KIA Motors
Reviews and Complaints

Since then I have had nothing but aggravation on the following issues. I live 23 miles from the dealer. I have a dealership on the corner of my street but Transitown gave me the best deal.

* After I purchased the car I called the Finance Company for KIA to be sure they knew I turned in my car. Upon asking they told me I was able to take my car starter out of the car. I called the dealership and was told they would install a new one for $299. I told them I wanted my original starter and they said they were going to charge me $150 to remove it from the car. I spoke to the Smart Car department at Northtown KIA in Amherst, NY and told them my issue. They said they charge $75 to remove a starter. However, my car was at Transitown (where I purchased). When I contacted them again they said they were going to charge me $200 to take it out ( it went from $150 to $200). Because of that it cost me an additional $120 that I would have saved if I used my original starter. Northtown was going to charge me $79 to uninstall and $129 to install my original. Instead, I had to buy a new starter for $330.

* They did not have the second key to the vehicle. They asked me to come back and have the (locksmith) make me a key...yes, a locksmith. He had already left when I arrived, on time. I made another appointment to come back only to find the locksmith could not make a key and they would need to order it. Three months later after numerous trips they have my key. I made an appointment for 11:40 to have it calibrated. They said it could take up to 30 minutes which I was happy with. I arrived and was told it would be 2 hours or more. They were very busy. If I knew that was the case I would have made other plans. I have been inconvenienced enough with multiple trips to dealer all resulting in frustration.

I do not want to go back to that dealer, however, due to their losing the key I was told they had to be the ones to recalibrate or it would cost $130 at another dealer.

What I would like to do is go to another dealer and have it paid for by KIA. I do not want to deal with Transitown. With everything that has gone on I don't want to have to go back to that dealer and I am sure they don't want to see me. I believe this was just an issue that snowballed and an isolated incident. Everyone there was very nice and helpful.. My salesman followed -up regularly. There was only so much they could do.

Right now my car is at Northtown KIA to locate the problem why my engine light has been on since before I hit 50 miles.

What I would like is for KIA to pay to have it calibrated at Northtown KIA. It was not my error and I do not want to be inconvenienced any longer over it, I just want my key.

I know your company, like most, strive for customer satisfaction. I don't have a good thing to say right now. I love my KIA. There is not another car, at the same price point, that I would choose besides it. But after all is said and done I don't believe I will be feeling the same.

Dear Sirs, 18-1-2019
KIA MOTORS

Good day

My name is Mohammed Ali from Egypt, I have an issue with your agent in Egypt
Egyptian International motors (EIM), and I want to raise this case into your fair hands. please find down here what happened.

1- I have bought for my wife a brand new Kia Soul, model ‘2017' on 12/11/2018 from an official distributer for Kia called EL MASRIA Auto who got the car from the agent (EIM) on 12/1/2017. So my wife is the first owner of this car.

2- When I went to the agent service center in Abo Rawash industrial area, Cairo
To run the first maintenance for this car I have discovered that the guarantee for Our new car had been activated since December 2016 while we have bought as a new car from official distributer in November 2018 which means I have lost two years of my 5 years Kia guarantee.

3- I asked the agent to start the guarantee from the date the car was sold to
my wife in November 2018, but they refused and told me "Its Kia motors policy",
I feel so injustice because what I understand and please Correct if I I am wrong that gurantee starts from the date that the car is sold to its First end user not from the date that the dealer receive it.

I like kia cars which have a very good reputation so I bought it for my wife while I am driving an Skoda Octavia, even I bought the car who has The same name of korea capital soul because I belive that the soul is a good car and I belive that you are a very respectable esteemed Automoitve company KIA.

Please I am putting this case into your justice hand and I will accept your judgment.

Many thanks and best regards.

Mr. Mohammed Ali
Mobile : [protected]
E-mail : [protected]@yahoo.com

The car info:
—
- Model : Kia soul 2017
- Chassis NO. : 7417907
Motor No. : 833307
Purchaser name : Mrs. Roqaya Magdy Ahmed
Purchase date : 12/11/2018

Dear Sirs, My name is Orielle Fuentes Tarraff, and I am owner of a Kia Sortage, year 2014 model bought 0 Kilometro, in the city of San Antonio, Chile South America.
A few months ago I began to feel strange noises in what I initially thought was the clutch or thrust bearing according to the mechanical engineer who does the periodic maintenance of the vehicle. Strange situation for a vehicle with 60, 000 kilometers and maintained in impeccable form. In principle I decided to make the changes to the clutch thrust bearing and press, spending a value of $ 500, 000.-, unfortunately the problem remained the same, so I decided to investigate with the representatives of Kia in the city and to my great surprise I was able to inform me unofficially that this vehicle had failures in the gearbox, in some number of vehicles like mine. My claims to the representative have been unsuccessful and the price for the repair amounts to $ 760, 000.- additional to those I already spent. My vehicle at this time is out of warranty.
My questions to this situation are:
1.- Why the local representative never contacted me even though I am and have been a client with recognized prestige in the area as a Real State Agent, even if it was just a client should be warned if these failures where highly probable even when the Vehicle still has a warranty?
2.- Why should I pay almost 10% of the value of the vehicle that should have been absorbed by the guarantee in a timely manner?

Today the local representative absolutely disregards the situation and does not put any effort to cooperate in any way with this situation that I consider unacceptable for a company as Kia, sponsor of many sporting events and with awards won worldwide for the quality of their vehicles .

I do not believe it is the policies that you have in the countries that sell your vehicles.

Without going any further remember several opportunities in which brands of its competition have publicly called their consumers to take to the workshops vehicles for failures of different nature.

I write this letter for an inconvenience that I believe and trust is not the spirit of your company, but I am not sure if I could recive this vehicle given my experience.

I hope confident you can respond from there to this situation to which the local representative has not been able to recognize this failure in the post sale, causing an economic damage that I should not have when buying this vehicle.

KInd Regards
e mail: [protected]@yahoo.es

I am from Kuala Lumpur and I brought KIA Sportage in October 2017.

There are 3 Points which I need to bring to your notice.

1) The Sales Person of KIA PJ Branch, gave me false promise that I will get 3 years of free service. But its been more than 15 months since I brought my KIA Car.

2) Till now I have not even get the free gift which the Sales person promised me.

3) He said I can pay for the car service and then claim within 2 weeks. But its been 3 months and I have not yet received my car service money.

The sales person lied to me that he has escalated my issue to the Branch Manager and they will be getting it done for past 1 years. I met the Branch Manager 2 weeks age and spoke to him, but he said the Sales Person did not inform anything about this issue to him.

When I called the sales person and asked him why he lied to me and said that he has escalated to the Branch manager and to ask for the 3 Years of free service and to check on the claim of my 20, 000Kms service, but the Sales person spoke to me so rude and scold me in abusive language and cut my call.

Is this how KIA treat their customer.?

My contact number is [protected]

Dear kia korea,
My name is jeremy from koka enterprises in uk we bought a kia morning in korea and want to register it in uk. The dvla authority in uk is requesting for official letter of date of manufacture of the vehicle which we need before we can register the car. The vin number is knabe511act027476. We contacted kia in uk and was informed that the details of the car manufacturing date can only be retrieved from kia manufacturer in korea? This is extremely poor for kia uk not having information on kia products!
Please send us the official letter confirming the date of manufacture and vehicle information urgently (preferably by email)
Best regards
Jeremy
Koka enterprises limited
5 fieldfare green,
Luton.
United kingdom
Lu4 0ya
Email: [protected]@hotmail.com
Tel +[protected]

Dear United States Kia,

I'm reaching out to you in regards to the failure of Kia Poland to provide me solutions, and they protecting their dealers with all the nasty and bad service provided to Kia cars owners .
I'm an owner of Kia American car specification, and I'm facing extremely challenge to do service and recieve basic service for my car.
One of the main Kia dealers in Warsaw " Mitcar" are refusing and not bothering to do any car fixing for American specification cars recently and the stuff there is extremely racist and don't want to serve non national citizens.

Short and not long now, I've raised an official complain to Kia Poland about this dealer service and gave them facts and timings of the bad service I received from their dealer, where stuff didn't bother to request American parts to fix my car and left me with broken tyre and no temporary solution even during new year holidays. In addition to the aggressive behavior of the service manager of this showroom towards me when he put his hand on me and pushed me from his office for the fact I'm trying to complain about his stuff service.
I'm not able to reach the headquarter in South Korea and can't find their address to complain about this situation l, so I do look forward your help and assistance on my situation. I do have all the written communication with Kia Poland and how they didn't even deliver and kind of aplologies but rather stood up to their partners side and obviously don't care about Kia cars consumers.

Thanks a lot for your help.

I bought a Sportage SXL Dec 2016, the sunroof isnt closing and the diagnostic of the dealer says that the complete system has to be replaced, this is a major fix wich I consider is not fair to be covered by me. I consider this fix should be covered by the warranty but seems that will be very dificult to make the warranty valid.
The warranty doesnt tell about any limitation so this is my argument to make the warranty valid. you can contact me at 521 [protected].
email [protected]@gmail.com
skype id jpcarrasquedo
Kindly send me a mil where I cna send thhe warranty and the diagnostic of the dealer.

I purchased a 2019 Kia Soul last October. Because my flip phone wasn't compatible with my new car, Danielle in customer service instructed me to purchase a new smartphone and send her the receipt for reimbursement up to$750.00. I have faxed my receipt for $150.00 and my case number, # [protected] multiple times to Kia Consumer Affairs and I have also called customer service several times to speak to a representative. At first a Kia representative told me that my faxes never went through. Then a supervisor told me that all of my faxes were too blurry to read. He told me to fax again, to his private email number, and he would call or email me as soon as the fax came through. I have never heard another word from Kia. I have been pursuing this matter since last November, 2019.
I would like an apology from Kia and a check for $150.00.

I recently purchased a 2015 optima from kia of irvine. And what they do and what they have done is completely unacceptable,! 1st it's totally unbelievably that on the service and maintenance contracts they fraudulently forged my signature on both contacts, in which I had never seen and was not aware that I was even being charged for them. Same thing for the theft deterrent (except I don't have a forged contract in my hand for that). This whole ordeal on 11/29/18 buying a vehicle at this dealership is very disturbing and totally unacceptable on the methods being used on customers when purchaseing a vehicle. The vehicle that I was wanting to buy I was told it was to much car for me, was fast talked into a vehicle that was $4000.00 less than the one I really wanted. Only to uncover that the vehicle I had to purchased they fraudulently jacked the price up on it $5495.00. Which put it almost $1500.00 more than the nicer vehicle I went there purchase. Now that part just makes me sick, that worse than the $5495.00 that I was scammed out of. Even with these forged contracts in my hand I still am having one hell of a time trying to get my money refunded. How in they hell and why are they even able to conduct this type the business practice.in my eyes the folks there in the sales department are nothing short of being thiefs! And to be honest I don't like theifs.

Troy vandever

My car is Kia Rio 2017, chassis 6683156, my truck door locker needs to be replaced as advised in the certifieddealer center.

I'm waiting the local dealer in Egypt for more than 2 months to get the spart part.
How come I can't use this important car part for all of this period.
Not sure why they don't have stock or even can't get as fast as possible by a courier.

Really this is a bad disappointment and experience that I didn't expect. I will post the same bad experience on all social media on daily bases till getting my right.

Told Finance Mgr (Zack Frame) 5 times I did not want extended service ... He put it on contract anyway ( I had the Mercer County Prosecutor office investigate this approx Jan 8th 2019 ...the dealer tape of this was recordered over by then as this occured May 7, 2018 at 2.06 PM) $1352. MAX PROF charge of $2445 that can't be explained, Cash money to Mgr Brandon Goins not dealership in my guess. ( I believe this should trigger a Cole Kia dealership AUDIT) My 1st oil change...Wanted MOBILE 1 oil...crooks used regular oil...that's a Service Mgr move. There was a Voluntary Service Campaign SC166 Paint chip/flake on edge of hood 1" long ... Cole KIA also repainted the whole rear bumper E-mail from KIA in Irving, CA said the paint "DID NOT MATCH" I believe there was nothing wrong with the SUNSET YELLOW color paint used by the ORIGINAL shop that painted my KIA Stinger ...Just FRAUD by Cole Kia to get $ from KIA USA They kept my 2018 yellow Limited Edition in the body shop for 3 months 4 days, From Oct 3, 2018 until January 7, 2019 WOW and it still has a paint over spray on the roof that I have not taken back to have removed yet. (today is Jan 10, 2019) Cole Kia gave me a 2018 Subaru Legacy with approx 500 miles to drive...returned with over 3100 miles. VIN is 4S3GTAB67J3724166 S3208 IS THE Cole rental number. I'm sure they charged Subaru by the mile for this car to make more $ on this whole mess ... Cole is widely know in the area as No 1 crook ...now I know! And YOU.

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Dear sir/madam,

On (6/12/2018) I purchased a motor vehicle from jordan free zone, the vehicle details are: (car details: nero 2018). Unfortunately, the vehicle has not been satisfactory because the the transmission is broken and doesn't work at all.

I would appreciate it if you could organize a mutual agreement to fix the issue with my car. I truly rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur additional cost.

I look forward to settling this matter.

Contact details [protected]
Email:ayyad. [protected]@yahoo.com

Yours faithfully,
Lara ayyad

Dear Sir
Good Day to you
I have just bought KIA Certo vechile.
but I am suffering from a manufactering defect.
The gear box transmit from gear 1 to gear 3 automatically and stay on this gear unchangable even when I stop with the car. It requires me to shut off engine and begin again.

I ask your company to ask your agent in EGYPT to repair this problem to me because it is a manufactering defect

Regards

Please find the attached
002 [protected]

Dear Sir / Madam,

I bought Kia Cerato 2019 brand new 2 week ago from agency dealer under company name The dealership Reliable International Automotive LLC and Am writing this to get an advice or solution form KIA manufacturer.
I would like to raise a complain against the dealer in Oman since i bought a brand new cerato 2019 just 2 weeks ago driven on 1000KM and am facing few technical problem in the vehicle which the agency dealer are running away by selling for me car with issues.

1) The headlight not aligned and the light in at night looks curve .The dealer here they are unable fix this issue also they are saying this vehicle light made from manufacture in this way. I see this not professional at all and they are trying to run away from it.

2) There is a noise in from suspension which i believe KIA its a professional brand and suspension with this issues again they are very poor technically and they dont know how to fix those stuff.

3) paint issue in front bumper

Am looking forward your urgent support against the agency dealer in Oman and this not acceptable at all selling brand new vehicle with issues keeping the customers in bad situation.

It occurred on: 13/12/2018

Please support me to get Compensate from dealer with this issues which took 2 weeks otherwise i request to replace the vehicle by other new vehicle without any issues.

I look forward to your prompt response on this matter.
Yours faithfully,

Ammar Al Zadjali

I have the worst experience of service ever in Kia Mitcar dealer, they don't have any solutions and don't care as stuff and no customer service at all.
I already hate my car now because if then and never going to buy Kia in Poland.
Just the fact that my cat is American specification, they rejecting any extra solution or service of my car, and only able to change oil and filters?!
Looking forward for global help and support to help on solving few light issues in my car.
Thanks,

I get my new car kia cerato 2018 and I have aproblem in the car I go to kia agency in kuwait 3 times and the problem still not solved so I try to send my complaint to kia main office
I dont try to make any problem all I want to solve my problem I trust kia company but now and after three time of visiting with the same problem my trust disappear
Thanks for your attention
My name : mohamed kamal
My mobile no (00965 [protected])
Email : [protected]@gmail.com

I bought a wrecked 2012 kia sorento, fixed it up and have been driving it. I recieved a recall in the mail, i made an appt, took my car there to find out it had 4 recalls on it, I left the car there and received a call to puck up my car they can not to the recalls because it is a R title. What kind of bs is this? I am very dissatisfied and I want this remedied.

In July of 2018 I referred 2 friends to Kia of Auburn. I was told then I would be receiving 2 referral bonuses because there was 2 cars purchased and 2 loans. And to my understanding it would be an additional $50 because they used the same salesman I referred; Arsenio Thomas.

In October I too purchased a vehicle from Kia of Auburn. I traded in my car (2011 Sorento)which was to be paid off by Kia. My payoff on my trade in was $16, 000. However, $4, 000 was to be deducted from that for an extended warranty and GAP insurance, which left $12, 000.

As of December 17, 2018 I still have NOT received my referral bonus. When I asked about it I was told that my former loan company (Bridgecrest) had not sent them the check for the $4, 000. They told me that Kia had paid the full $16, 000 to Bridgecrest to pay off my Sorento, and could NOT give me my referral bonus until they had the check for $4, 000. This was all a lie. The amount they paid was $12, 000. I have contacted Bridgecrest and was informed that I had been lied to. Bridgecrest also sent me documentation to confirm that Kia of Auburn paid the amount that was due, minus the GAP/extended warranty, which was a sum of $12, 863.08.

My issue is this... I am a customer who has brought customers to this location, and those customers have brought business as well. This experience has left a bad taste in my mouth. It has been 5 months and I still do not have my referral bonuses, and have been lied to. And to top things off I wasn't just lied to, I was lied to face to face.

I will be contacting the BBB to file a complaint if the issue is not resolved in the near future. I understand that a referral bonus is a privilege, however, if Kia is not going to honor it then they should not advertise it. What really makes me angry in this situation the most is being lied to and being given the run around. I called Kia of Columbus and Montgomery and was told that referral bonuses are usually processed with in 2 weeks. I have waited 2 weeks 10 times now.