KIA Motors
Reviews and Complaints

They did not give full disclosure on a used vehicle. Indicated on the selling feature sheet that there was AC, but upon delivery of the vehicle it did not work. Also they sold a used car vehicle warranty costing $ 1900.00 probably knowing they would put the $1500 fix through to the warranty provider.

last week i went to a kia dealer in waterford michigan. i was there about a hour and a half. i gave them imformation needed. i told them i had to go home a make dinner and i would be back with my uncle. my uncle and i were going to get a car together. i told them that we didnt have good credit. they said there wont be a problem you and your uncle. i asked them if i could drive a 2007 chey impala. they said ok. so when i came back i wanted to test drive another chey impala. the sales man said you could test drive all of are cars but you cant get a car. we were there abot four hours. needless to say i was very upset and so was my uncle. they wanted for us to gety a kia car for 17, 000 dollars and we didnt want to go that much on a car. the dealership told us we couldnt get a car. my uncle is 77 yrs old and on kidney dialsis. he retired from gm. im a school bus driver. the bottom line is we wetre not allowed to get a car cause we didnt want a kia car. dealership said that they over looked some things. no they didnt. we were up front with them. this is a bunch of crap. is this how customers are suppose to be treated? thank you judy charboneau

Dear all,

Good day

i have a kia Rio car and i have a problem in the hand break of car after 30 k service althought it changed to a new one, but no i haven't any problem .when i went to them to fix it i refered to an Eng called (Amr Hashem) with the problem and i said that i can't drive my car with this problem, his reply was you didn't booked a time and i close my service at 4:30 Pm althought i was there and taking with him at 3:55 Pm then he said if it have a problem you will leave it and come back tomorrow, (this is before checking any thing ) and he said someone will check it with you and if we found a problem you will leave it, then someone check it with me and found an emergency problem and he fix it without refer to the Engeneer.so how he said that and how they found a time to fix it and how to talk with bad attitude with the customers, i record a complain at Call center With Agent Name : Dalia, so please investigate .

Thanks and Regards
Yasser Mohamed
Contact : [protected]

I purchased from Dealer: Pusat Servis Supreme Priority Sdn Bhd - Lot 816, Jalan Pegawai, 83000 Batu Pahat. Tel: +[protected], +[protected].

I have encountered too many problems on this Kia Spetra since I have purchased it on 13/0/2009. I will list out all the problems for your further actions later on. First and foremost, I write this complaint to you as I strongly believe that the Kia Spectra I purchased has fully tarnished the whole reputation and band of Kia Motor not only in Malaysia but the entire world. I strongly think that Kia Motor should be shamed of introducing this model of car as it totally disappointed me being a Executive Director of a Construction company in Malaysia. I purchased this car for the convenience of my family but in contrast it is creating problems for my family since the beginning. Even recently I myself drove this car and stopped in the middle of busy road and center of the traffic light junction. I have sent for the kia service center for the solutions but it has never been solved and it is getting worst and worst after the car service. I strongly think that this is the biggest failure of Kia Motor since it has commenced its business and I am asking (not hoping or wishing) that Kia Motor can send someone to overcome all the problems and failures that I have encountered otherwise I will further post my complaint to all the internet media such as facebook, twitter, youtube and so on as a boycott to Kia Motor and I swear that I will do it.

Let's us look at all the problems that I have encountered after 3 times of the car services and the car age is less than a year and most importantly the car is still in the workshop remained unsolvable.
1. Engine will shut down suddenly and frequently, even the gear signal is in N or P condition, it cannot be started again (even a new battery has been replaced.)
2. Gear is not running smoothly sometimes it is not forwarding after running a long distance.
3. Air-con not cold.
4. Audio system spoiled.
5. Sometimes doors are auto-locked even this car without auto-locked functions.

All these problems have caused many other problems in my family. My wife is employed and she is always late and absent for work after driving this car as it always shut down out of sudden and cannot be stared again. My children are always late and absent for school or tuition classes. Sometimes my wife is late for the pick up of children after school or tuition classes. The car stopped in the middle of our long journey after traveling for long distance and so on. Each of these problems have distorted our family and annoyed me since the purchase of this Kia Spectra, most importantly the Kia Servie Center over here has never solved all these car problems untill it continues raising another or more problems.

I think the Kia Motor will be able to send somebody to solve my car problem as soon as possible since it has been staying at the workshop for 3 days before I really take actions to boycott the Kia Motor until all my car problems have been solved.

Thank you.

BRs,
Tiu Eng Hong
+[protected]

I bought a 2005 kia sorento in 2008 of july it is aug 2010 now and the front seal is leaking and the wheel beerings are messed up on the front right had baught extra warrenty went to get the problem fixed and they told me that they could not honner and fix my problem because KIA had sold me a car that had a Branded title: buyback/lemon... Yes they sold me a lemon car and new it and never told me nore was it in the contract I am so mad now i have to come out of pocket to pay for the repair cause i still owe around 8000 for the car and no one will do a trade for me.

Back in may I noticed my kia soul had paint chipping all over the hood, so I took it to the dealer they said they would have to have a kia rep look at it.in mid june that rep came to the dealer to take a look, he said it looked like I drove behind a salt truck, now I have about 200 little paint chips about the same size, this is not the result of driving behind a salt truck, faulty paint job. Almost two months later the rep told the dealer to tell me to let my insurence company fix it. They are trying to get out of paying for the paint job, why did it take so long to tell me to scam my insurence company, I will not do this, my insurence company will be notified of kias plan. This is how kia operates, this will not stop here, all I want is for kia to make it right.

I brought my 07 Sedona for service. I brought it in for an oil change and to fix a tire, along with some other warranty issues. I informed Dave that I wanted an OIL CHANGE. Dave wrote down, in his own writing, 4000k service. I did not see that Dave wrote something different from what I said. I signed the papers and left. Why would Dave write something different than what I said down as I was saying it? The next day, I pick up my Sedona, get home and realize that I was charged $54.95 instead of the usual $33 dollars or so. I called and spoke to Dave who was adamant that I "signed" for the services. I NEVER authorized this service. I was then handed over to one of the most rude and ignorant managers that I have ever spoken too. Pat was condescending, disrespectful, and flat out ignorant. He kept repeating over and over again that I signed for it. Dave clearly wrote down the wrong thing and then charged me more money. Pat informed me that I have to opt out of the 4000 mile service at the time of scheduling. How is a person supposed to opt of a service that they don't know they are getting. I will be contacting the attorney general about this blatant fraud.

Please check if the mail I receipt is true, and what your suggestion for me to do:
Kia motors corporation, (Seoul, south korea)
Kia car sales promotion office, (England, united kingdom)
Regional office: # 591, wellington road, stockport,
Cheshire, england, united kingdom,
Telephone number: +[protected]
+[protected]

Dear vikkie zhou,
Winning identification no. : kiasorentopromo210129928/2010
Approval no. : kiamotorssorentopromo2039832010

We are in receipt of your mail and it gives me great pleasure to inform you that your verification information and selected claims option has gone through our verification processes and has successfully passed all standards in accordance with the year 2010 kia motors corporation; sorento car promotion claims terms and conditions.

As you already know, all winners for the online version of the kia motors corporation sorento promotion programme were selected through a computer ballot system drawn from an exclusive list of 500, 000 unions, associations, and corporate bodies that are listed on the internet as part of our international sales promotion process to promote international sales of brand new 2010 suv kia sorento car and co-operation between our customers across the united kingdom and other countries worldwide, your lucky email address as ([protected]@hotmail.com) with secret #: kiasorentopromo210129928/2010 was selected as one of ten (10) star prize winner. You are approved to receive a new 2010 suv kia sorento car and cash sum of & pound;650, 000.00 great british pounds sterling.

Your winning prizes been verified and cleared by our promotion headquarters in promotion headquarters in seoul, south korea. Since you will be unable to attend in person for the final validation, endorsement and release processes of your prizes in our office, you are to proceed and contact our company's lawyer in our law department, whom you will empower to represent you on your behalf. We will nominate barrister perkins james behrens (Esq. ) , to represent you in the documentation of all the required affidavits document and complete supervision of your winning funds bank to bank wire transfer of & pound;650, 000.00 great british pounds sterling to your personal account and arrange for the delivery of your suv kia sorento car to you.

Contact barrister perkins james behrens (Esq. ) via the e-mail below:

Lawyer e-mail address: [protected]@kiaclaimslawfiles.Co. Uk
Contact person: perkins james behrens (Esq. )
Telephone #: +[protected]
Kia law department.

note: you are to provide him with these details for identification of claims:

Full name:... (As appeared on any of your personal identification card)
Personal telephone number:...
Prize identification number:... Kiasorentopromo210129928/2010...

For insured security of your winning prizes, have it in mind that your won prize cannot be deducted from by anyone; this is because the total amount of & pound;650, 000.00 great british pounds approved with your winning cheque has been insured to the real value, and as such most be delivered to you without any deduction. This is in accordance with section 13 (1) (N) of the national gambling act as adopted in 1993 and amended on 3rd july 1996 by the constitutional assembly.

Concise update on proceedings with the firm is required back to this e-mail as soon as you are in contact with them. If you need any assistance, please do not hesitate to let me know.

Congratulations. You can call this office for assistance anytime: +[protected].

Your faithfully,
Mrs. Rosemary johnson,
Winning prize claims fiduciary agent,
Kia motors sorento car promotion™ 2010 edition,
Kia motors corporation. Copyright & copy; 2010 all right reserv

This message is from kia motors promotion office.‏
From: corrine ockhuijsen (c. [protected]@gemwoudenberg. nl)
you may not know this sender. mark as safe|mark as junk
Sent: wed 6/30/10 1:29 am
To: [protected]@lotto.com

Dear lucky winner,
You have won you cash prize of £650, 000.00 pounds and a kia's brand new 2010 kia sorento suv car.
Contact the claims officer on e-mail [ [protected]@yahoo.com. hk ] for claims.
*
Contact: mrs. rosemary johnson [ forward info - [protected]@yahoo.com. hk ]
Call tel no.: +[protected].
*
Provide her with full names:
Contact address /country:
Personal phone number:
Lucky email address:
Congratulations on behalf of kia motors corporation [ forward info - [protected]@yahoo.com. hk ]

I bought a Kia Carens Car on December 2009, from day one the AC is not working, I contacted the agency and did several maintenance visits but the AC is still not working. Every time I go to the agency they just recharge the freon gas without knowing the reason for leakage and the AC works only few days and then back dysfunctional. The car still did not reach the 10, 000 km. With those several visits to the Kia Motors maintenance and the very bad results, I need to change my car with a brand new one (same model).

Thanks,
Mahmoud
Egypt
Mobile phone [protected]
email: [protected]@hotmail.com

Is this true?

Kia motors corporation
Promotion law department
#201 heddon street, mayfair, city of westminster,
London, w1j 9hf, united kingdom.
Tel: +[protected]

Dear muhammad admin inayat,

This letter is to acknowledge the receipt of your latest mail to this department. I am barr. Larry steven weston (Hons.), the principal attorney kia motors promotion law department and I am your legal representative for the kia motors corporation, kia soul car promotion, to represent you for the claim of your winning prize of £550, 000 (Five hundred and fifty thounsand british pounds) and your new 2010 kia soul car, I will procure all the necessary court affidavits document, that would enable endorsement by proxy on your behalf for the immediate release of your winning funds of £550, 000 british pounds into your nominated bank account in your country, and also the swift delivery of your new 2010 kia soul car and other additional prizes as compaq presario cq61 laptop, kia motors t-shirt, and face cap to your residence through our company's courier department.

Be informed that your cheque of £550, 000.00 british pounds and your claims file has been forwarded to my office today, for security reasons it is protected by the promotion insurance policy, that makes it impossible for anyone to deduct any charges or remove any copy of the documents before handing over to you, in accordance with the british government lottery gaming board section 223, sub-section 49 of the year 2005 by the constitutional assembly.

The payment of the document procurement/notarization fee must be paid upfront to this office, because it is from this payment that I will swear all the necessary court documents that will empower me to act on your behalf, and stamp duties must be paid on the affidavits at the royal courts of justice here in london on your behalf. The cost of contracting an accredited attorney for the procurement of your court affidavits and the signing of the international payment voucher is very minimal because this has been subsidised by the kia corporation promotion board. It is on the low side, compared to contracting an attorney from outside.

The cost is calculated at the royal courts of justice as 0.09% of your winning funds of £550, 000.00 pounds and in this regard, it is interpreted as £495 gbp (Four hundred and five british pounds).

Listed below are the documents that I would need to procure from the court on your behalf:

1. Affidavit of prize ownership/claims authority.
2. Authorization of representative.
3. Affidavit certificate.
4. Memorandum of understanding.

* the above documents will grant legal approval to our transferring bank to transfer your complete funds of £550, 000 british pounds to your personal account, I will need to procure the above documents from the royal courts of justice immediately, and thereafter I will submit the documents to our accredited transferring bank to enable them commence the transfer of your winning funds directly to your personal account in your country.

I will need to have the exact amount of £495 gbp (Four hundred and ninety-five british pounds) which is required for the procurement of the above affidavits at the royal courts of justice to enable me commence the documentation process and proceed to the bank immediately to transfer your funds over to your personal account in your country.

Be informed that the time frame to redeem your entitlement is not exactly unlimited, you are thus advised to act fast and get the documentation fee to enable my immediate action to commence your document processing immediately, so that I can complete the documentation and finalize the transfer process of your winning funds to your account immediately I present these documents and your winning cheque to our bank.

Acknowledge the receipt of my e-mail, and get back to me as soon as possible, to enable me send payment information to you on how you can transfer the requested amount of £495 pounds to this office to enable me commence the documentation process immediately.

Congratulations once again, I will wait to hear from you.

Best regards,

Barrister larry steven weston (Hons.)
Tel: +[protected] / +[protected].
Principal attorney,
Kia motors promotion law department,
Kia motors corporation.

Dear Sirs:
My name is José Sá Barros and I live in Lisbon. My E-Mail address is: [protected]@netcabo.pt
I have a Kia Carens with 33.000 Kms. On passed day June 6 I went to Kia repair station in the morning with intermitent starter problems. For my surprise they told me that there were no starter motor available until next Jun 16 and that date was not guaranted. The starter motor was ordered to Belgian and I went away because I needed the car. Next day (7 June) the starter motor broked completely and the car was towed to the Kia repair station again. I asked for a substitution vehicle and I was beeing told that a substitution vehicle is available for repairs longer than 8 hours and that to change a starter motor takes only 0ne hour and a half. Is that my fault that the starter is not available? This is typically a gypsy business. These attitudes harm good Kia`s name.

I bought a 2001 KIA Sportage 4x4 when it had only 17 miles on it. I can't use the 4x4 in the winter because it freezes when the temp. reaches 32 degrees F. The KIA mechanic told me there is a condensation box that is exposed to the elements. He said the whole vehicle was very poorly designed.

I have gone through 4 heater blower motors. There is a screen right under the windshield that allows debris and water to get into the blower unit. The garage manager of the KIA dealership told me that was also a very poor design on KIA's part. I have to pay for it though. The water gets into the motor and shorts out the unit. After the third unit I had installed, he told me to make sure I keep the air recirculation on. This will close the vent and keep most of the water out. The problem with doing that though is all of the windows fog up.

When the rear window washer ran out of fluid, I took it into the garage. There was a tube missing and I was told I had to be the one who broke it. I told them I brought it in because I couldn't get the door open for the fill tube. They refused to believe me or repair it.

At 20, 000 miles, I had to have all of the belts replaced due to dry rot. I live in the Midwest. That repair cost me almost $600. There was a squeal and I kept taking it back only to be told that was a normal sound. By the time I took it to another garage, I was told the belts were not installed with the right tension and now I have to have two pulleys and all of the belts replaced again.

The KIA warranty is totally worthless as everything that has gone wrong, I have been told is not covered. I had them replace the windshield wiper blades replace by KIA. It fell apart within 2 weeks and scratched the windshield.It was raining and I had to use them to get to the garage. I was told that it was not their problem either. This is the only vehicle I own and cannot afford to buy another car. This is the worst vehicle I have ever owned. No wonder I got a good deal when I bought it.

Good afternoon people from KIA Motors.
We are compelled to return to an old problem. Your Responsible persons from the Ukrainian division are continuing no do nothing for fixed small problem. They are wait when we will simply buy the broken detail. According to my rights as consumer, I have month for the problem decision. But the company carries out simply unscrupulous to the policy on a deceit of the clients. It turns out, that having spoken by phone and having calmed words of the client impudent ignoring proceeds. Till May, 14th there were some days. After 30 days I wish to begin process against company KIA MOTORS. More indifferent relation to the clients I did not see.

It was my very big mistake for buy a KIA car.

Good afternoon dear Sirs.
We are hereby inform you that our car is on a guarantee of KIA Motors. There are passed service of 20 000 km on service centre M-Service Kerch. Crimea Ukraine. Manager of this stations has established damage of the lever of a manual brake. According by procedure and regulations was written report about damage and sanded request list to the Maine office of KIA MOTORS UKRAINE. Kiev city. From our side We have written the letter by E-Mail to head office 'n.[protected]@falconauto.com.ua'- contact manager. But people working at head office simply ignore us. Full indifference from the people of KIA MOTORS. Do not wish to answer letters. After 30 days we will prepare documents in court and to return our car KIA SORENTO to the company. Not desire to carry out guarantee certificates popular measures compel us to go on these not. We are hope, that the company will react correctly to our lawful complaint. What about the reputation of one biggest car makers in the world.
2. Request
We are looking for the best way as soon as posible to compleated our problem. By pease way.

Sent 2010-04-28 오전 1:09:37

Kia motors corporation - seoul, south korea.
Kia motors promotion™ department,
Regional office, kia motors corporation.
591, wellington road, stockport,
Cheshire, england,
United kingdom.
Tel: (+44) [protected]
(+44) [protected]

Dear victoria lees,
Attention: prize claim approval number: kiasoulpromoxx72/2010.

we have received your details and your claims have been verified, congratulations your prizes have been approved for release which will be paid out to you in any way you choose to from the options listed below;

1. by coming over to our head office here in the stockport, united kingdom to pick up your winnings in cash.

2. by bank telegraphic transfer into your private bank account from our official bank through the supervision/support of our
company's accredited lawyer whose information will be sent to you.

3. by receiving an international check of £550, 000.00 gbp cashable in any bank, any where in the world along with the delivery
of your brand new kia soul car through a secured and trusted courier service.

You are to choose one (1) from the above three (3) options to claim your winning prizes and reply back to me via e-mail within the next 48 hours, to enable us facilitate your claims procedures and give additional information/instructions on how to complete the claim process which will enable the release of your winning prizes to you as soon as possible.

Note: that a third party is not allowed to make claims on behalf of a winner due to security of your winning prizes and you have two (2) weeks deadline to claim your prize before it is refunded to the lottery company.

We will be expecting a speedy reply from you so we can issue out your payment as soon as possible.

Your faithfully,

Mrs. nicole johnson,
Fiduciary agent. phone: +[protected]
Kia motors promotion™ 2010 edition,
Kia motors corporation copyright © 2009 all right reserved.

Attention: all winners are assured of the utmost standards of confidentiality and press anonymity until the end of proceedings, and beyond where they so desire. winners are advised to keep their winning details/information from anyone to fraudulent claim (important) pending the transfer/claim by winner. also, you will be for the modalities associated with the remittance of your funds inline with our payout policies. your funds of £550, 000.00 british pounds with your 2010 kia soul car has been insured to your winning e-mail address by kia motors year 2010 board of promotion and in accordance to the british government lottery gaming board section 223, sub-section 49 of the year 2005 insurance policy for insuring winning prize in favor of the respective winners.in reference to this, no deduction of any kind can be made on your won prize. according to the 2006 kia promotion insurance policy, all winning prize must be insured and also in no condition such a penny be deducted from a winners prize by anyone until these prizes gets to you.

Kia dealership (Bourne, ma) owner robert scena was forced to close his doors due to bad buisness practices, but not before ripping 100's of people off. He got me for $1800. I purchased the extended warranty for $1200. And the gap insurance for $600. He took the money and never sent in the paperwork to the proper companies. Therefore I am out my $1800., and I have no coverage. The car inself is a piece of crap, and i'm sure that extended warranty would have come in handy in the very near future. Kia is a disgrace for allowing any loser off the street to open a dealership selling their goods and ripping off unsuspecting, hard-working customers.

After hearing the commercial for the new Sorento cross over (several times), it has become quite obvious the music was composed by incorporating the signature sound of James Brown
I hope James Brown's estate is getting a piece of the pie.