KIA Motors
Reviews and Complaints

Beginning of May hit a pot hole with my 2014 Kia Cadenza, tire immediately flat and stranded on side of road. Kia Road Side Assistance called and sat there back and forth on a main road for 2.5 hrs with no one ever showing up. Called over and over, couldn't find me, called South Point itself no help at all and no follow up never made, left stranded and finally found someone to help. Incompetent people--I was on a main road! In July get a paper recalling wheels on 2014 Kia Cadenza warning not to hit pot holes or anything hard as the wheel may separate from tire, but if you have had an issue will pay for repairs. So I bring car in for recall and my bill of $155 from repair of wheel and when picked up am told I have a bent tye rod from hitting pothole. They refuse to cover! My question is if wheel had held up as it should would tye rod have bent? I will never bye a Kia again, the Customer Service is horrible starting with the road side assistance! I spoke with service manager last Monday 7/21 and said someone from customer service in Kia would contact me, here a week later no response, called South Point service manager again and asked to have someone call me immediately! We will see but all I know is owned Ford and Nissan in past in NY where there are pot holes that swallow your car and never caused damage to my wheels!

Dear Sir/Madam,

I am the owner of your KIA Sportage and personal and car details are as follows:-
Name : Mr. Gan Wee Teck
Contact No : [protected]
Email : [protected]@gmail.com
Model of Vehicle : KIA Sportage
VIN No : KNAPC811SC7267472
Date of Purchase : 27/3/2012
Engine No : GUKDBS218616

I have encounter a problem with my air cond and I have delivered my vehicle to Kia Service Centre on 13/6/2014 located at Batu Pahat knowns as Shen Membaiki Kereta. I have been told by the service centre that the air cond compressor is no more functioning and they need to submit a report to KIA HQ in order to proceed further to the Warranty Dept for the Spare Parts claim. They have taken photos and I have been told that they have submitted a report to KIA HQ.

Within 2 weeks I made few calls to Shen Membaiki Kereta so as to get the update of of claim status and I have been told again and again that there is still no reply from KIA HQ. Finally they provided me a contact no. of KIA HQ of [protected] and I tried to call this no. again and again but none of them answer the phone calls just kept telling me the line is busy and person to serve still not available and so on.

After a week of calls to KIA HQ and still no one answer the calls and I have lost my patience and I made a call directly to Korea Seoul KIA Motors Corp at +[protected] and they were very polite and efficient that answered my call immediately and they recorded down my contact no. and I have been told that KIA Korea will make a contact with KIA Malaysia so as to ask KIA Malaysia to contact me.

Nevertheless, I have not received any call from KIA Malaysia and I today I made another call to KIA Korea and they provided me another no.+[protected] and I made a call immediately and I have been given this email [protected]@kiakl.com.my and I have been told that this the contact for KIA Asia Office and I write this email to you as I have been told that you can assist me in this matter.

Before I write this email, I tried to call KIA Malaysia at [protected] and I have been told that the line is under maintenance and ask me to call [protected] and I did it then a lady named Atika answered my call and I have been told that Shen Membaiki Kereta did submit their report on 13/6/14 but it took 17 days for KIA Malaysia to verify the report in order them to proceed further to another dept.

I have no idea that how long will it be taken for KIA Malaysia to handle this claim and I personally feel that KIA Malaysia is playing a soccer with their customer and there is never be a firm answer from KIA Malaysia for such a small matter. What I need to know is only Yes or No, if Yes then How long? If No, then I will find outside service centre to replace the new air cond compressor at my own cost. But the problem is with such a hot temperature condition in Malaysia and KIA Malaysia has taken such a long time to verify my claim and I can do nothing just waiting for the reply from KIA Malaysia, it has caused a very big inconvenience for me in my daily living cause I cannot travel with long distance and I cannot fetch my little child for school and so on.

The slow action from KIA Malaysia for such a small matter has caused a big disaster in my daily living and I really from the deep of my heart disappointed with the after sales services of KIA Malaysia as they reply slow, never answer the call and never can provide you a firm answer for such a smalll matter. I personally feel that NAZA Kia is not eligible and not qualified to become the KIA Dealer in Malaysia for such a poor services provided by the corporate. This will ever tarnish the name of KIA in Malaysia.

If this small issue cannot be resolved by KIA Malaysia then I personally think that this is the first time and also the last time I consume the KIA product in Malaysia and there is no value after sales service at all for such corporate practice from KIA Malaysia.I hope this email will do a little help in claim that I have made to KIA Malaysia if it doesn't help I will also accept as I have already expected no hope or hopeless from KIA Malaysia for such a corporate practice.Thank you for completing reading for such a long email and long complaint but I really write down this from the deep of my heart to show my dissatisfaction to KIA Malaysia.

TQ.

I own a 2004.5 kia spectra, i have incurred out of pocket money expenses which has created a financial hard ship for me.I have documented by kia .com the issues parts. that are defective, money spent, the total amount.I also have a complant against quirk kia lying to fed bbb auto line who i filled a compliant with, they also lied to consumer alliance who i filed a compliant with.I b ought the car at quirk kia. in june 04. They had my address which is the same, my full name, phone # lied and said they had no info in the computer, never had any services done at quirk kia, all lies, lies to they agency, owed money well over $850.I have technical bulletins past ones that i was never notified about and never fixed, more defective parts, thats what t s b is and the dealer is supposed to notify u fix parts free of charge, just lie and make excuses.The fed bbb has my compliant, receipts, where, what parts needed replacement and the exact dollar amount.Im. very sick and need money owed for my care u ethan butler

If you choose to buy a Kia I strongly suggest that you use any finance company than Kia Motors Finance. My experience with them so far has left me with the opinion that they are the most incompetent company in America. Firstly it takes an average of 15 minutes on hold to get through to customer service when you call.

I'll explain my situation. We bought a 2014 Soul, financed through Kia Motors Finance. Our first payment was due on April 25, 2014. We received all our stuff in the mail from them and we setup the account online and paid our first payment on April 14, 2014. On May 5, 2014 we received another account created by them in the mail. They closed the first account they made for the Soul and sent us the full unencumbered title to the car. The new account shows no payments made and that my account is now 10 days past due! I called them about it. They said they would transfer the payment to the new account. It never happened. I called and called for days. I was told they sent me a check but the check has a stop payment on it because they are going to transfer the payment to my account electronically. OK. I got the check in the mail. I did not deposit it because they said they stopped payment. Now I call and wonder why my payment hasn't been applied to the new account they created. Nobody knows. They ask if I received the check. I tell the yes. They ask why I haven't cashed it. Ummmm...because you stopped payment on it. They say, no we didn't.. I'm like what do you mean you didn't? So they are like cash the check. I'm like screw you. I don't trust you fools. Put a stop payment on it and transfer it electronically. So they claim they did put a stop payment on it and are going to have it done by the end of the week. We will see. As of this writing, my payment made 11 days early is now showing as 24 days late. I'm getting really angry and frustrated because in a few days they will mess up my credit. I'm ready to get a lawyer. Bunch of idiots in my opinion.

I purchased a Kia Rio 1.2 Sedan from Toy Rabie. I am happy with the vehicle and I was happy with her eager service. She then sent me to finance department lady Madga van Oudshoorn to work out payment and sign the deal. I informed Magda that I wanted my first payment to be in 01 June 2014 therefore planned to make the final contract signing to be April 2014 or late March 2014. I left the dealership with this in mind. I received a call from Toy Rabie on a Saturday late February 2014 saying that after their meeting, the dealership had decided that I could come and fetch the car, sign in March 2014 and they would make the first payment which is 0 1 May 2014. I was happy to hear that and on the 03 March I arranged with Toy Rabie to pick me up in Hatfield and go to fetch the car at the dealership. I went to the dealership, signed off on the car with Magda and I was off happily.
On the 1 May 2014 the bank deducted the car payment. I sent the proof to Magda and Toy. I then reminded them that they had said the company would make the first payment. I was given the run around until the papers were sent to the manager for final approval. Its been 21days since the deduction and still no refund. I Ascalated the matter to the manager Christo who never gets back to me but promises me days of payments which never come through. Then I took the matter to Teresa in Head office but she also cant help as polite and lovely as she is.

I came into Kia West a couple months ago looking for a used car. I left the dealership 2 months later with no car. Here is my experience:

Gun was my salesman and he was accommodating and friendly throughout the entire experience. Initially wee found a car that suited my needs but there were transmission problems and I had to return the car. Kia West would not give me my money back at this point and claimed that I had to go through with a car exchange. Fair enough. They did provide me with a rental car for about a month and a half but the experience during this time can be described as anything but pleasant. I was called into see the sales department about twice a week to solve the problem and was left to wait for 2-3 hours at a time while they were doing business with other customers (mind you, after an appointment had been made in advance) and shown cars which were not anywhere near close to meeting my needs.

The main problem I had with Kia West was trust. I was shown a car by the salesman that apparently had no previous damages, but the finance manager told me that there were $9000 in damages. This is when I knew doing business with this company was not going to work.
After much wasted time, energy and inappropriate altercations on my part, I finally got my money back. However, they are still holding a $100 deposit which they took from me and are ignoring my emails which I have written to the company. I went to Pacific Honda on the North Shore and got a car, hassle free, in 1 day a week after my experience with Kia West.

I rarely write reviews but I feel as though every potential customer deserves to know the unprofessional and dishonest manner which I was subject to here at Kia West. Their code of conduct is extremely unsatisfactory and I personally do not recommend coming here at all.

Purchased a new Kia Sportage April 2012. Took car into dealer March 2014 because the plastic wind spoiler was cracked. Nothing hit the car perhaps it was the weather don't know. They said the car was 23 months old and I would have to pay almost $400 to have the part replaced, they said the part is metal and would have to be painted before the could install it. The car only has 4, 036 miles on it. This is ridiculous, I will never buy another Kia

I took my car to Kia of Vero Beach. I have been there before and all was fine. Service people were very rude. Mathew was his name and some other guy. It is hard to trust they did a good job on my car with such poor bed side manners. I will not ever go back. Do not take your car to Kia Service find a local mechanic.

I bought a new 2014 KIA Reo from the dealer in Cebu Philippines and the rear seat belt broke soon after. I took the car to the dealer and they removed the seat belt and said they would replace it soon. It has been about three months and it has not been replaced yet. I go to the dealer about once a week and they say it has not came in yet. I call them on the phone and they say they will check into it and call me back but they never call. Please, please sir can you help me, I have children that ride in the back and if anything ever happened to them I could never forgive my self. Thank you. Jocelyn Rollins
[protected]@yahoo.com

Bought a Kia picante in may 2012. Feb 2013 had a brake failure. Kia bleeded the brakes and gave my car back to me. May brake failure again. Waited till August to get a loan car. They replaced a part on braking system, Got my car back in Sept. Des 2, brake failure again. They cant find the problem with my brakes as its not doing it always only some times. My car got 30 000 on clock and already a shock had to be replaced. Don't feel safe in this car, what do I do now? WHO IS WILLING TO DRIVE A CAR WITH SO MANY BRAKE FAILURE ...NOT ME

I purchased my KIA Borrego from University of KIA in Durham off the lot in '09. I originally was interested in the same car at the Raleigh Dealership, but the salesmen never called me back with information on it.. So I did my research online and found the same make and model at a nearby dealership. I first inquired online at their website. When I went in to the dealership the next day to buy the car, the unprofessional internet salesman tried to capture the sale, I never spoke to him or had any email/internet conversation. The first person who helped got the sale, Lucky him. Wrote a check and never looked back. Well until recently, I was filling up my gas tank the when the gas spewed from the tank and doused me from head to toe. I couldn't believe what just happened. Now mind you occasionally the gas would burp out or sometimes spit back out. But this time was projectile fuel and really had me concerned for my safety. When I called University Kia of Durham Service department, to make an appointment to have this checked out the service manager mentioned that it was the way I was pumping gas.How insulting. I told him I drive several cars and not one of them did this. I told him it was NOT the way I was pumping gas that something is wrong with the gas tank. I took the car into University Of KIA of Durham and while I was dropping it off the Service manager, Chris, kept insisting I needed an Inspection. I was like, no, I one earlier in the year. But hey, it was the dealership, they OBVIOUSLY know what they're doing. I also mentioned that we will need to set another appointment for the seat recall. He said he may not have the materials as well. Good enough. Well I sat and waited, and waited and waited. Finally my KIA Borrego was ready. Gas Tank Gas evaporator is corroded and to have this fixed will cost $664. Just out of warranty. Of course. I asked if KIA can help me in anyway, that I didn't think I should be driving a brand new car and in just a few years have corroded parts on it and the Service Manager, Chris said no. Oh and they performed the recall (replacing the vinyl seat backs with carpet), even though I said=
I would make another appointment for that one. I paid for the oil change and state inspection. The next day I am trying to renew my license plates online and it won't go through. So I call the DMV and tell her that I had an inspection at the dealership requested and was trying to renew my plates. The gal at the DMV said you didn't need an inspection, that an inspection performed on 4/15/2013 and that the dealership had access to that information. Great so the dealership performed an unnecessary service. When I realized this I put a phone call into Mr. Temple the Head Service Manager on Friday last week and this week as of today Thursday he's not returned the call. I was hoping to resolve this before writing this review. KIA Corporate, KIA Customer Service/ Consumer affairs, KIA University of Durham has dissolved, more like destroyed, any confidence I have in the company. I was planning on trading my KIA Borrego in for a New loaded White Optima, but I will dump the Borrego and dump KIA.

We just purchased a used 2011 Kia Sorento. Hubby and I checked every detail on this vehicle. The body for ripples, hood for any dents or dings. I even crawled under the car on the lot to make sure there was no rust, no corrosion. Practically climbed into the engine compartment to make sure there were no water lines, corrosion like you typically see in flood cars, etc. Drove it from the dealership in Cape Coral to Port Charlotte (two towns over). I just rinsed the car today and noticed something off about the paint. I thought it was watermarks from the rinse drying before I could wipe it with the Chamois cloth but no. It's round paint chips that go right down to the metal ALL OVER the car. How is this possible? I'm pretty sure we BOTH would have noticed all the paint chips that have suddenly appeared. I checked on line and found a post someone had put up about Kia using colored wax when detailing their cars to cover up scratches. Even I didn't think this could be done to the point that the paint looks perfect but somehow they did. I've only had the car 2 days.

Purchased a 2014 Kia Sorento on May 31, 2013. On the way home I was caught up in a Tornado that caused 10K in body and mechanical damage. The dealer still has the vehicle as they cannot get all the parts they need for the past 2 months. I was told by the dealer that the car is built in the US but I now find that all of the parts are in Korea...i still cannot figure that one out. Kia's website will not let you enter in all the information that is required before submitting so that is a dead end. I tried from 3 different computers. I have tried calling several people at Kia's corporate office but nobody will return my calls. It certainly appears that Kia could care lees about customer service. I thought that you had to have parts for products you sell and provide a warranty on?

I purchased a Kia Picanto which now has 24, 000 miles on it. The car started running poorly and the power brakes failed. I took it to the Kia Dealership where it was purchased. They already knew of the problem, as many Picanto's had the same issue. It turned out to be a manufacturing defect involving the crankshaft timing gear and nut. The dealership (Kia of San Fernando) replaced the items, which failed again within a week. Now I will have to replace the crankshaft, all the timing gears, belt, tensioner, pulley and nut. So far have spent 84, 000p or $2000+ for this manufacturing defect.
Kia accepts no responsibility. I personally feel that Kia imports should be halted until they realize that selling junk they refuse to service is NOT acceptable anywhere in the world!
Shame on you KIA

This is to formally file a complain regarding the Service Warranty of Kia Motors Phillippines, gorordo branch Cebu City. Last Feb 2013 we informed Kia Motors regarding the issue on car speed gauge system. It would go up and down not functioning properly. When running the car regardless of speed, the automatic break system will suddenly engage. One time i was driving trying to overtake a vehicle, the no matter how hard i step on the gas the break system won't speed up the car. Good thing the approaching car slowed down. This problem is a high risk to accident yet complaint was not treated with urgency. In fact, no proper action has been taken.
Several times the car was endorsed to Kia Service center yet the in-charge catering the issue kept promising parts arrival which never arrived until now. Four (4) months had passed we are getting the same answer - part have not arrived and maybe this week it'll be available. Every time I've asked ETA of parts I'm always given the answer maybe and again promised. One time, i had to wait whole day waiting for the car to be repaired with no sleep just to ensure it was serviced properly. Personnel in-charge informed us that a certain parts has been replaced yet the real problem was not fixed. As a service center, any customer will be under the impression that it's reliable, dependable and ensure customer satisfaction. All we've got is promises, disappointment and unsatisfactory service. One time we spoke to Warranty Head of Kia Philippines Gorordo Branch Cebu City - Viol P. Inahid stating that he will personally oversee and ensure car get fix yet still nothing happened.
Last June 11, 2013 I've called the service service asking them to notify me as to the progress of parts availability yet no call follow up or sms was even sent out.Today June 14, 2013 i called the office again 2 days after, asking to speak to the warranty head but never passed on and place the call on hold for more than 10mins the call was suddenly dropped. I've been a good payer and absolutely disappointment of the kind of service kia can provide. Ordering the parts and not knowing the exact date of arrival is unacceptable especially when parts is ordered months ago as stated by warranty personnel - Clothy.
This bad service cause a great deal of inconvenience to my end. It absolutely defeat it's purpose for i end up borrowing or taking taxi cab which cause me a great deal.
I AM NOT GOING TO SEAT AROUND SETTLE FOR BAD SERVICE AND GREAT INCONVENIENCE.
PLEASE KINDLY ADVISE HOW TO PROCEED WITH THIS COMPLAINT OR ANYONE OUT THERE WHO CAN PASS ALONG THIS COMPLAINT I WOULD GREATLY APPRECIATE IT.

On the second of February kia motors called me to bring my car cerato . The car had a small accident and it already entered the maintenance..they told me that it will take one week only to finish.. but tell now i didn't receive my car .. and what made me angry is that the persons there are very rode and impolite in dealing with the customers .they told my if you are not satisfied take your car without painting and sign on that .this is why i want to make a complain for kia motors in Kuwait and please give me my rights...