Tesla
Reviews and Complaints

We put down our deposit for a brand new 2024 Model X. Our financing was delayed by a few days and our local dealership wouldn't allow us to change our delivery date. We were threatened with losing our deposit, my trade appraisal, and the car would be sold to someone else if we didn't pick it up. Every customer support number is an endless maze of pre-recorded messages with no one live to speak to. Car came with trim out of place and a rattle in the door. The falcon doors opened directly into the garage door track and scratched the paint.

Tesla will blatantly rip you off. They don't care if you're a customer. They don't need you as a customer and will let you know that by blatantly ripping you off and then telling you to take a hike, rather than rectify the situation and selling you a couple cars. I can't think of a more worthless company. You can tell Tesla survives off unlimited taxpayer dollars, just like GM, Ford and the rest.

If you need your solar panels removed to have your roof replaced, forget it. They will not call you back, they will not answer e-mails, they leave you high and dry. We have been trying since last fall to get this project done! You can get an outside company to do the removal but then it can affect your warranty and you have to jump though hoops to get it arranged. Their customer service is non-existent and I would not recommend them to anyone. We purchased our solar panels from a different company and were bought out by Tesla. If I could move our service to a different company, I would.

There is a problem with some firmware that is preventing the car from fully shutting down which is resulting in excessive energy use ( costing about $3 per day in energy loss overnight) as well as loss of some safety systems such as lane markers, surrounding vehicles and speed limit. I was told that Tesla is working on a fix but in the mean time I am experiencing excessive costs for charging. I have to charge at superchargers as my condo complex does not have the capacity to allow us to install chargers. With the situation I am paying about 3 to 4 times the cost of a ICE vehicle. Actually as much as $15 equilivant per gallon of gas. I asked Tesla if they can compensate me for my out of pocket costs that actually flows to Tesla. They claim it is not possible for them to offer me free supercharging and I do not believe the customer service people.

Dear Representative,

I hope this message finds you well. I am writing to bring to your attention a pressing matter regarding the Tesla Solar Energy system that was installed at my property in 2020. This installation encompassed a substantial 12.3 KW system, representing an investment of approximately $30,000.

Regrettably, I must convey my deep disappointment with the system's performance over the past year. To my dismay, the system's output has plummeted to less than 30% of its original production. Recognizing the significance of this issue, I promptly reached out to Tesla Energy for assistance in addressing and rectifying these concerns.

Despite my best efforts and repeated attempts, I am disheartened to report that my appeals have seemingly fallen on deaf ears. I have diligently registered my complaints through multiple channels, including the Tesla app, telephonic conversations with their support staff, and formal emails. Unfortunately, my earnest requests for intervention have been met with dismissive responses, asserting that the system's functionality is sound and advising me to perform routine maintenance, such as cleaning.

In response, I undertook the recommended cleaning regimen, albeit to minimal effect, with only a marginal uptick in performance. Furthermore, I presented compelling data revealing that a substantial portion of the system's solar panels—16 out of 39—are unresponsive and not generating power. Regrettably, this pertinent information was seemingly overlooked, exacerbating my frustration.

Considering the considerable financial implications of this situation, I am left grappling with significant monetary losses since December of last year, adding up to several hundred dollars each month. The substantial investment I made in this premium system appears to be going down the drain, which is an outcome I believe should never befall any customer, especially one who believed in Tesla's reputation for quality and innovation.

As a consumer, I implore Tesla to uphold its commitment to customer satisfaction and ethical business practices. I am pursuing assistance from the Better Business Bureau (BBB) in order to elevate this issue to a level where it cannot be brushed aside. My sincere hope is that Tesla will take immediate and meaningful steps to acknowledge my concerns, conduct a thorough assessment of the system's deficiencies, and implement a solution promptly.

It is my earnest belief that a company as prominent as Tesla should not be content with merely flexing its corporate muscle. Instead, I appeal to the company's core values of integrity, accountability, and customer-centricity, which I believe should guide its actions in resolving this matter.

Your understanding, support, and prompt attention to this matter are deeply appreciated. I remain hopeful that this issue will be addressed in a timely and constructive manner, restoring my faith in both Tesla's products and its commitment to customer satisfaction.

Thank you for your time and consideration.

Sincerely,

Prafull Kumar

I am ten years into a twenty-year lease for solar panels that was originally with Solar City. I was told at the time that when I needed to re-roof my house, all I would need to do was call and they would send a crew out to remove and then re-install the panels. I also asked about metal roofing at the time and was told that it would not be an issue.

Fast forward ten years and I need a roof. I decided to go with the standing seam roof due to its durability. I was told by the Removal and Re-installation rep that I was finally able to make contact with, that I could not install a metal roof because Tesla does not install on metal roofs.

I found on the Tesla website that Tesla does install solar panels on metal roofs. Only in Hawaii.

I reviewed my original contract and could not find where it restricts the type of roofing material, I can use on my own home.

I have a contractor that has been waiting for the panels to be removed so they can get the new roof done before the rains start here in Southeast Arizona.

I have also checked with solar companies in the area and was told that installing Solar Panels on standing seam metal roofs are very common and in fact is an easier installation then on composite shingle roofs.

Very bad roadside assistance

I didn't realize that Tesla road service could be so bad until we had a flat tire. We had a flat tire on route 22 in NJ and we called Tesla road side assistance. After zillions of questions that we had to get through we finally got them to dispatch a tow truck to come to the scene. They promised 65 minutes, but it actually took 2 and half hours for the tow truck to arrive.

But that's not the end of story. After we got to the Tesla service center in Sprinfiled of NJ, they told us that they didn't have the tires for our car, which is just standard 19" continental tire for Model Y. They say we had to wait for 2 or 3 days for them to get the tires. What? A Telsa service center doesn't have regular tesla tires? We could have tried Costco tire shop nearby that would have immediately replaced our tires for a regular non EV car. This is beyond ridiculous. Moreover, since Tesla does not provide spare tire, we had had to already drive a few miles to get off the road which caused more problems then just replacing the tires

Since we are on a road trip, we had to call an Uber to take us to a nearby hotel to stay there until they got the tires!

So guys, don't buy a Tesla or any EV for that matter. Even a routine problem such as a flat tire could cost you days and lots of money and lots of hassle to get fixed.

We would never have to deal with this if we had a regular car.

Date of experience: July 27, 2023

I am at wits end that our problem with our solar system has not been solved in the past 8 months. We have been paying our monthly lease but have not received any credit for the generation. The problem lies in the 100 ft. electrical line that runs from our detached garage to the south side of our house. The line was originally put in by Solar City so Tesla now is responsible for repairing it. The panels are working, but nothing is getting to our meter. Your chat person does not understand this problem. He refuses to do anything to fix our problem. Can you help us by sending a technician to solve this. I am seriously thinking of stopping our next payment since we have pd. $800 and not received any credit. Please help us. I am elderly and my husband is totally disabled. This is very upsetting.

Dawn Hawk

14821 N. Appleton Ave.

Tucson, AZ 85739

[protected]

I have a 3.5 year old Model 3 Mid Range Rear Wheel Drive, with 134,446 miles, which seemingly overnight (a couple days ago) experienced serious “battery degradation” and the vehicle alerted me to a reduction in charging/range (limit is now 212 miles); and Tesla Service says I need a new battery pack. I have had, consistently, a great experience with the vehicle and with service (and have highly praised Tesla causing family and friends to purchase Tesla vehicles). What can be done about my situation?

Dear Elon

I am writing to request the referral bonus for the sale of the Tesla Y to Kareli Christensen MD.

I reserved a Model Y at the Macadam Tesla dealer, drove it to NW Portland where my friend was working. We drove it around Portland as I worked tirelessly to convince her what a great product the Y was and that it fit all of her needs. She was very reluctant to purchase the vehicle, I again convinced Kareli to call Jen at the Macadam Tesla dealership, after working with Jen. She decided to place an order. Jen was well aware that I referred Kareli. We had in depth conversations about me receiving the referral bonus for my efforts on selling her on the Model Y Tesla.

She received the vehicle on 6/28/23. I did not receive my referral and when I inquired about I was told that Jen was “working on it”.

I later called Jen and she told me that she was new, and made a mistake by not telling Kareli to be sure and use me as a reference and it was not possible to retroactively make the referral happen.

This is a small token for the many hours I worked on convincing my friend to buy this amazing vehicle.

I have really enjoyed my Tesla Model 3 and have sold 2 people on this car and likely more in the future.

I am asking that you find a way to ad the loot to my box.

Sincerely

T. Skaggs

on 6/21/23 - I took my Tesla into the Service center in Plano, TX for an AC issue. During the diagnostics, they discovered a Nut had come off a bolt and commented in the notes ... i"RH aft link cam bolt and washer missing" The cost to repair the sub-frame is $2,500 and not covered by warranty, even though the part failed. Someone did not put the nut on properly for it to have fallen off. At just over 51,000 miles - this clearly should be covered by warranty. But I was told it was not - because "Tesla cannot confirm how the nut is missing".