KIA Motors
Reviews and Complaints

Dear Sir/Madam,

We got delivery of seltos from your dealer/Distributor network Dhigra Motors on dated 3rd March 2024 with certain defect highlighted at the time of delivery as well to Mr Ankul Vashishth (Sales person) . as detail below:

1. Engine check light on

2. Adas cruze control not working.

Above Vehicle was return back to them to get this rectify on immediate basis.

Now till date above issues still not rectified inspite of several request and reminder.

We are struggling to get the vehicle in good condition but no rectification done till today.

I am hereby attaching the documents for your intervention & prompt action .

You are requested to replace the vehicle with new one as its not as per our satisfaction.

Thanks & Regards

Abhishek Garg

[protected]

I purchased a vehicle from kia west coquitlam. Had it approximately a week, the more time went on then more I realized I don't like anything about the vehicle. They have a 30 day return policy supposedly. So I contacted them and told them I was unhappy with the vehicle and didn't like it. That's when I was told I can't return it, I'd have to trade it in which would give me double negative equity. So he basically said just keep the vehicle that you paid over 30 grand for and hate. Keep it for a year then bring it in and get what I want. Gee thanks buddy. What a crock. Don't advertise 30 day returns if you don't intend on honoring it. I also feel like there is something wrong with the vehicle.its shifts very hard and I can feel that sometimgnis not right underneath. I wish I had just stayed with the original dealer I was going to. I will never purchase from these guys again!

I have been trying to get the recall on my vehicle checked and/or repaired. The dealership has said there isn't a fix. Also, I can't get them to call me back or speak to me directly. I am retired and this is my only vehicle. The VIN is KNDCB3LCXL5400184. I have called Burt Ogden Kia in Harlingen, TX and Mike Shaw Kia in Corpus Christi, TX due to that is where I purchased the vehicle.

It has been months since I first began trying to rectify the recall.

I am at a loss as to what to do next.

I was just informed that my 2021 kia k5 will need to have the wiring harness replaced due to a corrosion with the connector to the egr value. 1st I feel the dealership is trying to take advantage of me. It is very hard to believe that a car 3 yrs. Old that has been kept in a garage will need the wiring harness replaced. This started with a warning service light. The cost of the repair is 5400.00.

The Vin Number is: 5XXG34J22MG029422 2021 KIA K5 The dealership is Ray Skillman Kia located in Greenwood Indiana.

The hatch door on my 2021 kia seltos the struts fail to work and the hatch door falls down after opening and hits people in the head. Only 18000 on my car. I am a senior and do not go alot. Why has the struts on the door stopped working and the repair shop wants over 150.00 to repair when they should be on warrantee. Please advise. Sharlotte Cooper KNDERCAA9M7155213, vin number 541.954.3888

https://ksupport.kiausa.com/ConsumerAffairs/Error/OtherError

for days it will not allow me into this site so I can review my complaint over my cars theft and me almost being killed in the process.

Case#[protected]

There is information I have given you I need copies of and your site will not allow me in or anything else. my Lawsuit need all the information I summited to you. The.rim.[protected]@gmail.com

https://youtu.be/Vr6kFUkcr6U

Our car ar broke down almost 7 weeks ago on Jan 12, the dealer could not give us an appointment until Feb 1, 3 weeks later.

The car could not be diagnosed locally so they sent report to Kia America, they also don’t know what the problem is or how to fix it.

I’ve called 4 times (they don’t return calls) and they claimed to have escalated the problem but there still hasn’t been any progress, it’s still “waiting in the queue”.

We have paid over $2500 thus far in rental costs of which only part will be reimbursed about 8 weeks after car has been fixed…theoretically.

This has been both an emotional and financial burden and extremely frustrating. We’ve been without our car for almost 7 weeks now with no information as to when it might be repaired and no loaner car to use in the meantime.

Right sliding door,right door, rear lift gate and wind deflector over lift gate.

All paint peeling. Snow White pearl.

David Christopher

1280 Old Oak Circle

Birmingham Al 35235

[protected]

Vin# KNDMB5C19G6192765

Dear KIA,

I have a KIA Optima 2.0 PHEV SW car (9/2018). It is even under warranty. Suddenly the touchscreen on the head unit started to not working (touch mode) so that I can not reach the menu of the car and I can not download the updates at all.

I got the answer from the dealer/service center that there is only 3 years warranty for the head unit, and I should bear the cost for a change that takes approx. 2000 $.

My problem is, that it concerns not only the audio system, but the entire car menu because the updates for the car can not be reached.

I would like to ask you to make an exception and replace the head unit under warranty.

This car is my third KIA and I would like to buy a fouth one as well, so

I don't want to be disappointed in the brand.

Thank you for your understanding in advance.

Best regards: Edina Hornyik

KIA owner

I called Kia about the Paint coming off my Sorento and was told to provide pictures of before and repair, Proof of ownership/purchase, and proof of payment for the repairs. I was told a customer care team would review and make a determination of the possibility of reimbursement. I did this and paid $1875. After submitting the information, I waited for about 10 days. I finally got a reply. They denied my claim based on the vehicle being out of warranty! Why was I not advised of this before I spent the Money! They knew it was out of warranty and it would not be covered! I should have been told this before I spent $1900 I didn't really have on a problem they are very well aware of!