KIA Motors
Reviews and Complaints

We have a 2022 Kia telluride is 5,559k miles on it we were traveling on vacation when the car broke down and overheated and the serpentine belt was shredded 500miles away from our home. It has been sitting at the dealership (in a separate state from what we live in) for a month now with nothing done to it because they claim they cannot put and after market belt on the vehicle to at least get us the vehicle home in Illinois which I still have stuff in the car from the vacation because it had to be towed to the nearest dealership. Kia's escalation team is a joke they literally have done nothing I have done more than they have by calling different dealership to see if they have a belt in. Kia has done nothing to help a customer and literally have told me to "O well and just wait the possible 6mths it could take to get their belt in since their refusing to put an aftermarket one on the get the vehicle running" I will be telling everyone to NEVER buy a Kia since this is how they take care of their customer's.

I am very upset that we bought this used Kia back in October and have not been able to drive it since. It is sitting here and payments are still being made on it. I have had it to the Kia Dealers since March 21, 2022 and the parts department has had to order parts. It has been over 6 months and the parts are still not in. How can it take that long to get parts? I have never heard of it taking this long. I have also tried to call your consumer affairs number and noone ever answers. I tried 3 times in one day and was on the phone for over 45 minutes on hold each time and never did get to talk to anyone. Please help.

Kian had a Recall on [protected] Kia Occupant Classification Sensor. My mom has a 2006 Kia so she did not get the repairs done even though her 2006 has the same issue and the same part as the [protected]. I am writing to please grant my mom coverage to make the needed repair to her car. This is not her fault and Kia had a recall. She should be able to have her car fixed and be able to pass her inspection. She is on a fixed income and this extra expense will be a hardship for her.

I financed had this vehicle for last than a year, and already it has been stolen. Due to the manufacturing company and how the model of this car was built it has put me and other customers in financial situation. I was referred by Credit Acceptance and was directed to reach out to you all for further support. This is a total loss not only for me but for my family and kids as well. I am now without a vehicle that not only that I have but because of Kia's shortcomings this vehicle is not drivable and is in badly shape.

I also have a police report another documents to support my claim,

I contacted kia hollywood via phone a representative. He indicated to me to apply online and i did i was pr-approved by kia motors we went back and forth for the whole day finally the rep. Told he someone else was taken over his name jack, was going to take care of my lease of the car. Originally iwas asking for a lower price car, and i was told by the first salesperson leo that it had to be new car for a lease. Ok so jack continuing with the process. The car was intendted for my son and i asked them to put my son in the deal and they never did, they said no its goign to hurt the great deal you got being approved by kia we work very hard to get you approved, i said ok. When i went to sign the papers i didnt read since i asked the guy, i was exhausted i just had a kong day at work and to please not to add any additionals into the payment since i was trying to help my son with a lower payment in order for him to make it and if he default the payments, i could cover that payment. So, i was never given any papers the financial person his name giancarlo colon, that please not to add any additional services than what the car comes with of course he replies: ...Then he told me that the car wasnt lease...Then that the payments were more...Wow! why would i want to but a 2022 when i originally inquired about it and i was told no the lease has to be 2022, so why was i buying a 2022 then? that was the first thing they deceived me, only because i was a woman, i am 57 years old and i felt very deceived and they fooled, and took advantage by me being along and they were two salespersons and they know want they did, later i received my statement then realized i was approved by Santander bank instead of kia motors so they lied as well. how could i be that stupid? and fooled? i called several times Mr. Love and Mitchel the manager and i got no resolution as of now no payment had been credited to my Santander account for the warranty that was added to my account.

I have complainted serveral times to my dealer about my 2011 kia sorento vin 5xykt4a12dg414217 around 84000 miles 99.9 service at escondido kis, when I go up a long grade it loses power and starts knocking. I go to bishop ca alot 400 mikes to see grandkids have to go up cajon pass freeway 15 have to stay in slow lane, when this happens you can smell oil burning type smell knocking or loud tapping noise from motor, and loses power and surges. Will not go45 mph. Yesterday going to the va hosipital (am 100 per cent disable veteran from viet it nam) I can not afford to break down. And twice let of on gas to get off freeawy I gave it and it surged after a few seconds pluse, scared heck out of me. My other moved to idaho and planning on driving but nervous about all mt grades and downhill. Also was going to give car to grandaughter but afraid. Thank you mike batcheller [protected] [protected]@cox, net in case your the interior and exterior are like new parked in garage oil chaned 3000 miles at deasler

On August 22, 2022I took my car to the Kia Dealership in Carson, CA because my oil pressure warning light in my 2017 Kia Soul had been coming on intermittently. I thought it was covered under warranty, but it turns out that the 5-year warranty ran out in May. From the time they gave me the $540 estimate

It took less than an hour to fix my car and replace the $12 Oil pressure switch. They charged me over $540! After researching this a little further, I realized that the going rate for that job is about $120 and other mechanics confirmed it's literally a 5-minute job.

The big guy in service is rude. He thinks he knows everything. And he down grade me as a woman. He made me think that I am a STUPID person, but I am not. I broke down on the side of the road. I told Bob at the dealer that my car engine is dead. So, I told him F off Infront of customers because he was a JERK. So, I call all week and he spoke to me and said That your motor is dead. I said to him I know I told you that. I am a nurse and I need a Rental. He spoke to me and said you can't get one. So, I call Kia Consumer Affairs and they said that you can get a rental. So, Bob said that I can call now to get a rental when I went without a car for 5 days now. I will never buy a KIA again

I purchased a 2016 Kia Optima from Cassey Jackson Ford in GA, 11/2021. With the purchase I was offered an extended warranty from Zurick. I purchased the highest option as Kia's are garbage cars, but its what my 16 year old wanted. Immediately we recognized the oil was burning in the car too fast. Took it to Kia and they couldn't diagnose what was wrong. Tried to use the warranty on the struts' and suspension and was told that it wasn't covered.

Daughter was stranded two months later, the engine locked up. Had the vehicle towed to Kia on June 3, 2022. They said they were 3 to 4 weeks behind. I then contacted Zurick to ask if I could get a rental, they said yes as long as the car is in the shop. I purchased a 30 day rental and after the 30 days Kia finally diagnosed my car as engine failure due to the oil pump failing. Kia customer service has been horrible so the back and forth with them and Zurick has been very hard, one blaming the other for the process being halted. I contacted Zurick on 8/19/22 spoke with Leslie and she told me after looking at some confusing notes as she would put it that the last communication was to the Kia Dealership requesting photos and videos of the issue. I stated that how is this possible when Kia is the manufacturer of this vehicle no one else will be a better analysis of this? She then states that it will still have to be approved by their non-Kia expert. She stated that they contacted my service advisor at Kia (Kennedy) and requested the photos and video on 8/12/22 and they are still waiting on these things. I told her I would contact Kia to see what the hold up was. I contacted Kia the next day 8/20/22 and the Service Manager (Ricky) stated that they sent the photos and video in to Zurich (Donna Moore) on 8/12/22 as requested. The Zurick customer service representative I spoke with (Leslie) stated the Zurick offices will be open on 8/20/22 till 5 pm and that I could have Kia call to resolve the issue. I called the Zurick office and they were closed. I keep getting the run-around and it seems that Zurick is the leader in this confusion. They are trying to come up with a reason (customer neglect) to not pay my claim not to mention the rental that I am entitled to. Don't do business with this company. I plan to cancel this policy immediately.

Easy change but switch speedometer and tachometer position. The current position means you have to look down and to the left for the speedometer. The tach you just look down. The speedometer is used the most and should involve the least eye movement.

A simple computer change but super important for safety and easier for the driver. Somebody didn’t think this out and surprised it passed all inspections before production.

Original owner of 2013 Kia Sorento with 122,700 miles. Recently informed by Kia dealership (Ourisman Kia, Fairfax VA) that rear frame has severe rust requiring replacement of sub frame, upper and lower control arms, sway bar links, trailing arms and toe adjustment arms. Car has been well maintained and routinely taken in to dealership several times a year for servicing since purchasing new. Rust issue was never noted until now. Car is located in northern Virginia suburbs just outside of Washington DC. Owners are in their seventies and vehicle is not used for commuting, is not driven in snow and ice and has had at best minimal exposure to road salt conditions. Severe corrosion should not have happened to a car of this age and mileage, in this geographic location and under the described conditions of use. Seeking coverage of repairs from Kia.

A couple of weeks ago the 'Check Engine' light came on. I took it to a mechanic friend who read the code & said it was the catalytic converter. I called Kia of Chattanooga and was told they couldn't even look at it until 8/22. I made the appointment. About a week ago, it started stalling, not running well. I drove it in 8/12 and left it. They said they'd get to it this week. Got a call yesterday that I need a new engine. Nothing was said about the converter. After doing some checking, I see that not only does the converter overheat (had a recall) but it damages the engine block causing 'catastrophic failure'. I wish I'd been told not to drive it! I also noted there was a lawsuit over these issues.

I own a 2013 Kia Optima sx turbo snow flake white. I took Kia Optima into dealer for recall and while in dealer it had a deep detail in which the paint and sealant were stripped and since then the paint has not stopped peeling and chipping off. The car was so beautiful one day and the next it looks like it has cancer. The full bumper has peeled the paint near the front windshield has peeled off and every Kia I have seen has the same paint missing.

Have an Optima 2017, 38K miles, well maintained. Take it to dealer for all its services. Last visit claimed that the dash panel was cracked, no problem it will be changed. Also claimed that the door handles clear coat is peeling and/or bubbly and I was told by the Service Manager that that issue was not under warranty.

I have a 2003 Ford Blazer, and so far no paint issue and not interior has cracked nor anything has gone wrong.

I expect for Kia to have a good quality overall with the car. Seem like the paint or door handles are not. I didn't think when we purchased the car that the paint insurance they offered was to cover their lack of service and/or lack of quality at my expense. Which I didn't considered purchasing, considering that I have never had any paint problems with the cars I have had in the past. At a five year range, I should not be experiencing these issues.

I will like to have Kia take care of the lousy paint quality on the door handles they have.

Bought a brand new 2015 KIA Sorento in Pearl White. Now, August 2022, with 200,000 miles in the SUV the paint is starting to peal on the upright and the top. Looks awful! This is not a good look for KIA. They need to stand behind their product. I see there are a lot of complaints about this make, model, year and color. Needs to be addressed please.

The SW Rockwall Kia location has the most unconcerned, rudest staff I have ever encountered. I have been given the royal run around every time I call! I called to discuss a cancellation of a Power Protect and Lifetime Oil changes contract after I sold my 2022 Kia Seltos. I was given the run around and was told "my" finace person was on vacation and that nobody else could assist me. I insisted on speaking with another finance person and was told that wasn't possible. I then asked if I could leave a message for a finance manager to return my call. The "female" took my number and said "they" would call me back "IF" they had time. Well, needless to say...I have yet to receive a call back. This morning when I called back, I was told we would have to come to the dealership. I explained that it was impossible to come into the dealership as I was recovering from rectal cancer surgery. They DO NOT CARE! They said that was the ONLY way to cancel the contract or start a reimbursment. I have made another call this morning and have now been on hold for 12 minutes ~ RIDICULOUS!

My name is Finda F. I am trying to understand how my car was running fine no issues and then it stops on the highway while I am driving in 4P rush hour traffic. The dealership gets to my car 3 1/2 weeks later I get to shortage to tell me my engine is gone when there were no warning!Continue on my car engine going out to be told because I didn't getting a senor upgrade in 2019 when to inform me of the engine going not to fix the engine but to tell me the engine is gone I must pay close to $9000. This is unacceptable and not the fault of the consumer. There was no letter no email no call nothing to inform me. I am a single mom who lives here in Indy where public transportation is not the best and when I take care of car and service car this not fair especially when this is a known issue with this 2016 Kia Sorento. I am a single mom where transportation is not the best and this issue was not a neglect of me. I do not have an extra $9000 to fix a problem that is known with your cars. To tell a consumer that since they did not get this sensor upgrade that they must eat the cost not right at all.

Cars alternator bad from beginning all kinds of crazy things happened , it would go dead 3 times then it finally went crazy and had to be towed to dealer , the buttons on the panel were damaged , then the passenger window gets stuck after you stop car , rolls up sometimes , sometimes takes several tries have to turn car on and off to get it to work , park Brake gets activated for no reason won’t go off til you turn car off , the alarm goes off for no reason and door locks unlocks have to turn car in and off to get it to stop

I have been told that the recall cited above doesn’t yet have a remedy. This is a clear and present danger to the public, and needs immediate attention. This recall has been outstanding for almost a year, without any contact to the customer on its status.

I’m reporting this as a disgruntled customer, who cannot get this fixed in the NY area.

What solution can you offer?

I purchased a 2017 KIA Sportage April of 2021, with 89,000 miles on the odometer. KIA offered my first oil change with the purchase of the vehicle. I had this done at the proper time required. Next oil change was schedule for 100481 miles. At present time the odometer reads now reads 98186. I have put about 700 miles per month on this vehicle in the time that I have owned it. Last Saturday, July 30th, 2022 at about 7:30 am while driving home from work the engine started emitting black smoke, dropping oil and the engine blew. I had to pay a tow truck to bring it home. I had a mechanic come to look and see what the problem was, he said, you have no oil in this car and the engine is blown. There is absolutely no reason this should have happened to this vehicle. Low miles, proper oil changes, driven with care. Now I owe 5 more years on a car that I cannot drive without an engine. It was bad enough that within a month of ownership the right passenger door and back passenger door behind the driver would not open at all and cost $550. to me at KIA for repairs. This I found out to be a common problem for KIA Sportages. I want to know why this happened to my engine and feel that KIA Motors should stand behind their product and be responsible for the damages. I have located a new engine for $3200 and a mechanic who will install the engine with a tow included to the shop for $1500. This is more than a fair market price for having a new engine paid for and installed. I want to know what I can expect from KIA Motors for this huge inconvenience