KIA Motors
Reviews and Complaints

Please refer to your KIA MALAYSIA facebook page for all the information . I drive a KIA K3 CERATO ( WA 2265 P) . Until today my car is drifting to the left very badly. Three trips to your wonderful PJ service center as that is the main in Klang valley, but everytime I go there different problems are being said by your techinicans. After I leave the enter, not even 10 minutes on the road the same [censored] happens again . Today I walked into the service center again and your alignment guy claims that it's my driving and not any other issue. Meaning that out of 4 years only this year the car didn't like my driving skills isit ? What a stupid answer given by your team . No action being taken till up to today . Please solve this issue as this is really getting out of hand

KIA sportage full option 2017

I have been trying to get a copy of the purchase invoice for more than 6 months now and Aljabr dealer in Saudi doesn't approve my request. Since there is a manufacturing defect in the car and it's still under warranty but they're not fixing it and asking for the purchase invoice! i bought the car from an individual as a second hand and i told them that they have the original invoice in their system! However, they are trying to waste time until the car is out of warranty. I need your support to overcome this issue as the dealer is giving the wrong image of your brand and giving hard time for your customers for things of our right.

Kind regards,
Bahaa Khankan

Before service I informed that diggi lock is not functioning properly. The liver of same near driver seat is also not working. Service agent informed me that part is not available now and he will get it supplied by tomorrow from Dubai. He said to contact him next day. But he did not pick my phone for many hours. Then he told me that he is going vacation and you need to contact his supervisor. I contacted him also today but did not get any satisfactory reply. I am running my car while diggi is open which I have tightened through a wire. Please help to get it changed asap on my number [protected].

my name tendani granny mudau i bought 2017 polo vivo at Kia airport early june 2019 only to find out all tyre Rims is damage i mean including the spare wheel the rim is damage i discovered that when i took my care for wheels alignment on the 19/07/19 because i didn't even drive that car even more than 3 and it was short distances only to find out yesterday day that they cheated me i call sales person the name of Terrence that man he can tell lies shem he told me that he is off today my suprice when i call the branch it was him that answered the phone and i dropped the call because i was very frastrated why people they do something like that with our money is not far all i want is the right Rims regards angry client my cell number is [protected]

After the serious evaluation, I have chosen one of the KIA cars not only for an amazing design but also the the safety and the service provided by the company.

Nevertheless the after-sale service here in EU does not look like meeting any type of a standard.

After a month form the service and 1000 km later, I was refused the guaranteed assistance with justification that I was late for the first car's check that did not seem to be a problem at the moment (indeed I was insured it was not a problem since it was a first service).

Later on, after the breakdown, the car was taken to the KIA Garage, where it has never been controlled of went through any eventual checkup, instead it was refused to be assisted at all.

Since it was an oil sign on the dashboard, without any check of a car, I was told that the problem was a missing oil that was changed a month ago and was perfectly ok when controlled by the evacuator's assistant 2 days ago.

At the moment of the car's breakdown I was driving with my 6 years old son and my sister been sure that the car's safety is guaranteed not only by the previous service but also by the "7 years assistance" of the KIA Motors.

The lock went out on the driver side back door of my sorento and we are not able to open the door from the outside. We have done research on this and apparently this has happened before to many others. I have not looked into the cost of fixing this but from what I have read from other commits it is around $400.00 to fix and I don't have that kind of money. I think that Kia needs to check on this and do a recall mainly because it has happened to more than just a few people. To me this is a product deficiency. I have been pretty happy otherwise with my Kia but this is a major inconvenience especially when I have my grandkids. I think that because of this I may have to look at other vehicles when purchasing my next one. I really think you should look into this and see just how many others this has happened to and look into trying to fix the malfunction for future vehicles or this could possibly loose you a number of sales.

I own a 2016 Sorento in which the "spoiler" in the rear door has lost the paint, shine and even color.
I live in Miami FL and have watched other 2016 with the same problem. my car has 40k miles so the paint warranty is out, but this started way before then, I just did not think it was going to get as bad as it has. I took it to the dealer where I bought it from nd they said the warranty was over.
Is there anything that can be done about this problem or do I have to go to another car manufactory?
Thank you,
Luis R Gonzalez
[protected]@bellsouth.net
[protected]

I have a 2019 kia sportage I bought July 2018! The trim around shifter was turning black after about 6 to 7 months so I took it in to my dealership and they replaced it but not without giving me greef! Now about 4 mo. later the same thing! Now they are saying its not coverd! I do not agree as this item is not even touched, Please help, Tom I have bought three kias in a row and a Hyndui befor that! I believe the trim piece is defective material from the start!

Car was purchased August 2018. By spring 2019 the damage to the car you see in the pictures was on 3 places on my van. The Kia dealership where I purchased managed to secure me a 1 time paint job of the areas to fix the issue as I was only at 17, 000 kms, but have not gotten any satisfaction with Kia head office with regards to rectifying the issue permanently. It has been 1 week since the paint job and I am already seeing signs that I am going to be in the same position again, but this time at my own expense unless Kia steps up and takes responsibility for selling me a van with either problematic paint or poor design. If I have to repaint my car each year with the same amount of damage, over the next 5 years I will incur approx. another 13, 000 dollars to maintain my car, or except that it is a lemon, drive a rust bucket for the next 5 years until I can get rid of it (for next to nothing).

I would like Kia Motors to acknowledge that they are responsible for the issues and take the responsibility by acknowledging this is manufacture default and recall my van.

hi i purchased a kia stinger last year in united kingdom because lack of availability in ireland, however i had a bit of an accident inthe car ive been trying to source part from through gowen motors on the navan road dublin im now 5 months of the road while my car is de valuing in cost after a frustrating wait for almost 5 months my parts were to arrive in dublin on monday morning this never happened and now ive been told end of august this is i beleive not true as a kind guy told me more like end of october
the part number i require is 64101 j5000 its a front carrier for kia stinger 3.3gts this is the flag ship car from kia which is failing customers desperatly.
ive a live radio debate come up on the joe duffy radio station which is the national radio station here in ireland im been told theres no part world wide by parts department in gowen motors . why couldnt they tell me this when i was bying this car its a joke
i spoke to joe in kia ireland who was no help at all
can someone please help me please.
my insurance is 2200 euro ive only driven on it for 2 weeks im loosing money on storage of the car aswell
nick duffy [protected]

Dear sir,
Good day

I bought a car (KIA RIO 2014) in April 2014, the regular maintenance services were all done on time at EIT (Kia's agent in Egypt).

The car's warranty was 5 years (ended in April 2019).

Throughout the five years the car had covered a distance of 65000 km.

In June 2019, I felt there is a problem with the transmission, I went to the service center (EIT Mokattam) to check what's wrong where they told me that there is a problem with the transmission and I should go to another branch (EIT Abou Rawash).

So, I left the car at (EIT Abou Rawash) on the 9th of July 2019 to be tested and the next day (10th of July 2019) I received a call from the engineer in charge and he said that we are supposed to change some parts (the valve along with the oil and silicon) and this is going to cost 18000 EGP and he added that the parts aren't even available right now and that I will have to wait for one month.

When I asked the obvious question "what is the reason for this problem?"

He said that its not misuse, its just the span of the transmission.

"Does it make any sense?" I asked

"A car that has only covered 65000 km in 5 years with all regular maintenance services done on time and the car wasn't misused needs 18000 EGP to be fixed and the parts are not even available"

If that is the span of the transmission then why it was not included in the warranty, why it was not done with the regular maintenance and why the parts are not available.

I understand that the car is out of warranty but I don't believe I should pay all this to fix it.

I request that they pay for it, especially that they are going to make me pay for transportation for one whole month in case they fix it in a month.

Thank you

I own 6 KIA cars in Kuwait as well as in Syria. As far as I experienced the service with Kuwait dealer. I can say this very directly that the way they act in Syria cannot be KIA's representative. We are talking about low profile carrage and nothing more than this. This includes the following.

1- in case they don't have available spare parts in stock, they offer the customer to buy from local market.

2- I brough one of my two KIA SOULS for painting after small accident and they couldn't match the same color. And after they requested us to change the right rear door and we agreed immediately. However after painting the car twice the color not matching and the window not working .

3- The other Kia Soul was taken to them for the high temperature of the enging. After changing the said spare parts we recieved the car with the same condition. Again they asked me to change other spare parts. They want me to cancel the heater else they will buy ir from local market. I refused both options and I bought it from Kuwait.

4- The are using out-source for many things including the milling .

I think you will need to review the perfomance of you representative else it will damage your reputation specially the cost of the cars in Syria are 10 times double comparing with the region.

Thank you

Montaser
+[protected] (Syria)
+[protected] (Kuwait)

I purchased this Kia as a second owner. The previous owner took top notch care of this car. Always brought it to a Kia dealership for upkeep and has it also documented via car fax! I have had the car for less then ONE YEAR and my car is having problems with "engine consumption." My hardly 3 year old vehicle needs THE ENTIRE ENGINE REPLACED. Since I'm the second owner, Kia WILL NOT help with any of it. After being run around their customer service department for a week and a half with zero answers till I finally spoke with a supervisor was I informed Kia declined to help me. The real kicker, he told me the reason an engine would need repair like this is because it was poorly maintained. I told him I have all documents proving otherwise, and he told me unfortunately my documentation means nothing and I can't fight the decision that was made. NO KIA YOU MADE A CAR AND PUT A POS ENGINE IN IT, AND WON'T TAKE RESPONSIBILITY. My 15 year old Ford that was poorly maintained at 150K miles never needs an entire new engine. Kia... you are a joke. Your customer service is terrible, and your cars are apparently just as bad.

I bought Cerato on April 2016 from EIT Egypt
I had 2 Problems
1- The Radio DVD suddenly has no power, however they told me that the warantee was finished 2 months ago and i have to replace it with a new one with the cost of 20, 000 Egyptian pound !
i went to external center, he simply reset the device in 1 minute and solve the problem

2- they replace the FRONT DISC BR with cost of 2200
however i noticed that the old one s defected from right side not the tow sides which i consider it should be covered by the warrante as manufacture defect

this service affect our confidence and Kia reliability
Hassan Fouad
+[protected]

My engine failed on me in the middle of an intersection from a total engine fail recall. Took the car to Kia in Northglenn Colorado to get it fixed. They estimated the repairs would Take around 8 months. I had a rental that I was paying taxes for the Kia had promised to take care of all costs to begin with. I hassled on my own time during work hours spoke to enterprise to stop charging me because I was getting late fees in my bank account. Finally after the run around Kia finally spoke to enterprise and settled the matter and I got my money back. I was trying to sell or trade my car in only to find out after being promised they would take care of financing I would have my dream car and drove it for 3 days only to find out I wasn't approved for my loan so I had to bring the car back to get my old car that was fixed so I thought! When I got into my 2013 Kia Sorento the engine light was on for a 02 sensor repair and to top it off my car radio no longer works! My car was dirty they couldn't even wash us as it had been with them for almost 4 months! The radio was working fine before my car stalled and I told the Kia manager Tim that and he said he couldn't do anything because for all he knows he couldn't have been working! I will never purchase a Kia again and I will make sure I tell everyone I know not to purchase from Kia for having unreliable unsafe cars and horrible customer care service.