KIA Motors
Reviews and Complaints

I bought KIA Telluride 2020 from UAE Sharjah showroom on 27 Jun 2019 recived the car at 7pm no issue and on the same day and after driving 40km the car broke down due to engine overheat and I retuned the car same day at 10pm to the car dealer. That was shocking to me and I tried to know what happened to the car I was notified after 2 days by the delare that it is a small issue (fan problem) and the fan was replaced and they told me to pick up the car on 1 July 2019.
I would like to complain about the way this issue was hundeled and I asked the dealer if they can give 3 free Service to the car in compensation to this inconvenience happened to me as the brand new car has a manufacture malfunction and they have confiscate the car for 3 days to fix! but nothing was offered by them!
My contact details
Name: Hassan Karam
Email: [protected]@gmail.com

Looking forward to hear from you soon.
Hassan Karam

I purchased a 2016 Kia Sorento January 2019 from Stew Hansen Hyundai in Des Moines, Iowa. I enjoy several features of the car and feel I paid a reasonable price.

What is not enjoyable is the way the car shifts. From a stop, the "Normal" setting is sluggish and then without warning, it kicks into high gear almost giving me whiplash. The same is true of both the "Eco" and "Sport" settings.

I'm wondering if there's an adjustment the local Kia dealer in Des Moines could provide?

Please let me know if you need more details.

I will appreciate your prompt attention.

Sincerely,
Jane Magneson
[protected]@hotmail.com
1400 South 52nd Street, Unit 38
West Des Moines, Iowa 50265
515.210.7775

Please find for me is not available in Philippines. Flywheel KNAHT815AE7013884 FLY WHEEL phillippines version. KIA Carens 2013. Please provide me this kia parts am looking this parts for so long am happy if you can supply me. My car is in Kia Service Center but until now Flywheel is not available. trust that kia korea ca help me with this parts. thanks very much

Purchased in 2013..after 60 000 KM fuel economy has regressed. Kia dealership did 100km fuel test and found all ok.

Please understand your fuel test is based on 100km/hour.

I am travelling quite often to Durban and mostly auto cruise on 120km and the fuel economy is in free fall. The vehicle uses up a whole half a tank of deisel for 280km trip.

Please understand my complaint is at 120km/hour not 100km/hour. Kia South africa dismisses my complaint based on result of fuel test at 100km/hour and no further diags is done.

If this is still Kia's contention that there is no fault with the fuel economy, then i can only conclude that this is collusion with fuel Companies which should be brought to the attention of the public domain.

I simply cannot believe that such a vast difference exists between 100km and 120km/hour.

Please advise urgently.

My name is Jeffery Guok. I had an accident in March 2019, for repairs I sent in my Kia Cerato KX to KIA Glenmarie branch in Malaysia. I was told all repairs now is centralised in Kia Rawang branch and I was assured it will get fixed in 2 months time.

In mid April 2019 I called Mr. Azuan to check how was the repairs coming along. I was told firstly the parts had just arrived and they will need around 2 weeks to fix.

In mid May 2019 I called Mr Azuan again, he told me the wrong part has been delivered and needs another month for the correct part to arrive.

This is unacceptable, the repair job is going to take 3 months and more. After many days of questioning and unanswered calls, in mid June 2019, Mr. Azuan has assured me Kia has agreed to give me a loaner car for the time being.

However delays upon delays, empty promises upon empty promises, as of this posting, I have yet to get my car or anything at all.

Since getting my car in 2015, I have consistently been servicing it at Kia service center, as I find that the services provided was good.

However after experiencing this treatment, I am adamant that future visit to Kia service center is to be avoid. And I will be informing all members of Kia car club to avoid your service centers.

Hello my name is Cristian Fraga. I recently bought a Kia Rio and I have had the worst customer experience. It was last year around May, but I had an emergency operation and couldn't get it until August. Then I went to the agency in November to ask about the services and they told me I had to get the 1st service that month even though it had only 800 km. I left the car and told them that I was perceiving a weird smell when I was driving up a hill but they told me everything was OK.

Two weeks ago I was taking it to get the 2nd service and my car just stopped working in the middle of one of the main avenues in Mexico City. I called the agency and it took them 2 hours to pick me up even though I was in a situation of danger. When I got there they told me that my clutch was worn out. I asked them how was it possible if it only had 9 months of use and 5000 km but they implied that it was because my driving skills and the clutch did not have a warranty. I have a 10 year old Honda Fit and this did not happen to me. I feel insulted and no one I have reached want to help me. Could you please?

I had been behind and trying to catch up. I visited with several people in April, they said what is the least you can pay extra to keep your account from going past due. I paid $75. I called back in May after making a regular payment and was told in April I could push back a Payment so we will be current. Nope. A representative said you can't do that I said well that's not going to work for me. You guys said I could. Spoke to a supervisor. He said in June after you make a payment on the 15th you can push back a payment. Kia Motors calls me then tells me they cannot help me and to call back. If that is not ridiculous enough a representative was rude and didn't address my question. I asked for a supervisor and she told me I didn't need to speak with one. Nobody has the right to tell me who I can't speak with. This supervisor tells me no and that basically it didn't matter what I was told and can't defer a payment until another 4 months. I'm so frustrated and not in any hopes that one person who answers the phone cares at all.

I would like to write about an official dealer Kia in Russia, in Saint-Petersburg. That's the worst company I've ever visited. The company in Russia, Saint-Petersburg, Kia Maximum on Nepokorennyh avenue 47 is fraud, they cheat many documents and exact money from buyers. I advise to stop any cooperation with them. Any letters or calls in Russian Headquaters had no answer. So, I think, that a big trouble and send a black shadow to Kia Motors Corporation.

Dear

i have 2016 Sorento car bought from Kuwait on july 2015.since that day i have issue with AC .if i operate the AC with the 2 degree on fan the AC wont working okay and it become hot or Humidity.
i send the car to the service and they keep it with them for 5 days and they said every thing fixed but nothing happened .every time i ask them they said you have to keep car for 10 days .i can't keep my car for 10 days without replacement car and how can i sure my issue will be fix .by the way i have 2 friends with the same car and same issue.

please help

my name: Ahmed
my mail : ah.[protected]@gmail.com
phone : 00965-[protected]

This car was purchased in Fort Worth, Texas in 2012. It was used extensively until May of 2017 when I moved to south Florida. During the period of time in Texas it was driven extensively in all different types of weather conditions, including the hot humid conditions found in south Texas during the summer.

Within a month of moving to south Florida I noticed that both pillar appliques were starting to warp towards the top where the appliques insert into the car roof. Finally two years later, the warping had reached a point in which it was becoming noticeable. Please see the attached photos.

When I took the vehicle in to have the appliques replaced I was informed that I would have to pay for the entire cost of the service. I questioned the service representative and was told that it was not Kia's problem. Instead, I was told that the hot humid weather in south Florida had caused the warping and that damage caused by weather conditions were not covered by my warranty.

I find this to be a unsubstantial excuse. It is my opinion that the appliques warped because they were defective to start with and that sooner or later, regardless of "weather "conditions, they were going to warp. I am asking KIA to pay the entire cost of the replacement, which was quoted to me at $468 dollars. See the attached quote.

If KIA cannot design a car to operate in normal weather conditions, and that includes hot humid weather, then they have placed defective cars on the market and should be held responsible for any ensuring damages to the car.

On June 1, 2019 I went to Parkside Kia in Knoxville, Tn to trade my 2017 Kia Sorento for a used car with lower payments, they showed us a 2020 Charcoal Gray Soul LX, we took it for test drive and really liked it, we asked if it had Sirius XM radio and were told not at this time but they have Sirius come in and add it to the vehicle, they were going to call first thing Monday morning 6/3/2019. We gave them one week to work on it, meanwhile we discovered there were no cupholders orvents for heat and air in the back seat, cupholders not a big deal, air should be essential. The Sorento I traded was fully loaded, they promised to give me 17, 8 75.00, well they decided not to give us the payoff price, they lowered it alot, the final total of this car was 28, 000.00 and being financed by Kia at 456.22 a month, not much lower than we were paying, I am so angry about this whole action, they got so much more than they gave, it turns out no satallite radio at all, in fact Sirius XM gave us a radio to use til it could be added[?] to our new car, well there is no place to add it in this car, this is my fourth and final Kia, I will go elsewhere from now on and I plan on writing to several tv stations about this lousy deal, and shame on you for allowing this to go on cheating poor people like they don't matter, I will no longer do service with Parkside Kia either, they have yet to call me back to help with this matter, Sincerly Mrs Carol Bardi, phone:[protected], address 1021 Jones St Athens, Tn 37303, I hope you can help in some way.

I had to take my car for service and to change the radiator, I took I to the Kia service center in Abu Dhabi and after keeping the car for 3 weeks they returned my car full of dust and sand from inside out and with scotch tape on the bumper ( please not there was no issue before with the bumper) and after taking the car they said I can come back after 3 days they will clean and put some of the parts which they didn't have any and still charged for but they thought it's a good idea giving me a car which is not safe to drive .

I took the car and on the way home from the service center the engine under cover felt down, when I went back to the service center and spoke to the very rude manager in mussafah Kia service center he refused to listen to my complains or offer any thing as service recovery.
I need a solution to this since it's unacceptable to charge 4000 AED and return the car in this condition.
Attached supporting pictures

I was encouraged to purchase extended warranty when I bought my 2015 Kia Sedona . I paid $3650 for this warranty. Prior to the warranty coming into force my Kia was declared written off due to an accident. I requested a cancellation of the warranty and a refund as it had not been used. Upon completion of the warranty period if there were no claims I was entitled to a refund of $1000. The company stated I was not eligible as I would not own the vehicle in 2025 when the warranty period ended. The only comment was we understand your frustration and although we have your $3650 and provided no service to you no refund will be offered. My next step is to approach the Calgary Media. One lesson learned "Do not buy extended warranty"