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CB Car Dealers KIA Motors delay on kia parts replacement and lack of service supports.
KIA Motors

KIA Motors review: delay on kia parts replacement and lack of service supports.

G
Author of the review
12:07 pm EDT

On 17 January 2018, My car had minor accident with damage on the 3 parts, "Front Headlight, Front Bumper and Front side panel" all on left side.
I submitted my car to Kia Malaysia Plentong Johor service center for repairs since they commited to repaur the car in 30days. A good advises made by the Kia Service center and Kia care lines Malaysia. After 60 days, I am still waiting, and many followup made. After more than 3 month, the parts replacement for my Kia Rondo finally arrived to Kia service center Plentong Jb. I receive a call from the service center told me. "Sir, your car is ready for collection, thank you". "Thats ALL!"
Dear KIA, it is so inconvenient for my family, imagine... no car to use for 3 months". I hires a car for 3 months just to send my kids to school.
I was told by the mechanic at service center the lack of spare parts is the problem.
Called KIA service center exactly one month after to ask cause of delay. They replied we are in the midst of finding the parts from Korean.
It took KIA Malaysia to find the replacements parts so long.
Now my car is ready, my car was sleeping for 3 months, at least there must be a service done to it by KIA.

What kind of service is KIA providing now?
I would need a much further explanation from KIA Malaysia as promised.
Total disappointment with KIA Malaysia/ World.
Maybe I should put my complaint in social media for all to read as I have the whole story with black and white.
WXF 5963

Update by Guna Alageri
Apr 15, 2019 12:09 pm EDT

Correction on date of incident :- 17 January 2019.

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