KIA Motors
Reviews and Complaints

To whom it may concern,

As of June 9, 2022, my 2016 Kia Forte was taken to a KIA dealership and once there, my car was diagnosed as having a failed knock sensor. When I spoke to the service rep., at Kia of Archer in Houston, TX; my car would get serviced with a FREE engine because its still under warranty. However, it is August 4th, 2022 and I still don't have my car. I understand the limitations that COVID has on companies and employees. Yet, I don't see how KIA is resolving this issue? Kia has no loaners for their car owners and Kia company will give you rental reimbursement but it would take 60 to 90 days. My car is my way of getting to and from work, yet its still sits at the dealership. I'm frustrated and disappointed in how KIA is dealing with this issue. From my understanding from the service rep., I'm not the only one having this issue. For a company that strives for customer service, they have a funny way of showing their clients.

I filed the following complaint on the Kia.com.mx website. I also sent it by Facebook messenger to the dealer. I do not speak Spanish. There has been no contact by either Kia or the dealer.

Jul 15, 2022, 9:33 AM

You sent

My wife purchased a 2021 Kia (3KPA3AC9ME394073) on 18/02/2022. Prior to purchasing the car, she made an inspection of the car since the car had been a floor model and was a previous year's model. At the time of her inspection, the car was in excellent condition. There was no damage or scratches in the finish whatsoever. If there had been she would not have puchased the car. When the car was delivered there was damage to the paint that had not been there during her inspection. She was assured by the saleperson that the damage would be repaired at no cost to her. She was to bring the car in for the 90 service and the damage would be repaired. She brought the car in on 10/05/2022 for the 90 day service. She was told she would have to make an appointment for the repair since it was a different dept. She was again assured there would be no cost to her. She attempted to make an appointment for the repair and was told that she would have to pay for the repair. Please get this resolved.

I have a case with consumer assistance [protected]. It has been 6 weeks since I have asked for my reimbursement and I have called, emailed, waited on hold for hours, left voicemails and still nothing. I am out thousands of dollars because my one year old cars transmission went out and it took 3 months to replace. I was told I had to pay for the rental car up front and then I would be reimbursed. I am a single mother on limited funds and had to borrow the money. I was told 2 weeks ago that I would receive an offer letter within 2 days. Still nothing. This is ridiculous. My advisor is Molly phone #[protected]. I have heard from her 1 time throughout all of this. She supposedly emailed me one time and it was to an email that was not associated with me at all. The only reason I know any of this is because I have waited on hold for an hour, twice, to talk to someone else that has done the work for her. This is when I was told that I would receive the offer letter. I need someone to call me on this ASAP. Julie Yelton [protected]

On June 15 2022, while doing normal errands driving my 2016 Kia Sorento, I was entering a highway entrance ramp and the vehicle’s engine just stopped. There were no warning lights or indicators that anything was wrong. I was

able to pull over safely and then had the vehicle towed to the dealership. It took the dealership 3 weeks to look at it and tell me the problem. They stated that the engine locked up and it would cost at least $11,000.00 to repair. I’ve attached a copy of their estimate. (Attachment #1) The vehicle is out of warranty at this time. This manufacturer has a settled class action lawsuit for this issue in the Kia’s, but the filing deadline had passed in April 2021, and there is nothing I can do. Kia Customer Serivce stated that if I would have had it serviced in the lat year at a Kia delaership, they would have fixed it. I usually get it serviced at my local repair shop. All service and maintainence is up to date on the vehicle. The dealership stated the oil light should have been lite up; but it wasn't. I've done research and found this is apart of the issue; no indicator lights come on when the engine is about to seize up. I take care of my vehicles and this is unacceptable. I have GAP insurance and this isn't covered with that type of insurance. Please let me know if you need more information.

Bought a 2017 kia sportage in June of 2020 with approx 57,000. I am second owner, it was leased first. Unable to drive the car since April 2022 with approx 90,000. Have had several repairs since purchasing the car and an open recall that the dealership has not fixed. KIA denied my claim for the engine repair and told me to speak to the dealership if I had an issue even though I have a lifetime warranty on engine due to previous campaign issues with engine. Dealership was not aware I had a lifetime warrant and told me that the only warranty does not apply because I am second owner. I may qualify for engine replacement under new campaign, issues with the rod bearings, howver until further diagnostic can be done, they can not guarantee,

Currently needs a new engine and dealership is requesting further diagnostic will be needed to determine if covered under warranty. However, I am being asked to approve and pay approx cost of further diagnostic which would be approx $5000. I currently owe approx $17,000.

Since purchasing the car I have had to have the AC leak fixed and refilled, bracket fixed that was missing that caused serpentine belt to move and come off ($1000 repair), gone into limp mode and engine light coming on. Requiring a tow home, and then 3 different times having spark plugs changed after engine light came on and cylinder misfire and now finally be told I need a new engine. All regular maintenance has been done on time.

Dealerships not returning calls in regards to warranty and assistance on how to proceed with things. I have had to find rides for myself and children to work, school, and everyday trips since April of 2022. I live in a town where there are not a lot of available transportation services. Currently paying my monthly car loan for a car I can not drive.

I continue to have issues when I try to go to my car and unlock using the key fob. I have to use my app to open car door...has happened multiple times and wondering is there issue with key fobs?

VIN: 5XXG64J21MG044629

2021 K5

Dear Gentlemen,

My name is Armando Sampedro, I reside at 5529 SW 40th Street, Bell, Florida. My contact number is [protected].

On May 21,2022 I purchased a 2013 KIA Sportage SX (VIN # 5XYK43AF9PG021788) from:

Friendly KIA

5819 US Hwy 19

New Port Richey, Florida 34652

[protected]

This vehicle was literally purchased off a transporter truck that had just arrived at the dealership. During purchase process, I dealt with the following individuals:

Internet Sales: Mandy Cohrs

General Sales Manager: Curtis Tucker

Salesperson: Anthony Diaz

Finance Manager: Skye Cheney

The following monies charged by above-mentioned dealer in question are as follows:

5 Year Protection Package: Dealer charged $1995 for this protection package which I suspect was never properly installed given the time they had the vehicle to do it in. When I shopped this package around, it was actually worth approximately $600 at best. As mentioned before, the vehicle had just arrived at dealership, so I requested that package not be installed and was flatly told that they did that to all the vehicles they sold, would not negotiate price and added that if I did not want protection package, I could not buy vehicle and someone else would.

Pre-Delivery Fee: Dealer charged $899 for this vehicle across the board for all their vehicles, despite the fact that the PDI performed was very lacking due the amount of trim and paint damage found during my inspection. PDI was done I suspect in approximately 1 hour. Vehicle PDI and protection package were performed in less than 3 hours which I also find suspect. When I got vehicle home, found that tires were over inflated, some fluids were low, and vehicle had not been totally cleaned. And as for this fee, the general consensus is that the manufacturer normally compensates the dealership for this work so why was this fee sneaked into Contract?

Electronic Registration Filing Fee: Dealer also charged $159 for this work which I find ridiculous given the scope of work involved.

Market Adjustment: Dealer charged $1000 over MSRP which I found to be very unethical being that a fair profit is already provided by selling at MSRP.

F&I Process: All signing of Contract documentation was done in tablet form which did not show all that you are signing for. Never was informed of pre-delivery or electronic registration fee during signing that I can remember and did not see it until Contract was printed out at which time it was too late. Was never offered any extended warranties or maintenance packages which gave the perception that they were trying to get us out of dealership in a hurry.

Sales: I was told by salesperson that I would be receiving a KIA for which he provided a "cheat sheet" showing how I should answer survey questions. Turns out that the next day I received an email from KIA showing my survey comments when I had not done the survey yet in the first place. Found this to be very disturbing.

My interest in KIA vehicles stem from the fact that many in my family have purchased KIA vehicles around the country and experienced very few problems. It has not been my experience to date though. Some if not all of my concerns above seem to be in some sort of violation with the State of Florida Statutes as well as the Federal Trade Commission regulations. I thought it best to contact you both and apprise you of my experience before going any further up the chain with my complaints.

Your attention to my concerns will be greatly appreciated.

Sincerely,

Armando Sampedro

About midnight last night my 2021 kia Forte front passenger tire blew out or ran over something sharp in road got it to parking lot close by called kia roadside assistance its 630 my time and all I've got from them is keep pushing me back 2 hrs again to get tow truck here to tow it to kia barnes crossing dealership to fix it because my make and model has no spare tire to it. I think the service should bring spare to me but if not shouldn't take over 6.5 hrs and will be longer because after 8 or later if a provider takes it then. I can't leave car its push start and unlocked with key in it. This service should get some tow service provider or not to take the job and kia pay more so customers don't wait over 8 hrs. to keep them happy and satisfied. Don't trust that kia will reimburse me out of pocket and after that long of I wait this dept needs to do something different to make it right. Horrible business or horrible providers that don't want to come out at night do their jobs tow services 24/7 and can't tell me everyone turns job down. This is pathetic and shows no concern for the customers strained places also makes me not want to do any business with kia in the future all places roadside assistance dealership service parts detail shop and any others. I want answers for this matter promptly back to me if not file BBB report also write corporate and call them as well.

My Kia Sonet seat covers are tearing off, threading is off. I want to get my seat cover replaced.

I have filed complaint in Kia Service Centre in Sector-11, Noida, India. But i am not getting any positive response although it was assured to be get replaced initially after looking at the problem and taking pictures of it.

My Sonet numbet is UP16CW9792

I had an oil change and recall inspection (3rd recall inspection on piston rings in the pass year) on our 2021 Seltos. Three week later the check engine light comes on. We are told that the piston rings were bad and leaked oil and my engine is being replaced After 10 days no one at Napleton Kia in St. Peters, Missouri can give a timeline on getting my Seltos back. They keep saying its Headquarter call on part shipping. I find it very hard to believe in this day and age that tracking a shipment is this difficult. As of today July 27, it`s been 12 days without our Kia that`s over a third of a month. I am sure Kia finance will not be giving us a credit for the time we have been without the kia that we are paying for.

Michael Maley

[protected]

Email [protected]@sbcglobal.net

A month ago I realized that the clear coat of the vehicle is peeling off. I wash my car properly and frequently and do what I can to prevent anything that will lead to paint damage. Bird poop or any contaminants get washed off right away. I took it to a collision shop and they said it looks like a faulty clear coat. I am very disappointed. I called the dealer and they said they will not cover it since I have 186,000 miles on my vehicle despite it only being a 2016 Kia.

Car leaking fuel which is problem states in a recall. Car was hit by a driver on the freeway with any insurance and now car is totaled. I am without a car due to Kia being more concerned with quantity than quality. Motor was also replaced last yr due to another recall issue. Worst car I have ever purchased and I am now without a car or money to buy another.

On March 4, 2022 the engine on my 2016 Sorento seized while driving on a highway with my daughter. I paid $500 to have it towed to the nearest dealership (Bob Moore Northwest in OKC). I was using the Sorento to earn income as an Uber driver while my son had been hospitalized and had therapy (needed my own work schedule to earn income). The dealership acted as though they knew nothing about the recall and wanted to charge me over $9,000 to replace it. Apparently when I had purchased the vehicle (Sept. 2018) used at Hudiburg in Midwest City, OK they knew about the recall but did not service and sold it to me anyway without notice. I have still been making the payments on the Sorento as well as insurance that is required by the lender but have zero use of the vehicle. It is now July 24, 2022 and I am tired of wasting my time going back and forth with everyone to try to resolve this issue. The dealership just wants money, they do not want to help do the right thing and fight for the customer on this. If Kia admits they produced/manufactured bad engines then there should be no limit on replacing these engines at no cost to those of us who were convinced they had purchased a reliable vehicle. Dealerships should do the right thing and always make sure whatever cars they are selling have any recalls addressed prior to selling as well as helping resolve issues with the manufacturer.

This is the fourth time filing. First three I received an emailed response back that complaint was received and I would be contacted 1-2 business days. Never happened. Most recent complaint number is #24700.

Initial complaint summary:

On 2/7/22 I pulled into Renaldo Kia in Shelby NC due to my engine light coming on. After the service tech determined it was code P200400n Intake Manifold Runner Control stuck open and care needs an Intake Manifold replaced. The service manager Billy explained all and cost. I showed him I had a warranty first the 100,000-mile power train and an extended warranty with Cost Guard. Billy said he would contact extended warranty to inquire. He did in fact call and was told it was covered under initial power train warranty. Billy told me that it was not covered under the power train warranty and charged me a $89.95 plus tax diagnostic charge. I was told if I had coverage I would not have been charged. I shared my concerns with doing damage to my car or putting myself in harm's way. Billy stated along with another gentleman in service that there was nothing else they could do for me That I would need to contact Kia corporate. He (Billy) also told me that I may never have that issue again and was safe to drive. I paid my bill and left. I contacted Cost Guard myself on 2/8/22 speaking with Rick who told me directly he was the one who told Billy at Renaldo Kia I was covered. I then contacted Renaldo Kia spoke with Billy told him I was covered and needed to set appt. Billy scheduled for 2/12/22 at 9am. I arrived to be confronted by Billy with a piece of paper stating I was not covered and unless I was paying cash for service, he could not help me. Again, wasted time off work as well as my husband so I had a ride to work repairs would take at minimum 5 hours to be turned away not further discussion. I then contacted Paramount Kia in Hickory where I purchased car and warranty. I was referred to Colton in finance who pulled my records and assured me I was covered by the 100,000-mile power train and extended warranty. Set me an appointment for service earliest was 2/28/22 I am out of town so set appt 3/8/22. Issue was fixed under extended warranty at Courage Kia in Gastonia NC.

My problems started not long after the car was purchased. New engine & multiple blinker light bulb changes, same bulb.

I dropped off my car last night because of the light bulb. I called this morning, and they didn't know where my car was.

When I was called back, I was told it is an interior problem that will cost $1500.00. I had to pay $190.00 to get my car back.

Now the blinker works fine. I have gone days without a car. I work 6 days a week transporting Seniors to Dr. appointments ect.

I have missed work, paid for car rental, because Kia of Irvine doesn't provide it.

Kia won't fix engine that is under warranty because they claim I didn't get a recall fixed. They claimed it was mailed to me. When I called and gave VIN number, I was told they didn't even have me as the owner of the vehicle. They asked for my name and number. After being disconnected and getting a 3rd person, they tried to tell me that the address they mailed the recall to was my current address. Can't be possible if they didn't even have me as the owner of the vehicle.

I have a 2015 Kia Sorento and there is a recall on my vehicles engine. A couple of weeks ago, I was driving my vehicle and the vehicle started jumping, then smoke came out of vehicle, finally as I am going thru the intersection, the vehicle shuts off. I could have been killed. I tow the vehicle to where I purchased (Rick Case in Duluth, GA). They were less than helpful and say that it is my engine, but my vehicle is not covered. The recall covers [protected] Kia Sorentos and I have a 2015 Sorento. They want me, a single mother, to pay $10k to fix it. I do have a case open with KIA, but no resolve and I have no vehicle to drive. Someone please help. I am not going to stop until this is resolved.

At about 40,000 miles my Kia Sorrento (Pearl White) started flaking off badly. Like most of them I have seen, it started in the on the column on the driver's side front windshield. This is my third Kia (I have two currently) and nothing like this has ever happened. The manager at the dealership said this is new to him even though there was one in the parking lot right across from the maintenance area. I would really like this fixed before there is a class action lawsuit from all the upset Kia owners. I know it is not environmental because most of the cars have it happening in the exact same places.

Please help me keep faith in the Kia brand.

Steve Bockenfeld

steve.[protected]@abilenetx.gov

[protected]

The “Kia Boys” are taking over and my car a 2014 Kia Sorento was almost stolen from right outside my house and I was wondering what are y’all planning to do with this weak secured ignition system?

I lease a Kia Sedona 2019, still in warranty, my fuel pump was broken, I took IT TO KIA DOWNTOWN1945 SOUTH FLOWER STREET LOS ANGELES, ON 4/20/2022 I WAS TOLD TO RENT CAR FROM ENTERPRISE, NEXT DOOR BECAUSE THEY GIVE THEM A CERTAIN RATE, AND WHEN I PICK UP CAR SUBMIT MY RENTAL CAR CHARGES TO KIA CONSUMER, I was CALLED TO PICK UP 5/11/2022 three weeks later, by Christine Romero sale advisor, I noticed she had the wrong date for the end of service 5/7/2022, I addressed it with her Manager Manuel Salinas, who at the time said there was nothing could be done just submit my enterprise receipt and Christine Romero will have a follow-up email to explain. She did nothing Manuel Salinas did nothing and Kia Consumer said its a courtesy they are doing me for their car that's damaged by giving me $562, $200 less than my rental car payment because of the mistake that was made by the service department, Also they need proof which of course both Christine and Manuel are not providing. I have r never been insulted by a car company that refuses to pay for me for my full car rental while the broken car was being repaired.