KIA Motors
Reviews and Complaints

The hatch door on my 2021 kia seltos the struts fail to work and the hatch door falls down after opening and hits people in the head. Only 18000 on my car. I am a senior and do not go alot. Why has the struts on the door stopped working and the repair shop wants over 150.00 to repair when they should be on warrantee. Please advise. Sharlotte Cooper KNDERCAA9M7155213, vin number 541.954.3888

https://ksupport.kiausa.com/ConsumerAffairs/Error/OtherError

for days it will not allow me into this site so I can review my complaint over my cars theft and me almost being killed in the process.

Case#[protected]

There is information I have given you I need copies of and your site will not allow me in or anything else. my Lawsuit need all the information I summited to you. The.rim.[protected]@gmail.com

https://youtu.be/Vr6kFUkcr6U

Our car ar broke down almost 7 weeks ago on Jan 12, the dealer could not give us an appointment until Feb 1, 3 weeks later.

The car could not be diagnosed locally so they sent report to Kia America, they also don’t know what the problem is or how to fix it.

I’ve called 4 times (they don’t return calls) and they claimed to have escalated the problem but there still hasn’t been any progress, it’s still “waiting in the queue”.

We have paid over $2500 thus far in rental costs of which only part will be reimbursed about 8 weeks after car has been fixed…theoretically.

This has been both an emotional and financial burden and extremely frustrating. We’ve been without our car for almost 7 weeks now with no information as to when it might be repaired and no loaner car to use in the meantime.

Dropped my car to Trinity Kia Service Department on the 9th of February at 7:45am.

I was told by 8:45am on the same day I will have a call back telling me what issues they found. I did not receive a call until 12:45pm that same day.

I was told the car needed a new part that will have to be ordered and shipped, and was told 2 weeks wait at the most.

I then called back to ask about a Hire Car for the mean while and have not heard back from anyone since the 9th Feb (today is 19th Feb)

I keep calling to try and get a hold of someone and all I am told is "I will email the Service Dept. and someone will call you back" no one is calling back.

During my time speaking with receptionists, I found out my part had arrived 3-4 days after I dropped my car off, and no one rang to tell me it arrived.

My car is not currently booked in to be fixed as of yet, and I was told the next available date was the 27th of February, But was told today, that it had moved to mid-late March.

I cannot go this long without a car, I am a mother of multiple children who attend school, I work, I am not happy with service I am NOT receiving by Kia Cairns.

As a returning Kia customer to Roseville Kia, I expected my experience to be a positive one, similar to the last. It was not.

The sales team currently functions with the bait and switch, high pressure, too many people involved tactic that has kept me away from dealers, except Roseville Kia, for the past 20 years. We had in writing what we wanted, were told to come in to sign on the deal as what we wanted worked for Kia Roseville, and when we got there, we were told that Christian the sales manager did not agree to the deal that was sent to us in writing (text) and the haggling commenced when we were supposed to be there to just sign the contract, as we had already done the preapproval through KMF.

Needless to say, we walked out without purchasing and will not be back to Roseville Kia to purchase again. Our business is now elsewhere for our new EV9.

Nearly three years ago, I dropped my vehicle off at the Dealership with my recall paperwork. The service manager, at the time, asked if he could keep my vehicle overnight. Of course, I said. I informed him that I used my vehicle for work. He mentioned that he could not give me a vehicle. I informed the Service manager that I was burning 4 quarts every 1,000 miles. He asserted that he has to keep the car overnight and I would have to figure out how to get to work. I left. I attempted the same drop off attempt again. I am not sure of the dates; It is definitely in the computer system. Time went on and my vacation came up. I decided to drop the car off the third time. At this point, there was a new Service Manager. He was very friendly. I explained everything to the Service Manager.

He mentioned that he would have given me a vehicle to drive during the overnight test. At this point, he asked how man miles I had. I wasn't sure at the time. I went to the vehicle to check the mileage and it was a little over 100,00 miles. I gave him the number and he said it was out of warranty. Now I am stuck paying for a broke vehicle.

I purchased a brand new 2019 Kia Forte (3KPF24AD8KE037000)

from a dealership in Puerto Rico. Now that I live in Texas, I'm facing an issue with the Kia dealership, which is refusing to fulfill a security recall that addresses the anti-theft system of my car. It's unacceptable that Kia is rejecting a US citizen and permanent resident of a US state, denying me the proper updates and services that ensure the security of my vehicle on US roads.

I trusted Kia to take care of me and my vehicle, but now I'm left with no insurance for my car until this update is completed. It's their responsibility to fulfill court rulings and settlements, and I'm not asking for anything more or less than what's needed. It's outrageous that I'm being advised to ship my car back to Puerto Rico to get the update, and when I tried to seek help from customer service, the representative hung up on me.

I will not stand for this. My next steps are to contact the Better Business Bureau, NHTSA, and any local agency that can help me. Kia must take responsibility for their negligence and provide me with the services I need to ensure my vehicle's safety on US roads.

Right sliding door,right door, rear lift gate and wind deflector over lift gate.

All paint peeling. Snow White pearl.

David Christopher

1280 Old Oak Circle

Birmingham Al 35235

[protected]

Vin# KNDMB5C19G6192765

I had bought a 2020 KIA Sportage from University KIA, in Madison, AL in March of 2020. Last February 2023, when washing the vehicle i had noticed that the paint or clear coat was starting to peel off of the side view mirrors. I took it back to the dealer for a warranty complaint, they took some pictures and had me get an estimate. They did fix this issue, now just a couple of days ago, February 2024, I noticed paint/clear coat peeling off of the rear spoiler, same type of issue as the mirrors. When I called the warranty department at University KIA they told me even though the car only has 32,000 miles on it has surpassed the 36 months warranty and that they do not think that KIA will repair it but to bring it in and they will take pictures to send it in and see what KIA corporate says.

I have owned a few KIA's over the years and never really had any issues mechanically, but cosmetically this should not be happening to a car that is not even four years old yet. If this keeps up this will probably be the last KIA I ever buy.

When you spend good money on a car you expect the paint to last more than 36 months.

Dear KIA,

I have a KIA Optima 2.0 PHEV SW car (9/2018). It is even under warranty. Suddenly the touchscreen on the head unit started to not working (touch mode) so that I can not reach the menu of the car and I can not download the updates at all.

I got the answer from the dealer/service center that there is only 3 years warranty for the head unit, and I should bear the cost for a change that takes approx. 2000 $.

My problem is, that it concerns not only the audio system, but the entire car menu because the updates for the car can not be reached.

I would like to ask you to make an exception and replace the head unit under warranty.

This car is my third KIA and I would like to buy a fouth one as well, so

I don't want to be disappointed in the brand.

Thank you for your understanding in advance.

Best regards: Edina Hornyik

KIA owner

On 10.7.2023, my adult daughter was rearended by another vehicle while she was driving her brand new Sportage 2024. She just graduated college and saved her money to buy what she thought would be a wonderful car. As of today, 1.29.2024, her car has not been fixed. Part number 65511DW070, rear floor pan has been back ordered for 4 months! She continues to have to use a rental and we have called Kia Customer service at least 3 X and they said there is nothing we can do (case # [protected]). I have asked if I can go down to West Point Georgia to pick one up... because we all know that they are currently manufacturing them locally. I was denied because those floor pans have been spoken for... (Which means they have enough for new cars, but they can't spare one for my daughter's car... A car which she continues to be making Kia payments every month and is unable to drive.) Nobody has answered me. I attempted to call corporate office in California, and no one picks up the phone. We are stuck with a car that we cannot drive and it's Kias fault and they continue to make money off my 24-year-old daughter!

I called Kia about the Paint coming off my Sorento and was told to provide pictures of before and repair, Proof of ownership/purchase, and proof of payment for the repairs. I was told a customer care team would review and make a determination of the possibility of reimbursement. I did this and paid $1875. After submitting the information, I waited for about 10 days. I finally got a reply. They denied my claim based on the vehicle being out of warranty! Why was I not advised of this before I spent the Money! They knew it was out of warranty and it would not be covered! I should have been told this before I spent $1900 I didn't really have on a problem they are very well aware of!

Automatic Emergency Braking
Passenger Side Air Bag
Smart Cruise Control System
Forward Collision Warning
Lane Departure Warning System
attached Picture of all the features that stopped working on this vehicle.
Head lights blinked on occasion and others all stopped working at the same time which makes the vehicle unsafe to drive.

Took it into the dealer and they replaced the SOP Module due to code B10055, ACU communication error tested and found module not communicating with vehicle. To replace this part it costs me 925.50 + additional $200 for initial diagnosis. This part did absolutely nothing to fix the problems I was having. Out $1125.00

After replacing this part they ran another coding and found that the ODS mat has internal short causing failure of variant coding. This part will cost an additional $3,287 to fix. Looked online and noticed that Kia has safety Recall (SC175) for [protected] Kia Sedona for the Front Passenger Seat Occupant Detection System (ODS) Harness which is the exact same part that my Kia Sorrento needs and falls in the same year built. My 2017 Kia Sorrento has only 56,000 miles on it.

Kia Dealership supposedly fixed the CCS Headlights Flicker Failure which was a separate recall which was a multifunction switch but this did not fix the other sensors.

On 1/16/24 my husband and I went to Kia of Cherry Hill to purchase a vehicle. My son's friend work there so I felt he would treat me right and don't cheat me. He told me not to use my trade-in and that this was a better car than the one I wanted. This car has nothing but a radio. I have lymphadema so I need leg room. If I push the seat back no can sit in the back. I said to him I don't want a $500 payment, he said oh no it's not going to be near there. He locked me in for $475. a month. I would have never agreed to pay $500. for 75 months on this. This car has no electric anything. We are elderly people and we can hardly get in and out the car. He use his relationship with my son to cheat and deceive me. He was thinking I would just accept it, but I'm not. This is a replica of a car that should not be sold. I didn't get to drive the car or get inside. I feel like I was misled and cheated. Why would I pay over $35,000 for a box car. If this is what they are doing there, someone needs to investigate. I feel I should get the car I wanted. I'm 65 and my husband is 83 years of age and both are disable.

I have a 2016 Kia Optima and at the moment they are being held up with duct tape. When the first window broke my wife took it to the dealer to get fixed. A service tech used some kind of tape to hold window up until repaired. The service manager call with a estimate of around $2500 to repair. The tape they used to hold window up took a quarter size chunk of paint off the drivers side door. When my wife returned to dealership to show them that the tape had removed some paint the service tech complained that he would have to fix the paint removal out of his pocket which I find that hard to believe. Since the first window will not stay up, we now have 3 window that have to be taped to stay up. I have found numerous complaints about the window regulators and a copy of a Technical Service Bulletin from Kia about this issue and affected VIN numbers. I also found a number of class action lawsuits regarding the same issue which I plan on contacting that Firm to be included if I can not get this issue resolved. Look forward to your response before any further action is needed.

I purchased a 2016 Kia Optima Hybrid on 03-04-22.
A used car with 87000 miles on it.
I have a loan which is now at 15,500 approximately
Now the Hybrid engine is gone as well as a transmission. Both at the same time
The dealership service department now wants 24,00 in parts alone
the car is not worth that much and I am still paying on the loan
There is no way these parts of the engine would both go out at the same time.
I am paying on a loan on a car that I cannot use and cannot afford.
I am at a loss to find another way to fix this problem as I cannot afford a second loan equal to a whole new car.
I am seeking a solution to assist with this so I can get another vehicle as I feel this is unfair and not right

A few days I go I was driving my car and it started making a noise that is similar to a diesel truck engine. I proceeded to get on the free way where my car was hesitant to shift to the correct gear. I switched it over to manual as my car is a dual transmission and when I did it was in 3rd gear and my rpm’s were reading 65mph. At this point I almost got hit by semi truck with a trailer. I got off at the next exit. I called my dad and he told me to park the car until he got home from work. My dad called his mechanic who looked at it and told my dad to have me call Kia Motors because it was the bearings in the engine. I have seen that there has been recalls for that part but my vehicle has not been included in that recall. I could have lost my life or been very hurt due to the fact that my car stalled at wouldn’t reach the right speed. I thank God that I didn’t but now my car is not drive able and I’m not able to get to my appointments and things I need done.

If you drive over the recognised speed limit a series of tones is heard, not just once but ongoing. This can be disabled but resets itself each time the car is turned off. Additionally, disabling it also removes other information that assists with driving safely.

It is particularly annoying when the vehicle gets the actual speed limit wrong.

Can just the warning tone be turned off permanently?

On November 14 I was informed that my 2014 Cadenza has a problem that requires a recall. A short circuit could cause an engine fire. I was told to not park my car anywhere near another car or a building. I have been waiting a month and half without the use of my car, as driving it is discouraged as IT MAY BLOW UP. A month and a half? Are you kidding? I have been without my car for six weeks waiting for KIA to get their [censored] together and fix my car. "We're waiting for the part" is a lame excuse. FIX MY CAR SO I CAN DRIVE IT.

I unfortunately had a deer run out in front of my 2019 KIA Sorento and it went into the body shop (Third Generation Auto Body Nesconset NY [protected]) for repairs and one of the items is on backorder. The part in question is P/N: 86510-C6510 has been on backorder since 12/7 and finally shipped from KIA Corporate in South Korea on 12/14. The dealer that handled the transaction, Generation Kia Bohemia NY, totally messed this up by not communicating with the auto body shop and my vehicle has sat idle for nearly 3 weeks. Now it has to wait for the part to arrive, either by air or sea, to get shipped to the auto body and them painted and put on my vehicle. I have been without my vehicle since November 28 and it looks like I'll be without it for another month. (Assuming the part is coming by sea). i found the exact OEM part at KIAPARTSNOW.com but evidently I have to wait for the part to come from Seoul South Korea when the actual part is sitting in California. I've lost a considerable amount of time for apparently no reason what so ever. Very frustrating to say the least. I want KIA to pay Monthly payment since it has been sitting idle for over a month and would like a good explanation as to why the part that I found, an OEM part mind you, isn't good enough that I have to wait weeks for it and I get screwed in the end. I passed my 30 day rental period through insurance and still I have nothing. I really want answers now as someone, other than myself, should have to pay for these delays