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KIA Motors review: Customer support

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Author of the review
10:23 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Kia Team,

My experience with your customer support in Korea and Europe was rather disappointing. In short: There was no support, but rather giving me a run-around and no one was willing to help.

I imported a Carnival from Korea to Europe. European officials won´t allow it on roads as they would need some official data from the manufacturer that the vehicle complies with KMVSS( Korean Motor Vehicle Safety Standards) or UN Standards.

Kia Europe cannot give any information as the vehicle was never produced for Europe. Fair enough. But I think it is poor performance that they claim to have no access to Kia Korea, finding a department that would be able to issue the data linked to my vehicle ID. Seriously? Kia in Europe does not talk to HQ in Korea?

Kia Korea even more surprisingly just told me to contact the dealer who sold me the car and this person just did not grasp the ask, and simply sent me marketing material for the latest Carnival (not even mine) model. Utterly useless. They play a blame game and no one takes responsibility or provides needed service.

Desired outcome: Is anyone at Kia able to connect my 차 대 번호 (Car ID Number) with the above-mentioned regulations? I´d be willing to purchase the data sheet if that is what is needed.Thank you

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  1. KIA Motors Contacts

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    More phone numbers
  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
KIA Motors Category
KIA Motors is ranked 4 among 1391 companies in the Car Dealers category
#02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai #06 Honda Motor Honda Motor

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