KIA Motors
Reviews and Complaints

In February, 2021, one of the car windows had been rolled down and would not go up. The dealership fixed it and it was covered by warranty.

In October 2021, the other 3 windows did the same thing within just a few days of each other. Of course, the warranty had expired. The very same thing had broken on all of them. They were able to get the part for 1 and fixed it for $539. They could not even get the part for the other 2, but told me that when they could get it the cost would be around $1100 to get it fixed.

Two different people researched this and found this to be a common complaint from many people. Since this happened to so many, why wasn't there a recall put out and the company fix it. And why should I have to pay out the $1700 to get them fixed. This was definitely a fault of the part and not because of heavy use. I am a retired Senior who drives very little and the windows very seldom put down. The car has less than 40, 000 miles on it

Mary L Stewart
1302 Raven Road
Hanahan, South Carolina 29410
[protected]

My 2016 kia sorento paint is peeling meanwhile I am paying 600$ a month for a car that is looking awful its had no outside damage yet the paint is peeling . I noticed it peeling in september., then I seen online where it is happening to alot of people with kias

I booked KIA Picanto in July 2021 and also made the remaining payment in October 2021.
My car delivery month was December 2021 but still car is not delivered.
Worse is I have not received any official email from KIA Site regarding anything be it payment confirmation or delayed delivery.
So far, worst experience with their services.
I want my car to be delivered asap and compensation for the delay as well.

The car has had several issues ranging from tires, batteries, brakes, paint, motor mounts, broken parts being put back on, etc. I have been lied to with proof about my brakes to where I don't even feel safe driving the car. I paid for the extra warranty and have to drive across town, wasting my time and gas for at least 30 trips to the service department. The car is a nightmare along with dealing with the service department. I have never regretted buying something as much as a KIA. worst service and product ever. Nothing is ever resolved. I don't want the car, its too late for BBB, I've already tried to file a lemon law with them. What can you do to help me? I have all service records along with some photos for proif.

I took my 2020 Telluride in to the dealership about 3 months ago because the sensor came on saying the engine was overheating. The engine wasn't overheating and the car never ran hot. When I took the car in to Hutchinson Kia I was told that a clamp that should have been made on the car wasn't there. They put the clamp on and said the issue should be resolved. They had my car for about 1 week this first time. Fast forward 3 months and the car started doing the same thing, saying the engine was overheating and then the check engine light came on and it was shaking when I drove it. I have called multiple times and every time I call they tell me they are trying to get it back in the shop and they are extremely backed up. The techs can't figure out what is wrong with it so they opened a tech line case. The case was escalated because the car has been out of operation (going on 4 weeks) to Kia Consumer Services and at the dealership. They don't have any loaner cars and KIA will only reimburse 35 dollars a day for a rental which doesn't help much when the rentals are running almost a 100 a day. I am trying to be as understanding as I can be because I do realize there is a labor shortage and that Covid is still effecting businesses but I need transportation. I don't work in the same city I live and I have a 3 year old who has to get back and forth to daycare, appointments, and elderly parents. At this point I want them to fix and make this right or buy back the car so I can get something else. People always ask me about my suv when I am out and I tell them it is an awesome car, but this is making me rethink my recommendation.

I have a 2014 Sorento LX and I live in Ohio and whenever it gets cold 40's and below the door locks and truck lock will not open. The only door that opens is the passenger door. It takes a while for the car to warm up enough to unlock the doors ...why is this happening. I should always be able to click my key and have all doors open and not have everyone crawl in across the drivers seat

KIA should own up and take care of the paint chipping issue. We bought our Sorento brand new and it only has 52K on it and the paint is chipping big time above the windshield and beginning to rust. I'm scheduled to get it repaired after the holiday but it's going to cost us around $1000. Plus it leaves us w/ out a car for about a week.

I purchased a 24/7 roadside service along with extended warranty
on a 2020 Kia Sportage with 14mills on OD. 2 mother later my car died
and would not start. I paid 90.00 out of pocket for a jump. you are a part of what makes it (intentionally)
difficult for me to get any results and get my money back. Intentional by design so if we get tired of all the contacts and pass the buck numbers we have to call in hope that customer give up so you keep the money and avoid accountability. Im tired and won't all my money back

I purchased a 2016 Kia Optima brand new. We take VERY good care of our vehicle. Regular oil changes, washes, vacuuming it and keeping it very clean. On October 26, 2021 we had to get the rear passenger window fixed due to slippage at a cost of $432.00, THEN on December 28, 2021, we had to get the front passenger window fixed due to slippage at a cost of $536.00. I was told by TWO employees at the Kia repair service that this has happened multiple times to other Kia windows. This seems like a factory default to me. The car is ONLY five years old and the windows started slipping? That sounds a little off to me. PLEASE check into this and get back with me. BUT at all the unresolved complaints I see that ya'll have, it doesn't look likely. I will give ya'll 30 days til now, the I will probably seek other avenues to solve this problem. I wanted to purchase a new KIA Suv next year and now I'm haveing second thoughts. AND I paid cash for this car.
Kia was purchased at Barker Kia in Houma, La.
My husband and I are both retired and on a fixed income.

Jaunice M. Himel
226 Oakshire Dr.
Houma, La.
Cell: [protected]

i want to get my mileage reimbursement. Your forms are so hard to find. My vin is knagm4ad4c5019702. My final mileastge read by the KIA in Carson dealership is 129, 844.

Brunei KIA Agent said i do not need to pay labour charge for the first servicing before the car handover. But when i did service my car for the first time the service centre ask me to pay for the labour charge.

Thanks KIA for lying to your customer. oh ya before i forgot the servicing parts/accessories/m-oil/oil filter are overprice and you dont even wash my goddam car after servicing. poor customer service.

I will never ever go to your service center again KIA Brunei.

I seem to not be the only one with this issue with this paint. Since I've had the Sorento, the paint has peeled so bad on the front end. Every time it rains, more is gone. I don't feel comfortable even washing the car because the paint peels off. Not sure what else to say. When I purchased it, I had planned to keep it til the wheels fall off and pass it to my teenage son for his first car. Now I have to constantly worry about a little water or wind exposing more metal causing more rust and eventually holes that cause damage INSIDE the vehicle.

Wow. I just bought a 2022 KIA Soul. It's beautiful. I had a used 2018 Soul and was ready for new.

My dealer put in winter floor mats since we're entering that season. Then the delivery specialist said the fabric mats were in the back.

I opened the hatch and saw a hole. A rectangular hole.

Did the dealer forget to put in the Rear Cargo storage with hard trifold cover? No she reported. They're not part of the 2022 Soul LX. The trifold is part of the top-priced Soul, she explained.

Then I looked back at CONSUMER REPORTS article on the new Soul. It specified the ECO mode which didn't come with my car. I told CR.

C'mon. I paid more than MSRP to get a hole. Is KIA cheapening the offering? The hole is an ugly part of my beautiful black cherry and ECO is an unfortunate change.

My 2012 Kia Optima had a recall on the knock engine sensor which caused my motor to mess up. The repair is going to take at least 3 months and the dealership said they have no loaner cars. When I called Kia they said I had to pay for a rental and could submit the billing for possible reimbursement after I paid for the rental. I can't afford to rent a car for that long and Kia isn't helping at all. This issue is because of a faulty Kia part, not because of normal wear and tear.

I am Stanley Tommy from Papua New Guinea received a message from the Kia Mobile Promo in UK that I won €4 million attached the winning reference M1313, is this true.

Please I need clarification and confirmation regarding this promo as people are telling me open an international account with the Buckley Bank in South Africa so that they easily transfer the money to my local bank.

Please assist and let me know if it is true or false.

My nephew purchased a kia forte from the Kia of Anderson dealership. I co-signed with him to get the money for the car. They put me as the primary buyer on the credit app. Instead of my nephew. They didn't ask me, they just did it. I agreed to co-sign not be the primary buyer. Now they tell me this cannot be changed. I don't believe this is legal without my consent. They only put me as the primary buyer on the credit app and not the rest of the paperwork. Please help

Over the last 5-6 months my engine warning light keeps coming on. I brought it to my dealer for service. The first time they kept my car for over 2 weeks until they determined it was a knock sensor which they replaced. that lasted about a month. Brought it in again kept it again for 2 weeks plus and decided to replace the engine. Waited for the engine which was "stuck on a ship" somewhere. That lasted for another month. Brought it in once again, same wait for them to determine something else was wrong. Woke up this morning, 12/17 to find the engine light on once again. This is getting ridiculous. I happen to like my Kia Soul very much, but starting to lose patience. And to make matters worse they never have any loaners available. We are both 70 years old and need a car for Dr appointments and such. At this point before my warranty expires what can Kia do for me? I would really rather not take this to the BBB.

Harold Mergler
209 Friends Lane
Westbury, NY 11590
[protected]

William Perez, From Eden, N.C. : I have a complain, I have a 2012 kia Sportage my car was making a rattleing in the engine I took it to my mechanic and he said you have oil consumption problem the car was leaking oil he said to take the car to the kia dealership theres is a recall for my car so I took it to the dealer what they told me is that I need a new engine that oil leak ruin the engine and i have to pay for it . Sense I've had the car it has been giving me problems . I had trans problem plus my mechanic said they must have changed the engine once before because my trans in he car was leaking because when they put the engine in they put a wrong part by the torgue and made it leak i had to bay for that . now I have no car and to fix it its to much for me . how can i take my wife to her cancer treatment know .because of that oil leak I don't car. Idid recieved the recall notice three days before .Do i need a lemon lawyer

Beginning in 2/2020, my 2020 Kia Soul began to make a noise in the motor and loss oil. I took it Paramount Kia of Hickory, NC where no help and the lies began. They couldn't find anything wrong, etc., etc., I Kept taking it back and then the recall came out after researching and researching, I was the one that found the recall and gave Paramount Kia of Hickory, NC the information on the recall. Well, low and behold, they claim it passed the test as they really didn't know how to perform the test as they had just got the machine. have

Crowley KIA in Bristol, CT has the worst service that I have ever come across. My car was towed to their facility on 9/22/2021 with engine failure. My 2016 Sorrento has 51, 500 miles on it. Apparently this engine failure is a problem for many KIA owners as the was a Class Action Lawsuit that settled in 8/2021 which I was unaware of. My car was diagnosed on 9/30/2021. I was told it would be covered under warranty and would be ready in 3-4 weeks. They would not give me a loaner or rental. I was told I would have to go to corporate KIA to pursue a rental. I did that and was told KIA would only cover $35 per day and the cheapest rental is $70 plus tax. My daughter has a KIA Sportage that had the same engine issue about 3 weeks ago and it was towed to KIA of Danbury, CT and she was given a rental right up front with no cost to her. She should have her car back in a few days. Every time we call Crowley KIA and speak with the service manager we are always told it will be 2-3 weeks tops. My husband even asked to speak with Mr. Crowley directly about 2 weeks ago and he said he would check to see what was going on and call my husband back. We never received a phone call. I filed a complaint online and received an email confirmation that I would hear back in 1-2 business days. It's been three weeks with once again nothing. I called KIA customer service on Friday 12/10/2021. I was put on hold while the called Crowley KIA service department. When they got back on I was told they had to leave a voicemail and would call me Monday. Here it is Thursday and still nothing. We are now the week before Christmas and still no car. I am both frustrated and disgusted with the lack of custom service I have received Kia and especially Crowley KIA. We have 3 KIAs in our household, As much as we all love the cars after this experience you could not pay us to buy another KIA!