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CB Car Dealers Tesla Tesla Service on Model S
Tesla

Tesla review: Tesla Service on Model S

L
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8:48 pm EDT
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Made a mobile appointment for rear passenger side windows issue, then Frank asked me to bring in my car for a service that mobile service wasn’t able to perform. Mobile service person, Frank, said that I shouldn’t be charge for the whole service because they forgot to put a certain screw back which causes the window not to work. He also mentioned that he usually handle tires not windows so he will do his best to fix this with the limited tool he has. Spending several hours on my car, he was able to make the window operate again but he wasn’t able to calibrate the trueness of the glass in the window (it left a hole while winding it up). Frank asked me to do walk in to see Tyler and he should be able to take care of it quickly. Brought it in the same day. They charge me for a window regulator when it just needs to be calibrated. Whats worse is when I picked it up, I heard weird noise when the door presents on the other side, the door across. This wasn’t an issue before. I told the service rep and he is dismissive that it couldn’t be the service center that does this. The fact that when I dropped it off, it was working fine and not when I picked it up the next day, he said anything could happen and I have to pay and make another appointment to fix it.

Desired outcome: They should take a look at what happened to door handle and fix it because it most likely happen while the car is in their service.

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