KIA Motors
Reviews and Complaints

It has taken me almost 14 months to come forward to talk about the complaints I have against Taylor Kia of Findlay. I am extremely disappointed, heartbroken, ashamed and humiliated. I bought a 2006 Kia Optima from Taylor Kia Findlay in February 2011. I should have known when I pulled away from the dealership to put gas in the car and I had no brake lights that I should have just returned the vehicle and got my money back. This Optima is the worst car I have ever driven by far. I have had to put nearly $2000 in repairs in it since I have had it. But I guess I should begin at the beginning.

The salesman I had was Thomas **. Good thinking, Taylor Kia, but up a guy with boy next door looks to do your selling for you. He talked me into the car. My first mistake. He told me the car got 31 miles to the gallon gas usage. First lie. It actually only gets 21. Not much more than my 1994 Ford Explorer. Later, the week I bought the car, he promised me fixes on the bit of body damages present (some knicks, scratches and one good gouge), a check of the brakes, and a once over of the fuel system. "I will call you with an appointment time for the mechanics, " he says. Never did.

By day 20 of the car, and Mr. ** avoiding my calls, I called him again telling him I wanted to give the car back, I was not happy with it, and I wanted a refund. No response. I called again at day 22, no response. I called and left a message for the manager, no response. Needless to say, I hate this car and I am stuck with it for the next three years or so. I can't afford to buy another car. I am a single mother of three, a full time grad student, work full time and make only enough to get us what we need. At this moment, the car is with my mechanic because it is not working and has to have the computer replaced. It has a problem with the fuel system also. My mechanic called Taylor Kia's mechanics to ask about what might be wrong with it and was given the advice of "bring it in and for $80, we can give you an idea of what could be wrong." No professional courtesy whatsoever.

And through all of this, I get the feeling that this email will be in vain, my voice will go unheard or I will get some call or computer generated email stating "Thank you for your feedback. We have forwarded your concerns on to blah blah blah", and I will never hear from you all again like the first time I emailed you three years ago about the rude and obnoxious salesman at your Toledo lot who humiliated me in front of my mother and children. I gave Findlay a shot because they are closer to home and they were a new dealership. I am so ashamed for having bought this car. I am humiliated that I allowed that salesman to rip me off like he did because I have bad credit and am in need of a good, reliable car for work. I am so terribly upset that I have to pay my mechanic nearly $2, 000 in repairs that should have been fixed by Kia before I bought the car. I want a new car. I want a different car. I want a whole lot, but I know I won't get it.

I am pretty sure I am just venting for no reason, but I had to try. If you were any kind of good people you would, at least listen to my concerns. I will never go back to Taylor Kia. I will not recommend them to anyone in my family or any of my friends. And I probably will copy and paste this email into an email of one of the news stations just so everyone else knows how Taylor Kia treats its customers with less than perfect credit. I am not an ** and I don't appreciate being treated like one by a business who only sees me as a short profit.

I got the Kia back from my mechanic later along with a bill for almost $2, 000. That is over a third what the actual car is worth. It still only gets 21 miles to the gallon and my mechanic says he doesn't really know what is wrong with it. I have the repair bill, and an itemized list of what he has done to it in the past month. Now I have to have the computer he put into it calibrated to Kia's computer. I spoke to Jeff ** and supposedly Shane, the general manager, on the phone three days ago. I was told to come in, fill out another credit app, and they would get me into a new car. I am behind on my payments by two months on the current piece of Kia due to illness and have been working it out with my finance company. I received a condescending call from Mr. ** stating that when I clear up my past payments, he might be able to help me. We'll see.

I took the bill into Kia today along with a question about getting the computer calibrated. The other manager (not Shane) treated me like I'm an **, that I don't know what is going on and if I hand him $75-$90, I can have it calibrated. I am done with that place. They have made me feel like a complete and total waste of life and that since I signed the papers for that car, I'm worthless to them now. I don't have the money to put down on a new car even if they offered one to me. I am ashamed and humiliated for even going there, and feel completely disappointed that I went back to try to get it straightened out.

Now I have had to be put on medication due to the anxiety I experience when I drive this car. It is on it's second gas tank and continuously leaks fuel. I feel like its a death trap.

I have received an email which says"congratulations! U have won 497, 000.00 & a kia motors mobile promo. Email: [protected]@hotmail.com or call +[protected]".
I have participated in a kia motors competition but wish to know if this is a scam. I have been asked to submit my details in the next 24 hours.
Please advice.

i bought a new car from Kia bolton in 04/2011. Kia had put the wrong registration plates on the car and this was not discovered until a year later when I had to apply for new road tax. I had been driving around for 1 year in a car that was not road legal and without insurance that covered the vehicle.
When it was pointed out to Kia - they immediately asked me to drive the car in to change the plates even though the car was not road legal. They said a manger would call and explain how it happened - they did not. when confronted they said they would offer me some kind of compensation - they did not. when confronted again they lied and said they had left messages for me - which I proved they did not. They then washed their hands of it and said there was nothing they could do. Upon complaining to Kia UK - they decided to also lie and tell me Kia Bolton was a franchise and I had to take it up with them, it is not a franchise - it is owned by Kia UK.
BUYERS BEWARE! Kia may offer a 7 year warranty but they will do anything for a sale and do not give any after sales service. They accept no responsibility and think nothing about trying to lie their way out of situations. Good Cars, good warranties but not worth the risk!

So me and vaportech went car shopping this afternoon. Looking to trade in my lexus for something faster. (car too much of a turtle :o) him looking to trade in his 335is.

[B]Note: I have test driven an IS F, m3 vert (sales drove, it was manual), camaro 2SS etc in the past weeks and many cars in the past (g35, bmw 335i etc) and never had a bad experience. Sales were always helpful and some were even encouraged me to test the car on off/on ramps (no speed limit technically).

This only applies if you're planning to test drive high performance cars at this dealer, they think you have to drive an amg like a kia just cuz that's all they sell. [/B]

Arrive at the dealer was greeted by sales (not gonna mention descent, but take a wild guess) took down info and we got right into the test vehicle (c63 amg). Sales told me and my buddy not to "push" it. So I took it easy around the bends, we go on the 401E on ramp and I gun it, redline etc. When we get off at the next exit, sales says...

sales: do you normally test drive cars like this (he meant me flooring/wot, redlining etc)
me: yeah, how else would I get to test the difference in these performance cars?
sales: i don't normally let people test drive cars like these, not to mention like that (he means me driving aggressive, this guy normally sells kias :facepalm::facepalm:)
me: you told me not to push it, so I'm already not.

After we go back westward back, he was quiet the entire ride back. I asked him multiple questions about the car to he did not answer... (ok so does he wanna sell cars?). He says yes but I can't push the car. (lol kia ok, not a 70g c63 amg)

When we get back he starts lecturing me how I shouldn't test drive cars hard.. LOL?! He was basically telling us we have to take it easy and not to push the cars... (he might as well blindfold me and put me in a corolla and tell me it was an amg :facepalm:) I tell him this isn't the c63 in the GTA, there are plenty (5-6 more) and if he thought we were messing around we'll leave on the spot.

At this point, I get aggravated as the salesman was basically against us buying the car.. [B]I understand it's a public road and you don't drive like a maniac, but flooring it on the on ramp, merging into the right which was free the entire stretch.[/B]

Not to mention the difference between the[B] hp and gearing[/B] of the IS F (414hp), c63 (453hp?), 2SS (400hp) can not be felt by granny shifting/partial throttle.

At this point vaportech asks for test drive, sales was reluctant saying how if we wanted to he would have to get the manager blah blah as he didn't want to be responsible if anything breaks... so basically he was telling us if we buy the car and drive it hard (redline to the designed rpm etc, stuff may break... lol). We tell sales go ahead ask for the manager. Sales comes out says his manager doesn't even wanna drive along.. so we go for test drive 2 with sales, vaportech driving.

Before we even leave the lot, manager walks out and stops us saying car has been sold. At this point I literally LOL'd. We both immediately get out of the car as I didn't even want to deal with the sales anymore, much less talk numbers. I calmly tell the manager to stop BS'ing us. If he thought we were messing around or didn't actually have the money for the car, tell us. Straight up told him, no sense in lying or giving us the "car has been sold line." Manager claims car has been sold online... hahaha dafuq and that I was a terrible person to question his integrity and calling him a liar. LMAO he's a salesman, what else do they do?

Sales also gave me a long lecture about if I wanted to drive fast, do it in my own car, that I didn't own the test/demo car and I shouldn't drive it hard, even if it was a test drive. He then went on the mention how I was driving too fast on the on ramp and kept saying I may drive crazy fast in my car but not this one, he even mentioned that he could probably drive faster than me in his car (LMFAO... what?).

Oh yeah for the record, I don't drive my own car that aggressively (I know how my car handles at 200+ kph, tracked it and know it's handling), if I'm putting down 50-80g on a car, I f___ing better be able to have a test drive where I can push the car/use it's horsepower.

Here's cliff notes for the lazy reader.

1. test drive c63
2. sales complains about pushing car (flooring/shifting/redlining etc)
3. I took it easy on the bends, I tell sales I'm not pushing it that much
4. sales lectures me about driving, saying this isn't my car, i shouldn't drive like this
[B]5. sales lectures me about being able to drive faster than me in my own car LMAO[/B]
6. sales refuses to take vaportech for a test drive says needs manager
7. we say ok get manager
8. comes back out sales comes on test drive #2
9. manager stops us before we leave, saying car sold online
10. i call bs to manager (i tell him if he thinks we're messing around, tell us, we'll leave right away and go elsewhere)
11. manager calls me a terrible person b/c i questioned his integrity (he's a salesman...)
12. we leave right away and go to another dealer to test drive properly

Anyway thats the story, [B]flame suit on (waiting for the all righteous/arm chair cops to come in)[/B], oh yeah below is the link to the listing, bet you if you called tmrw car will still be available.

5505 AMBLER DR
MISSISSAUGA, ON L4W 2V1
Sales: [protected]

[url]http://www.autotrader.ca/a/Mercedes-Benz/C-Class/MISSISSAUGA/Ontario/5_13357693_ON20070809180017101/?ursrc=pl[/url]

This article will give you an idea how this dealer and it's managers operates.

[url]http://www.thestar.com/news/crime/article/794262--car-dealership-workers-accused-of-1-71m-fraud[/url]

Just wondering if anyone has heard of these [censored]es. I went there with my niece the other day to help her purchase a car since it was her first. She was contacted and told she was approved for an auto loan. As soon as we pulled up on the lot we saw salespeople who looked liked thugs standing in front of the entrance smoking cigarettes and cursing? (no one asked us if we needed help). Once we were in the building a short haired blonde guy asked us if we needed assistance. Once we told him we were here to purchase a car he grabbed a salesperson and then an electronic tablet. He wanted my niece to put all her info on this tablet even though she had already been approved? The individual we were supposed to meet had called in sick, so the salesperson told us. So after she had filled out this tablet we began to walk around the lot to look at their vehicles. The cars were downright nasty. They had probably 15 used cars and only a handful of Kias. The used cars were dirty, had body damage, some were not inspected but were ready for sale? Anyway after an hour later she was told she needed money down for the loan when she was told over the phone that she needed no money down and she had already been approved? As I walked the lot earlier I had noticed a room full of females in the back of the building, sort of like a call center, I overheard one of the females talking to an individual on the phone telling them they were approved with no money down and that the loan officer would be waiting for them at the dealership. Sounded a little to familiar and obviously this is was a scam. I had also noticed someone Else's credit report and personal information left unattended in the waiting area. I decided to do some research and look up the business and was shocked to see that 99% of the reviews were horrible. Everything from lying to stealing and everything in-between. Google the business name to see the reviews. I found out the owners name is Nomie Bates and that there is another lot down the street that is owned by the same individual but run by his brother Corey Bates which is named Auto Connection. So I did some research on these two guys to find out that Corey Bates has a felony charge on his record for god knows what. Needless to say we left almost immediately and I plan on doing whatever it takes to inform other individuals in the market to stay away from this place. They are nothing but crooks selling damaged and uninspected vehicles. Buyers beware!

My first time purchasing a new car, and yet the worst experience ever.
The new 2012 kia forte ex I purchased appears to have an alignment defect, being that I have tsken it for service 3x. The dealership is telling me that I don't even qualify for the "lemon law" due to the fact that the bank has already closed and paid the funds. Point is, they will not work with me what-so-ever. Now I do know that I have consumer rights, so I am working on it... But if you are purchasing a car from this location, please don't. All they want is your money, and that's it! The several time I have been there, before I can ask for some assistance, I have waited for almost two hours every time.
Orlando kia has terrible service (Never again will I purchase another vehicle from them,)

Employee(s) Dealt With: Jordan Pelikan, Debra Sguigna, Adam Markiewicz. Before visiting this dealership, check the impartial reviews FIRST! How Kia Canada allows them to remain authorized is beyond those who have experienced 401 Dixie's less ethical sales practice.

The licensing agency OMVIC can’t even help you with a purchase agreement broken by the dealer case since it turns into a civil suit.

It’s unfortunate if Kia Motors Company doesn’t implement a better dealer guideline where an owner is expected to at minimal follow contract law. Dealerships such as 401 Dixie Kia {Car Nation Canada}, leave the automotive sales industry as one of the top worse consumer rated. One complaint should be too many when it's as serious as contract cancellation, involvoing economic loss for a buyer.

http://www.kiasoulforums.com/2-soul-general-discussion/2985-dealership-warning.html

Employee(s) Dealt With: Jordan Pelikan, Debra Sguigna, Adam Markiewicz. Before visiting this dealership, check the impartial reviews FIRST! How Kia Canada allows them to remain authorized is beyond those who have experienced 401 Dixie's less ethical sales practice.

The licensing agency OMVIC can’t even help you with a purchase agreement broken by the dealer case since it turns into a civil suit.

It’s unfortunate if Kia Motors Company doesn’t implement a better dealer guideline where an owner is expected to at minimal follow contract law. Dealerships such as 401 Dixie Kia {Car Nation Canada}, leave the automotive sales industry as one of the top worse consumer rated. One complaint should be too many when it's as serious as contract cancellation, involvoing economic loss for a buyer.

I bought my KIA Optima in Nov. 2005. I have had more problems with this car than any other car I have ever owned. It started at 30, 000 miles with my water pump going out. At 60, 000 miles a front axle broke as well as my A/C going out and my clutch slipping. After having to replace the clutch and axle and condenser, my AC went out again. This time it was the compressor. Now it has gone out again! (I live in Houston where it is warm to hot about 70% of the time.) Mechanic says it is the evaporative coil. Cost to repair: $925!
Don't buy a KIA (or a Hyundai which is KIA's parent company). The money you save at the dealership you will spend at the mechanic's garage!

In June of 2011 My car a Kia optima started acting up. The throttle would not work and the car wouldn’t go anywhere. this intermittant problem persisted until I took the car to KIA of Des Moines to have it looked at. Ultimatly it cost me almost $400.00 to repair. I asked about the warranty and the dealer told me it was 2 months over the set warranty period.

I complained and aked them to help pay for a portion of the repairs considering the car only has 47, 000 miles on it. The dealer acted as though he didn’t care. Now they want over $800.00 in Preventative Maintenance work to “ensure” the rest of the warranty remains valid. I also own a Chevrolet and I spoke to them about the problem and they laughed and said they wold have at least help pay for a portion of the repairs, if this were a chevy.

Kia builds nice looking cars CHEAP! I consider them disposable cars and will never buy another one!

To Whom it may concern

it is obvious to me that Kia Motors Vereeniging does not need business; I tried twice to do business with them with no luck. The first time I went there the sales person did not even bother to get out of his chair to look at my car, and I waited almost a week to get a reply about a trade in value for my car. I had to phone him back and the sales person (Louis) gave me a very bad price, promised to phone around to see if he could get a better price. Today two weeks later I decided to go back to the dealership, and try another sales person. Well the guy came over and introduced himself, we walked over to the Kia Rio, at which time other prospective clients walked in, he left us standing there and continued with the other people. NOBODY else bothered to come and help us. I will drive to Johannesburg to do business although Vereeniging is closer.

Regards

Alan Langeveldt

Bought 2006 Kia Rio5 from Dealership. Rear center seat belt was locked in position and dealership had replaced before I drove off lot.
I use the rear space consistently, which requires the rear seats to be lowered into horizontal position. Every time the rear seat is lowered the rear center seat belt assembly locks in place and will not release, and I have had to go to the dealership to have the assembly fixed. The rear center belt has never been used, so it is a manufacturer's defect.

The car is now over 100, 000 miles and the dealership claims they cannot fix the assembly and I must have it replaced, which will cost me ober $500.00 since the warranty has expired. I have looked online, and the seat belts for this make/model car cost under $40.00. I am told that KIA is charging the $500.00 price for parts, not the dealership. KIA shoudl replace this belt at no cost since it has never worked correctly, even after replacement and being adjusted by the dealership.

Florida love bugs attacked my car in May 2011 when they were at their worse. I understand the problem with our love bugs in Florida, however, I could not get to cleaning the bugs off until 2-3 days afterwards. Most of them came off with a good car wash. There was a bug guard on the car also. I noticed about two weeks later paint peeling on the bumper, hood, side panels, the very top of the roof. Took the car into Orlando Kia West in Orlando, FL; service manager said it was NOT covered under warranty. I understood painting is not covered under the warranty. My complaint is that the car was NOT clear-coated properly or waxed. Called corporate office; met with Kia Regional Manager, same story. Was not happy with the answer I got, of course. It really is no big deal to them, but I did tell them, I will never, ever buy a Kia again and as soon as I can, will be trading the car in and will not be going to any Kia dealership. In order to repair all the paint peeling, it would cost approximately $3, 000. That is ridiculous for a brand spanking new car. I am sooooo disappointed. My next step is to contact the local TV station to see if they have done any investigations regarding this issue in the past. It would not have cost the dealership that much to fix the car and keep a happy customer. I hate brand new cars, but my circumstance had it that I had to purchase a new car. I had advised both manager's I had a Honda Civic in Florida for over 10 years, and did not wash the car as much as I wash this one and never, ever had paint peeling from the Honda. Go figure. Oh well, live and learn. My Kia will ONLY go back to a dealership for COVERED WARRANTY repairs. Good Luck to everyone.

I have buy kia rondo since last 2 years. On february 2010 my car battery have to be replace. Since that time my car shows a dead problem especially in the morning. I have send to local service centre on 15.12.10 (Invoice no. [protected]) and they have replace few parts cost me around rm400. The problem still same until now and I have to pay for diagnosis and etc cost me few hundrads more. This is 7th times already I have to send to the service center just to solve the same problem. Now i'm waiting for korean technican came to malaysia to solve my problem. My advice to kia motors, you should provide complete tools, device and well train to local technican to handle your product. After sales service is the most important for car dealer. I dont know how I have to wait for your technican to seattle my problem.

The battery terminal connectors are made out of flimsy 1/16" stamped metal rather than what most manufacturer's use - heavy metal. When connected to a battery, corrosion is normal. This isn't a problem if there's a lot of metal in the connector - one simply brushes off the corrosion with a wire brush and reattaches the connector. With the Kia design, the connector isn't a solid clamp and is so thin that the corrosion destroys the connector. But - you cannot just replace the connector because they have designed the connector as an integral part of a WIRE HARNESS. If the crappy connector fails - and it will - you have to pay nearly $500 to replace the entire wire harness! I called Kia and they refused to make any allowance because the vehicle is out of warranty. The problem isn't that the part is poorly MANUFACTURED - I'm sure it's made exactly to specifications. The problem is that it is poorly DESIGNED. I'm okay with paying for parts that wear out in the normal course of use. I am NOT okay with paying for parts that wear out because the engineers were idiots and the company decided to back their idiots rather than their customers.

Dear Sir
My name is Tony Razzouk I bought the Kia Opirus model 2005 last year. I was very happy with it. but to my bad luck the engine heating meter dosen't measure the over heating in the engine. I am an ordinary employee the engine will cost a lot because of this heating meter. I am very sad this happened I like the car.
I am very very very upset so please with your new models make sure you add water meter level and over heating meter despite the engine is short of water so the driver is alerted about the heating so he can take action not like the one i have the radiator was taking air instead of water I measure the water thru the reservoir not thru the radiato thinking the water level is good with the proof of the heating meter in the car giving the sign of normal heating, but the fact is the radiator was short of water and driving long distances this way I lost my egine. again please adjust this I call it error.

My address: [protected]@gmail.com

take care and regards

Tony

I purchased the vehicle used from enterprise rent a car 01/12/2011. The car was still under manufacturer warranty. The car would just not start periodically and intermittenly. I took the vehicle to kia and they could not diagnose a problem. They told me to bring the car down once the car had the issue again. I could not do this since the car did not start. They kept it for 2.5 days to disgnose and test drive. They still could not diagnose a problem, even though this problem had occured several times. They would not offer any form of service. Since I work and need reliable transportation, I traded the car into centennial toyota where they paid me auction price for the car. However, they added on an 2500 to my loan to cover the gap between what the kia was worth and what I owed. I feel as though kia should pay this amount since I turned the car in due to mechanical failure that they could not fix. How do I go about bringing this to their attention and receive indemnification?

Kia auto sportof columbus has, is practiceing piss poor standards with both customer and employees just recently less then two month i was asked to remove my kufi for which i wear before my hired date 11months ago the company knew i was islamic. One of the two top sale person the company had 15 to 20 cars a month as a retalation for refuseing to remove what some out ignorant call a hat my kufi petty write - up began the first a new hire whom is on drugs sleeping with a sales mgr name bob claimed i said a bad word about her i got written up 2fnd a customer whom brought serval car fromback in feb 2011 own the dealership deposit i called an called no reponse sales mgr curse yell stateing byanymean dont care what you say get customer back in store with money or car called customer only said it s going to be a policie matter if you dont pay what you own customer call up in say am going to have them arrested i said no such thing i got writting up for doing what mgr told us to do 3rd another new hired stole a customer we explain to her what she did wrong next she claim we threaten her but only me got sent home with out pay all statement say no one did that to her at all but as a result am terminated from my job my career do to he says she say no facts but retalation now keep in mind ive sold over100 car for this company this is what i get poor practices from this company i deserve better like my job back i did nothing wrong they attempt to try to make a case of hostile but we have whats called customer survey 10 is the high score out of 178customer sold two gave bad scored due to the time they had to wait for finances to do paper work all was great and fine with me the sales person i love kia product love all of its customers but something needs to be done here at kia auto sport of columbus today try to call owner when i call they claim he not in at any of his five dealership it will be a great help for someone to get back with me today god bless and thank you

I received a message saying "congratulations! your cell number has won 497000 & a2011 kia rio car in kia motors uk promotion. email: [protected]@9. cn or call:+[protected] for claims sender kia motors". I would like to know if this is a joke or true? send an email on this address;[protected]@hotmail.com.