KIA Motors
Reviews and Complaints

Dear Sir,

Referring to the a/m subject, please be informed that I'm driving KIA for more than four years and was really satisfied & enjoying.
Unfortunately, I recently had a very bad experience as follow :
The door seal weather-strip (rubber) for both right and left rear doors is melted and extremely sticky, has and still causing a lot of damages to me and to anyone whoever rides on the back or just open the door.
I came to know that this problem is widely known for my car model.
During 2017 - 2018, I called from time to time the KIA Egypt call center to check the spare parts availability and it was never available.
This year on 7th of April.2019, I was finally told that each spare part cost 850 EGP excluding 14% taxes, and that I should visit the maintenance center to pay for and make an order.
I did go on "4th of May.2019" to KIA service center- Roxy Heliopolis in Cairo-EGYPT, I`ve been informed that the car was out of the warranty by DEC. 2018 while I had this complain much earlier !
And the most disturbing comment that my car is the first case to apply for this complain about the door rubber seal ! Also, that it's a misuse! How could it be a misuse from me and why it`s not the 4 doors then.. !
Later on I called to acquire the exact dates when I started to ask for the spare parts and I was shocked to know they don't have these requests history on their records.
I know it's a small issue, but, the attitude and disrespect that really matters.
So It will be greatly appreciated to assist me here.
Based on the above, I`m looking forward to receive your feedback and prompt action, please.

The Car details /
Rio Hatchback model of 2014
Chassis number : 512BE6902273
Let me know if you need any further info.

Thanks,
Nirvana Hussein
My Mobile : +[protected]
My E-mail : [protected]@hotmail.com

I bought a KIA CEED SW 2012, first hand. At the end of 2018 my cars chest console addle and opened up. This is a chronic Kia Ceed problem in Türkey and the dealer company (Celik Motor A.S.) doesn't care to fix the problem. I applied to dealer company (Celik Motor A.S.) in 2019 to fix it under guarantee because its a manufacturing defect. This problem comes up in all kia ceeds after five years duration of use in Turkey. The dealer company, Celik Motor A.S., refused my application on the ground of ended warranty.

Dear Kia Motors,
I would like to complaint a few things regarding my car. I have been using New Kia Picanto (white) for less than a year. It seems that there are many problems happening to my car. First, engine. There was a very annoying sound that I has discovered initially, so I went to Kia and tried to ask the foreman to check. Unfortunately, it was to no avail. It was so dissapointing for me coz this car of mine, is just 7 months after released. Secondly, the aircond. I don't even know why the light of the aircond keeps on and off by itself. Yes, I admitted the sales had told me that they had reset, but it was still the same. Last but not least, the seats. I was so dissapointed because the seats were very dirty and could not be washed as the stains remain there. Please I hope that your management can solve the issue as soon as possible to avoid any unexpected things to happen. You may call / whatsapp me at : [protected] - Fitri. Thanks.

I took my 2019 Kia Niro Touring in for its 1st oil change and two and a half hours later I ask what is the hold up to be informed that the tech that was moving my car out put a small scratch on it that they would paint and repair at no charge.
Well the small scratch turned out to be a part replacement for the driver side mirror, Not a small scratch! That was on the 17th of May I spoke to the service manager later that day who advised me that it would be a couple of days for the part to come in and that no appointment would be necessary and stated he told the Ashley they would furnish me a loaner car during the replacement which Ashley never even mentioned when she advised of the small scratch and stated it would take about 30 min to replace and that I could come in on a Sat first thing and she would make sure it was taken care of.
I called on the 22nd to the parts department and was advised the part was in and being painted and advised I would be contacted once it was back from paint. It is now the 29th I have yet to be contacted by Kia service. I contacted them and was told that the first available appt was two days out because the service advisor that was handling this was not in on Thursday. I have purchased 3 brand new cars in 5 yrs, taken them all to the same dealership for all service appointments, oh and I was told by Ashley that the tech driving my car was sent for a drug test!
Every time I have been in for service I am walked to my car with the keys and on this instance the key was handed to me at the door and I was pointed in the direction of my car. This service department has gone way down hill in my opinion.

Dear Kia Motors,
I want let you know about my first year as with a Kia Niro plugin purchased from Salerno Kia car dealer.
My car was ordered in March 2018 and delivered on 16th May 2018.
A few days later a frequently alarm message "Check Hybrid system" was displayed on dashboard.
This alarm message was resetted after switch off and appeared again in random way during drive.

First stop in dealer workshop for few days (delivered on 28th May 2018).

At the end of July 2018 the charge of the electric motor battery did not work.
Second stop for a week in dealer workshop (delivered on 08th of August 2018).

In October 2018 the message "Check Hybrid system" was again displayed.
Third stop in dealer workshop for few days.

In November 2018 the message "Check Hybrid system" was again displayed.
Fourth stop for 45 days from 10th December 2018 to 18th January 2019.

On 22th of April 2019 the charge of the electric motor battery did not work again.
Fifth stop for a week in dealer workshop (delivered on 02th of May 2019).

On 16th of May 2019 same problem!
Sixth stop for a week in dealer workshop (delivered on 22th of May 2019).

Until now, two month is the total time my car has been stopped in the first year of life.
Commercial and technic staff of Kia Salerno dealer was always very collaborative, sorry and mortified for my car problems and nothing I have to reproach them.
My lawyer asked a refund to Kia Italy for lost time and economic damage in purchasing fuel ( I bought an electric car because I charge it by solar energy at home and free at office then without spend money), but their answer was just " It is not a problem of us, the only responsible is the local dealer". I think that dealer does not manufacture the car and can not be responsible about car components quality.

You can understand that trust in my car and in Kia brand has decreased very much and every day I am afraid that a new problem can occur.

Best regards

Attached some photos about alarm messages (you can read different total kilometer number) and official documents about repair works.

I bought my car brand new in 9/09 and have taken care of it to the nth degree. As of today, I don't even have 33, 500 miles on it. This car is in pristine condition until I started to get something peeling off the paint (rear area). My son said this is plastic that is peeling off. I am like plastic? It has become quite an eyesore on my car as it is very evident that something is going on as it is like white blisters that have burst and have started to peel? This has now affected the resale value on my car to the nth degree -- who wants too buy a car with all this stuff peeling off the back side of this car. At no time would I ever imagine that I had plastic on my car? What is this, and why is it peeling off my paint? I love my KIA Soul, but do not like what is happening to it! Is there any fix for this or will continue to peel all over my vehicle? My name is Barbara Fritts and I bought my car at Jerry Reid KIA in Cartersville, GA. My present address is: 148 Birchwood Dr., Palm Coast, FL 32137; phone #[protected]. I await a response from you.

My car just made 21000 KM and I do regular service for my car, I had my mega service on 13th May, 2019, i mentioned that my car AC is not cooling well, I received my car on the same day and I was told that it is working well, the following day I realized that the Ac is still not working well, I informed the customer service by phone that I still have issues with my car AC, I reserved another appointment on 20th of May, 2019, and i was told that the evaporator needs to be replaced and it will cost me around 300 BD and leave my car for 3-4 days, I left the KIA service center very disappointed as my car is only 4 years old, with 21000 kilometers only, how come i need to pay that amount for a car AC part replacement, and how come it got destroyed so soon, . I believe it must have been defected from the first place, please find a solution as this is my second KIA car and I am a loyal customer.
Thank you
Sherine Eletriby
973 [protected]
[protected]@hotmail.com

Greetings.
Over 6000 Norwegians are waiting for the eNiro, and the deliveries are disgraceful. KIA Norway promised 50 cars for may and June, and this is sadly the pace that seems to be the standard. Tesla model 3 is delivered by the thousands and are stealing customers from Kia and other EV manufacturers. We who have reserved the eNiro get no good explanation on why this is the case. If this is in fact your policy, to deliberately hold back production, the customers deserve to know so. There is alot of frustration among the 6000 people waiting. Are we really supposed to wait years for a new car from the fifth largest car manufacturer. You need to start informing your customers in a hole different way, and most importantly increase deliveries before you loose the market for EVs entirely. We demand that this message finds its way to the appropriate executives at Kia.

Sincerely
6000 frustrated eNiro fans.
Ketil Lien

on 01/2017, Palm Hills Developments S.A.E, after going through market research to purchase a vehicle for easing commute of its Legal and Compliance Sector Vice President during daily corporate business activities, and based on KIA automobiles strong reputation and its advertised vehicles safety standards and high options in comparison with other vehicles in the market, Palm Hills Developments has decided purchasing KIA Sportage vehicle 2017, chassis number 816HHL157181, through one of KIA Egypt authorized distributors under the name of (Auto Samir Rayan) with KIA warranty, customer reference ID: 245722.
In less than one year from date of taking delivery of the KIA Sportage vehicle mentioned above, several mechanical failures happened to show up but then was fixed during vehicle periodical services; However the most severe failure which is the erratic gear, high temperature of the engine with sudden halt while on road was never fixed, accordingly the vehicles was submitted several times (dated: 19 November 2018, 23 March 2019, and 7 April 2019) for fixing such failure at KIA Motors Egypt workshop in Abu Rawash industrial Zone, area no 99, K28 Cairo - Alex Desert Road, Giza, Egypt; where every time the workshop given report was failure fixed, despite the fact that installed gear model doesn't fulfil with the Turbo engine to operate properly; hence such failure was not fixed; and since the latest service appointment dated 11 April 2019 the vehicle where submitted to the workshop and till date such severe failure is not fixed due to unexplained neither clarified reasons by the abovementioned workshop.
Due to the above facts and because of un-proficient performance by the abovementioned workshop which caused and still causing continues damages which may reach the level of threatening the safety and life of the vehicle passengers, Palm Hills Developments had to file a criminal / Police complaint against KIA Motors Egypt stating the aforementioned facts; Moreover filing an official complaint in front of the Consumer Protection Agency - Egypt to proceed further with such matter complaint;
Furthermore, Palm Hills Developments reserves its rights to continue with all available legal proceeding to claim for its rights as a consumer in accordance with the applicable Laws and regulation and to redeem compensation against all occurred damages including but not limited to expenses of substitutable vehicle rentals, in addition to all and any legal fees and expenses for such matter.
Accordingly; we hereby submit this complaint to your kind attention to issue instructions to your distributor (KIA Motors) in Arab Republic of Egypt to fix and settle this matter amicably within (14) days from the date mentioned hereinabove before going further with available procedures to protect and redeem our rights as a consumer in accordance with the applicable laws and regulation.

Contact Details:
Counselor/ Dr. Ali Yassien
Mobile number: +[protected]

On the 7th of March I took my 2012 Kia Sportage platinum diesel to Kia service department at Moorooka 1086 Ipswich Rd Brisbane QLD. The problem with my car was it wouldn't start at all the battery was good, the car would unlock and lock okay. When I went to start the car the push button light would only light up yellow then when I push it again there was nothing no dash board lights and no ignition lights.. So I rang Kia at Moorooka to book it in to get it fixed.. I said I can't drive it, it won't start. I said I have to get it towed to you so you can fix the problem. So about 11am I got the car tow there. Grant Davis the service consultant rang me on Friday morning the 8th of March and said that they looked at the car on Thursday for a couple of hrs and that they need to look at the car again on Friday for a couple of hrs more to diagnose what the problem and it is going to cost 150 dollars an hr... I said that sounds a little high to diagnose what the problem is.. That Friday afternoon Grant ring me at 5.15pm and said that they know what the problem is, its the lock assembly unit part No. 819003W700 and that it will cost around $1500 dollars.. I said when can I pick up my car Grant he said Monday we should have the part in... Monday afternoon I rang Grant and I said is my car ready, he said no the part hasn't arrived it looks like it could be Tuesday. Vanessa my wife when down to talk to Grant Tuesday morning about the car I couldn't go because I had to work. Vanessa said she had to wait an hr to see him, Vanessa was not happy about waiting an hr just to talk him about the car, he said it looks like it will be ready Wednesday afternoon now.. Wednesday afternoon I ring up again and Grant said that the part will be here by Thursday morning. Thursday the 14th of March at 11.50am I received a text message saying my car is ready to be collected and the invoice amount is $1506.56... Not happy about the bill and the time it took for my car to be fixed.. Grant said on Friday the 8th that there was no loan cars they could give me. I would like some of my money back for the inconvenience that I had to go through and I think I was well over charged for the work that was done on my car, not happy with Kia Moorooka at all, would not recommend them to anyone... Bad Service Grant Davis...

On May 8, 2019, my KIA Sorento shut-off completely, I could not steer the vehicle and I was in the middle of making a left turn. I had to put the vehicle in park and restart the truck in order to complete the left turn. Then it shut-off completely again two times while taking a right. I had to put the truck in park and restart the vehicle. This is a huge safety hazard! The mechanic told me there are TSB's out there for this issue, however has not been made a recall. The safety hazard involved here is a person can be stuck in the middle of an intersection with a vehicle that has shut-off by itself, the driver must put the truck in park to start the vehicle. Oncoming traffic is not aware that your vehicle has shut off and that you must restart and get out of the way. This can bring about a most serious, potentially deadly situation! I thank God I was not involved in an accident and that my children were not in the truck!

First, I want this to be turned into a recall not just a TSB in order to protect others from having this happen to them. Second, I want this repaired immediately at no cost. I had to have my truck towed from one repair center to another KIA authorized facility due to knowing how dangerous this is.

I will call your customer service center and provide my information and reference this complaint.

Thank You,
Chris

I purchased my Sedona in October 2016. It was a dealer vehicle that had 7, 000 miles on it. I was told I would have the same warranty as if it was brand new. Now the paint on the roof is coming off. You can run your hand along the top and your hand will turn silver (the van is silver).
I took my van in for service on 2/26/19. Parts were ordered as they did not have them available. I had company so did not make a follow-up appointment until 3/25/19.
3/22/19 Texted my service advisor that I also wanted them to review my paint as it was coming off on the roof as well as a ticking noise in my engine. He stated that it would be addressed when I dropped it off on Monday.
3/25/19 I dropped my van off at noon. At that time, I was told that the body shop manager would look at the paint on the roof. I received a text on 3/28/19 regarding my paint. It was not covered under warranty. I asked if the 36 months was from the time I purchased, or they received it. I was told that it was 36 months OR 36, 000 miles. I was never actually told one way or the other when the 36 months started.
The vehicle does not have 36, 000 miles on it, so I am assuming the 36 months is from when THEY received it not when I purchased it. I was also told by my service advisor to contact Consumer Affairs which I did. I was told that the parts for the ticking noise were ordered and should be in on 4/3/19.
4/3/19 Was contacted by Consumer Affairs (Nikki). She was going to do some research and call me back.
On 4/4/19 I texted my service advisor again to find out the status of my van. Was told at that time that they had left me messages, but I received none of them. The engine was still making a noise, so the manager was having the master tech look at it. Was told it would be Friday or Monday.
4/5/19 Nikki called and left me a voice message. She called and talked to Pierre (the body shop manager) and explained that we needed an estimate to move forward. My service advisor texted that he would touch base with him (Pierre) that morning to ensure it was done.
Supposedly on 4/8/19 Pierre had the van and would have an estimate for me by 10:30. Was told by my advisor on 4/9/19 that my vehicle was there now and should have an estimate shortly.
On 4/10/19 I kept texting my service advisor with no response. I finally got ahold of a someone in service (Travis I think) and was told that Brandy was handling my vehicle and I would be called back. Brandy did not call back, so I called again at 5:28 and left another message.
On 4/11/19 I still did not receive a call so at 8:51 am I called again and talked with Brandy. At that time, she let me know that Johnny (my service advisor) was let go. She was shocked that Johnny had not offered me a loaner car. I explained that it was not supposed to take this long, and we had 2 vehicles. She was going to find out what was happening with my van and call me back.
4/12/19 Brandy did not call me so at 9:53 I called her. Was told at that time that the engine was still making noise and no estimate for the paint. Asked her to contact me and let me know an update. Left 2 voice mails asking for an update. Did not hear from Brandy so at 5:06 I called again. Was told I could have a loaner that would not cost me anything. Still, no estimate for paint and the master tech was waiting to talk with Kia tech line about the noise.
4/13/19 Called Brandy at 8:12 and told her I would be there within an hour to get the loaner. Got there and had to wait almost 40 minutes. I did receive a loaner.
4/19/19 Left another message for Brandy asking for an update
4/20/19 Did not hear from Brandy so at 10:25 I called again. Did get ahold of Brandy. Was told that the body shop was extremely backed up and the estimate had still not been done. Was told that Kia Tech line did talk to the master tech and the noise in the engine was determined to be "normal". I asked why it is doing that now when it was not before? Was told that the tech did say that it was louder than others, but it was normal and if they replaced the fuel pump again it would still make that noise. That was when my husband got on the phone. Was told the same thing. He asked to talk to the manager. Brandy offered to have him call us. My husband wanted his direct line. Brandy gave him the managers name and direct number
4/20/19 He left a message for Jim M at 10:31 to have him call.
4/20/19 Jim the Kia service manager did call back. He stated that the engine was still making a noise that he did not think was normal. He was going to talk with the rep for this district and see what could be done.
4/23 10:09 am Jim phoned and stated he had talked to his higher-ups and he explained that he did not agree with the tech's decision from Kia Tech Line. He was going to put another fuel pump on and see if that took care of the noise.
4/30 Spoke with Brandy and she stated that the painting estimate was back. The body shop also found that the hood needed to be repainted. It would cost $2300 to repair. She had not heard from Kia Consumer Affairs. The engine was still making noise after the new fuel pump was put on. The rep for the area would be there the following week. They were going to have him come by and listen to the noise in person.
5/6 Spoke with Jaimie at Kia Consumer Affairs. My claim was not approved so I would not be getting any assistance to repaint my van.
At this point, I am beyond distressed about my vehicle. It has been 6 weeks and they still have my vehicle.

I am wondering if someone can assist with the following car. It was purchased in Great Britain and its chassis is U5YPC815LDL21129 - the car is suffering from very bad corrision on each of the four doors.

The car has now been exported to Malta. You will see from the pictures all doors are original. My contact details are
David Macgregor

[protected]@ventur.com.mt

00356 [protected]

Lease account #[protected] on a 2015 kia optima hybrid. I leased this vehicle from brewbaker kia in montgomery, al for a 3 year term with 12, 000 miles per year allowance. I surrendered my car with only 16, 278 miles on it and it had been kept in a garage until 2 months before surrender. There was no body damage and no interior damage to the vehicle. I received a statement/bill 19 days after I surrendered the vehicle stating that I owed a $400 disposition fee plus $225 for excess wear & use.

Since the vehicle leasing manager was not available at brewbaker, one of their salesman assisted me with the surrender. He saw the condition of the car and I took photos of the outside of the vehicle at the dealership. I sent a letter to kia motors finance in el dorado hills, ca and a letter to kia motors finance in dallas, tx along with my check for $400. I explained that I would not pay and fee for excess wear & use because that was absurd. On april 19, 2019, I received another bill showing my $400 payment and now saying that I still owe $225 plus $9.389 in taxes ($234.38).

Based upon my experience with kia motors, I would never lease another vehicle from them!