KIA Motors
Reviews and Complaints

Dear all,

first, i must thanks for a very good and fiable car that with little issues solved fast and with profesionalism by MIT motors Romania on quarantee period satify me till now and is very possible that next car to be also a kia.

I understand that is a 8 years old car can start to have a behavoir of an old, people but, my wife symbol 10 years old, my father megane 16 years old don t have this problems and the material is cheaper on this cars.

Even the quarantee period is finish and I should repair on my costs now till i will spare this a lot of money I will drive this car and make without any scope a negative advertising, people will see a nice car but with board at least ugly
-tell me now, in our parking area when people will ask me: Bogdan, what happend with your interior car face?I can t say that is old and start to have this kind of problem right?
-I want to repair but are not cheap at all: a friend can do it but without any quarantee with almost 200 Euro-and of course he can damage other devices/plastic too
I have written to Romanian selling manager today and Slovakia factory on 15.10. but till now I wasn t receive any sign.

It is ok what happened?What can I do? It is a normal problem on this models. I will attach the cars documents and also relevant pictures

I'm really disappointed with my purchase of Kia Sportage GT 2017. Faced never ending faulty issue, here and there. After a year, more coming parts broken and malfunction.

The first month of owning this KIA, I spotted few issues with this car :
1. Passenger seat belt reminder faulty
2. Left fender making noise when driving
3. Air conditioner thermistor faulty
4. The multimedia systems faulty

So far, only item #3 and #4 are fixed. The rest, SC asked me to leave my car for 2-3 days for them to inspect and fix, which is inconvenience for me, (closing one side of my eyes and trying to survive with it).

A few months after that, my "window regulator" broken. Sigh..

The recent case, my driver's side door button is malfunctioned (2 OCT 2018).

Went to SC to lodge a report & yes every report can't be solved immediately, I need to wait for SC to order the spare part, and I've been asked to PAY the COST of the painting. Well, this seems unfair for me, I paid a full price for a working car, but end up I need to fork out extra money for this low-quality product. And the same day I went there actually is to fix my broken "window regulator", which I have lodged the report last 2 months.

Beside the door lock button, my boot opener is also BROKEN. A low-quality of rubber I would say. As usual, the SC I went having ZERO stock of this part. They didn't even tell me is it covered by warranty or no. They just don't want to entertain and asked me to look for other SC if I want it to be fixed faster.

And today (17 OCT 2018), another surprise ! My passenger's side door button is now BROKEN. Seriously ? BOTH OF MY DOOR CANNOT BE UNLOCKED/LOCKED USING BUTTON. NO MORE SO-CALLED KEYLESS ENTRY ! And again, I need to go SC and lodge a report, and make another order request and PAY for the painting ? Now I wonder the life-span of every each of the KIA parts ?

As claimed on the website "The new Sportage, a car that lets you live life to the full."
FULL OF BROKEN PARTS YOU MEANT ?

I have more other pending parts to be fix, I'm tired of this, can KIA just take back this car and return my money ? Deeply in my heart, this is biggest MISTAKE I ever made of choosing KIA. I never encounter this kind of issue with other brand, NOT THIS MUCH.

CAN KIA CHECK MY CAR, IS IT REJECTED CAR ?
WHY SO MANY FAULTY ISSUE ?
WHO SHOULD BE RESPONSIBLE FOR THIS ?
I'M PAYING A RRP PRICE, I SHOULD GET WHAT THE WEBSITE/SHOWROOM/SALESMAN CLAIMED ON HOW GOOD IS THIS CAR !

On 10-11-18. While driving north on interstate 75 in Ocala Florida my 2013 Kia Forte hatchback began losing power. I was lucky enough to make it to the right shoulder and exit the vehicle safely. After being towed to the nearest Kia dealership in Ocala, it was brought to May attention after inspecting the vehicle that the engine had seized up! Never neglected maintenance all records on hand to prove it and now I'm getting quotes for a new engine for over 6k. My very first vehicle all payments on time and I still owe 9k. I am requesting that the Kia Corp pay for my new engine due to no fault of my own. This was a faulty engine that could have costed me my life. I know that the only engines that were addressed due to this same type of issue were replaced were the optimal and sorrentos, but clearly this Forte engine should have been included. The issue at hand my not exist in the same numbers as with the other vehicles but it exists. Will young adults as myself have to lose limbs or life to have this issue addressed with ALL vehicles! There is a morale obligation to do right by consumers who my or may not be aware of this issue. I've done right by holding to my obligation now KIA please help me.

i had kia soul 2012 .when it get 60000 mile the valve spring broke cost me 1400 dollars to fix it .i found out valve spring of cylinder 3 was broken .i talked with the manager MICHEAL AT KIA. ELK GROVE .CA on the phone he said **i dont need stories and keep quiet**i need complain report about michael how he trait me bad on the phone and my refund i spent on low miles car because it had a defect spring from kia

I was told when I purchased my Kia Soul that I had 100, 000 mile bumper to bumper warranty. He said the tires, battery, headlights and windshield wipers were not covered but that everything else was warranty. I did not take the time to read through the printed material that was given to me since it was 100s of pages and I should be able to trust the Kia salesman and Dealership to not LIE to me. I took my vehicle to the dealership in Clarksville, TN to have the starter checked and was told it was bad and needed to be changed. I told them that was OK since it was still under warranty; they informed me it was not under warranty since it had 87, 000 miles on it. The manager in the service department told me I should have read the paperwork given to me by the Dealership and I would have found out the warranty was only 60, 000 miles! My answer to him was that if I needed to read the paperwork then I was dealing with the wrong people! I purchased the Soul from Martin Kia in Bowling Green, KY. My next call was to them and was informed the sales staff and management was all new as of 4 months ago. I suppose someone found out they were lying to their Customers. I still have a major beef with Kia and will no longer be recommending them to my friends and relatives since everyone of your TV commercials state your vehicles are covered by the Kia 100, 000 mile warranty! I am out currently $120.00 for the diagnostic fees at Clarksville and WILL NOT pay Kia another dime to replace the starter! My vehicle has a lot of road miles due to working over 200 miles from home to work the past 3 years. The number of starts put on the starter would be on a vehicle with less than 20, 000 miles! If Kia cannot or will not step up and meet what I as your Customer was told then I am done with your product and will look elsewhere for my next vehicle. I know for sure what I was told as I asked about an extended warranty and the salesman told me I wouldn't need it since I had a 100, 000 mile coverage already!

My names Refat sharaf
Cell phone [protected]
Email [protected]@hotmail.com
Car in saudia Arabia KiA Aljabr

Job done 3 times and they couldn't fix a simple issue
My KiA shortage delivered today early morning for the next time after waiting for the part for 13 days, finally they said they fitted the new part to fix the water leakage from the wiper container
Car chase number. 082797

Plate number. 4551 xVJ

Job repeated twice but water still leaking from the wiper container

General Manager
Grand Kia
1950 W. 104th
Thornton, CO 80234
October 10, 2018

I am writing this letter due to the lack of direct response from either you as well at Kia Customer Care (800.333.4542 - - Primary contact person: Lisa / Case Number: [protected] / Vin: 5XYKTDA65FG634109).
I have left you three messages and I have talked with Kia Customer Car with no progressive response to my matter.

Context:
Three weeks ago my 2015 Kia Sorento (with slightly over 70K miles) just stalled on the highway I25; putting me an danger. 1000 miles earlier I had just changed my oil at HonToy auto motives services - - after having service done by your service department, under warrantee, to fix a seal to prevent future oil leakage last April.

After my stall three weeks ago, I had my Sorento towed back to Grande Kia service department and received a call stating, "Your engine is shot due to a lack of oil. We can get you a new engine for a little over $7400, but you have to act fast. There are only two new ones available."

Concerns:
• There are numerous articles / reports of Kia Sorento engines suddenly failing and stalling - - two easily found examples below:
"Hyundai, Kia recall 1.4 million vehicles; engine can fail" :Los Angeles Time April 17, 2017: http://www.latimes.com/business/la-fi-hy-hyundai-kia-recall-20170407-story.html
"Kia Sorento Recalled for Stalling Problems": https://www.torquenews.com/108/kia-sorento-recalled-stalling-problem-finally
• Your service team did a diagnostic and worked on my car to address this issue in April
• I have been without a vehicle for three weeks

Request:
Payment for the full amount for my Kia Sorento along with fees for vehicle usage over the last three weeks. (I am a very frustrated and disgruntled customer of Kia products and services and national Customer Relations processes and procedures.)

I am looking to resolve this matter by end of the day Monday October 15, 2018.

Frederick Davis, MA

Owner & Lead Investor, Clear Choice Tint and Clear Bra (fdavis. [protected]@gail.com / Cell: 720.473.9917)
Chief Officer, City and County of Denver (Frederick. [protected]@denvergov.org / 720.913.5732)

I bought a 2015 Soul from Ed Voyles Kia of Chamblee in May of 2015. The engine locked up on the interstate on 8/4/18, at only 68, 000 miles, well under the warranty. I was told I would get a new engine, by the end of August. It has now been almost eleven weeks, and I still have no car. In the meantime, I've been disrespected and lied to by Jeff, Jeremy, and Abraham at Ed Voyles Kia of Chamblee. And now Travis Widener with Kia corporate. I can't drive Lyft, my second job. So I've lost thousands of dollars. My checking account is currently overdrawn, and my car loan is in default. With Kia finance, of course. So I've been given the finger by all of you. I'm done. As of today, I need $1459 to get caught up. And I need a new car. You all have issues with engines. This is public knowledge. And Ed Voyles has a history of disrespecting customers. This too is publicly documented. I have you all $28, 000 for this lemon. And now you all refuse to make it right. I'm disgusted with Kia Motor Company, Ed Voyles Kia of Chamblee, and Mia Motor Finance.

My name ie dr.amr Egyptian resident in saudi arabia
Since 3 weeks before we decide to buy sportage full options to my wife and prepare all our papers to buy it via Algaber ( KIA agent in saudi) by installment one year and put in advance 20000sr and according to sales they will contact us to release the purchase order and till now nobody contact us and everyday we calling sales and their reply we are waiting the reply from main branch in dmam plz we are so annoyed and think to withdraw our advance money as your saudi agent is carless and didnt finish thier work good we complaining two times no answer plz take action.waiting your reply
Dr.Amr Kamal
[protected]@gmail.com
[protected]

Dear Sir,
My Name is Shekrallah Jaafar,
Email: shekrallah.[protected]@u-foodsal.com . Mobile no. +[protected]

I am writing this complain describing my first experience with Kia Motors Lebanon. This is my first new car. I bought my Cerato on 4th of Oct 2018, 8 days ago now the ODO is 400KM, from the first day I faced a problem with brakes, every time I press the brake the car starts shaking in abnormal way, I called service center they checked the car and informs me that they cleaned the disk and brakes but still have a small noise when pressing the brakes next day I checked them also they informed me that give it time to let the brakes take its place. I don't know why they didn't change the disk and the brakes.

This morning I found that in the engine cover there is no protection from the heat that should be inside the cover, also the same in the back trunk there is no cover from inside.
I went to show room where I bought the car, they informed me that the Kia cars comes like this and if I want to buy the cover it cost me 100$ each. what is the most important that I checked today on 12/10/2018 the cars that is in the show room and turns that it has a protection cover and when i check the manager she informed me that I should have been checked the car before I received as if I am buying the car from used car show room.
My question is this true that the Kia cars comes with out protection inside the engine cover and the back trunk, and I have to buy it as accessories. I attached the photos.
They let me feel that I am buying a used car, because I received the car from 8 days and I went to service center two times and now have this cover problem also went to show room 2 times.

Thanking you in advance.

My name is Bilel ben ahmed, i am The owner of Kia Soul under VIN number attached above.
Im based in Qatar as worker and I'm owning my car since 2016, 58, 000 km.
My concern Is the bad customer service that kia qatar are providing to loyal customer as this's my second brand new car bought from kia. But after what happened I'm thinking to not be able to have any car from your respective worldwide company.
Firstly, since July I went for maintenance as usual to change the oil and filters what happened is after I got back my car from the service I saw the rear triangle glass is broke. I spoke to the responsible and even the manager of the kia services and he said that he will come back to me after investigation what happened inside the service, up to today no one even call me.
Second, I went for vacation from sept 4 till sept 14th, my car was covered by especially covered and in the parking, as you know that qatar is hot country and it's not preferable to leave your car under the sun which I leave here for 9years so I m aware about it.
I found out that both front light has small small crack. I took it to some shop to check what is this they said that the material of the light is not good and and get crack. I communicate with the sales person who sell me the car who was very professional and immediately communicate with Javeed the responsible this kind of cases. Which he called me on the spot and advice to pass by to check and take picture and send it to Korea.
However, till now no one communicate with me and they said that Korea are on holiday and no one can do anything for the mean time but it's been almost one month.
I went to the show room and they said it's under warranty.
Please I'm seeking urgent and immediate action as I don't like to see my car in this condition and it will get more damage.

My body control module I'd going out and the dealership tefuses to replace it even though there is s recall on it. I have put in over $1, 000 in parts to try and problem. If my car sits overnight then it will not start. The battery will be completely drained. Bought a new battery and that did not help. I can not keep the lights on which I have been doing for 14 Years with no problems. My keyless remote was not working. My car will all the sudden accelerate and jerk forward then will stop. There are many other issues that are associated with this part going out. I need to know who I need to contact to get this part replaced. I will not give up until the recalled part I'd replaced and the functions of the car working like they are suppose too. We drove home at 9 at night after I had major surgery with just the flashers on because the lights did not work. It was over 20 miles and very dangerous. The brake lights also were out. Please advise who can help me.

We bought out car Jul 20th 2018. 27000 miles... Ride it for 32 days it just stopped one day has it towed to Kia...they changed the oil n said there was no dipstick...holes in the oil filter nd the car never had oil in it. Engine began to knock.. They sent us home... We didn't make it 2 blocks car stalled again... Towed it back to Kia... Car has been with Kia 3 weeks since Sept 15th...it will not be ready until the 19th...no loaner car is available. They want us to rent a car and be reimbursed when the car is fixed... We can't afford it.my husband is about to lose his job because he has no way to get to work. ... This is the worst experience ever.. We will never buy a Kia again not will we recommend it to anyone... This experience is unreal.

My 2012 kia forte koup had the engine die at 68k miles. We had the vehicle towed to a trusted mechanic who confirmed the engine had went and we would need to bring it to kia for warranty to cover it. We then had the vehicle towed to generation kia in bohemia. The service manager Anthony contacted me and told me it was a battery and they had an excellent deal for $185 to replace it. Knowing it was not the battery i had my husband get involved who is a mechanic. He asked Anthony to personally go look at our car as the sound it was making and the metalic look to the oil confirmed it was an engine problem. Minutes later he called back apologizing and telling us we were covered for a new engine but it could take up to a month to arrive, after my husband asked for a courtesy vehicle they informed him they had 15 of the engines in their warehouse and our car would be ready in a week. The following week my husband called for an update on Wednesday, Anthony informed him we would need to provide receipts of our oil changes to confirm coverage under warranty. We supplied them within 10 mins of the phone call and confirmed they were received. Going forward Anthony was only communicating to my husband via text which is totally unprofessional in my opinion. After asking again for a courtesy vehicle we were told there were none but we would have the vehicle by Tuesday the latest. Its now monday and my husband called but could not get Anthony on the phone, Anthony then texted saying they were still waiting for approval from kia, meaning they have not even touched our car and after we were told the car was covered and would be done two seperate times. This is absolutely discusting to me. I know they were trying to squeeze as much money out of me as they could before telling me it was the engine and covered under warranty. the degree of unprofessionalism is outstanding not giving us follow up calls, telling us we are covered and will have the vehicle in days when they had no intention of following through, not giving us a courtesy vehicle. We are not asking for a lot, just to be treated with respect and given what we deserve. Kia promises a lot but if they cant back it up then whats the point? I will never buy another kia thanks to the complete disrespect i have received from generation kia. They have lost a customer for life and if this is not rectified i will be contacting the better business bureau along with seven on your side and consumer affairs.

I am from South Africa and have a 2013 Kia Sorento AWD 2, 2 diesel.

I drive it carefully - over the past 5 years and 6 months I have done 72000km - less than 1000km per month. The vehicle has mainly been on tar roads.

On 17 September I was turning a corner and accelerated at the same time. I heard a load bang from the rear of the vehicle. I immediately phoned my dealer, Northcliff Kia. They asked to bring in the vehicle immediately, which I then did.

As I rounded corners there was a knocking noise from what I assume to be the rear differential.

I requested Northcliff Kia to open the diff to see what has snapped and then to do a annual service afterwards.

On the 20 September I was told that they have not yet looked at the diff but the service was complete. I was stunned - it is exactly what I did not want!

I phoned Kia South Africa's head office on 20th of September, who asked me to take the vehicle to Kia Edenvale where I spoke to Kenneth.

When I phoned on the 24th Kenneth said that they have not yet had time to look at the diff.

On the 25th I received the same negative report.

When I phoned on the 26th I was told that they sent the vehicle to a specialist Gearbox company.

On 1 October I was told that the company that they have sent the vehicle to is called Mayfair.

It is today the 8th October and I have been without a vehicle for 3 weeks to the day. Neither Kia Edenvale nor Mayfair can give me any news on what has broken and what it will cost to fix it.

What has happened to the customer service within Kia?

Kindly see if you can get me an answer as soon as possible.

Regards

Charl J Vorster
[protected]

We purchased a used KIA Sportage - which still has 3 years of KIA warranty remaining.

In all but one respect the car is fantastic and we would in all likelihood by another when this one should be changed, however we have an issue with discolouration of the diamond cut alloy wheels, which have a yellow - sulphur colour - discolouration which has appeared on all wheels.

We understand from various online forums that this is a widespread issue, however Kia Motors in UK have stated that it is not covered under the warranty. They also stated that this was due to mechanical damages to the wheels, but there is none, and in any case the shape of the wheels make it impossible for this to happen in this area.

I want Kia to step up to theire responsibility and refurbish or replace the wheels with those of equivalent high specification.

I have stated to KIA Motors in UK that I am willing to have the wheels inspected by an independent, impartial expert, and be bound by his report/decision. Kia have not acknowledged.

If it cannot be resolved, then I am disappointed to say that I will never buy another Kia again, despite how much we enjoy the car.

On the 27/09/2018 my car was booked for major service in Brits at KIA. It was serviced and I received the car on the same day. I travelled to work on Friday with the car. And on Saturday, I went to the funeral and on my home from the funeral around 11:30, I got stacked with the car. The car was overheating. I stopped the car on the side of the road and check what was wrong. I opened the bonnet and the car was smocking. I waited for some minutes and closed the bonnet. I tried to start the car again and the couldn't start. I immediately called Kia to report the incident and I talked to one of their consultants. He asked the model of the car and if the car is still under warrant or not then I told him that the car is 2013 model and it's not on the warrant and he told me that the service department had already knocked off so I should bring the car to KIA on Monday morning. I towed the car to my place.

Then on Monday morning i called Kia to request for assistance of towering the car to KIA. I spoke to the service manager the one who said he is the one who was servicing the car. He told me that he can't assist me with towering the car, instead he gave me the numbers of people that I must call to come and tow the my car at my expense because the car it's not on warrant. He told me that I need to bring the car to KIA so that he can check what was wrong on the car. I towed the car to Brits KIA. When I arrive there they took the car keys and told me that they will give me a call to tell me what was wrong with the car.

At around 13:00, the consultant at KIA called me to inform me that they have found a problem on my car. Because I was still around Brits, I went there. When I got there, they called the service manager to explain to me what was wrong with my car. He came and he called us me and my husband to go outside. When we get outside, he opened the bonnet and showed us a pipe and told us that the water pipe had burst so the car won't start because it does not have a pressure. And the smoke that I saw was not a smoke, it was a steam. So if I allow him, I must sign a consent form that cost R1550 to allow him to do engine overall so that he can fix the car and that might cost me R30 000 to R45 000 to do engine overall. My husband asked him that why would the car stuck whilst it was from service on Thursday? Why the problem was not detected when they were doing the diagnose? what is it that was done that could have caused that problem? He responded by saying a pipe can burst any time. And if we want our car to be service we must sign that consent form to allow him to open the engine, and if we don't want to, its fine he will not force us to do that.

We told him that we will have to take this matter up. How is possible that I bring the car for major service then after a day a car stuck? I drove the car less that 2 days from the service, then the car is stucked? There must have been something wrong that they did when they were doing the service that caused the water pipe to burst.

Then he said if that's we'll do, it's not a problem. We are free to do so. Then he gave me my car keys then I called people to come tow the car back home because I don't have that amount of money to repair the car.

after a driver hit us on the drivers side dented the drivers front wheel couldnt drive the vechicle hit really hard and messed up the whole driver side panel from the front to the rear the air bags did not deploy i got head injury, whiplash, back and neck injurys bruise ribs and left shoulder my wife got her shoulders and hands, back and neck are unaligned and the doctor said the reason she is getting headaches is because of that we got all of that because the lady ranned a red light and the air bags did not deploy. Tommowwo ill post the air bags did not deploy.