Tesla
Reviews and Complaints

I have been reaching out to my project advisor for 2 days now via text and email, both of which we have communicated through before, with absolutely no response. Called into the customer support line to be told they would have him reach out to me and again he has yet to call me. Spoke with 2 people in their online chat of which neither of them could help me and everyone refuses to get a supervisor who can help me with my inquiry about our solar panel order. However when they were ready for me to sign and pay for the panels they had no problem responding via text and email regarding that. Absolute shame and extremely frustrating to treat customers this way. I have requested for my $250 refund of which no one wants to help me out with.

I am a very loyal and committed Tesla customer. Everyone in my Family drives a tesla. I have just learned that Tesla has removed my Full Self Driving Capability (FSDC) from the vehicle even though the previous owner paid $12,000 for it.

I purchased this unit with full expectation, understanding - and representation from the previous owner that the vehicle I paid $132,000 came with FSDC. I further validated this fact through the vehicle itself under the auto-pilot section where it clearly and unequivocally stated "INCLUDED PACKAGE" under Auto pilot computer-full self driving capability heading.

At bottom, if I understand this correctly, the FSDC does not follow the vehicle and that-Tesla will disable this highly important function with each new owner for the PURPOSE OF CHARGING THE CUSTOMER AGAIN.

If Tesla desires to engage in this unreasonable disingenuous and border line bad faith business practice-then Tesla should disclose its intention. At a minimum it should not mislead its customers by advertising the FSDC is an "included package" on the vehicle screen

GD70 EOG

The driver side passenger door is stuck and cannot be opened from inside or outside.

I took this to Tesla Chelmsford service centre, unfortunately they could not fix it on that appointment day.

They gave me an appointment 2 weeks later for the 30.05.2022.

I got a text message moving the appointment to 22nd of July 2022. This is an unacceptable delay in customer care.

Please let me know if you can help me with this.

Yours Sincerely

Mr Vempali

Ordered Tesla Solar May, 2021. Installed Sept, 2021, PTO in Feb, 2022. Initial design had 2 PW on backyard wall. Installer went against designs and put 1 in garage and the other on wall where the new 400 amp electrical panel was supposed to go. He stated PG&E would be "OK" with putting the new panel somewhere else. Took me 1 year to get permit from PG&E to approve new panel. PG&E now wants that space. Contacted Tesla 1 month ago to relocate the PW. The request bounced around several depts. Initial quote was $1,600. I reluctantly agreed. 2 weeks went by - no response - after calling and waiting on hold 30-45 minutes each time there was always a new excuse - 1. No agent assigned yet; 2. Agent is on leave, 3. Someone will contact me soon. Today they sent an email saying they quoted the wrong amount - now they want $2,100 to move it! Telsa needs to get their act together! Any other company that had this many screw-ups on 1 account would try to work with the customer. Telsa, it seems, just wants to keep you jumping through hoops with hopes that you go away! Supposedly, my case number is: Case # [protected]

Hello, at my home Tesla installed solar panel in December 2021 and it has been 4 months passed after I paid all the payment, your Tesla energy didn’t not submitted the necessary documents to the utility company for connecting to the electric grid .. I did call Tesla energy numerous time and no one have any proper answer to solve this problem.. after collecting full money in December there is no phone call or email or any answers about when the solar energy going to be connected.. Abraham Thomas

Try to speak to tesla costumer services department get an 800 number or some thing so I can Discuss my Tesla bill I've been paying over $300 for the last 3 months I should be caught up by now [protected] call me please

I ordered a model y in October 2021. Estimated delivery date was may then June 2022. Now my delivery date is September 2022. Maybe. But you can go on the web site and get quicker delivery. Especially if u order FSD. Full self drive. I callled Tesla and said if I buy FSD would they move my delivery up? No. No? But I could go on the web site and get earlier delivery? I went to the Tesla store and they said…. oh that was for a limited time…. they really don’t do that.

Should I trust them? This is no way to treat customers by skipping the queue. And if they do allow that then let me know so I can get the same offer. Just leaves a bad feeling irrespective. They should worry more about how they treat their customers. Maybe the Mach e is with a drive.

I ordered my Tesla Model 3 performance in March with an estimated delivery date of March. I fully understand the meaning of “estimated” but never thought estimated meant June once you actually reserve the vehicle you get a date that’s not even in the same ballpark as the one showed on the website. I felt highly betrayed by Tesla for setting unrealistic and false delivery dates. I quickly jumped on the site to order another Tesla to see what the delivery date was and it stated April.

That proved my point that the advertised Tesla delivery dates are completely false. I just want Tesla to be honest and inform me the consumer with real timeframes and update their website with honest delivery dates. Had I known the actual time frames I would of hesitated to order the vehicle. But with Tesla’s no refund policy you are forced to be at their mercy or forfeit your $250. It’s a really shady Tesla practice.

I am asking Tesla to post real timeframes and allow the consumer to make educated purchases based on concrete information. You hold us the consumer to your agreement with a no refund policy but where is your loyalty, and honesty to the customer?

Mind you Tesla I am not buy a $5 nick knack I am making a $60k+ purchase be honest and update your website before you have us commit thanks, Ron.

I bought a model 3 Tesla in July 2021 but I haven't received my car yet. No one is responsible for my time. No one care! I am so sad and don't know what to do! I contact with them in October and they told me my finance has a problem and I that's why! I asked them how I can fix it and they guide me to apply for the loan. I did, and again my loan was expired because of the delay on delivery! I called them again and they told me oh you hadn't apply for the loan... they made my account on cash.

I am so frustrated and don't know what I should do! I need my car. they told me I have to wait until June but I can't. please help me I don't have any voice. I don't know should I go to the police or talk with a lawyer or what! I can't wait anymore at all.

I initially loved my Tesla but the aftermarket support has been poor. First, a few months ago I had a flat tire. no help available from roadside assistance but they did send a tow. However the whole experience from call to being able to go home was 6 hours! When I gave a less than perfect review to the service center one of the employees called me and harassed me about the review However recently was put in a very dangerous situation by Tesla that is way more than inconvenience. My alignment was off so I tried to make a service appointment. Tesla couldn’t fit me in for 3 weeks! The day before my appointment my tire blew at 60mph likely because of the delay. The tire debris damaged the drivers side and ripped off the drivers mirror. I called Tesla service: at first they said they would tow me to service center then they said they couldn't come. Even though I specifically told them there was body damage they did not tell me they couldnt repair it until after I paid $300 to tow the car to them. So disappointed. Love my Tesla but safety comes first! Will definitely be looking at another electric car next round

My county approved the solar panels already in August 2021. Tesla said they were waiting for PG&E to give the final approval. However, they didn't even submit the request to PG&E despite my reminders several times. It's about 5 months since the county approval. It's ridiculous how bad their customer service is. They said they were backlogged to submit the application to PG&E - this was in October. I called them almost every month. There is no number to reach them easily - they make it so difficult to get to their service. Everyone who got the solar panels in our neighborhood have a similar experience with them. Worst service of any company! I am not sure how they are in the business.

Phone support screwed us from the start. To let you know what happen we left home and stopped in Texas first stop 15 minute charge raining but it went fine and we continued on to Lake Charles for second charge, raining and cold all the time. Got to Lake Charles charging station and it happened plug in Blue light then black, tried 4 different stations same. Called support they moved around some more, then had me reboot. Then they told me it was power problem at the site because of the rain, and even though some were charging there was not enough power coming from the power company. Then the car would not start, called again then they had me change the tire size to get it where it would start. Then they told be to go to local motel where there was a destination charger, where I could charge and spend the night while it charged. When to motel no charger there, caled again was told that there were many complains because it's not there. They sent me another location, it was under construction no charger. Called again so then told me there was a destenation charger in enus not Tesla at a motel there. I call the motel clerk told yes there were 2 out front, got there with 7% charge left no power on the chargers. Clerk said she was sorry she was told there were 2 there but not that they we not working. She then let me plug in to lobby 120 outlet to charge, that was at 8PM, 11 AM next day had 21% enough to get to Lafayette. Got to Lafayette plug in same problem blue then off, tried different ones same thing, then they wanted me to drive to a charger at the library not Tesla, plug there showed 14 hrs to charge. Call again then they sent a wrecker to hale us to New Orleans, my wife and I spend 3 hours waiting for it and over 4 hours in wrecker while the driver ate, drank, and looked at his phone on is lap, for GPS direction. The wrecker was equipped with Jake brake which had my wife jumping our of skin every time it when off. Called UBER to get to the airport to get the rental the only place with cars, per support they told me they would refund. And then check in the Hilton at the Airport to get some rest. I am paying tolls, paying for fuel paid to lodging I did not need paid for Uber and the car that I was told would be refunded it has not. I am as you can tell not a happy customer. I am driving a Jeep with not nothing in it no GPS, no power seats, etc. I am a Handicap vet with tags on the Tesla that allow to not pay tolls and park. The Service Department is doing their best at New Orleans the problem is your system. This started on the Dec 17 and car is still in New Orleans service department

Oscar J. Perez
9415 Pecos Pass Ct.
Cypress TX 77433

Elon Musk,
I leased a Model 3 2021 standard plus. The car drives me crazy. The issue is the adaptive cruise control, which is unfortunately tied to the FSD system.
I have almost be rear-end 5 times in the last 6 months because of "Phantom Braking", where the car slams on the brakes for no reason. I have taken it into the shop twice and told to read the warnings in the manual and the car is fine. I have talked with other owners that have the same problem.
It will slam on the brakes for a shadow across the road, cars coming in the other direction, or just for no reason at all.
None of the other car manufactures that have adaptive cruise control have these issues. I really hoped your high tech car would show me it is great, but all I am is disappointed.
Can you PLEASE fix this issue?
Thanks
Stephen Clark

Made a reservation for a Tesla automobile and paid a $250.00 fee. Did not find out, until after I paid the fee, that Tesla would not deliver my vehicle to me in Las Cruces, NM, unless I took delivery in Colorado Springs, Co. 548 Miles from my home. However, there is a Tesla dealership in El Paso TX, only 40 miles from me, but did not find out until after I paid the fee, that a vehicle delivered to El Paso, TX, would have to be registered in TX. I fell that I was deceived and mislead by Tesla. Under those circumstances, I canceled the order, as I would not drive 548 miles to take delivery of a vehicle. I feel that my $250.00 fee was stolen, and find Tesla to be a disreputable dealer.

Hi,

My name is Eunhye Kwon and my phone number [protected]. And, my email address is [protected]@gmail.com.

I was ordering Tesla Model X through their online website but my hubby ordered the model Y for me so I did not have to finish the order. So, I put my credit card information and saw the statement " Due Today
$250 Non-refundable Order Fee. By placing this order, I agree to the Model X Order Agreement, Terms of Use, and Privacy Notice" but I thought I could back out if I didn't finish ordering. After putting my credit card info, I went on the next page but did not finish ordering. But, Tesla still charged $250 on my credit card and now they are saying that it is non- refundable because I agreed to forfeit. Definitely, it does not say about "forfeiture when I don't finish ordering and I had no idea that I could still order such an expensive car only with turning my credit card number in" They have to make the statement more clear so no one makes mistakes like me. Even if I did not put any information other than the credit card number, Tesla says I have reserved my spot so $250 is theirs. As a customer I have a feeling like the statement below the payment method is so ambiguous!

The more funny thing is my husband was comparing Tesla X to Tesla Y for me and he ordered the Tesla Y at the end but he could not get $250 back for Tesla X. Meaning he got charged a total of $500. To see the final price, the consumers must go through the first page... We were just trying to see the final price!.. Please help us out.

August 15, window got stuck down, local repair shops can't get parts, had to wait 2 weeks for repair, August 30, during rainy season. September 14, 2021, front seat sensors failed; car doesn't shut off, have to use the unreliable manual process. $4k repair, had to wait one month. October 14, took car to service center in Tampa, one hour away. They could not give me a time estimate and recommended I use their Uber credit to resume my day. Left the car there, Uber'd back, only to be told the seat was not in stock, will be another month for chair to arrive. Service is totally detached from the customer. All service must be arranged with the mobile app, no way to talk to anyone, no lacla shops that can make repairs.

On May 17th 2021 I applied to order a tesla vehicle from tesla.com and placed a used car order with reservation number RN114972044.

However tesla did not approve my finance application and they recommended me to go thru 3rd party credit unions. I applied lots of credit unions as well however no body wanted to approve my application since its a car sales thru a website not an actual dealership. After I tried more than 15 credit union and bank for my finance application I called tesla used car rep (Johhny Dang) and told me that I cant get approved from anyone. And then he told me that they cant hold the car anymore so we needed to cancel the transaction. Then we had to cancel the transaction and I had started waiting for my return and refund that I paid Tesla $500 deposit plus another $500 delivery fee.
To make sure about getting my refund I called Tesla Used Car Rep. Johhny Dang on May 24th and I was shocked with his attitude and conversation. He yelled at me on the phone and told me that I cant get any refund at all. When I asked him why he told me that because they already started a delivery process and I have to pay for the delivery. I so many times repeated him that I didnt purchase the car so how come am I being charged for a delivery fee and he again yelled and stated with a very angry tone that I already signed purchase agreement and there is nothing he could do.

Then I tried to reach Tesla costumer service and upper management so many times but unfortunately its impossible to reach a person or a valid email on their website. There is a support page and there are only frequently asked questions. When you call costumer service number there is no section or department you can speak and get an info. So many times I filled a contact us form but there is no return on it.

I got my system working beginning of 2019 since that time I have had 4 inverters replaced. The first one took over 2 months to get repaired then 4 to 5 months later the inverter dies again. Another 4 - 6 weeks to get repaired. It makes zero sense you don't have backup inverters. Telsa is being held hostage by Solar Edge? 4 -6 weeks for a replacement is completely unacceptable. The fact the inverter dies every 4 - 6 months is a joke.

I bought the Solar for power outages. Fl has a lot of hurricanes. My wife has a medical condition and we need power.

I was the proud owner of a new Model Y Tesla that I purchased new in July of 2020. My family and friends will tell you that I was telling everyone I would never drive another brand of car after driving a Tesla. That was until I had to have what should have been a very simple warranty repair done on it. Below is a chronological sequence of interactions that outlines my first experience with Tesla service at the Dublin Tesla location:

Prior to Appointment- I was receiving Frunk Sensor malfunction error messages on my app so I scheduled an appointment about two weeks out. Shortly thereafter, my app started informing me that my Tesla Wall Charger was shutting on and off during the nightly scheduled charges. I informed my service advisor (CJ) of this and asked that he also help me with this.

3/22- Dropped off car and told 1 day so no loaner, but offered $300 Uber credit. Said I'd really like a loaner but accepted Uber and took it home. Discussed wall charger, but was told it was probably installed wrong so I should have my electrician check it. I pushed back so he (CJ) contacted someone who said it was overheating. Again, told to have my electrician out, even though I said why would it work good for 6 months if it was installed wrong. Said if I had to pay for an electrician and it wasn't his fault, I would expect Tesla to cover the fees. I left perturbed and was shortly thereafter texted a link to the wall charger manual.

3/23- Received voicemail and text stating that car was going to be delayed so they arranged a rental car. Spoke with CJ and said that I really didn't need a car if it was only going to be a couple of days, as it was inconvenient for me to go back to Dublin (40-minute drive) and I have a second car to use.

3/25- Spoke with CJ, about the status and informed him of my displeasure with things continuing to be delayed and the wall connector not being resolved. He said he ordered a mobile service to come look at the wall connector. They emailed me with an appointment date on 3/31 between 8 and 12:30. CJ also forwarded a number via text of wall charging people. I spoke to them and they told me they would help me after my car was back. Was told good chance they could fix it with firmware update. Texted CJ back with the good news.

3/26- Text from CJ saying my "Model 3" was still awaiting parts and he'd be gone through 3/30. Did I need a rental car, to which I responded yes, as I was planning a trip to Sacramento and my convertible isn't really a good highway vehicle. He set it up for pick up the next day.

3/27- Went to call an Uber to take me to Enterprise. The voucher had been cancelled. I disturbed my wife's morning by asking her to give me a ride, which she did. Later received a text from someone saying they saw my text to CJ and the voucher was showing active on "our side". Offered to reimburse me.

3/30- Text from CJ, asking me to send him receipt from Uber and that he'd followed up with parts manager as still on hold for one part. Told him my wife drove me.

3/31- Got a text from CJ, my parts had arrived and should have repair completed after lunch. Got a text an hour or two later, car was done. Got another text from CJ, car is ready. Texted him back that I would have to wait until after lunch as I was awaiting the mobile tech he scheduled to come and look at my wall connector. He called to tell me they weren't coming as he had cancelled them. He never informed me of this!

I went and picked up my car. They pulled it up so dirty I couldn't even see out the windshield! I told the guy this is the worst service of my life. Some guy happened to be walking by and said please come tell me about this. He said he was the Regional Service Manager or something similar and to tell me what happened. I shared the story with him from start to finish. He apologized several times and promised to research the failures.

Asked me my biggest disappointment to which I told him the entire process! I told him that I couldn't believe they didn't wash my car, as I know there's a carwash a block away. He said it was a big disappointment for them, but they didn't do it due to their concern for the environment. But I guess it's okay to crash my car because I can't see. I drove it to the carwash and washed it myself!

While I was there, I received a text from JP the Front of House Manager wanting to know if everything was taken care of to my satisfaction. REALLY! I told him to go talk to the Regional Service Manager. Once I got in my car and on the highway, I realized none of my sound/audio was working. I turned around in San Ramon and drove back to Dublin. The guy reset the monitor and it worked again.

4/1- Called Tesla Wall Connector people. After describing the problem and light sequences, was told it was firmware, NOT INSTALLATION, and with my help we fixed the issue within 20 minutes.

This completes the painful sequence of events that I experienced. I can tell you that as someone who has owned a number of Lexus and Mercedes vehicles previously, I learned to expect a level of service that follows the value proposition of high-end quality vehicles. My first experience with Tesla is the worst vehicle customer service I have ever experienced! You build a nice car but don't seem to understand the value of good service.