KIA Motors
Reviews and Complaints

We sold our KIA Telluride which we purchased from Raymond KIA in IL. We had purchased the extended warranties and are due $3001.68 in refunds. We have spent 5 months trying to collect this money. We have been on the phone numerous times with KIA and the dealership. We have been told numerous times that the checks were in the mail and that it would take 7 to 10 business days. We moved and had given them our new address numerous times. They continually have told us it either goes to our old address or the new address and that they will submit the funds once it is returned to them? Funny, we have our mail forwarded so there's no reason for this to be sent back to them.

On a personal note, I have never in my lifetime (all 64 years!) have dealt with such ineptness and the customer service reps that have continually and blatantly lied to us. We have spoken with supervisors, etc. This whole process has made us ill, but we are not giving up no what is due to us. It amazes me how KIA had no problem selling and collecting these extra monies but will now not refund us what is rightly due to us. We need help in collecting this money and have turned to the Better Business Bureau in hopes of finding a little headway before we further pursue legal action.

I have a 2021 Kia Stinger GT1 model. I've up dated the information for the GPS. The problem is I can't enter a Canadian address in my car.

There was a window in my 18 Stinger and my 16 Optima that would come up that I could type in the address without any trouble. That window doesn't exist in my car. I've have had my salesman and my service department check it and they haven't been able to help.

The voice recognition doesn't work for Canada either. It's the worst GPS system I've ever had.

Any you tube video on the Kia GPS shows the window that is no longer available.

How do I pull up the GPS for Canada. I live 60 miles south of Montreal in up state New York.

Thanks,

John

My car was broken into twice and stolen. Now I to lock my car up with a club. It’s unacceptable that all Kia owners have to worry about our vehicles being stolen because of a device it was t designed with. I work very hard to keep my car now I have to make sure each time my car is secured before I leave my vehicle. It’s a hassle. What if I’m in a rush? Meaning the ignition is gone! We don’t have a key to start the car… it’s not fair to us owners when Kia is at fault. Yet they are still coming out with newer vehicles

We didn't know there was NOT ONLY a defect with Kia Forte's in the modulators that effects the alarm system to fail and to allow the ignition to be busted & start with anything. Until it was stolen on 09.19.2022. I googled this. After the cops had told me over the phone while making a report. When we purchased the 2021 kia the dealership "Weston Kia" said that it was cheaper on insurance- this was a lie! That it was hard to steal & that only the key can start it. Obviously that was a lie. The alarm did NOT GO OFF. busted out the window and busted the ignition to start it. The car was NO MORE than 50 feet away from our bedroom window. We were awake @ 2 am on 09/19-222 in our bedroom we had just gotten home an 1 hour & 15 minutes before the theft. I will NOT own another Kia. 2 years ago had 2017 Optima which the engine had blown up on freewayat 65mph & it went to 40mph on a dime. Both the Forte & Optima was serviced on a regular basis at the Weston Kia where I bought & traded for the Forte. Again no recall notice on the Optima. This theft has put me behind & a hassle so much even though I've got extremely good insurance on the car.

I see a BIG LAW SUIT OVER THIS! Tik Tok has a Teen Challenge to steal Kia's. NO recall notice was sent. Tik Tok is going to be in trouble after I deal with Kia! I need a good lawyer! Anyone know of one?

Thx

At 12:40 on 29/09/2022,received phone call from someone purporting to be from Heartland motors Castle Hill.My information had been compromised in the Optus debacle and I was suspicious as the call showed up as Parramatta. he stated that he had made a mistake in August when I paid my deposit for my new car and that he wrote down $1000 instead of $500I told himI was suspicious of the call and wasn’t giving him anything until I confirmed who he was.He said he was from Heartland Castle Hill and he wanted the $500 because of his mistake. I told him I signed a legal contract with the business manager Eva Rastigari.She checked the contract,phoned someone to confirm everything in the contract,I handed over a bank cheque for the outstanding amount and took possession of the car.Then out of the blue I received this call,we I refused to pay until I checked out that he was legitimate he lost it and because very aggressive and abusive toward me.He said to me “karma is a [censored]”,and I asked him what he meant by that and if he was threatening me,he just laughed and said I’ll find out.I politely told him to go f..k himself and hung up. I put my phone on loud speaker so my workmate could witness this rubbish,we both thought it was a scam because of my Optus problem.So I called Kia and spoke to Terry Sun the manager who confirmed that this Emanuel Youlesanvensan was indeed the finance manager,I told him about the call,he apologised then proceeded to back him and informed me if I didn’t pay he would contact the debt collection agency.I asked to speak to speak to his boss and said he would give him my details and he would call.At 4:09 that day from the dealership principal told him of the call and he also apologised.I explained to him that as far as I was concerned I didn’t owe anything and I had no access to my bank details as they were on my wife’s laptop as she deals with all that stuff. I told him that I shouldn’t be liable for someone else’s mistake,especially 4 week after signing the contract

Dear Sir/Madam,

Below are two emails/letters I have sent to Kia establishments in Ireland.

Email No.2 below... is to a Kia Garage in Liffey Valley, Dublin, Ireland. You can read that I was asking to get my Kia car serviced there (a second service). However, I have got no responses to my requests. This is in spite of the fact that this garage regularly sends me emails offering services in their garage.

I am complaining that this garage won't answer me and does not seem to want to service my Kia car. I thought it was policy to allow a Kia owner get his car serviced in any Kia garage ...anywhere>? Is this not true?

Email No. 2 is to 'Kia Ireland' - the Headquarters of Kia in Ireland.

I asked them in this email for help in getting my Kia serviced for its second service in Kia Liffey Valley, Dublin, Ireland.

I did not get an acknowledgement of this email. Neither did I get any reply? I don't understand this? Why will 'Kia Ireland' not reply to my questions and my request to get my Kia car serviced? It does not seem right that the main Kia Office in Ireland will NOT answer my email>?

Am I correct...a customer may get his Kia serviced in ANY Kia garage, subject to normal restrictions of giving the garage reasonable notice and time to get the car serviced ?

This is my second attempt to get my Kia car serviced (first service) in Kia Liffey Valley, Ireland. The last time, after many attempts, I eventually got a reply that they would service my car - BUT it would take over FIVE weeks to get the service appointment. I could not wait five weeks at the time, as the car was nearing its mileage limit for a first service.

So, now I cannot get my car serviced in this garage. neither can I get a reply from them why this is the case? When I contact Kia Ireland, the main Kia Office, again I get NO reply and NO help.

Can you explain this to me please? More importantly, can you help me get my Kia serviced in this Kia Garage (Liffey Valley, Dublin)? This is the garage that is closest to me and most convenient for me.

I would be grateful if you could reply and help me please.

Terry (Terence) Malone

Email: [protected]@yahoo.com

Mobile: [protected] (+353 [protected])

Address: 1 Cooksland, Dunshaughlin, Co. Meath, Ireland. A85E279

...

1.

Terry Malone

To:

Kia Motors (Ireland) - Admin

Cc:

Terence Malone

Sat, 24 Sept at 13:08

Dear Sir/Madam,

I have responded a number of times to advertisements from Kia Liffey Valley to get my Kia Niro serviced there. I used to get my previous Kia serviced there in Liffey Valley. I did respond to one of their online emails offering a service but the request wasn't responded to?

Below is copy of an email I sent last week to the Service personnel in Kia Liffey Valley. Again, I got no response.

I didn't purchase my present Kia in Liffey Valley as I got a better deal elsewhere. However, every other Kia garage I tried last time around, were prepared to do a service. Liffey valley, then, could only give, very reluctantly, a date 5/6 weeks from that time and that was too long to wait because of the mileage on my car at the time.

Now they won't respond?

Is it not normal for a customer to have his/her Kia serviced in any Kia garage? - And not necessarily the garage where one bought the car? Last time around, as I mentioned above, I could have got my car serviced, with one week, in 4/5 Kia Dublin garages.

What's wrong or different about Kia in Liffey Valley?

Do you know if there is a reason for their reluctance to service my Kia? I had no problem with them previously, although, on one occasion, they did replace a 'recalled' part and left my car in an unsafe condition afterwards (a tracking bolt was left loose). However, this issue was sorted and they replaced, free of charge, worn tyres caused as a result of their error. So, the issue was sorted on both sides. But could this be a reason why they won't now service my car now?

Maybe you can throw some light on this Kia dealer refusing or being very reluctant to service a Kia car>?

Thanks for your help.

Terry Malone

Dunshaughlin

Co. Meath

2.

----- Forwarded message -----

From: Terry Malone

To: Kia Liffey Valley Kia David / Jennifer/Conor

Cc: Terence Malone

Sent: Saturday, 17 September 2022 at 17:46:02 GMT+1

Subject: FAO Jennifer/David

Hi

I have responded a couple of times not to an email invite from Kia Liffey Valley to get my car serviced there.

On one occasion I asked for a date in September.

I got no replies ?

Is there some issue with getting my Kia serviced there?

Thanks

Terry Malone

Sent from my iPhone

I leased my Kia Soul in Colorado, then I moved to Arizona. Arizona will NOT let me register the car without a Power of Attorney from Hyundai, since Hyundai is on the lease paperwork.

I have called several times and sent e-mails, only to be told it's in the mail, yet it never shows up.

I need this in order to drive my car, my registration has expired!

Sue Dickerson - [protected]

New car basically 9k miles rotors are warped.. shakes steering wheels when braking terribly! adult driven... called dealer Suntrup service writer there very blunt and acted as if hes never heard of such a thing... That is crap everywhere there are complaints found about this issue!

The brake rotors were either bad castings or too small for the job...but seems to me a very wide spead problem to k5 and stinger

I have a 2014 Kia Sorrento LX and the paint is peeling on top of the front windshield in 8 spots and also a large chunk on the passenger side of the front windshield. Took to a body shop to repair and estimate is over $1000.

Body shop claims it is poor quality paint job from the factory and should be repaired under warranty. Car was purchased new from Mississauga Kia in July 2014 with only 138K.

I sent a car to kia Alberton dealership, to assist me with a problem in my car, it was cutting off, when you stop or slow down before the hump, they diagnose and they replace the unit paid R4205, after a day of fixing the problem accured again, i took in i was told they are SUSPECTING theres a problem in the Engine and advise me to pay 3496 so that they can open it, if there suspicion is correct i must pay R17847 to replace all those parts. My concern is on the first Diagnose why they couldnt identify them, how can i trust them if they replaced the correct part, what more damage if they open the Engine they can do. My concern is not sure the person diagnosing or the mechanic knows what must be done, im flabbergasted and outrageous disappointed and angry of the service, the service advisor is doing his job very well done. im going to send a mail to them to put back what ever they took out and im going to fetch my car, im not happy.

On Sept 6, 2022 we purchased a brand new 2023 KIA sportage plug-in with the standard charge cable. Car manual specifies charge time max 10.5 hours while using this cable and 3.5 hours for using State 2 cable. In reality it takes 25-26 hours to fully charge battery. We took car to a Van Nuys KIA service. They said that the manual is incorrect. That the reality is: we should not go over 30% of battery capacity meaning driving not for more then 20 miles on electric mode and then it would take 20 hours to charge the car. Also if we decide to purchase State 2 charger it would take us about 10 hours to full charge instead of 3.5 hours. It also means that we cannot use auto mode, because the engine is automatically turned on only when battery is completely discharged, so we have to watch 20 miles limit and manually switch to hybrid mode.

Therefore the vehicle was sold on false pretends. If all of the above is correct, the plug-in is useless and as far as I'm concerned not worth $50,000 that we paid for it.

Please advise,

Florida Gitelman

[protected]

[protected]@yahoo.com

I purchased my 2016 KIA Sorento November of 2019. On August 3rd, 2022, my car started to make clanging noises, and would not drive over 40 miles per hours without pulling, straining and clanging. I took my car to Pep boys which they ran a diagnostic and paid

for repairs which only stopped the check engine light to go off but did nothing for the car same issues Pep Boys took a further look and said it was something with the engine they reimbursed me my money for repairs. I was informed to call the Kia recall number. The first agent told me my vehicle was registered under another name, (guessing the first owner of the vehicle) he then registered my name with my VIn and told me how many recalls were due and told me I qualify for engine replacement I was given a claim number. I scheduled an appointment for recalls that needed to be fixed at KIA. The consumer at KIA told me to call the Kia service an tell them I qualify for engine repair. I was told from the KIA service center that KIA declined to fix the engine. I was informed that I would need $6330 for an engine. KIA service center said it is my fault that the recalls were not in place. This is a week of phone calls, sitting on hold for 3hrs per day to no resolve. This car has been recalled before I even purchased the vehicle. I was not informed of any recalls neither was my name in the system as a owner to be informed. I owe $19,000 on this vehicle and making payments on a vehicle I cannot drive. I am a caregiver for my disabled husband and son with Autism and have two other younger children. I am also a Doula, my vehicle is part of my livelihood. I've been without a vehicle for over a month and a Half. I need a resolve ASAP. I need a new engine, or they can pay my vehicle off to free me for a new vehicle.

I purchased my car from Vancouver Kia(Kia optima 2016 top of the line ) and due to my job I moved to Toronto, Canada. I took care of my car as religiously as possible and made sure that I go to the best rated service center in Toronto. My car stopped suddenly in the middle of the road, I went back to 427/QEW Kia and they informed me that the issue is that we had put diesel instead of petrol in the car. This is impossible to happen in Toronto, since we don't have same nozzle for diesel and petrol. Nozzle for diesel is bigger in size so the mix -up cant happen and when I pointed that out I was shut down and no explanation was given. I did a quick check and realized that there was no oil and its a mistake made by the employees who did the last service.

Since I was leaving Canada and moving to USA I didn't have enough time to pursue as I was moving with my family in next 3 days. I had to sell my car which I was planning to keep for another ten years.

I am a loyal Kia customer and would appreciate if you can help with this issue.

I have a 2014 Kia Sorento and the paint in the last few years has started to peel off and you can see where the paint has begun to bubble up. And in the last twelve months, it is coming off in sheet on the post between the front doors and the windshield. What I'm finding out is that there are a lot of 2014 Sorentos that have this problem. I have owned five Kia vehicles and purchased a new one last year and have not had this problem. And one of them was older than the 2014 Sorento. I have read that there is something wrong with the primer and the paint that was applied to the primer. This information came from a car dealer's paint shop. Also when I google "Kia paint problems" the first thing that comes up is "Kia Motors paint peeling from my 2014 Sorento". So I believe that the paint on my car should last a lot longer and should not be coming off the car. So how can this get rectified? Thanks!

Sincerely,

Jeff Campbell

Hello, I bought my used 2019 from Donnelly Kia in Kanata in this year. Robert in Sales was great and Danny in finance was awesome too. with my deal i got 3 premium oil changes. Also part of the deal was to get the scratches buffered out on the Drivers side back door and that i would get a loaner car for the time it would take to be in there. I went to pick up the car and Danny went out first and said the cleaning is not satisfactory and scratches are not repaired yet. I had already waited an hour for pick up. so he said to call in the next week and they would have the car all detailed in and out and scratches fixed. I have tried to get a hold of someone 9 times. Sales, front desk, and service. No one will call me back and also what angered me was that they told me i would get the engine warranty if i maintained my oil changes at kia...what choice did i have, blow up an engine from waiting for kia to call me back or go somewhere else? I took it somewhere else and i now lose my warranty! Is that fair. i want my car fixed and cleaned properly, i don't know who or what scent was in the car but it took alot of hanging air fresheners to get rid of that smell. i want my car fixed and its due for an oil change so id like done. Please help i thought i was going with the right choice here the sales of my car was awesome...

engine is burning a large amount of oil internally - mechanics have told me to contact the dealer as this is a known problem. Dealer states there is no recall on my car but they can quote me the price of a new engine or run a wash through current engine but there is no quarantee it will do anything.

I want to be assured that my car will continue to perform as I have to add a quart of oil every week

My 2014 Kia Sorento has terrible paint defects. The paint began chipping away in chunks in 2022. It has progressively gotten worse. There is rust forming in the effected areas now.

I reached out to the dealerships in Libertyville and Waukegan Il. They stated they would get back to me and never did. I have not gotten any answers or resolve to this worsening issue.

Affected areas: driver side, passenger side, roof and hood

1.) Found 2nd row pilot seat malfunction during the new car handover day.

2.) Paint defect found on the various areas of the vehicle.

3.) Discovered the above after 4 days use from the date of the car registered date of 15 august 2022.

4.) No update till to date for the customer.

Vehicle details,

Vehicle registration no @ jvn2829

Model @ carnival 2.2D S7 HI

Color @ astra blue

Engine No. @ D4HENH731850

Chassis No. @ PRXNC81BMN1000407

Delivery date @ 15 august 2022

Dealer @ SKK Motor SDN BHD (melaka, malaysia)

Today, 9-10-22, I was told by the service department that nothing will be done with the oil consumption problem that exists with many of the same motors. The car was to have an engine soak. We were told that the problem may have been created by us. The oil has been changed regularly. With all the problems with this motor, the car was sold as a lemon.

Good Morning

I’m reaching out to file a complaint. About the service team in your Emmaus location I’ve been paying for a vehicle that I purchased back. In 07/22/2019 a Kia Soul 2014

When purchasing the vehicle not even a month to it I took the vehicle back to device since it had a fuel pump issue to where the vehicle has been shutting off on me then months later had to replace. The catilic conveyor on the vehicle which came out of pocket because warranty didn’t cover. Then months later not even a whole ur of having the vehicle I took a trip to. Michigan where my car broke down leaving my kids and I stranded wasn’t able to come back to pa 3 weeks later and still. Not having a car for another month. With that being said finally car was done was able to get it back. Since then I’ve been having nothing but trouble with this car. I’ve gotten to. Alternator replace muffle leak. And so. On and so. But the reason for my. Complaint. I’m back. To. Not having a vehicle. On aug 1 I called service to. Let them know that. I had an exhaust leak. On my. Car and that. It needed to. Be seen they. Gave me an appointment on aug 22 remind you I’m 3 months pregnant and have small. Children that. If they. Consume. The exhaust they. Can affixiate not only that it can harm my. Baby. On aug 26th my. Car shut off completely and I purchased and new battery thinking the alternator might have shot the battery on the 26th I paid for my. Car to. Be towed to service which they were suppose to look at it that. Day. Didn’t receive a call so I called Monday. Nothing yet. They. Looked at. It on wed to. Tell me that. Yes it has an exhaust leak. And. That. The catalic convertor need to be replace again it would be 1100 to do. So. And that. I have a loose wire from the vcm module to the fuse. Box

Remind you Bruce from service very. Rude. So I ended up speaking with nick for nick to. Tell. Me that. They can’t do. Nothing about it because they. Don’t specialized in electrical so. Ok but he gave me the option to. Still drive my car with the windows down & electrical issue that what are the odds. That. Something don’t spark and can misfire and myself mother and unborn child blow up.

We are here on sept 10 we talked about trading in the car and. Still. No. Call. Back. From there ppl I need to. Be advise on what I can do. Here. Since your manager of sales don’t care about the well being of my family or my self but. I’m paying for a car that I can’t driver going on almost a month and nothing being done

Thank you.

Jennifer Mercedes