KIA Motors
Reviews and Complaints

Hello my name is Cristian Fraga. I recently bought a Kia Rio and I have had the worst customer experience. It was last year around May, but I had an emergency operation and couldn't get it until August. Then I went to the agency in November to ask about the services and they told me I had to get the 1st service that month even though it had only 800 km. I left the car and told them that I was perceiving a weird smell when I was driving up a hill but they told me everything was OK.

Two weeks ago I was taking it to get the 2nd service and my car just stopped working in the middle of one of the main avenues in Mexico City. I called the agency and it took them 2 hours to pick me up even though I was in a situation of danger. When I got there they told me that my clutch was worn out. I asked them how was it possible if it only had 9 months of use and 5000 km but they implied that it was because my driving skills and the clutch did not have a warranty. I have a 10 year old Honda Fit and this did not happen to me. I feel insulted and no one I have reached want to help me. Could you please?

I had been behind and trying to catch up. I visited with several people in April, they said what is the least you can pay extra to keep your account from going past due. I paid $75. I called back in May after making a regular payment and was told in April I could push back a Payment so we will be current. Nope. A representative said you can't do that I said well that's not going to work for me. You guys said I could. Spoke to a supervisor. He said in June after you make a payment on the 15th you can push back a payment. Kia Motors calls me then tells me they cannot help me and to call back. If that is not ridiculous enough a representative was rude and didn't address my question. I asked for a supervisor and she told me I didn't need to speak with one. Nobody has the right to tell me who I can't speak with. This supervisor tells me no and that basically it didn't matter what I was told and can't defer a payment until another 4 months. I'm so frustrated and not in any hopes that one person who answers the phone cares at all.

I would like to write about an official dealer Kia in Russia, in Saint-Petersburg. That's the worst company I've ever visited. The company in Russia, Saint-Petersburg, Kia Maximum on Nepokorennyh avenue 47 is fraud, they cheat many documents and exact money from buyers. I advise to stop any cooperation with them. Any letters or calls in Russian Headquaters had no answer. So, I think, that a big trouble and send a black shadow to Kia Motors Corporation.

Dear

i have 2016 Sorento car bought from Kuwait on july 2015.since that day i have issue with AC .if i operate the AC with the 2 degree on fan the AC wont working okay and it become hot or Humidity.
i send the car to the service and they keep it with them for 5 days and they said every thing fixed but nothing happened .every time i ask them they said you have to keep car for 10 days .i can't keep my car for 10 days without replacement car and how can i sure my issue will be fix .by the way i have 2 friends with the same car and same issue.

please help

my name: Ahmed
my mail : ah.[protected]@gmail.com
phone : 00965-[protected]

This car was purchased in Fort Worth, Texas in 2012. It was used extensively until May of 2017 when I moved to south Florida. During the period of time in Texas it was driven extensively in all different types of weather conditions, including the hot humid conditions found in south Texas during the summer.

Within a month of moving to south Florida I noticed that both pillar appliques were starting to warp towards the top where the appliques insert into the car roof. Finally two years later, the warping had reached a point in which it was becoming noticeable. Please see the attached photos.

When I took the vehicle in to have the appliques replaced I was informed that I would have to pay for the entire cost of the service. I questioned the service representative and was told that it was not Kia's problem. Instead, I was told that the hot humid weather in south Florida had caused the warping and that damage caused by weather conditions were not covered by my warranty.

I find this to be a unsubstantial excuse. It is my opinion that the appliques warped because they were defective to start with and that sooner or later, regardless of "weather "conditions, they were going to warp. I am asking KIA to pay the entire cost of the replacement, which was quoted to me at $468 dollars. See the attached quote.

If KIA cannot design a car to operate in normal weather conditions, and that includes hot humid weather, then they have placed defective cars on the market and should be held responsible for any ensuring damages to the car.

On June 1, 2019 I went to Parkside Kia in Knoxville, Tn to trade my 2017 Kia Sorento for a used car with lower payments, they showed us a 2020 Charcoal Gray Soul LX, we took it for test drive and really liked it, we asked if it had Sirius XM radio and were told not at this time but they have Sirius come in and add it to the vehicle, they were going to call first thing Monday morning 6/3/2019. We gave them one week to work on it, meanwhile we discovered there were no cupholders orvents for heat and air in the back seat, cupholders not a big deal, air should be essential. The Sorento I traded was fully loaded, they promised to give me 17, 8 75.00, well they decided not to give us the payoff price, they lowered it alot, the final total of this car was 28, 000.00 and being financed by Kia at 456.22 a month, not much lower than we were paying, I am so angry about this whole action, they got so much more than they gave, it turns out no satallite radio at all, in fact Sirius XM gave us a radio to use til it could be added[?] to our new car, well there is no place to add it in this car, this is my fourth and final Kia, I will go elsewhere from now on and I plan on writing to several tv stations about this lousy deal, and shame on you for allowing this to go on cheating poor people like they don't matter, I will no longer do service with Parkside Kia either, they have yet to call me back to help with this matter, Sincerly Mrs Carol Bardi, phone:[protected], address 1021 Jones St Athens, Tn 37303, I hope you can help in some way.

I had to take my car for service and to change the radiator, I took I to the Kia service center in Abu Dhabi and after keeping the car for 3 weeks they returned my car full of dust and sand from inside out and with scotch tape on the bumper ( please not there was no issue before with the bumper) and after taking the car they said I can come back after 3 days they will clean and put some of the parts which they didn't have any and still charged for but they thought it's a good idea giving me a car which is not safe to drive .

I took the car and on the way home from the service center the engine under cover felt down, when I went back to the service center and spoke to the very rude manager in mussafah Kia service center he refused to listen to my complains or offer any thing as service recovery.
I need a solution to this since it's unacceptable to charge 4000 AED and return the car in this condition.
Attached supporting pictures

I was encouraged to purchase extended warranty when I bought my 2015 Kia Sedona . I paid $3650 for this warranty. Prior to the warranty coming into force my Kia was declared written off due to an accident. I requested a cancellation of the warranty and a refund as it had not been used. Upon completion of the warranty period if there were no claims I was entitled to a refund of $1000. The company stated I was not eligible as I would not own the vehicle in 2025 when the warranty period ended. The only comment was we understand your frustration and although we have your $3650 and provided no service to you no refund will be offered. My next step is to approach the Calgary Media. One lesson learned "Do not buy extended warranty"

Dear Sir,

Referring to the a/m subject, please be informed that I'm driving KIA for more than four years and was really satisfied & enjoying.
Unfortunately, I recently had a very bad experience as follow :
The door seal weather-strip (rubber) for both right and left rear doors is melted and extremely sticky, has and still causing a lot of damages to me and to anyone whoever rides on the back or just open the door.
I came to know that this problem is widely known for my car model.
During 2017 - 2018, I called from time to time the KIA Egypt call center to check the spare parts availability and it was never available.
This year on 7th of April.2019, I was finally told that each spare part cost 850 EGP excluding 14% taxes, and that I should visit the maintenance center to pay for and make an order.
I did go on "4th of May.2019" to KIA service center- Roxy Heliopolis in Cairo-EGYPT, I`ve been informed that the car was out of the warranty by DEC. 2018 while I had this complain much earlier !
And the most disturbing comment that my car is the first case to apply for this complain about the door rubber seal ! Also, that it's a misuse! How could it be a misuse from me and why it`s not the 4 doors then.. !
Later on I called to acquire the exact dates when I started to ask for the spare parts and I was shocked to know they don't have these requests history on their records.
I know it's a small issue, but, the attitude and disrespect that really matters.
So It will be greatly appreciated to assist me here.
Based on the above, I`m looking forward to receive your feedback and prompt action, please.

The Car details /
Rio Hatchback model of 2014
Chassis number : 512BE6902273
Let me know if you need any further info.

Thanks,
Nirvana Hussein
My Mobile : +[protected]
My E-mail : [protected]@hotmail.com

I bought a KIA CEED SW 2012, first hand. At the end of 2018 my cars chest console addle and opened up. This is a chronic Kia Ceed problem in Türkey and the dealer company (Celik Motor A.S.) doesn't care to fix the problem. I applied to dealer company (Celik Motor A.S.) in 2019 to fix it under guarantee because its a manufacturing defect. This problem comes up in all kia ceeds after five years duration of use in Turkey. The dealer company, Celik Motor A.S., refused my application on the ground of ended warranty.

Dear Kia Motors,
I would like to complaint a few things regarding my car. I have been using New Kia Picanto (white) for less than a year. It seems that there are many problems happening to my car. First, engine. There was a very annoying sound that I has discovered initially, so I went to Kia and tried to ask the foreman to check. Unfortunately, it was to no avail. It was so dissapointing for me coz this car of mine, is just 7 months after released. Secondly, the aircond. I don't even know why the light of the aircond keeps on and off by itself. Yes, I admitted the sales had told me that they had reset, but it was still the same. Last but not least, the seats. I was so dissapointed because the seats were very dirty and could not be washed as the stains remain there. Please I hope that your management can solve the issue as soon as possible to avoid any unexpected things to happen. You may call / whatsapp me at : [protected] - Fitri. Thanks.

I took my 2019 Kia Niro Touring in for its 1st oil change and two and a half hours later I ask what is the hold up to be informed that the tech that was moving my car out put a small scratch on it that they would paint and repair at no charge.
Well the small scratch turned out to be a part replacement for the driver side mirror, Not a small scratch! That was on the 17th of May I spoke to the service manager later that day who advised me that it would be a couple of days for the part to come in and that no appointment would be necessary and stated he told the Ashley they would furnish me a loaner car during the replacement which Ashley never even mentioned when she advised of the small scratch and stated it would take about 30 min to replace and that I could come in on a Sat first thing and she would make sure it was taken care of.
I called on the 22nd to the parts department and was advised the part was in and being painted and advised I would be contacted once it was back from paint. It is now the 29th I have yet to be contacted by Kia service. I contacted them and was told that the first available appt was two days out because the service advisor that was handling this was not in on Thursday. I have purchased 3 brand new cars in 5 yrs, taken them all to the same dealership for all service appointments, oh and I was told by Ashley that the tech driving my car was sent for a drug test!
Every time I have been in for service I am walked to my car with the keys and on this instance the key was handed to me at the door and I was pointed in the direction of my car. This service department has gone way down hill in my opinion.