KIA Motors
Reviews and Complaints

The hatch door on my 2021 kia seltos the struts fail to work and the hatch door falls down after opening and hits people in the head. Only 18000 on my car. I am a senior and do not go alot. Why has the struts on the door stopped working and the repair shop wants over 150.00 to repair when they should be on warrantee. Please advise. Sharlotte Cooper KNDERCAA9M7155213, vin number 541.954.3888

https://ksupport.kiausa.com/ConsumerAffairs/Error/OtherError

for days it will not allow me into this site so I can review my complaint over my cars theft and me almost being killed in the process.

Case#[protected]

There is information I have given you I need copies of and your site will not allow me in or anything else. my Lawsuit need all the information I summited to you. The.rim.[protected]@gmail.com

https://youtu.be/Vr6kFUkcr6U

Our car ar broke down almost 7 weeks ago on Jan 12, the dealer could not give us an appointment until Feb 1, 3 weeks later.

The car could not be diagnosed locally so they sent report to Kia America, they also don’t know what the problem is or how to fix it.

I’ve called 4 times (they don’t return calls) and they claimed to have escalated the problem but there still hasn’t been any progress, it’s still “waiting in the queue”.

We have paid over $2500 thus far in rental costs of which only part will be reimbursed about 8 weeks after car has been fixed…theoretically.

This has been both an emotional and financial burden and extremely frustrating. We’ve been without our car for almost 7 weeks now with no information as to when it might be repaired and no loaner car to use in the meantime.

Right sliding door,right door, rear lift gate and wind deflector over lift gate.

All paint peeling. Snow White pearl.

David Christopher

1280 Old Oak Circle

Birmingham Al 35235

[protected]

Vin# KNDMB5C19G6192765

Dear KIA,

I have a KIA Optima 2.0 PHEV SW car (9/2018). It is even under warranty. Suddenly the touchscreen on the head unit started to not working (touch mode) so that I can not reach the menu of the car and I can not download the updates at all.

I got the answer from the dealer/service center that there is only 3 years warranty for the head unit, and I should bear the cost for a change that takes approx. 2000 $.

My problem is, that it concerns not only the audio system, but the entire car menu because the updates for the car can not be reached.

I would like to ask you to make an exception and replace the head unit under warranty.

This car is my third KIA and I would like to buy a fouth one as well, so

I don't want to be disappointed in the brand.

Thank you for your understanding in advance.

Best regards: Edina Hornyik

KIA owner

I called Kia about the Paint coming off my Sorento and was told to provide pictures of before and repair, Proof of ownership/purchase, and proof of payment for the repairs. I was told a customer care team would review and make a determination of the possibility of reimbursement. I did this and paid $1875. After submitting the information, I waited for about 10 days. I finally got a reply. They denied my claim based on the vehicle being out of warranty! Why was I not advised of this before I spent the Money! They knew it was out of warranty and it would not be covered! I should have been told this before I spent $1900 I didn't really have on a problem they are very well aware of!

I purchased a 2016 Kia Optima Hybrid on 03-04-22.
A used car with 87000 miles on it.
I have a loan which is now at 15,500 approximately
Now the Hybrid engine is gone as well as a transmission. Both at the same time
The dealership service department now wants 24,00 in parts alone
the car is not worth that much and I am still paying on the loan
There is no way these parts of the engine would both go out at the same time.
I am paying on a loan on a car that I cannot use and cannot afford.
I am at a loss to find another way to fix this problem as I cannot afford a second loan equal to a whole new car.
I am seeking a solution to assist with this so I can get another vehicle as I feel this is unfair and not right

A few days I go I was driving my car and it started making a noise that is similar to a diesel truck engine. I proceeded to get on the free way where my car was hesitant to shift to the correct gear. I switched it over to manual as my car is a dual transmission and when I did it was in 3rd gear and my rpm’s were reading 65mph. At this point I almost got hit by semi truck with a trailer. I got off at the next exit. I called my dad and he told me to park the car until he got home from work. My dad called his mechanic who looked at it and told my dad to have me call Kia Motors because it was the bearings in the engine. I have seen that there has been recalls for that part but my vehicle has not been included in that recall. I could have lost my life or been very hurt due to the fact that my car stalled at wouldn’t reach the right speed. I thank God that I didn’t but now my car is not drive able and I’m not able to get to my appointments and things I need done.

If you drive over the recognised speed limit a series of tones is heard, not just once but ongoing. This can be disabled but resets itself each time the car is turned off. Additionally, disabling it also removes other information that assists with driving safely.

It is particularly annoying when the vehicle gets the actual speed limit wrong.

Can just the warning tone be turned off permanently?