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CB Car Dealers KIA Motors Kia Sportage 2020
KIA Motors

KIA Motors review: Kia Sportage 2020

C
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5:58 am EDT
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I purchased a brand new Kia Sportage at Uptown Kia in Cornwall, Ontario in 2020. First off, I want to say what a beautiful showroom this is and how amazing all the staff are at this location. Very friendly, helpful and it's always easy to make appointments in a timely manner. The job at hand gets done, but there are obviously serious issues beyond their scope that need to be further investigated and resolved.

I have three main, recurring complaints.

#1 - The DLR light keeps burning out on the right passenger's side and so far it's been replaced 6 (six) times that I have record of - possibly more. At the moment, it STILL does not work, and unless I get stopped by the police, there seems little point in getting it fixed again at the Cornwall dealership. There is obviously an underlying issue here that needs to be investigated and addressed because I am tired of going back to Kia and wasting my time. I am having similar problems with the right back up light. I am requesting that the entire units be replaced at no charge.

#2 - The external temperature gauge is inaccurate - always has been. Investigated at least twice but has never been resolved. I am requesting further investigation and resolution at no charge.

#3 - The outside door handles break off with regular force. This has occurred at least twice to the passenger rear door (that I have record of) and a couple of times with the other handles. I am requesting that this be investigated and resolved.

Desired outcome: I need a rep from Kia's head office to look into these issues, contact me and arrange resolution in a timely manner by the staff in Cornwall or escalate it to the hands of more knowledgeable/competent representatives/mechanics.

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