KIA Motors
Reviews and Complaints

Dear Sir / Madam,

I bought Kia Cerato 2019 brand new 2 week ago from agency dealer under company name The dealership Reliable International Automotive LLC and Am writing this to get an advice or solution form KIA manufacturer.
I would like to raise a complain against the dealer in Oman since i bought a brand new cerato 2019 just 2 weeks ago driven on 1000KM and am facing few technical problem in the vehicle which the agency dealer are running away by selling for me car with issues.

1) The headlight not aligned and the light in at night looks curve .The dealer here they are unable fix this issue also they are saying this vehicle light made from manufacture in this way. I see this not professional at all and they are trying to run away from it.

2) There is a noise in from suspension which i believe KIA its a professional brand and suspension with this issues again they are very poor technically and they dont know how to fix those stuff.

3) paint issue in front bumper

Am looking forward your urgent support against the agency dealer in Oman and this not acceptable at all selling brand new vehicle with issues keeping the customers in bad situation.

It occurred on: 13/12/2018

Please support me to get Compensate from dealer with this issues which took 2 weeks otherwise i request to replace the vehicle by other new vehicle without any issues.

I look forward to your prompt response on this matter.
Yours faithfully,

Ammar Al Zadjali

I have the worst experience of service ever in Kia Mitcar dealer, they don't have any solutions and don't care as stuff and no customer service at all.
I already hate my car now because if then and never going to buy Kia in Poland.
Just the fact that my cat is American specification, they rejecting any extra solution or service of my car, and only able to change oil and filters?!
Looking forward for global help and support to help on solving few light issues in my car.
Thanks,

I get my new car kia cerato 2018 and I have aproblem in the car I go to kia agency in kuwait 3 times and the problem still not solved so I try to send my complaint to kia main office
I dont try to make any problem all I want to solve my problem I trust kia company but now and after three time of visiting with the same problem my trust disappear
Thanks for your attention
My name : mohamed kamal
My mobile no (00965 [protected])
Email : [protected]@gmail.com

I bought a wrecked 2012 kia sorento, fixed it up and have been driving it. I recieved a recall in the mail, i made an appt, took my car there to find out it had 4 recalls on it, I left the car there and received a call to puck up my car they can not to the recalls because it is a R title. What kind of bs is this? I am very dissatisfied and I want this remedied.

In July of 2018 I referred 2 friends to Kia of Auburn. I was told then I would be receiving 2 referral bonuses because there was 2 cars purchased and 2 loans. And to my understanding it would be an additional $50 because they used the same salesman I referred; Arsenio Thomas.

In October I too purchased a vehicle from Kia of Auburn. I traded in my car (2011 Sorento)which was to be paid off by Kia. My payoff on my trade in was $16, 000. However, $4, 000 was to be deducted from that for an extended warranty and GAP insurance, which left $12, 000.

As of December 17, 2018 I still have NOT received my referral bonus. When I asked about it I was told that my former loan company (Bridgecrest) had not sent them the check for the $4, 000. They told me that Kia had paid the full $16, 000 to Bridgecrest to pay off my Sorento, and could NOT give me my referral bonus until they had the check for $4, 000. This was all a lie. The amount they paid was $12, 000. I have contacted Bridgecrest and was informed that I had been lied to. Bridgecrest also sent me documentation to confirm that Kia of Auburn paid the amount that was due, minus the GAP/extended warranty, which was a sum of $12, 863.08.

My issue is this... I am a customer who has brought customers to this location, and those customers have brought business as well. This experience has left a bad taste in my mouth. It has been 5 months and I still do not have my referral bonuses, and have been lied to. And to top things off I wasn't just lied to, I was lied to face to face.

I will be contacting the BBB to file a complaint if the issue is not resolved in the near future. I understand that a referral bonus is a privilege, however, if Kia is not going to honor it then they should not advertise it. What really makes me angry in this situation the most is being lied to and being given the run around. I called Kia of Columbus and Montgomery and was told that referral bonuses are usually processed with in 2 weeks. I have waited 2 weeks 10 times now.

I am using Kia Forte 1.6sx model since 2009. Lucky for me because most of the other forte owners had confront same issues regarding ECU Problem. This problem had occurred for about 4 years, and already consider as normal problem toward Kia Forte Owners, service centres, and workshops, which a bit irony for me to swallow. Up till today, I still didn't see any Service Centre call up the owner to find the root cause of the problem and this goes to KIA Korea also, which never have stated any withdrawal regarding to the ECU problem. The ECU suddenly burned without any warning to most of the car that 7-10 years' ages.
This have been a series of serious issues that need to be take care off. I love my Kia forte, but looking on how Kia Malaysia treat/ handle this problem jeopardize KIA image to most of the users. My advice, please start to investigate, inform and solve this ISSUES!

I have a car from KIA. I reported a problem in my car on 18-Nov-2018. It should have been covered under warranty. The agency accepted my case and provided me a job card with the number 10508.
Now it's about one month now since the company has not replaced the part in my car. They are making excuses that the car is out of warranty now. The fact is that I reported the problem when the car was under warranty. This is very bad behavior from the agency.

EPB and Auto Hold Display.

The above captioned both contributed to a complete standstill of vehicle which is very unsafe for any driver depending on time and location of a complete [censored] down.

Previously in 2017 about October thereabout I had this same problem and it seemed it was not rectified because here almost again. I've waited here for almost three hours to be told that it will be fixed tomorrow and no courtesy provisions for my loss of use due to no fault of mines.

I'm Also told they will not charge me
For the part. However this problem showed up the first time Before my warranty was up and I should do a service even though it's not quite due to be able to save the cost on the part. After spending approximately $64, 000 US for this vehicle to face these problems in three years is disheartening. My vehicle is only doing under 62000 -km.

I feel my safety is being jeopardized for my son and me and those whom I may traverse with from
Time to time. This is a braking problem.

What if?

Regards

Cynthia Ramesar
PDK 1818
Trinidad and Tobago

My country is not listed so I just selected US

I already reserved a cerato top line iron grey color from KIA MOTORS EGYPT from 30 September 2018 and I have to wait within 3 months as I agreed for the date 30 December 2018
They delayed first time to January 2019 and I accepted for this delay
Now they delayed for the second time to February 2019 and the reason as they said that this delay is from KIA factory at Korea
Please let me know what it is possible and if you can tell me any information about shipment to Egypt
Thank you for your support

this system is a joke. it claims that if you sign up for it you will have access to service manuals and electrical diagrams . all of which is not true. I signed up, paid my money and tried to find a wiring diagram for the obd2 connector . what I got after a lot of searching a site that is not made for the customer was a picture of the connector with no information about it or the wires that go to it. to top it off when I try to get answers or my money back no one responds to my emails or to the case number that I received.
the case # is [protected]
comfirmation # kti148467

james mcadam
[protected]
[protected]@yahoo.com

Today I am at a dealership in Robina Gold Coast picking up a new vehicle demonstrator, I was informed this would be repaired the repair is incredibly bad, I am
Extremely disappointed in the overall experience that for $66k I should be walking out with an immaculate vehicle it is absolute crap, I cannot express how disappointed I am! There are numerous other things that have occurred that are not acceptable by any means ! There is also a deal on $777 advertised that we have had to enquire about and to be told someone will have to check is insane! Please call immediately to discuss regards Nicole Miller

To whom it may concern,
Ps: production head, procuments, parts & accessory department.

I was not be able to drive my car for more than 1 month for which I'm serving loan interest, insurance and road tax for the negligence and INCOMPETENCE from your SIDE!.

Im facing same problem twice where my car water pump is faulty within 6 mths despite I changed completely new using KIA warranty claim. However, this time it has affected my engine cylinder bush/casket or whatever you call it which make unanimous sounds in the engine and makes the engine ignition to stop by itself.

Whenever I try starting my car, I'm hearing some weird old lorry or truck ignition sound or far worse than that. Inspite all this spooky stuff, I tried driving the car on the road with the consent from the mechanic at my Kia service center MPV dolomite which made my car to stop by itself at the middle of a traffic jammed road.
Since then, I stop taking my car and spending RM hundreds for my taxi and grab per day.

I been following up the mpv car service dolomite batu caves since more than a month for a solution but they claim the parts department from Kia didn't send the parts. So, I called the Kia careline and speak to a customer service officer name sabri hadri and asking for my parts status, he is telling me 'TBA'. I mean what the hell is 'TBA'? I'm your customer and you giving me that kind of abbreviation which defined as "To Be Announce" it seems.
He, Hadri whom I called last friday which is 23rd Nov 2018 promise to call me back yest 27th nov 2018 failed to do and when i asked him, why didn't you call me yesterday, he claim that he is on off duty but what about today? He is not giving a [censored] on my case and the urgency that I have. By irresponsible way telling me that my parts got no update and it is 'TBA'. I ask him to pass the call to his superior so that I can get some convincing/fruitfull answer but he refuse to do so by saying he has got no authority to do so. Come on, what the hell is happening with KIA!, i can't reach out to speak to his Supervisor, manager or whoever from Naza except for him mr. Hadri. By the way, Kia Malaysia is not direct onwed by Korean international Automotive manufacturer but malaysia. Owner NAZA. hmmm, if I knew it earlier, I wouldn't have regretted now by knowing I bought a "wolf in the cloth of sheep".

So, my car and its condition is deeply uncertain, but im paying for whatever that I been obliged too pay.

My request now is very staight and simple, to get an answer from NaZA or KIA on when i can get my parts and when can I repair my car? . I can't even think about selling this car due to its condition.Anyway, please reply to my email earliest by tomorrow otherwise, I need to narrate my story to media bloggers, [protected]@naza facebook page, honda and toyota fb, IG page, and many more other pages. Im quite good in social and SEO paid marketing too.

Just tell me when I can get my parts. As easy as that. Below is my car number, check my order number with that!

WA1201S.

Regards,
Kia deceived Naza car user.
(from: malaysia)

The one lock I have on my 2013 kia soul driver side door keep freezing in the cold so I either have to keep my car unlocked so people can freely go threw my car. or I can lock it and not get back in till the summer time when the ice all melts. I honestly cant believe the level of poor company crafting in a vehicle like seriously. [protected]@hotmail.com please do the right thing and tell me how to fix this problem so I can actually use my vehicle in the way its intended.

We purchased a 2014 Kia Sedona Van from Rusty Wallace Kia on the Airport Motor Mile in Alcoa, Tennessee. The warranty states 10 years or 100, 000 miles warranty. My Kia only has 80, 000 miles(Less than 100, 000 and is only 4 years old not 10. I took it in for a routine oil change and a bad rubbing sound that sounded like the axle shaft which is part of the power train WHICH IS SUPPOSE TO STILL BE UNDER WARRANTY), but they called and claimed and recommended to replace the control arms and bushings on the drivers side and they recommended to replace the control arm on passengers side for a big fat charge of over $800.00. They did not know that we had already taken it to a local mechanic because it felt like the bottom was going to fall off of the vehicle and the KIA dealership was over an hour drive away. We wanted to make sure we could get it to the dealership without killing ourselves or anyone else. The local Mechanic had already checked both sides of the control arms and informed us that both control arms and bushings were in good shape and he was sure it was the axle Shaft which is part of the power train and was under warranty and assured us that we could make it to the dealership to get it fixed without any charge. We picked up our KIA and told them NO that wasn't the problem and they just did not want to HONOR the warranty. We ask the KIA dealership which mechanic stated that it was the bushings and control arms and he informed us it was the SHOP FOREMAN and refused to give us his name. We took the KIA Van back to our local mechanic gave him a copy of what KIA stated it was and he said no they are wrong we checked those we are sure that it is the Axle shaft which is part of the drive train which is still under warranty. Our local mechanic was so sure that was the problem that he would put it in and if it was not the problem he would put the old one back in at no charge to us. We ask our local mechanic to replace the axle shaft and we were only charged $381.48 NOT the over $800.00 the KIA dealership wanted, and guess what the problem has been resolved so we know our local mechanic was right NOT THE KIA SHOP FOREMAN.
We would like the following an immediate refund of the $381.48 for what we paid which was under warranty that Rusty Wallace KIA on Airport Motor Mile in Alcoa, Tennessee was responsible for and did NOT HONOR. Also an apology and a letter stating that our 100, 000 mile warranty will still be honored, $34.00 for the tank of gas to go back and forth to get our Vehicle and a dismissal of the supposedly shop foreman, for his incompetence and putting peoples lives in danger just for the almighty dollar. We DO NOT WANT ANYONE ELSE TAKEN ADVANTAGE OF BY THIS SO CALLED MECHANIC. How many other people have been ripped off and put in danger only because this mechanic cares more about money than by doing a good job or did the KIA dealership inform him he was behind in filling a quoto and he had to make up for it or be fired or was it just his incompentence. We would like some answers as to which it was the mechanic or the dealership and our refund as soon as possible. This is the first time we think we have been done this way so we think it must be the mechanic just don't know. If you have any questions you can reach us on Monday November 26, 2018 at [protected]. We wait anxiously to hear from you regarding this issue.

Sincerely,
Mr & Mrs. Harold E Parris, Jr.

I bought my Kia Forte May 2018 the sales people and finance people were great. Two weeks after having my car some cracks developed in the console I did not take it in right away I waited until Saturday September 22 2018 so I can have my car serviced and have them look at the consol. The service people looked at it and said they would call me back on Monday September 24 2018 I did not hear anything so I called on Tuesday September 25 2018 they did not know anything yet said they would call when they did. I called them back about two weeks later Monday October 15 2018 they said they were waiting on there manager to let them know what to do about it then they proceeded to tell me the cracks were my fault I either split something on it or I used a harsh cleaner unfortunately I have no proof its nothing I did. So still have not heard anything I called back Monday November 19 2018 they said they would call me back so they finally did on Tuesday November 20 2018 to tell me they would not replace it. I will no longer deal with Kia and if I can trade in my car with a different car company I will not do business with this dealership again.

I received a 2 year anniversary complimentary oil change from Kia motors America (cs1801)
And the date is expired
I traveling
I ask for let me use
They said no
I was planning finish my lease and buy a new one
But the costume service are not ok
When they give anything they don't extend sometime
Sorry but I don't plan to buy a Kia anymore
Thanks
Rita Barbano

I own a 2015 Kia Optima, in which I purchased new in February 2015. November 11, 2018. I was driving down the road and went to roll the window down and hear a single loud pop. After the pop my window started gradually slipping downward. I went to roll it back up and it didn't budge. However, this car is not under warranty. Kia dealership says it needs to have the motor replaced, after only 3 years?

I am beyond words..speechless. My 2017 Kia Forte's engine blew out so car was taken to get engine replaced ...that was 3 months ago...through this time I had been keeping in touch with service advisor by the name of terry ...she advised me that engine had been ordered and it would be a couple weeks before car was done...this was over a month and a half ago ...if I hadn't called today my car would still b sitting in Kia parking lot ...from what I was told engine was never ordered...and this female employee was no longer employed w Kia...what a disappointment! Been having to drive a rental for the past 3 months...warranty paying for this but still not my car...how can such a huge corporation overlook this? You see. Vehicle sitting in ur inventory without movement something is wrong ...where was ball dropped ? Now I'm gonna have to wait another month or so ...I am livid and beyond words...no professionalism whatsoever! Somebody forgot to order my engine n if it wasn't for me calling to get an update who knows how much longer my vehicle would sit there! Never expected this from KIA