KIA Motors
Reviews and Complaints

Hello, I bought my used 2019 from Donnelly Kia in Kanata in this year. Robert in Sales was great and Danny in finance was awesome too. with my deal i got 3 premium oil changes. Also part of the deal was to get the scratches buffered out on the Drivers side back door and that i would get a loaner car for the time it would take to be in there. I went to pick up the car and Danny went out first and said the cleaning is not satisfactory and scratches are not repaired yet. I had already waited an hour for pick up. so he said to call in the next week and they would have the car all detailed in and out and scratches fixed. I have tried to get a hold of someone 9 times. Sales, front desk, and service. No one will call me back and also what angered me was that they told me i would get the engine warranty if i maintained my oil changes at kia...what choice did i have, blow up an engine from waiting for kia to call me back or go somewhere else? I took it somewhere else and i now lose my warranty! Is that fair. i want my car fixed and cleaned properly, i don't know who or what scent was in the car but it took alot of hanging air fresheners to get rid of that smell. i want my car fixed and its due for an oil change so id like done. Please help i thought i was going with the right choice here the sales of my car was awesome...

engine is burning a large amount of oil internally - mechanics have told me to contact the dealer as this is a known problem. Dealer states there is no recall on my car but they can quote me the price of a new engine or run a wash through current engine but there is no quarantee it will do anything.

I want to be assured that my car will continue to perform as I have to add a quart of oil every week

My 2014 Kia Sorento has terrible paint defects. The paint began chipping away in chunks in 2022. It has progressively gotten worse. There is rust forming in the effected areas now.

I reached out to the dealerships in Libertyville and Waukegan Il. They stated they would get back to me and never did. I have not gotten any answers or resolve to this worsening issue.

Affected areas: driver side, passenger side, roof and hood

1.) Found 2nd row pilot seat malfunction during the new car handover day.

2.) Paint defect found on the various areas of the vehicle.

3.) Discovered the above after 4 days use from the date of the car registered date of 15 august 2022.

4.) No update till to date for the customer.

Vehicle details,

Vehicle registration no @ jvn2829

Model @ carnival 2.2D S7 HI

Color @ astra blue

Engine No. @ D4HENH731850

Chassis No. @ PRXNC81BMN1000407

Delivery date @ 15 august 2022

Dealer @ SKK Motor SDN BHD (melaka, malaysia)

Today, 9-10-22, I was told by the service department that nothing will be done with the oil consumption problem that exists with many of the same motors. The car was to have an engine soak. We were told that the problem may have been created by us. The oil has been changed regularly. With all the problems with this motor, the car was sold as a lemon.

Good Morning

I’m reaching out to file a complaint. About the service team in your Emmaus location I’ve been paying for a vehicle that I purchased back. In 07/22/2019 a Kia Soul 2014

When purchasing the vehicle not even a month to it I took the vehicle back to device since it had a fuel pump issue to where the vehicle has been shutting off on me then months later had to replace. The catilic conveyor on the vehicle which came out of pocket because warranty didn’t cover. Then months later not even a whole ur of having the vehicle I took a trip to. Michigan where my car broke down leaving my kids and I stranded wasn’t able to come back to pa 3 weeks later and still. Not having a car for another month. With that being said finally car was done was able to get it back. Since then I’ve been having nothing but trouble with this car. I’ve gotten to. Alternator replace muffle leak. And so. On and so. But the reason for my. Complaint. I’m back. To. Not having a vehicle. On aug 1 I called service to. Let them know that. I had an exhaust leak. On my. Car and that. It needed to. Be seen they. Gave me an appointment on aug 22 remind you I’m 3 months pregnant and have small. Children that. If they. Consume. The exhaust they. Can affixiate not only that it can harm my. Baby. On aug 26th my. Car shut off completely and I purchased and new battery thinking the alternator might have shot the battery on the 26th I paid for my. Car to. Be towed to service which they were suppose to look at it that. Day. Didn’t receive a call so I called Monday. Nothing yet. They. Looked at. It on wed to. Tell me that. Yes it has an exhaust leak. And. That. The catalic convertor need to be replace again it would be 1100 to do. So. And that. I have a loose wire from the vcm module to the fuse. Box

Remind you Bruce from service very. Rude. So I ended up speaking with nick for nick to. Tell. Me that. They can’t do. Nothing about it because they. Don’t specialized in electrical so. Ok but he gave me the option to. Still drive my car with the windows down & electrical issue that what are the odds. That. Something don’t spark and can misfire and myself mother and unborn child blow up.

We are here on sept 10 we talked about trading in the car and. Still. No. Call. Back. From there ppl I need to. Be advise on what I can do. Here. Since your manager of sales don’t care about the well being of my family or my self but. I’m paying for a car that I can’t driver going on almost a month and nothing being done

Thank you.

Jennifer Mercedes

2017 Pearl White Kia Sorrento. Great vehicle but white paint is bubbling up and flaking off. Multiple places of hood and aside of windshield. Dealership declined to help saying paint warranty is 36 months. Paint is not fading. It is flaking off. An obvious factory defect. This is our second Kia because we held first one for 11 years and we’re very happy and that paint was fine. Probably the last one if they can’t stand behind this. Saw many other complaints from other white Pearl owners from 2017.

I received call from KIA dealership 2022 in home country, saying that I need to change ABS module but due to the ABS failure in 2018 unfortunately the car caught on fire, When I asked who was to blame, the caller remained silent, presuming that the car had nothing to be fixed and that everything appeared to be in order. This incident occurred in the garage, where the car was driven and parked at 9:00pm as usual. Then 2 hours later, at 11:30 o'clock, when everyone in the house was asleep, the car randomly caught on fire. The reports to police will be attached.

The detail for car is

Engine NO=D4CB8390400

Chassis NO= KNAJC521395877633

I have a KIA Forte Ex-Took car in for service March 16, 2022, and to report a noise in steering wheel when turning. A bearing kit was ordered. Waited for that to come in, then it was noted that a special tool was needed to work on steering wheel. That was supposed to have been ordered.

Fast forward today (9/7/22), no phone call, update or anything been done.

Have called the Mgr, left a message on 8/31, called service part dept on same day, and lastly call today, spoke to Patricia who in turn was going to pass message to Tom Marino ( service dept mgr), all to no avail.

I’m still driving with the squeaky steering wheel.

Please advise.

C-[protected]; [protected]@verizon.net.

Shirley Smith

My Kia Sorrento has had 3 different times where it has shut down on me while driving. I will be driving at the suggested speed limit or a little above and without any kind of warning all the light warning lights on the dash will start flashing and the car will just shut down on me. The RPMS will still be going up but the car will not go about 40mph. Twice it has almost caused me to be ran over. Once while entering the instate and the second while driving on the interstate in the fast lane. I have to get to the shoulder of the highway, turn the car off and then restart it. Once I do that it will be fine. I took the car back to my dealer the first part of August and they called me to tell me that the issue had been resolved and my car was fixed. They stated they just had to realign the front camera. It was fine for about 3 weeks and then it messed up again almost causing me to be ran over by and 18 wheeler. So clearly it was not fixed and clearly they do not know what is causing it to do this. The car is only 6 months old, has around 18,000 miles on it. It has never been involved in any kind of crash or accident. I can not afford to just go and buy another vehicle because the trade value on this one is not high enough to absorb the negative equity. I would really appreciate your help getting this issue resolved. I know that even if they say the car is "fixed" I will still be scared to drive it because I was told that before and it clearly was not. I am very concerned that next time I won't be able to get to the shoulder and out of the way of traffic without being ran over and seriously injured or killed. I have 3 children as well and I feel it is not safe for them to travel with me in this vehicle.

When I purchased this vehicle a few years ago in duluth mn I went to pick it up around closing time and I had gotten into the vehicle and mind you it was pretty cold outside. I have never had a push button start before, so as I was sitting in the vehicle waiting for the windows to thaw out the staff was leaving to go home. Well I had called some friends to say what am I doing wrong? It was still cold in the car. Well to find out it was never started. So I called my sales guy on his cell phone. Answering machine. Kept calling and calling my phone was about to die and I was freezing. After an hr later he called and a person came out. The battery was dead. So im like you keep this here im taking my home. So after a few months I was still have trouble with it. Apparently I got a bad battery. So I may have had the vehicle a year or so maybe less and the engine is shot. I brought it to kia and they told me I needed to pay for a new engine. Not happening! So kia had it in there parking lot for about a year and just a month ago they had it towed. Well im not paying credit acceptance on this loan and will have to file bankruptcy because of them. I probably owe about 24,000. Didnt have it very long either. Everyone has the same engine problem with this vehicle and it should be recalled and they should of taken it back and paid it off

Re: Lance Boykins

To whom it may concern, my son owns a Kia Optima from Crain Kia 810 S Amity Rd. Conway Arkansas. He was told to bring his car in for a Oil Test, which they did perform, only thing the Service Manager Johhny Henson put one gallon of oil in the car, which caused it to run poorly. Today 8/31/22 my son took the car back to them to let them know his car was not running good. They ran a check on the car again and found out it had a gallon of oil in it. They also told him that they may have to put a new engine in the car after they run another check. The engine is still under warranty. Only problem is they kept the car and did not give him a service car and he works everyday. They told him they did not have a rental car. He didn't want a rental car since this was their fault for putting the gallon of oil in his car, they should have given him some kind of car to get back and forth to work.

I found out thru the news media that my new 2022 Telluride has an issue with the trailer hitch electronics. When I went to my dealer, Carriage of Woodstock, GA they had no clue about it, so I informed them. The next day they call and acknowledge the future issue of the car catching fire and burning the car and garage, their interim solution is to park the car outside. So, I can still have my car burn plus damage from the elements, stolen, broken into, and generally just ignored while Kia comes up with a better fix. This is not acceptable. Hyundia with the same problem has at least an interim fix. I should have bought a theirs. I filed a complaint at Irvine and got a case number and someone was to call me in a few days...that was a week ago. So far the communication from Kia, the dealership and KIA of America has been dismal. Who can I contact to get some answers.

Joe Browning

Kia won' service my Mitsubishi Outlander, I purchased Warranty through Kia and they are not allowed to service the vehicle, which means that the warranty is voided but I am still paying for the warranty in my bill of sale, I tried to call them to get a answer but they haven't call me back as of yet to resolve this the Vehicle was purchased 9/25/2021, what am I to do

On May 24, 2022 my engine light come on. I got my car to Dean McCreary Kia in Mobile, Alabama. After having it for over two weeks they found out that Cylinder #2 were not working and told me I needed a motor that would cost $8200. Being dissatisfied of what I heard and were going to get legal advice. The customer care employee gave me Kia Corp number to file a complaint. My case manger were name Trinity she offered me and signed me up with the Goodwill program. For 4 months I have called over 30 times trying to get results about my car. No one would email or return my calls. Finally my case were sent to the Escalation Department were nasty attitude Kimberly were my case manger. I spoke with her after calling numerous times but all at once when calling in and got Trinity on the phone she sent Kimberly an email. She immediately called back telling she would look into why the department who makes the decision about approving the Goodwill she would call me back. She never did. On August 28, 2022 I call customer care again. Twice in one week. The young lady tells me my case has not been updated. She update, send Kimberly an email and give me her office number and tell me to call and leave a voicemail because she doesn’t come in until 11am. I called left a voicemail. She didn’t return my call until the next day August 29,2023 to tell me my car doesn’t not have a warranty, it have so many miles, we got the car fax, and you have an old car. I tell her the dealer told me the warranty that is on my car doesn’t cover my Cylinder so what was the purpose of offer me Godwill and it took you all four months to tell me you couldn’t help me. What is the purpose of the Goodwill. I told her I thought that it was a program to help people get their car fix. She continues to tell me she was sorry but we can’t help you. I’m calling my attorney and filing a claim with BBB because it’s misleading thinking and hoping for four months without a car that it was going to be fixed. My car was parked at the dealership all this time for nothing. I also mention that I knew of at least three other people who has had this problem with Kia motors. So it seem like it’s a major problem with Kia motor. My car didn’t not fall under the class action lawsuit according to Kimberly. This has been like living I. hell these past four months. I’m not stopping until something is done.

We have a 2022 Kia telluride is 5,559k miles on it we were traveling on vacation when the car broke down and overheated and the serpentine belt was shredded 500miles away from our home. It has been sitting at the dealership (in a separate state from what we live in) for a month now with nothing done to it because they claim they cannot put and after market belt on the vehicle to at least get us the vehicle home in Illinois which I still have stuff in the car from the vacation because it had to be towed to the nearest dealership. Kia's escalation team is a joke they literally have done nothing I have done more than they have by calling different dealership to see if they have a belt in. Kia has done nothing to help a customer and literally have told me to "O well and just wait the possible 6mths it could take to get their belt in since their refusing to put an aftermarket one on the get the vehicle running" I will be telling everyone to NEVER buy a Kia since this is how they take care of their customer's.

I am very upset that we bought this used Kia back in October and have not been able to drive it since. It is sitting here and payments are still being made on it. I have had it to the Kia Dealers since March 21, 2022 and the parts department has had to order parts. It has been over 6 months and the parts are still not in. How can it take that long to get parts? I have never heard of it taking this long. I have also tried to call your consumer affairs number and noone ever answers. I tried 3 times in one day and was on the phone for over 45 minutes on hold each time and never did get to talk to anyone. Please help.

Kian had a Recall on [protected] Kia Occupant Classification Sensor. My mom has a 2006 Kia so she did not get the repairs done even though her 2006 has the same issue and the same part as the [protected]. I am writing to please grant my mom coverage to make the needed repair to her car. This is not her fault and Kia had a recall. She should be able to have her car fixed and be able to pass her inspection. She is on a fixed income and this extra expense will be a hardship for her.

I financed had this vehicle for last than a year, and already it has been stolen. Due to the manufacturing company and how the model of this car was built it has put me and other customers in financial situation. I was referred by Credit Acceptance and was directed to reach out to you all for further support. This is a total loss not only for me but for my family and kids as well. I am now without a vehicle that not only that I have but because of Kia's shortcomings this vehicle is not drivable and is in badly shape.

I also have a police report another documents to support my claim,

I contacted kia hollywood via phone a representative. He indicated to me to apply online and i did i was pr-approved by kia motors we went back and forth for the whole day finally the rep. Told he someone else was taken over his name jack, was going to take care of my lease of the car. Originally iwas asking for a lower price car, and i was told by the first salesperson leo that it had to be new car for a lease. Ok so jack continuing with the process. The car was intendted for my son and i asked them to put my son in the deal and they never did, they said no its goign to hurt the great deal you got being approved by kia we work very hard to get you approved, i said ok. When i went to sign the papers i didnt read since i asked the guy, i was exhausted i just had a kong day at work and to please not to add any additionals into the payment since i was trying to help my son with a lower payment in order for him to make it and if he default the payments, i could cover that payment. So, i was never given any papers the financial person his name giancarlo colon, that please not to add any additional services than what the car comes with of course he replies: ...Then he told me that the car wasnt lease...Then that the payments were more...Wow! why would i want to but a 2022 when i originally inquired about it and i was told no the lease has to be 2022, so why was i buying a 2022 then? that was the first thing they deceived me, only because i was a woman, i am 57 years old and i felt very deceived and they fooled, and took advantage by me being along and they were two salespersons and they know want they did, later i received my statement then realized i was approved by Santander bank instead of kia motors so they lied as well. how could i be that stupid? and fooled? i called several times Mr. Love and Mitchel the manager and i got no resolution as of now no payment had been credited to my Santander account for the warranty that was added to my account.