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KIA Motors review: Service and communication

M
Author of the review
10:53 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dropped my car to Trinity Kia Service Department on the 9th of February at 7:45am.

I was told by 8:45am on the same day I will have a call back telling me what issues they found. I did not receive a call until 12:45pm that same day.

I was told the car needed a new part that will have to be ordered and shipped, and was told 2 weeks wait at the most.

I then called back to ask about a Hire Car for the mean while and have not heard back from anyone since the 9th Feb (today is 19th Feb)

I keep calling to try and get a hold of someone and all I am told is "I will email the Service Dept. and someone will call you back" no one is calling back.

During my time speaking with receptionists, I found out my part had arrived 3-4 days after I dropped my car off, and no one rang to tell me it arrived.

My car is not currently booked in to be fixed as of yet, and I was told the next available date was the 27th of February, But was told today, that it had moved to mid-late March.

I cannot go this long without a car, I am a mother of multiple children who attend school, I work, I am not happy with service I am NOT receiving by Kia Cairns.

Desired outcome: My car fixed ASAP by the end of this week like I was told. end of week being Friday 23rd February 2024

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  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
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    Nov 15, 2024
KIA Motors Category
KIA Motors is ranked 4 among 1391 companies in the Car Dealers category
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