Paragon Honda
Reviews and Complaints

Wanted to know why the tpms light wouldn't go off. They picked up the car and later called to say the tire was bad and that was the reason. They would replace the tire for $237.00 for one tire. I refused, told them to bring the car. He then said the transmission and brake fluid needed replacement but it would be $400.00 for that. I knew my car was sounding strange, so I let him put it in, even though I let them know what I thought about that. With all the bad reviews I see now, I'm surprised they are still in business. Never again

Dear Sir/Madam,

I hope this letter finds you well. I am writing to express my deep disappointment and frustration with the service I recently received at your Honda service center. As a loyal Honda customer since 2010, I have always appreciated the quality and reliability of Honda vehicles. However, my recent experience has left me extremely dissatisfied.

On June 11th, I brought my Honda Pilot 2019 to your service center at 9:57 am to address an alert on the display indicating a "Blind Spot System Problem." I was informed by your staff that the repair would take approximately 3-4 hours. Later that day, around 3 pm, I called to inquire about the status of my car, and the advisor was unable to provide any concrete information, suggesting that it may not be ready until an unspecified time. Faced with the need to use my car for work on Monday, I decided to retrieve it despite the unresolved issue.

A few days later, on Friday, June 16th, I scheduled a pick-up and drop-off service for my car. The car was picked up promptly at 10 am, and I started receiving messages regarding its whereabouts. At approximately 11:21 am, I received a call from a mechanic named Rajinder Kumar, who inquired about the issues with my car. I explained the recurring "Blind Spot System Problem" and its inability to display objects or vehicles in close proximity. Mr. Kumar assured me that he would investigate the issue and get back to me shortly. True to his word, he called back after just five minutes to inform me that there was also a pending recall on my car, and he would address it along with the initial problem. I was pleased with his proactive approach and his willingness to take care of both my car and my concerns as a customer.

However, my disappointment resurfaced when, at 4:27 pm, I received a call from the driver, Boris, notifying me that he would be dropping off the car shortly. I met him outside and, before accepting the car, I checked the display to ensure that the problem had been resolved. To my dismay, the same message of "Blind Spot System Problem" was still being displayed. I immediately informed Boris of the ongoing issue, but he was unable to provide any insight and mentioned that he would pass along the message for me. As he was in a rush, he had to leave promptly, leaving me unsatisfied and with an unresolved problem.

Subsequently, I reached out to the Paragon Honda service desk and spoke to Ashley, who was sympathetic and listened attentively to my grievance. She attempted to connect me with the service manager but unfortunately, after some time on hold, the call was disconnected. I called again and spoke to a gentleman named Omar, who assured me that he would ensure the service manager contacted me. Regrettably, it is now Sunday, 11:22 am, and I have not received a single call from the service manager.

I must emphasize that I have never encountered such a disheartening experience in my long association with Honda. As a loyal customer, I have come to expect prompt and efficient service that meets the highest standards of quality. The fact that my initial problem remains unresolved and that my subsequent attempts to address the issue have been met with negligence is deeply concerning.

Worst service ever I have bumper to bumper coverage and rims and tires from Honda I'm with my new born in car when my tire light comes on so I go straight to honda service center. When I get there all employees are all stuck on the phone or on there cell phones so now I'm there just sitting and waiting for someone to see me. Finally after 15 minutes they see me then the service agent tell me it's going to be 2 to 3 hours before I get my car mind you I have my new born with me and it's only to check 1 tire

I am so annoyed! I

Purchased a pre owned certified 2016 Honda Accord 17000 miles from the beginning I called about the windows I was told it needed to be reset. 9 months into my purchase I noticed the paint easily chips and peels. Then the first hot day I turn on the ac and it’s not blowing out of the vents. Finally frustrated I call make my appointment have my son drop me at work bring it in. After 6 hours they call

Me and tell

Me I need a window relay which is 1000.00. Nothing is wrong with the ac it needs a cabin filter that apparently it’s filthy never been changed.🤦🏻‍♀️That’s 109.00 so is it me or should these things be working a year after purchase especially when I purchased a warranty?! How does a vehicle with 17000 miles paint peel and chip ac is clogged and window relay need to be replaced? I’m currently still on hold it’s now 56 and counting minutes on hold

Waiting on manager! waste of time energy and money . They donot care about their customers . Once they get the sale

That’s it you are on your own. So disgusted I was about to purchase another vehicle through them, I will not!

yesterday I took my car for a service regarding my audio cutting off. my car is a 2022 honda civic sport and is brand new. i get a call from the service yesterday telling me they cant find the problem and it will take a couple of hours to get into the audio system but what does that have to do with me no matter how long it takes. that’s their job.

I have been buying cars from paragon since 1999 1 to 2 cars every 3 years.

And I have never experienced such dissatisfaction. Been using your service department the whole time. So, it started off with a cracked taillight that supposedly is causing my car not to go into drive the estimate was 895$ for a taillight. I called my insurance company to handle the claim. I have been getting nothing but attitude from your service writer mehdi go's by matt his contact is [protected]. Calls from private #s all he cares about is the 149$ diagnostic fee. My cars been there since monday the adjuster should be coming tomorrow wednesday. Now he is sending text like this in all caps telling me to come pick up my car and have the adjuster come to my house. Now that's not acceptable my car is stuck in the park, not safe to drive, you have like 4 lots my car is not the space problem.

1 star is actually a compliment for this place. I loathe taking my car to this service center but my Honda has an AC recall, it keeps making weird noises so here we are. My car is no longer covered my the warranty, however the representative that helped me did not mention that because of this, I had to pay $165 just for them to take a look. Initially I was told the $165 charge was for having the power outlet changed (something I specifically said I did not want). And this is my problem with them, they always no matter what will charge you an x amount of money. Or they will lie and say your car needs several things fixed so they the bill you at least $800-$1, 000. Also, their current manager was incredibly condescending, sexist and rude when we talked over the phone regarding the $165 charge. He said: "Do you think my technician is going take a look at your car for free? Who's going to pay him?". If that's how he treats the customers, I can only imagine the hell his employees must go through with him, especially the female ones.

When I first entered the establishment there was nobody there to greet me. I went and asked a gentleman can I get a battery please. He said no I don't think we can because we are closing in 30 min. His co worker came and he asked are we closing and he said no. I got excited! Being that I had to leave work early and leave my kids with a babysitter because it was such last min. However the gentleman again tells me. Go to parts and get a battery. I was confused because why am I purchasing a battery. I need to talk with someone about warranty first before I go and purchase a battery.
Now I'm looking around for someone to help me and still nothing. So I go back to the gentleman in front after 15-20 min waiting at parts. He finally tells me to go in the office. But he needs to give me a form first before I head in.
Can I ask why wasn't that the first thing he should have told me. So now time has passed I waited so long for someone to greet me. Ask for my help and nothing!
I had to stop Javier and ask him. Am I wasting my time here to get a battery because it's 3:56 and I know you close at 4.
So he nicely said yeah unfortunately we can't assist you.
I'm very frustrated and I didn't feel like I was being helped which is a bad experience to me.

After dropping the car at Honda Paragon in Woodside for a battery change, a salesman kept contacting us by phone about a deal on a new car. When we returned to pick up our car we listen to what he was offering and told him we are considering it but then we left because it was late. No final deal was made, nothing was signed etc
Later that night we realized that the car he was trying to give us was added to our insurance. After we left he called our insurance, pretended he was the policy holder and added the car. Without ever informing us. That's fraud. The insurance is working on getting us the call recording.
We informed his boss about this and he was extremely rude and tried to make excuses for the guy who committed fraud. We will take this to Honda HQ and every authority that deals with this type of issue.
The behavior and actions of the salesman and the manager we spoke with are unacceptable and even criminal.

As I show up there were young sales rap was waiting for me. Soon I ask him about the car I saw the add on “car Guru.com) he told me it just sold it but he will be happy to help with many other minivan he has on the stock.
Scene 1- Walk me through most expensive vans, that I did not came for and then the some minivans that being in an accident (How I know I worked for mechanic for and year and have friends who has car shop). Finally found the car I liked but has many issuers (wind shield cracks, inside the car had smoking smells, not clean at all.
Scene-2 Have pre-approved before you go there does not matter how is your credit score they will very high rate at the end of the day. I have over 850 and they approved for 5.13% where my local bank approved me for only 2.78% !
Scene 3- I came to a contract if they fixed the wind shield and offer little more for my trade then I will. They promised (also in my contract) they will send “Safelite auto repairs’ services to my house. Bought the car with one of the remote that need to be program. They told me I can go to the local Dealer and they will be able program for free (my local Dealer asking for $230 to the programming!)
Scene 4- So got home and got call from Safelite that they will come to replace my wind shield and it is setup for aftermarket that match the Honda standard. I cancel my appointment and call (Rob on of the Sales manager and he told they use the same glass for all their cars and I will be fine with this standard.
Scene 5 – Its being two weeks and rob not picking my phone call so I talked to the sales person he keep telling me that they will make the payment for my windshield and it never done! It is very frustrating it is a family car and I don’t want my family to ride in until it is 100%.

These people are major crooks. They will try to squeeze every possible dollar from you, sale you anything and everything which is not required or ever needed. Avoid this place at all cost or prepare yourself to spend more than you can afford it and to have major headache afterwards. When you go there to fix one thing, they will find 10 other things and make you think they need to be done right away. If you say no or do not agree with them they will treat you with disrespect and hold your car for the whole day. They really do not care because they know how to get around and make honda pay for it. They will lie, make threats and they don't really care if you like it or not... Safe yourself your valuable time and money, tell your friends and family to avoid this place at all cost!

Https://www.Youtube.com/watch?V=lymooveio4u

I bought a car Honda crv 2011. I kept a down payment for $2000 dollars and $335 for registration. They never mentioned $2000 as down payment in the paper. The registration fee was $335 and never try to refund me back the change. Mr. Gary the finance manager of Paragon Honda told me Honda care protection is free till the end of 60 days but finally he told me its not free. The Honda care protection was $2400 dollars. He never mentioned my interest rate. So i never recommend any body to buy any cars from Paragon Honda. I even went to different Honda dealership and they told me Paragon Honda tries to take your money in a different way.

So never trust any sales guy or finance manager from Paragon Honda. Try to ask as many questions as you can. Try going to different Honda dealer than paragon. Please i suffered i don't want other people to suffer.

On 12-20-2009 I signed contract with Paragon Honda for the purchase of new Honda CR-V 2010EX-L with Navigation for $26, 650.00 plus tax of 2, 365.00- total $29, 000.00. I made deposit of $1, 000 on my AMEX credit card. Today 12-28-2009 Mr.Mathews called me to informed me that price is $2, 900.00 more. I feel that this is breach of contract.

I began a lease transaction in the Paragon Honda Showroom. After much thought, I realized that I was being ripped off and could get a much better deal. I told the salesperson that I was no longer interested. After he repeatedly lowered the price, which was more insulting ( because he could have offered a lower price to begin with), we parted ways. Iwas told that I would be credited for $4, 000 ( that had been debited at the start of the transaction). It is almost two weeks later, after to speaking to host of representatives, I do not have my money. I am a hardworking person and feel as though I have been taken advantage of. I will continue to complain until my money is refunded.

I had my car towed to paragon Honda on a Sunday morning because my car wouldnt start. I waited for a call until 3pm Sunday when i called there myself. I was advised by a female in the service department that my car was being worked on and they will call me as soon as theyre done. I never recieved a call that day. I called back monday morning at 10am and was told i would be getting a call from Edwin in the service department within the hour about my car. by 2pm i still didnt recieve a call. I called them again and finally got Edwin on the phone. When i asked him if he knew what was wrong with my car he told me "Well see the problem with your car is that it wont start" Honestly i wanted to scream at him. I know my car doesnt start thats why i had to have it towed to honda! useless info from Edwin. Then he told me they havent even looked at my car yet. I have a warrenty with honda for 8 years which includes a rental car for these circumstances. I told him i have a 2 year old who just happends to be sick at this point in time and i need either a rental or my car now. He told me they cannot give me a rental until they know if the problem is under warranty. So when will you know what the problem is i said. He told me when we get a chance to look at your car. I hung up on him. (I was at work by the way dealing with them by phone) Then i called back and asked for a supervisor who i asked for a straight answer. Just tell me whats going on with my car! I wouldve rather towed it somewhere else and paid for whatever it is thats wrong. Still waiting on monday night for a phone call from Paragon Honda. NEVER again will i take my car to them. Id rather pay someone to fix it than get it done for free at paragon. After talking to my husband weve decided we are going to trade in our HONDA a get a different car by a different maker and let everyone we know NOT to go to PARAGON HONDA.

I bought a honda civic care last night form norther blv, at 9pm, Monica( [protected]) the representative came to my house at 9 pm to have a look on the car, i liked it, it paid and got it, but at 8am i found it having a damage in the front, we wentto her but she said that we did it, i need somebody to examin the car, to see if it an old or new accident.
You can not let your dealers cheet people like that, that is unexpected from Honda.

Cell: [protected]
Office [protected]

I have left a 500 dollars cash deposit at that dealership but decideded not to buy that car. I have been told that i will get my money back within 14 days but I have already waited 30 days and didnt receive a penny from them. I ahve call numerous times and was always left with the same answer- " you will have it soon". Iam taking them to small claim court since i have clear recid from one of the sales persons. I will not let them scam me like that.