case for an engineer to look at the car. When I called Kia and ask them to have someone check the car they said the dealer would have to initiate the request. At that point I said if I have a vehicle that doesn't have an important safety function Operable that I don't want the car since that feature was one of the reasons that I leased the car. Nissan told me that a leasing specialist would call and discuss my options. I waited two days and heard nothing and in the meantime made an appointment with a different dealership to check the car and they said if there are no lights and no codes the system is operable. I then requested them to take a road test and they responded that it was too dangerous To do so. I responded that if it is too dangerous to road test is it too dangerous for me to drive.
On May 5 I called Kia again and was informed that the case was never escalated (Number [protected]).
I was in the automobile this business as a service director for 25 years. When a customer came in with a complaint my first reaction was to take a road test with the customer to verify the complaint. At no time did anyone avail themselves to take a road test. I feel as if I am being jerked around because no one wants to address my concerns. What will it take for someone to take it seriously, will it take an accident. I understand this is only a supplement to being a safe driver nevertheless this particular feature should be working.
I want to either have the car repaired or replaced look have my lease canceled.
I would have submitted videos acceptance and safe to drive and take videos of my dashboard. She got the best treatment he was very secure she's more animated move in

On the 21st of Aug. we signed a lease agreement for a 2021 KIA K5 VIN# 5XXG34J20MG010836 my account # [protected], a few months into the lease we decided to buy out the lease. I had done this before with a different auto brand so I did it the same way. Only to find out that I must buy out the lease from the dealership only. I am trying to get my money back $29, 388.30 so that I can unwind the lease buy out that I did with my bank and re-do the lease buy out at the dealership. KIA Customer Service told me that the check was sent back on March 18th 2021 but my bank has no record of it coming in yet. The problem is KIA Customer Service department told me it was returned to KIA Motor Finance because it went to the wrong address. I asked them what the address was that they said they sent it to they said it was 7250 Campus Drive Colorado Springs, CO 80920. Which is the correct address for the ENT Credit Union Headquarters where the check originated from and that is where it should have been returned to. I have been trying to get this corrected since the 26th of March 2021, I have been making 2 payment each month for the same car but only one of them is going to the car the other one I might as well be throwing that money out the window because we can't seem to find the $29, 388.30 check. My bank has even called KIA Customer Service trying to track down the check. Help me to make this right.