KIA Motors
Reviews and Complaints

I brought on my car so they can check why my steering wheel is shaking. My steering wheel shakes when it starts to hit 80 and up. The end verdict was I need 4 new wheels and a suggested alignment. The car has only got worse and when I called on Oct 22 a lady by the name of Rosemary attended to my call. She was extremely rude. Without me giving her my name she already new who I was as I had left a VM so I can be contacted. No one had contacted me which made it even more disturbing as she seem to know my issues. So they didn't call me back, I had to call again and she was rude. I explained that the shaking can not just be caused my tires needing to be changed and that it is probably causing more damage in other areas. I find that although the gentlemen working on my car was very nice the interaction with her was not at all pleasant. This is not the first time as they seem to be a busy location.

To whom it may concern.

My Name is Sairaj and bought Kia Picanto in November 2017, since July 2018 my car does not start every month.

My car stopped and did not start on below dates
16 July 2018
22 August 2018
27 September 2018
19 October 2018

Service center can not find the problem and just recharge my car battery and send me home.
on Friday 19th October 2018 I had enough and called Kia customer care call center in Sydney to complain about the on going problem with my car and 1 to 3 hour wait time for Road Side assistance every time my car stops.

Call was answered by mail who informed me that his name was Thomas (but called himself Tom), he was externally rude called me an [censored] bag (obnoxious or contemptible person, typically a man.) during the call and hug up on me. I called back and he Hug up on me again. Call times were 5:38 pm to 5:50pm on 19th Oct 18.

So I called Kia Australia head office today (22 Oct 2018) 5 time to complain about Thomas or Tom's rude behavior and offensive language over the phone only to be put through to same person Tom to be abused again at 5:19 pm 22 Oct 2018 for second time.

I would like a response for Kia South Korea office about their staff behavior and horrible customer service in Australia.

My radio and blue tooth quit working after i'd had service done on my car. I could not take my kia in that day, as I had to go out of town for a funeral. I contacted kia (800 number) and was told there was a recall on the radio/bluetooth. I told them I hadn't received a notice. They scoffed at me. I contacted kia south austin and they said the recall was no longer active. This makes no sense. A recall is a recall is a recall. They told me that it would cost me $1200 out of pocket to get it fixed. I am not a happy camper. This is my 3rd kia sorrento and I am very upset about this. I am a widow and cannot afford $1200! This has been going on for years and I finally decided to complain to you about this. Very poor customer relations. 2012 kia sorrento 79, 000 miles now. I've been patient - but my patience has worn thin.

I want my radio / blue tooth fixed / replaced - whatever the recall (which should never go out of effect) asap.

Dear Kia, kindly I nees your cooperation as much as I trust you(Company).I'm a owner of carens 2015 and I can't imagin that I'm facing issues in it since day one and there is no cooperate or support or solution from kia side here in egypt.
Issues:
1.Sun Roaf is not moving
2. Motor is not working normal as it is
3.Exhaust having always issues and sound
4. The responsible kia here broke while trying to maintain the sunroaf broke the interior light and roaf.

Please help with solution, you are a famous company and we sgould trust you.

Note: I'm the Admin too of kia carens owners in egypt group and we still trust you.

The Group is waiting and monitor your action regarding this case to make sure that kia is always keeping supporting her customers.
Group https://www.facebook.com/groups/304630643066932/

Thanks &BRGRDS
RAMEZ

Had to have the motor replaced just over 50, 000 miles due to it burning oil. Got it back and it leaked antifreeze and made a loud knocking noise when it started. Took in to have it fixed. They fixed antifreeze leak but told me the knocking noise was from damage done to the flex pipe that connects the exhaust to the motor and was not covered under warranty, but I could call consumer affairs and see what they said. Called Kia Consumer Affairs 4 times and was told I would get a call back with in 24 hours and still have never got a call back. Since then my car has started missing really bad and has no power. Not impressed with Kia at all, considering my car runs worse now then it did before the warranty work.

Dear all,

first, i must thanks for a very good and fiable car that with little issues solved fast and with profesionalism by MIT motors Romania on quarantee period satify me till now and is very possible that next car to be also a kia.

I understand that is a 8 years old car can start to have a behavoir of an old, people but, my wife symbol 10 years old, my father megane 16 years old don t have this problems and the material is cheaper on this cars.

Even the quarantee period is finish and I should repair on my costs now till i will spare this a lot of money I will drive this car and make without any scope a negative advertising, people will see a nice car but with board at least ugly
-tell me now, in our parking area when people will ask me: Bogdan, what happend with your interior car face?I can t say that is old and start to have this kind of problem right?
-I want to repair but are not cheap at all: a friend can do it but without any quarantee with almost 200 Euro-and of course he can damage other devices/plastic too
I have written to Romanian selling manager today and Slovakia factory on 15.10. but till now I wasn t receive any sign.

It is ok what happened?What can I do? It is a normal problem on this models. I will attach the cars documents and also relevant pictures

I'm really disappointed with my purchase of Kia Sportage GT 2017. Faced never ending faulty issue, here and there. After a year, more coming parts broken and malfunction.

The first month of owning this KIA, I spotted few issues with this car :
1. Passenger seat belt reminder faulty
2. Left fender making noise when driving
3. Air conditioner thermistor faulty
4. The multimedia systems faulty

So far, only item #3 and #4 are fixed. The rest, SC asked me to leave my car for 2-3 days for them to inspect and fix, which is inconvenience for me, (closing one side of my eyes and trying to survive with it).

A few months after that, my "window regulator" broken. Sigh..

The recent case, my driver's side door button is malfunctioned (2 OCT 2018).

Went to SC to lodge a report & yes every report can't be solved immediately, I need to wait for SC to order the spare part, and I've been asked to PAY the COST of the painting. Well, this seems unfair for me, I paid a full price for a working car, but end up I need to fork out extra money for this low-quality product. And the same day I went there actually is to fix my broken "window regulator", which I have lodged the report last 2 months.

Beside the door lock button, my boot opener is also BROKEN. A low-quality of rubber I would say. As usual, the SC I went having ZERO stock of this part. They didn't even tell me is it covered by warranty or no. They just don't want to entertain and asked me to look for other SC if I want it to be fixed faster.

And today (17 OCT 2018), another surprise ! My passenger's side door button is now BROKEN. Seriously ? BOTH OF MY DOOR CANNOT BE UNLOCKED/LOCKED USING BUTTON. NO MORE SO-CALLED KEYLESS ENTRY ! And again, I need to go SC and lodge a report, and make another order request and PAY for the painting ? Now I wonder the life-span of every each of the KIA parts ?

As claimed on the website "The new Sportage, a car that lets you live life to the full."
FULL OF BROKEN PARTS YOU MEANT ?

I have more other pending parts to be fix, I'm tired of this, can KIA just take back this car and return my money ? Deeply in my heart, this is biggest MISTAKE I ever made of choosing KIA. I never encounter this kind of issue with other brand, NOT THIS MUCH.

CAN KIA CHECK MY CAR, IS IT REJECTED CAR ?
WHY SO MANY FAULTY ISSUE ?
WHO SHOULD BE RESPONSIBLE FOR THIS ?
I'M PAYING A RRP PRICE, I SHOULD GET WHAT THE WEBSITE/SHOWROOM/SALESMAN CLAIMED ON HOW GOOD IS THIS CAR !

On 10-11-18. While driving north on interstate 75 in Ocala Florida my 2013 Kia Forte hatchback began losing power. I was lucky enough to make it to the right shoulder and exit the vehicle safely. After being towed to the nearest Kia dealership in Ocala, it was brought to May attention after inspecting the vehicle that the engine had seized up! Never neglected maintenance all records on hand to prove it and now I'm getting quotes for a new engine for over 6k. My very first vehicle all payments on time and I still owe 9k. I am requesting that the Kia Corp pay for my new engine due to no fault of my own. This was a faulty engine that could have costed me my life. I know that the only engines that were addressed due to this same type of issue were replaced were the optimal and sorrentos, but clearly this Forte engine should have been included. The issue at hand my not exist in the same numbers as with the other vehicles but it exists. Will young adults as myself have to lose limbs or life to have this issue addressed with ALL vehicles! There is a morale obligation to do right by consumers who my or may not be aware of this issue. I've done right by holding to my obligation now KIA please help me.

i had kia soul 2012 .when it get 60000 mile the valve spring broke cost me 1400 dollars to fix it .i found out valve spring of cylinder 3 was broken .i talked with the manager MICHEAL AT KIA. ELK GROVE .CA on the phone he said **i dont need stories and keep quiet**i need complain report about michael how he trait me bad on the phone and my refund i spent on low miles car because it had a defect spring from kia

I was told when I purchased my Kia Soul that I had 100, 000 mile bumper to bumper warranty. He said the tires, battery, headlights and windshield wipers were not covered but that everything else was warranty. I did not take the time to read through the printed material that was given to me since it was 100s of pages and I should be able to trust the Kia salesman and Dealership to not LIE to me. I took my vehicle to the dealership in Clarksville, TN to have the starter checked and was told it was bad and needed to be changed. I told them that was OK since it was still under warranty; they informed me it was not under warranty since it had 87, 000 miles on it. The manager in the service department told me I should have read the paperwork given to me by the Dealership and I would have found out the warranty was only 60, 000 miles! My answer to him was that if I needed to read the paperwork then I was dealing with the wrong people! I purchased the Soul from Martin Kia in Bowling Green, KY. My next call was to them and was informed the sales staff and management was all new as of 4 months ago. I suppose someone found out they were lying to their Customers. I still have a major beef with Kia and will no longer be recommending them to my friends and relatives since everyone of your TV commercials state your vehicles are covered by the Kia 100, 000 mile warranty! I am out currently $120.00 for the diagnostic fees at Clarksville and WILL NOT pay Kia another dime to replace the starter! My vehicle has a lot of road miles due to working over 200 miles from home to work the past 3 years. The number of starts put on the starter would be on a vehicle with less than 20, 000 miles! If Kia cannot or will not step up and meet what I as your Customer was told then I am done with your product and will look elsewhere for my next vehicle. I know for sure what I was told as I asked about an extended warranty and the salesman told me I wouldn't need it since I had a 100, 000 mile coverage already!

My names Refat sharaf
Cell phone [protected]
Email [protected]@hotmail.com
Car in saudia Arabia KiA Aljabr

Job done 3 times and they couldn't fix a simple issue
My KiA shortage delivered today early morning for the next time after waiting for the part for 13 days, finally they said they fitted the new part to fix the water leakage from the wiper container
Car chase number. 082797

Plate number. 4551 xVJ

Job repeated twice but water still leaking from the wiper container

General Manager
Grand Kia
1950 W. 104th
Thornton, CO 80234
October 10, 2018

I am writing this letter due to the lack of direct response from either you as well at Kia Customer Care (800.333.4542 - - Primary contact person: Lisa / Case Number: [protected] / Vin: 5XYKTDA65FG634109).
I have left you three messages and I have talked with Kia Customer Car with no progressive response to my matter.

Context:
Three weeks ago my 2015 Kia Sorento (with slightly over 70K miles) just stalled on the highway I25; putting me an danger. 1000 miles earlier I had just changed my oil at HonToy auto motives services - - after having service done by your service department, under warrantee, to fix a seal to prevent future oil leakage last April.

After my stall three weeks ago, I had my Sorento towed back to Grande Kia service department and received a call stating, "Your engine is shot due to a lack of oil. We can get you a new engine for a little over $7400, but you have to act fast. There are only two new ones available."

Concerns:
• There are numerous articles / reports of Kia Sorento engines suddenly failing and stalling - - two easily found examples below:
"Hyundai, Kia recall 1.4 million vehicles; engine can fail" :Los Angeles Time April 17, 2017: http://www.latimes.com/business/la-fi-hy-hyundai-kia-recall-20170407-story.html
"Kia Sorento Recalled for Stalling Problems": https://www.torquenews.com/108/kia-sorento-recalled-stalling-problem-finally
• Your service team did a diagnostic and worked on my car to address this issue in April
• I have been without a vehicle for three weeks

Request:
Payment for the full amount for my Kia Sorento along with fees for vehicle usage over the last three weeks. (I am a very frustrated and disgruntled customer of Kia products and services and national Customer Relations processes and procedures.)

I am looking to resolve this matter by end of the day Monday October 15, 2018.

Frederick Davis, MA

Owner & Lead Investor, Clear Choice Tint and Clear Bra (fdavis. [protected]@gail.com / Cell: 720.473.9917)
Chief Officer, City and County of Denver (Frederick. [protected]@denvergov.org / 720.913.5732)

I bought a 2015 Soul from Ed Voyles Kia of Chamblee in May of 2015. The engine locked up on the interstate on 8/4/18, at only 68, 000 miles, well under the warranty. I was told I would get a new engine, by the end of August. It has now been almost eleven weeks, and I still have no car. In the meantime, I've been disrespected and lied to by Jeff, Jeremy, and Abraham at Ed Voyles Kia of Chamblee. And now Travis Widener with Kia corporate. I can't drive Lyft, my second job. So I've lost thousands of dollars. My checking account is currently overdrawn, and my car loan is in default. With Kia finance, of course. So I've been given the finger by all of you. I'm done. As of today, I need $1459 to get caught up. And I need a new car. You all have issues with engines. This is public knowledge. And Ed Voyles has a history of disrespecting customers. This too is publicly documented. I have you all $28, 000 for this lemon. And now you all refuse to make it right. I'm disgusted with Kia Motor Company, Ed Voyles Kia of Chamblee, and Mia Motor Finance.

My name ie dr.amr Egyptian resident in saudi arabia
Since 3 weeks before we decide to buy sportage full options to my wife and prepare all our papers to buy it via Algaber ( KIA agent in saudi) by installment one year and put in advance 20000sr and according to sales they will contact us to release the purchase order and till now nobody contact us and everyday we calling sales and their reply we are waiting the reply from main branch in dmam plz we are so annoyed and think to withdraw our advance money as your saudi agent is carless and didnt finish thier work good we complaining two times no answer plz take action.waiting your reply
Dr.Amr Kamal
[protected]@gmail.com
[protected]

Dear Sir,
My Name is Shekrallah Jaafar,
Email: shekrallah.[protected]@u-foodsal.com . Mobile no. +[protected]

I am writing this complain describing my first experience with Kia Motors Lebanon. This is my first new car. I bought my Cerato on 4th of Oct 2018, 8 days ago now the ODO is 400KM, from the first day I faced a problem with brakes, every time I press the brake the car starts shaking in abnormal way, I called service center they checked the car and informs me that they cleaned the disk and brakes but still have a small noise when pressing the brakes next day I checked them also they informed me that give it time to let the brakes take its place. I don't know why they didn't change the disk and the brakes.

This morning I found that in the engine cover there is no protection from the heat that should be inside the cover, also the same in the back trunk there is no cover from inside.
I went to show room where I bought the car, they informed me that the Kia cars comes like this and if I want to buy the cover it cost me 100$ each. what is the most important that I checked today on 12/10/2018 the cars that is in the show room and turns that it has a protection cover and when i check the manager she informed me that I should have been checked the car before I received as if I am buying the car from used car show room.
My question is this true that the Kia cars comes with out protection inside the engine cover and the back trunk, and I have to buy it as accessories. I attached the photos.
They let me feel that I am buying a used car, because I received the car from 8 days and I went to service center two times and now have this cover problem also went to show room 2 times.

Thanking you in advance.

My name is Bilel ben ahmed, i am The owner of Kia Soul under VIN number attached above.
Im based in Qatar as worker and I'm owning my car since 2016, 58, 000 km.
My concern Is the bad customer service that kia qatar are providing to loyal customer as this's my second brand new car bought from kia. But after what happened I'm thinking to not be able to have any car from your respective worldwide company.
Firstly, since July I went for maintenance as usual to change the oil and filters what happened is after I got back my car from the service I saw the rear triangle glass is broke. I spoke to the responsible and even the manager of the kia services and he said that he will come back to me after investigation what happened inside the service, up to today no one even call me.
Second, I went for vacation from sept 4 till sept 14th, my car was covered by especially covered and in the parking, as you know that qatar is hot country and it's not preferable to leave your car under the sun which I leave here for 9years so I m aware about it.
I found out that both front light has small small crack. I took it to some shop to check what is this they said that the material of the light is not good and and get crack. I communicate with the sales person who sell me the car who was very professional and immediately communicate with Javeed the responsible this kind of cases. Which he called me on the spot and advice to pass by to check and take picture and send it to Korea.
However, till now no one communicate with me and they said that Korea are on holiday and no one can do anything for the mean time but it's been almost one month.
I went to the show room and they said it's under warranty.
Please I'm seeking urgent and immediate action as I don't like to see my car in this condition and it will get more damage.

My body control module I'd going out and the dealership tefuses to replace it even though there is s recall on it. I have put in over $1, 000 in parts to try and problem. If my car sits overnight then it will not start. The battery will be completely drained. Bought a new battery and that did not help. I can not keep the lights on which I have been doing for 14 Years with no problems. My keyless remote was not working. My car will all the sudden accelerate and jerk forward then will stop. There are many other issues that are associated with this part going out. I need to know who I need to contact to get this part replaced. I will not give up until the recalled part I'd replaced and the functions of the car working like they are suppose too. We drove home at 9 at night after I had major surgery with just the flashers on because the lights did not work. It was over 20 miles and very dangerous. The brake lights also were out. Please advise who can help me.

We bought out car Jul 20th 2018. 27000 miles... Ride it for 32 days it just stopped one day has it towed to Kia...they changed the oil n said there was no dipstick...holes in the oil filter nd the car never had oil in it. Engine began to knock.. They sent us home... We didn't make it 2 blocks car stalled again... Towed it back to Kia... Car has been with Kia 3 weeks since Sept 15th...it will not be ready until the 19th...no loaner car is available. They want us to rent a car and be reimbursed when the car is fixed... We can't afford it.my husband is about to lose his job because he has no way to get to work. ... This is the worst experience ever.. We will never buy a Kia again not will we recommend it to anyone... This experience is unreal.