Faraz Auto Sales
Reviews and Complaints

Bought a car from these guys less than a year ago. Our family has grown and we need a bigger vehicle, so I was in a different dealership getting a trade-in value. They ran the car-proof and looked very concerned: "Your car is worth almost nothing. It was bought back by the BMW dealer as a lemon. Who sold you this?" Obviously, this information was never disclosed to us when we purchased the vehicle. In fact, we paid a premium for it because it was low mileage. Most likely it was low mileage because it was always in for repair. I guess I wasn't really surprised. These used car lots all seem pretty shady. I learned my lesson and will never again purchase from a non-dealer. I've reported them to the UCDA in hopes that other people will be spared the grief of dealing with these immoral cheats.

Finding and purchasing the right used car can be a challenge for anyone, but many of the common difficulties of such a task can be easily mitigated by doing the research needed to understand your wants, needs and expectations before you head to the dealer. When I started the task I visited this site and reviewed both the reasonable and unreasonable complaints about Faraz. In spite of some hostile and perhaps unreasonable comments, I was very impressed with the way Ali Hemmati positively responded to each and every customer complaint. Accordingly I then emailed Faraz to set up an appointment to view a vehicle. When I got there I was greeted like a long lost relative and the car I wanted to review was parked out front waiting for an introduction and a test drive.
They were knowledgeable about the vehicle and it's options and it's faults, they shared it's history, (including the details of their purchase of that vehicle) and finally sent me on my way to "sleep on it" before a purchase. They also have a very large showroom with many competing vehicles so it was easy for my wife and I to review other potential brands before making our final selection.
I did buy the car the next day... 10 days ago... and absolutely love the vehicle and more importantly, the way my wife and I were treated throughout the entire experience. Faraz is a large organization and to me, it looked like these folks have a lot of happy customers who we don't hear from. So I thought I would share my very positive experience to add some perspective to these reviews.

I recently made my second purchase from Faraz Auto Sales. Since I had spent quit a bit of time shopping around at different dealerships and reading reviews on the internet before making any car purchases, I feel compelled to write about my own experience with Faraz Auto.
I first visited the dealership two year ago to purchase a car for myself. I was looking for a reliable and economic vehicle that didn't require much maintenance; and my budget was limited. I met with Ali and he carefully listened to my concerns and understood what I was looking for in a car. After showing me the options I had, he assured me that I could take the car to the mechanic of my choice and make sure its in good condition. I returned to the dealership a few days latter with my family to finalize our decision, and decided to go with a VW Jetta. My mechanic approved of the car being in great condition and we made the purchase through financing. The car has been working like a clock and never given us any trouble. This year we decided to purchase our second vehicle from Faraz Auto. Since we had a more flexible budget this time around, we had a greater range of options to choose from.My family and I visited the dealership a few times; Ali answered to all of our questions and concerns and really helped us in making a smart decision. We finally decided to purchase an Audi Q5. During our entire experience with the dealership we realized Faraz Auto is a family business and the staff are all passionate about their work. I have never purchased a new car in my life, so I've had the experience of dealing with various used-car dealerships. I have never known of any car sales staff who are as caring and professional as the ones in Faraz Auto. This all made sense to me once I found out they are a family business; and for that, none of the staff ever opt out of taking the responsibility in providing great costumer service. That's exactly what you would want in a car dealership, a team that support each other! (otherwise, a lot of things could go wrong, trust me i've been there!). I've been to enough dealerships with salesmen who try to make their commission by any means necessary and not care about they're companies name and reputation. Thats definitely not the case at Faraz Auto, they are honest, informative, and not pushy because they care so much about they're company's name. Just by reading their responses carefully on this forum, anyone can realizes that the staff are responsive and and do not discard any concerns. All it takes is a little bit of common sense to know your shopping at the right place.

Purchased a used 2010 G37s Coupe in late August 2014...After making the deal and was originally going to have the car delivered from there office in Toronto to st, john's, Newfoundland was first told by "Nick" salesman it would take about 1 week at a cost of around $1, 000...So I called the transport company and was told it could take 2 weeks or longer...So I decided my girlfriend and I well fly to Toronto and drive the car back home to Newfoundland...This is when it went down hill left with the Infiniti G37 with 45, 000klms and was going to take my time and drive home...not long after noticed driver hid projector headlight was not working and had moisture inside the lens...took it back they came back and it was working(not sure what needed fixing bulb or ballast) since it was late we decided we'll leave in the morning..well started hearing what I thought was front wheel bearing..went back went for a drive with nick driving said it sounds like wheel bearing..delayed again given a loaner car it turned out the tires were junk...talked on the phone was told it's done asked what did they do..nick tells me 4 "new tires" were installed but the front and rear had different tire makers...I told him no way after spending $30, 000 did I want 2 different tire brands..he said they searched everywhere and of all Toronto being a Saturday he couldn't find 4 matching...So being that its a rear wheel drive I accepted it...So after a day and half of driving I was in new Brunswick getting a wheel alinement on the car it was pulling a little to the left...mechanic calls me in garage to show me he can't do alinement due to the 2 front tires had side wall bulges and was told needed 2 new tires talked to nick then the owner let mechanic explain whats up and they replaced 2 new tires but not tell next day as the tire size and brand to match the rear were being shipped overnight...owner was not happy he had to spend $700 for 2 tires being there 19" and I'm thinking ya right if we were to have a blowout on the hwy what our lives meant nothing..it was then talking to the owner faraz he tell me we used 4 good used tires..nick should not have told you they were new...I told him I would have payed the difference back in Toronto if I knew they were used..any way we made it home...Earlie Oct/2014 I started hearing a whine in the transmission(6 speed manual) made appointment at Infiniti in st, john's and it was confirmed it need new gear box which was covered under Infiniti warranty and it also needed a new driver side headlight...as the light had water droplets inside the housing...Infiniti warranty does not cover headlight so I told service rep I had aftermarket warranty that I paid over $2000 at time I bought the car that nick said covers everything...well to find out no they don't cover headlights...so no way was I going to spend $1500 to the dealer..light was still working it had the water inside and they go by there TSB(tech service bulletin)when there is water droplets replace...So it is now Feb/2015 car has been in storage since November...so i went to put car up on 4 jack stands to get the rims painted I decided to remove the driver headlight and see whats going on...well turns out who ever hacked in the back of the light installed after market HID set and didn't use factory ballast...the problem was when they changed the bulb plug to aftermarket they drilled a 1 inch hole on the light cover and used silicone and there was a hole in the silicone...phoned faraz got no where texted nick explaining what was done to the headlight and also sent pictures...to this day almost 2 weeks nothing..no phone call or any reply...buyer beware...when we went to faraz the first day they were all hand shakes nice to see you...but I was pissed knowing the crap tires they used and to think what could have happened or if I waited 2 weeks or more to have it delivered it would of had crap tires...burnt out light...I would never deal with them again

I saw Faraz Autos lottery. I completed the scale and received a large print page saying congratulations I had won a $18, 000 dollar car. After I did not receive the car I talked to them on the phone. They said I didn't win any car and I would not receive one. Scam, scam, scam and a lot of money lost.