CB Car Dealers KIA Motors 2022 kia soul

KIA Motors review: 2022 kia soul

Antonio DiFiore of Allison Park, US

Sep 10, 2024 3:23 pm EDT

Verified customer

Featured review

The power windows in this vehicle have not functioned properly since the day I purchased it from Jim Shorkey KIA in Wexford Pennsylvania. It appears to be the master switch that is defective. The individual power window switches operate normally for the front and rear passenger doors as well as the driver's side door switch. The failure that I am experiencing is that the master switch on the driver's side door that operates the passenger windows fails to close. At times, it is only for a few seconds and other times, it will not close the window at all and then I have to use the switches on the individual doors in order to close the windows. The windows have failed to close on multiple occasions and a couple times has almost resulted in an accident because I am trying to drive my vehicle on the highway in a severe rainstorm and I end up having to use the individual switches to close the windows because there was nowhere safe to pullover at the time and my vehicle was becoming filled with water. I have brought my vehicle in to be serviced multiple times, and the failure continues to happen. During one service call, I was told that it was an old switch design that has caused problems in previous models. Furthermore, I was told that there was nothing that can be done and that there was a certain process that I needed to follow to close the windows which is absolutely ridiculous! I should not have to time my windows in order to be able to close them. I have never in my life have had this kind of problem with power windows and I have owned many cars, and several have been KIA's. My family has purchase in 16 years six vehicles from KIA - Rondo, two Sportage's, two Forte's, and a Soul based on my past positive experiences with your vehicles which I am considering not purchasing anymore or recommended your vehicles to anyone else. Not only am I having problems with my Soul but my wife's Sportage that we purchased three years ago is leaking oil approximately 3 quarts every 1,000 miles. We may have to replace the engine in the car and it's only three years old with very low mileage. I would like this matter resolved as soon as possible. I have been very patient, and it's been almost two years with respect to my Soul and that is unacceptable. If this is the quality to be expected with your vehicles moving forward, I will not purchase another KIA and neither will my friends and family and I definitely will not recommend your cars to anyone. I used to be very happy with KIA's vehicles but apparently the company has decided that the bottom line is more important than quality and customer satisfaction, just terrible and extremely disappointed in your product and now I'm stuck with both not knowing what is going to fall apart next.

Desired outcome: I want the issues with both vehicles corrected and an extended warrantees to cover these specific issues for the lifetime of the vehicles.

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KIA Motors Contacts

KIA Motors phone numbers

+1 (877) 542-2886
+1 (877) 542-2886

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25%
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Mexico

More phone numbers

KIA Motors emails

marketing@kia.com

100%
Confidence score: 100%

Support

KIA Motors address

12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)

KIA Motors social media
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Sep 16, 2024