Arlington Toyota
Reviews and Complaints

I inquired about a vehicle on your website. This morning, 2/20/2024 at 9:18am, I was called back by Alan Jordan, who left me a 12 minute voicemail because he didn't hang up. He was talking [censored] about peoples credit, needing a co-signer, complaining about making phone calls, complaining about customers calling him back, complaining about the text message I sent him and complaining about not getting leads, and how they were going to other sales people that didn't deserve them. I am an Internet Manager at a dealership, and I am completely floored at the attitude this guy has towards the customers that make his paychecks.

I do not need a call back, just want you to know you have a bad seed in your department and he is losing your company business.

I was looking to purchase my Daughter a used vehicle. We went to the Arlington lot and found a pretty decent deal so we thought. It was a 2017 Jeep Cherokee with a price of 15,881 on the windshield. So we test drove the Jeep and she liked it. So we asked for a purchase order to take to the bank. At first they were very persistent that we do financing through them and we told them NO. Mainly because car lots will run your credit down try to find a company to take the loan. (I learned this when I purchased my truck from Arlington Toyota and realized they allowed my credit to be ran multiple times and actually lowered my score because my credit had been hit so many times.) So the sales man and the Manager came to the table with the purchase order for the Jeep with a price of almost 21,000 dollars and said we had to pay for the Arlington Toyota Value Package. So basically they added a charge that we didn’t ask for, nor did we want it. Then proceeded to tell us that we have to pay it or we couldn’t buy the vehicle. So they put a price on the window to get your attention and then raise the price when they think you are gonna buy the vehicle…AKA : BAIT AND SWITCH. I’m thankful that I was there to show my 18 yr old daughter what they did. I can only imagine the people that have been hustled by them and not knowing any better same on you ARLINGTON TOYOTA for crooked business practices. ARLINGTON TOYOTA has lost my family as customers for life they have turned a good relationship into a bad one permanently.

I will be posting this on every social media outlet that I can in hopes that they don’t get anyone else with this shady deal.

Just bought a new Prius and it had dealer installed, after market tint applied to all side windows. I told salesman I would TRY driving the car for a few days to see if the tint obstructed vision, making driving at night or when wearing polarized sunglasses dangerous, before having them remove the tint that had been applied just two days before I purchased the car. After finding that the tint does, in fact, react by "rainbowing" light in daylight when polarized sunglasses are worn, and virtually makes other vehicles and objects disappear at night, I attempted to call, sent two text messages, and one email the salesman, advising I wanted the tint removed on the front driver and passenger side windows. I don't even get the courtesy of a response. Its been a week now, and its apparent these crude and rude salespeople have no intention of following up on action agreed to prior to the sale. Bad business, bad business model.

I had a problem with a Toyota – A pleasant girl on thee phone told me is would be approx. 250.00 parts and labor. Which I agreed to. Long story short, I guess the repair was made.

A man called later and told me he total bill was approx. 450.00. I told him I was given the price of $250, 00 by a lady agent. He had the nerve to tell me it was $450.00. I said I would wait till the next day and talk with the woman who gave me the original price. He hesitated and then said 350.00. I said no I will wait, He came down on price once again. I said i would still wait. With aggression in his voice he said FINE and hung up. I quickly picked up the car with the 4250 price.

I don’t know what went on there, but it sure sounded like scam to me. Will never do business with Arlington Toyota again.

Mr. Rohrman,
My family has been buying Toyota's for over 25 years. My daughter recently totaled one of our cars and we had to replace it which we did at your new Arlington Heights Toyota dealer. We thought we received a good deal till only after we bought the used Honda. Within days of the purchase we were able to scrape some fake spray on cloth material from the passenger side front seat to uncover stains.  That I was little concern to me, now four weeks later our muffler fell off in a parking lot and we have tried for a week to contact someone in regards to our new certified pre-owned Honda to see how this could have happened and we are being avoided every-time we try.  I still love Toyota's, just not your dealership or purchase and follow up process. If this is certified service then I guess that only means some of the time.  
Sincerely 
The whole Spies Family

I bought a vehicle from Arlington Toyota in Jacksonville, FL with 1300.00 down. Three weeks after I have the truck the dealership calls me and tells me the bank sent the contract back because they could not verify home phone service. I told them I have a cell phone I use for both home and work. They tell me I need to get a home phone, to call AT&T to get one. I said no.. I have a phone. They assured me it would be handled and they resubmitted the contract to the bank. Same thing happened again with the bank wanting me to have a home phone. In the end the dealership took the truck back and kept my 1300.00 down payment saying they were charging me for mileage and to detail the truck so they could sell it once again. Nice way to steal from a single dad trying to take care of his kids! Now I have no transporation and out my money!

Bad and dishonest customer service practice at Arlington Toyota, IL

The service person added service without noticing me and tried to over-bill me(a regular customer there. Not any more)

At first, he told recommended 1) braker replace ment 2) 3-tire replacement and 3) alignment. And he told me my car maintainance are good (I do regular maintaince there many times). I only chosed 1). And he give me 10% discount(I usually have it since of a regular customer).

When it was done, here is "oil exchange (around $20)" and "tire rotation(around $45)". I told him I am not happy with that. And he mentioned that my car maintainance are good explicitly. And I can have that at regular maintainance anyhow. Then he showed me the paper I signed. Well I indeed signed it, BUT without his noticing me.

After dispute, he took "oil exchange" off and then remove the discount. The bill went up from $310 to $317 (around instead). I felt doulbe-cheated.

A service person added service (I do not need) with out notice. And now he removed one portion of bill and the bill goes up. I fully disappointed with this. This is typically over-charge and cheat on customer(and an regular customer). This is double cheat.

I got really angery and asked the key(their said need to pay the bill first. Otherwise no key). I said I will call taxi and go home. After minutes of dispute, they left the 10% discount there. I pay the bill(with tire rotation about $45) and went home.

The service person's name is Peter.I fully do not recommend any service at Arlington Toyota. They are not honest persons.

At first, he told recommended 1) braker replace ment 2) 3-tire replacement and 3) alignment. And he told me my car maintainance are good (I do regular maintaince there many times). I only chosed 1). And he give me 10% discount(I usually have it since of a regular customer).

When it was done, here is "oil exchange (around $20)" and "tire rotation(around $45)". I told him I am not happy with that. And he mentioned that my car maintainance are good explicitly. And I can have that at regular maintainance anyhow. Then he showed me the paper I signed. Well I indeed signed it, BUT without his noticing me.

After dispute, he took "oil exchange" off and then remove the discount. The bill went up from $310 to $317 (around instead). I felt doulbe-cheated.

A service person added service (I do not need) with out notice. And now he removed one portion of bill and the bill goes up. I fully disappointed with this. This is typically over-charge and cheat on customer(and an regular customer). This is double cheat.

I got really angery and asked the key(their said need to pay the bill first. Otherwise no key). I said I will call taxi and go home. After minutes of dispute, they left the 10% discount there. I pay the bill(with tire rotation about $45) and went home.

The service person's name is Peter.I fully do not recommend any service at Arlington Toyota. They are not honest persons.

We brought our car in for an oil change. They told us we had to get the 30k inspection in order to keep our Tires for Life contract going; so I did for $300 later. I ask for them to check my A/C unit in the car because the A/C had gradually lost air. They quoted me $700 to fix the A/C because the compressor clutch coil was bad. I declined due to finances. My husband decided to fix it himself to save money and bought the part for $350. When he went to change the part he noticed there was wiring ripped out. The compressor coil was not bad at all. He saitered the wiring back together and the A/C now works. Meanwgile my tires are bad. I had 3 companies look at them. When we went back to Arlington Toyota the upper management would not look to see that the original compressor clutch was still in the car (proving misdiagnois of the problem) and they would not give us our tires under our contract because they said the tires were over inflated (untrue). I have 5 receipts from Arlington Toyota showing major tire problems which includes vibration to the car at hight speeds. Arlington Toyota would not refund the $49 for the misdiagnosis of the A/C either. I have spent hundreds of dollars at this dealership keeping up my tires for life contract. They will not acknowledge the A/C being sabotaged either. Consumers need to be aware of this. Maybe if the dealerships how crooked they are on TV, some honestly will come out of this. I have pictures and receipts of everything. This speaks for itself.