KIA Motors
Reviews and Complaints

On June 1, 2019 I went to Parkside Kia in Knoxville, Tn to trade my 2017 Kia Sorento for a used car with lower payments, they showed us a 2020 Charcoal Gray Soul LX, we took it for test drive and really liked it, we asked if it had Sirius XM radio and were told not at this time but they have Sirius come in and add it to the vehicle, they were going to call first thing Monday morning 6/3/2019. We gave them one week to work on it, meanwhile we discovered there were no cupholders orvents for heat and air in the back seat, cupholders not a big deal, air should be essential. The Sorento I traded was fully loaded, they promised to give me 17, 8 75.00, well they decided not to give us the payoff price, they lowered it alot, the final total of this car was 28, 000.00 and being financed by Kia at 456.22 a month, not much lower than we were paying, I am so angry about this whole action, they got so much more than they gave, it turns out no satallite radio at all, in fact Sirius XM gave us a radio to use til it could be added[?] to our new car, well there is no place to add it in this car, this is my fourth and final Kia, I will go elsewhere from now on and I plan on writing to several tv stations about this lousy deal, and shame on you for allowing this to go on cheating poor people like they don't matter, I will no longer do service with Parkside Kia either, they have yet to call me back to help with this matter, Sincerly Mrs Carol Bardi, phone:[protected], address 1021 Jones St Athens, Tn 37303, I hope you can help in some way.

I had to take my car for service and to change the radiator, I took I to the Kia service center in Abu Dhabi and after keeping the car for 3 weeks they returned my car full of dust and sand from inside out and with scotch tape on the bumper ( please not there was no issue before with the bumper) and after taking the car they said I can come back after 3 days they will clean and put some of the parts which they didn't have any and still charged for but they thought it's a good idea giving me a car which is not safe to drive .

I took the car and on the way home from the service center the engine under cover felt down, when I went back to the service center and spoke to the very rude manager in mussafah Kia service center he refused to listen to my complains or offer any thing as service recovery.
I need a solution to this since it's unacceptable to charge 4000 AED and return the car in this condition.
Attached supporting pictures

I was encouraged to purchase extended warranty when I bought my 2015 Kia Sedona . I paid $3650 for this warranty. Prior to the warranty coming into force my Kia was declared written off due to an accident. I requested a cancellation of the warranty and a refund as it had not been used. Upon completion of the warranty period if there were no claims I was entitled to a refund of $1000. The company stated I was not eligible as I would not own the vehicle in 2025 when the warranty period ended. The only comment was we understand your frustration and although we have your $3650 and provided no service to you no refund will be offered. My next step is to approach the Calgary Media. One lesson learned "Do not buy extended warranty"

Dear Sir,

Referring to the a/m subject, please be informed that I'm driving KIA for more than four years and was really satisfied & enjoying.
Unfortunately, I recently had a very bad experience as follow :
The door seal weather-strip (rubber) for both right and left rear doors is melted and extremely sticky, has and still causing a lot of damages to me and to anyone whoever rides on the back or just open the door.
I came to know that this problem is widely known for my car model.
During 2017 - 2018, I called from time to time the KIA Egypt call center to check the spare parts availability and it was never available.
This year on 7th of April.2019, I was finally told that each spare part cost 850 EGP excluding 14% taxes, and that I should visit the maintenance center to pay for and make an order.
I did go on "4th of May.2019" to KIA service center- Roxy Heliopolis in Cairo-EGYPT, I`ve been informed that the car was out of the warranty by DEC. 2018 while I had this complain much earlier !
And the most disturbing comment that my car is the first case to apply for this complain about the door rubber seal ! Also, that it's a misuse! How could it be a misuse from me and why it`s not the 4 doors then.. !
Later on I called to acquire the exact dates when I started to ask for the spare parts and I was shocked to know they don't have these requests history on their records.
I know it's a small issue, but, the attitude and disrespect that really matters.
So It will be greatly appreciated to assist me here.
Based on the above, I`m looking forward to receive your feedback and prompt action, please.

The Car details /
Rio Hatchback model of 2014
Chassis number : 512BE6902273
Let me know if you need any further info.

Thanks,
Nirvana Hussein
My Mobile : +[protected]
My E-mail : [protected]@hotmail.com

I bought a KIA CEED SW 2012, first hand. At the end of 2018 my cars chest console addle and opened up. This is a chronic Kia Ceed problem in Türkey and the dealer company (Celik Motor A.S.) doesn't care to fix the problem. I applied to dealer company (Celik Motor A.S.) in 2019 to fix it under guarantee because its a manufacturing defect. This problem comes up in all kia ceeds after five years duration of use in Turkey. The dealer company, Celik Motor A.S., refused my application on the ground of ended warranty.

Dear Kia Motors,
I would like to complaint a few things regarding my car. I have been using New Kia Picanto (white) for less than a year. It seems that there are many problems happening to my car. First, engine. There was a very annoying sound that I has discovered initially, so I went to Kia and tried to ask the foreman to check. Unfortunately, it was to no avail. It was so dissapointing for me coz this car of mine, is just 7 months after released. Secondly, the aircond. I don't even know why the light of the aircond keeps on and off by itself. Yes, I admitted the sales had told me that they had reset, but it was still the same. Last but not least, the seats. I was so dissapointed because the seats were very dirty and could not be washed as the stains remain there. Please I hope that your management can solve the issue as soon as possible to avoid any unexpected things to happen. You may call / whatsapp me at : [protected] - Fitri. Thanks.

I took my 2019 Kia Niro Touring in for its 1st oil change and two and a half hours later I ask what is the hold up to be informed that the tech that was moving my car out put a small scratch on it that they would paint and repair at no charge.
Well the small scratch turned out to be a part replacement for the driver side mirror, Not a small scratch! That was on the 17th of May I spoke to the service manager later that day who advised me that it would be a couple of days for the part to come in and that no appointment would be necessary and stated he told the Ashley they would furnish me a loaner car during the replacement which Ashley never even mentioned when she advised of the small scratch and stated it would take about 30 min to replace and that I could come in on a Sat first thing and she would make sure it was taken care of.
I called on the 22nd to the parts department and was advised the part was in and being painted and advised I would be contacted once it was back from paint. It is now the 29th I have yet to be contacted by Kia service. I contacted them and was told that the first available appt was two days out because the service advisor that was handling this was not in on Thursday. I have purchased 3 brand new cars in 5 yrs, taken them all to the same dealership for all service appointments, oh and I was told by Ashley that the tech driving my car was sent for a drug test!
Every time I have been in for service I am walked to my car with the keys and on this instance the key was handed to me at the door and I was pointed in the direction of my car. This service department has gone way down hill in my opinion.

Dear Kia Motors,
I want let you know about my first year as with a Kia Niro plugin purchased from Salerno Kia car dealer.
My car was ordered in March 2018 and delivered on 16th May 2018.
A few days later a frequently alarm message "Check Hybrid system" was displayed on dashboard.
This alarm message was resetted after switch off and appeared again in random way during drive.

First stop in dealer workshop for few days (delivered on 28th May 2018).

At the end of July 2018 the charge of the electric motor battery did not work.
Second stop for a week in dealer workshop (delivered on 08th of August 2018).

In October 2018 the message "Check Hybrid system" was again displayed.
Third stop in dealer workshop for few days.

In November 2018 the message "Check Hybrid system" was again displayed.
Fourth stop for 45 days from 10th December 2018 to 18th January 2019.

On 22th of April 2019 the charge of the electric motor battery did not work again.
Fifth stop for a week in dealer workshop (delivered on 02th of May 2019).

On 16th of May 2019 same problem!
Sixth stop for a week in dealer workshop (delivered on 22th of May 2019).

Until now, two month is the total time my car has been stopped in the first year of life.
Commercial and technic staff of Kia Salerno dealer was always very collaborative, sorry and mortified for my car problems and nothing I have to reproach them.
My lawyer asked a refund to Kia Italy for lost time and economic damage in purchasing fuel ( I bought an electric car because I charge it by solar energy at home and free at office then without spend money), but their answer was just " It is not a problem of us, the only responsible is the local dealer". I think that dealer does not manufacture the car and can not be responsible about car components quality.

You can understand that trust in my car and in Kia brand has decreased very much and every day I am afraid that a new problem can occur.

Best regards

Attached some photos about alarm messages (you can read different total kilometer number) and official documents about repair works.

I bought my car brand new in 9/09 and have taken care of it to the nth degree. As of today, I don't even have 33, 500 miles on it. This car is in pristine condition until I started to get something peeling off the paint (rear area). My son said this is plastic that is peeling off. I am like plastic? It has become quite an eyesore on my car as it is very evident that something is going on as it is like white blisters that have burst and have started to peel? This has now affected the resale value on my car to the nth degree -- who wants too buy a car with all this stuff peeling off the back side of this car. At no time would I ever imagine that I had plastic on my car? What is this, and why is it peeling off my paint? I love my KIA Soul, but do not like what is happening to it! Is there any fix for this or will continue to peel all over my vehicle? My name is Barbara Fritts and I bought my car at Jerry Reid KIA in Cartersville, GA. My present address is: 148 Birchwood Dr., Palm Coast, FL 32137; phone #[protected]. I await a response from you.

My car just made 21000 KM and I do regular service for my car, I had my mega service on 13th May, 2019, i mentioned that my car AC is not cooling well, I received my car on the same day and I was told that it is working well, the following day I realized that the Ac is still not working well, I informed the customer service by phone that I still have issues with my car AC, I reserved another appointment on 20th of May, 2019, and i was told that the evaporator needs to be replaced and it will cost me around 300 BD and leave my car for 3-4 days, I left the KIA service center very disappointed as my car is only 4 years old, with 21000 kilometers only, how come i need to pay that amount for a car AC part replacement, and how come it got destroyed so soon, . I believe it must have been defected from the first place, please find a solution as this is my second KIA car and I am a loyal customer.
Thank you
Sherine Eletriby
973 [protected]
[protected]@hotmail.com

Greetings.
Over 6000 Norwegians are waiting for the eNiro, and the deliveries are disgraceful. KIA Norway promised 50 cars for may and June, and this is sadly the pace that seems to be the standard. Tesla model 3 is delivered by the thousands and are stealing customers from Kia and other EV manufacturers. We who have reserved the eNiro get no good explanation on why this is the case. If this is in fact your policy, to deliberately hold back production, the customers deserve to know so. There is alot of frustration among the 6000 people waiting. Are we really supposed to wait years for a new car from the fifth largest car manufacturer. You need to start informing your customers in a hole different way, and most importantly increase deliveries before you loose the market for EVs entirely. We demand that this message finds its way to the appropriate executives at Kia.

Sincerely
6000 frustrated eNiro fans.
Ketil Lien

on 01/2017, Palm Hills Developments S.A.E, after going through market research to purchase a vehicle for easing commute of its Legal and Compliance Sector Vice President during daily corporate business activities, and based on KIA automobiles strong reputation and its advertised vehicles safety standards and high options in comparison with other vehicles in the market, Palm Hills Developments has decided purchasing KIA Sportage vehicle 2017, chassis number 816HHL157181, through one of KIA Egypt authorized distributors under the name of (Auto Samir Rayan) with KIA warranty, customer reference ID: 245722.
In less than one year from date of taking delivery of the KIA Sportage vehicle mentioned above, several mechanical failures happened to show up but then was fixed during vehicle periodical services; However the most severe failure which is the erratic gear, high temperature of the engine with sudden halt while on road was never fixed, accordingly the vehicles was submitted several times (dated: 19 November 2018, 23 March 2019, and 7 April 2019) for fixing such failure at KIA Motors Egypt workshop in Abu Rawash industrial Zone, area no 99, K28 Cairo - Alex Desert Road, Giza, Egypt; where every time the workshop given report was failure fixed, despite the fact that installed gear model doesn't fulfil with the Turbo engine to operate properly; hence such failure was not fixed; and since the latest service appointment dated 11 April 2019 the vehicle where submitted to the workshop and till date such severe failure is not fixed due to unexplained neither clarified reasons by the abovementioned workshop.
Due to the above facts and because of un-proficient performance by the abovementioned workshop which caused and still causing continues damages which may reach the level of threatening the safety and life of the vehicle passengers, Palm Hills Developments had to file a criminal / Police complaint against KIA Motors Egypt stating the aforementioned facts; Moreover filing an official complaint in front of the Consumer Protection Agency - Egypt to proceed further with such matter complaint;
Furthermore, Palm Hills Developments reserves its rights to continue with all available legal proceeding to claim for its rights as a consumer in accordance with the applicable Laws and regulation and to redeem compensation against all occurred damages including but not limited to expenses of substitutable vehicle rentals, in addition to all and any legal fees and expenses for such matter.
Accordingly; we hereby submit this complaint to your kind attention to issue instructions to your distributor (KIA Motors) in Arab Republic of Egypt to fix and settle this matter amicably within (14) days from the date mentioned hereinabove before going further with available procedures to protect and redeem our rights as a consumer in accordance with the applicable laws and regulation.

Contact Details:
Counselor/ Dr. Ali Yassien
Mobile number: +[protected]

On the 7th of March I took my 2012 Kia Sportage platinum diesel to Kia service department at Moorooka 1086 Ipswich Rd Brisbane QLD. The problem with my car was it wouldn't start at all the battery was good, the car would unlock and lock okay. When I went to start the car the push button light would only light up yellow then when I push it again there was nothing no dash board lights and no ignition lights.. So I rang Kia at Moorooka to book it in to get it fixed.. I said I can't drive it, it won't start. I said I have to get it towed to you so you can fix the problem. So about 11am I got the car tow there. Grant Davis the service consultant rang me on Friday morning the 8th of March and said that they looked at the car on Thursday for a couple of hrs and that they need to look at the car again on Friday for a couple of hrs more to diagnose what the problem and it is going to cost 150 dollars an hr... I said that sounds a little high to diagnose what the problem is.. That Friday afternoon Grant ring me at 5.15pm and said that they know what the problem is, its the lock assembly unit part No. 819003W700 and that it will cost around $1500 dollars.. I said when can I pick up my car Grant he said Monday we should have the part in... Monday afternoon I rang Grant and I said is my car ready, he said no the part hasn't arrived it looks like it could be Tuesday. Vanessa my wife when down to talk to Grant Tuesday morning about the car I couldn't go because I had to work. Vanessa said she had to wait an hr to see him, Vanessa was not happy about waiting an hr just to talk him about the car, he said it looks like it will be ready Wednesday afternoon now.. Wednesday afternoon I ring up again and Grant said that the part will be here by Thursday morning. Thursday the 14th of March at 11.50am I received a text message saying my car is ready to be collected and the invoice amount is $1506.56... Not happy about the bill and the time it took for my car to be fixed.. Grant said on Friday the 8th that there was no loan cars they could give me. I would like some of my money back for the inconvenience that I had to go through and I think I was well over charged for the work that was done on my car, not happy with Kia Moorooka at all, would not recommend them to anyone... Bad Service Grant Davis...