KIA Motors
Reviews and Complaints

Dear Sir
My name is Tony Razzouk I bought the Kia Opirus model 2005 last year. I was very happy with it. but to my bad luck the engine heating meter dosen't measure the over heating in the engine. I am an ordinary employee the engine will cost a lot because of this heating meter. I am very sad this happened I like the car.
I am very very very upset so please with your new models make sure you add water meter level and over heating meter despite the engine is short of water so the driver is alerted about the heating so he can take action not like the one i have the radiator was taking air instead of water I measure the water thru the reservoir not thru the radiato thinking the water level is good with the proof of the heating meter in the car giving the sign of normal heating, but the fact is the radiator was short of water and driving long distances this way I lost my egine. again please adjust this I call it error.

My address: [protected]@gmail.com

take care and regards

Tony

I purchased the vehicle used from enterprise rent a car 01/12/2011. The car was still under manufacturer warranty. The car would just not start periodically and intermittenly. I took the vehicle to kia and they could not diagnose a problem. They told me to bring the car down once the car had the issue again. I could not do this since the car did not start. They kept it for 2.5 days to disgnose and test drive. They still could not diagnose a problem, even though this problem had occured several times. They would not offer any form of service. Since I work and need reliable transportation, I traded the car into centennial toyota where they paid me auction price for the car. However, they added on an 2500 to my loan to cover the gap between what the kia was worth and what I owed. I feel as though kia should pay this amount since I turned the car in due to mechanical failure that they could not fix. How do I go about bringing this to their attention and receive indemnification?

Kia auto sportof columbus has, is practiceing piss poor standards with both customer and employees just recently less then two month i was asked to remove my kufi for which i wear before my hired date 11months ago the company knew i was islamic. One of the two top sale person the company had 15 to 20 cars a month as a retalation for refuseing to remove what some out ignorant call a hat my kufi petty write - up began the first a new hire whom is on drugs sleeping with a sales mgr name bob claimed i said a bad word about her i got written up 2fnd a customer whom brought serval car fromback in feb 2011 own the dealership deposit i called an called no reponse sales mgr curse yell stateing byanymean dont care what you say get customer back in store with money or car called customer only said it s going to be a policie matter if you dont pay what you own customer call up in say am going to have them arrested i said no such thing i got writting up for doing what mgr told us to do 3rd another new hired stole a customer we explain to her what she did wrong next she claim we threaten her but only me got sent home with out pay all statement say no one did that to her at all but as a result am terminated from my job my career do to he says she say no facts but retalation now keep in mind ive sold over100 car for this company this is what i get poor practices from this company i deserve better like my job back i did nothing wrong they attempt to try to make a case of hostile but we have whats called customer survey 10 is the high score out of 178customer sold two gave bad scored due to the time they had to wait for finances to do paper work all was great and fine with me the sales person i love kia product love all of its customers but something needs to be done here at kia auto sport of columbus today try to call owner when i call they claim he not in at any of his five dealership it will be a great help for someone to get back with me today god bless and thank you

I received a message saying "congratulations! your cell number has won 497000 & a2011 kia rio car in kia motors uk promotion. email: [protected]@9. cn or call:+[protected] for claims sender kia motors". I would like to know if this is a joke or true? send an email on this address;[protected]@hotmail.com.

We recieved a sms on our fone from kia motors uk which states congratulatins! your cell number has won 497, 000 pounds & a 2011 kia rio car in kia motors uk promotion. email:[protected]@9. cn or call:+[protected] for claims.
They asked us to fill some forms and to open up a bank account of our choice in which they can trasfer the money. they are telling us to tranfer 750 fijian dollars for the bank charges. the bank was natwest investment bank pic, united kindom. they are saying that after we trasfer the amount to them on the addreses below:
1. receiver name. saimeen jacobs

2. receiver address. 47 robb's loan, edinburgh eh1 3dg, london, united kingdom
3. amount to be send: 150 gbp equivalent to $500:00fjd
4. text question to be used. what for.
5. answer. present

1. receiver name. ravi kingston

2. receiver address.26 creek road, edinburgh eh1 3dg, london, united kingdom
3. amount to be send: 100 gbp equivalent to $250:00fjd
4. text question to be used. favourite colour.
5. answer. blue
They are saying that they are the accounts officer and after they recieve the money they will trasfer the won amount on my new opened bank account in 48hours.
I just wanted to know that is that true or not. please reply on the email:pranita. [protected]@yahoo.com or + [protected] & + [protected].

On July 22, 2011, I made a contracted purchase of a 2012 KIA Sedona with a trade-in of a 2009 Blk Mitsubishi Lancer payoff amount of $16, 800.85. The drive out cost of the Sedona was$30, 000.00 that was overnight shipped from Warner Robins Credit Union to Hollywood KIA.
On July 30, 2011, my regularly scheduled monthly payment allotment to my MMCA account was received and posted toward the balance of the Lancer, thereby, decreasing the payoff amount from that on July 22, 2011.
On August 9, 2011, Hollywood KIA through automated contact, accessed my MMCA account and received the lesser payoff amount than the purchase contract on July 22, 2011.
On August 10, 2011, I made contact with Hollywood KIA: Joe Levy, General Manager and Joann, Accounting Manager, asking them to abide by the purchase contract and return my $424.82. They refused and insisted on writing a new purchase contract that would have given Hollywood KIA more money for the same vehicle we already had a contract on; they had already received the $30, 000.00 for and, I was already driving.
I refused to renegotiate an already contracted and paid for deal. I am seeking assistance in this matter to retrieve my $424.82 plus assessed punitive damages of $2, 000.00. Hollywood KIA willfully and unlawfully took use of my monies and breached the terms of the purchase contract we made on July 22, 2011.
Thank you for your assistance in resolving this breach of contract.
Calvin Walker
786.319.8118

to whom it may concern, please help me, my identity
Name: samarinti Antonius
email: [protected]@yahoo.com
my car engine number : MJJJB5583BK000232
type car : pride -rio hatchback
date of purchasing: 13 may 2011

here are my complains: when i buy this car, i hear sounds in the engine when i slowly raise my brake pedal in order to move (its automatic car), so i complain to the show room address as shown above, more than 5times, but the sounds doesn't go away... so i make them to write down my complains because i want them to responsible on 20 june 2011 until today they didnt give a call or something to inform me (Im being neglected by them ) almost 1 mount 1week already!, so just now I go there again, and curiously check my complains form which everytime I check to showroom, they will fill a form... but so funny ... they didn't write down my complains all, just write a little (they cover up ) and only once, ... actually I went to them more than 5times... so unprofesionally manage... I'm so afraid that they don't care about me... (your product KIA), please help me... I'm optimist that one day KIA motors will be booming in Indonesia... I have proof a photo and my receipt complain.. if you want to check...

I cannot understand how a company with this many complaints on the internet and the bbb is still doing business. The scam they are doing is called the3 bait and switch, which is illegal in the united states. The salesman that I had Nelson was terrible he took me on a test drive in a toyota and the car was shaking and the radio did not work. I told him that I was not intersted in this car, he said he had a nissan that was in my price range. I agrred to purchase the nissan and he said he would be able to deliver the next day. When I called the dealership the next morning he told me that the car was in another state and that he had to pick it up. Well after 3 days he said I would have to change cars back to the toyota and that it was going to cost me 499 dollars for some kinf od charge and 1000 dollars for taxes and tags when in va it cost about 490 dollars for this. This man then had the nerve to call me back and say can we do something about this car. I learned later that they had already reported this loan on my credit report. I will be contacting locl police to file complaint

I purchased a 2010 Forte in April of 2010. The paint was chipping away on the bottom panels and on the left back door panel (this was starting to rust from the time I first contacted my dealer to the time some one agreed to look at it). After the District Manager looked at my car she okayed it to be repainted. However, she only looked at the left side (the worst side) and only approved that side to be repainted. She now declines to repaint the other side saying that it was only approved as a measure of "goodwill". I have had this car less than a year and the paint should not be coming off. Kia is claiming that it is only a regional problem because of the treatment Pennsylvania is putting on the roads.

The gear shift lever broke on the 2005 kia sorento at 55k miles.there is a thin plastic about 4 mm thick, which is depressed to change the gears, you have to buy the whole piece about $400.00 from kia and a mechanic has to change it.All the other car lever I have seen are made of heavy metals, I have never seen something so poor quality.I think kia need to replace this at no cost to consumers.

E-Mail: [protected]@gmail.com

I complaint earlier on 21 June 2010 to your kind company after too many local complaints to Kia Motors Egypt that the AC if my Kia Carens car is not working. One of the reasons that encuraged me to buy this car was my idea that the car has a very good AC, unfortunately, this turned out to be totally untrue and the maintenance is really horrible. I am suffering ever since I bought the car which I really regret. I will advise every one I know about the bad experience I have with Kia Motors Egypt and the repeat ignorance to my very valid complaints. the car is still warranted and every time I go to the maintenance they promise that they will fix the problem. this never becomes true and I am still suffering as well as my family members when we use the car. The car is currently in the maintenance in Kia Motors Egypt Abu Rawas, kindly take any professional steps if possible to advise them to handle my case more efficiently, the agent name is Ashraf Hussein. I will also seek any other legal way to reserve my rights and to prove that this problem is a living problem although the car is a brand new (first hand). Thanks in advance. the car chassis number is 7297487, the motor number is 603706 and the plate number is 917wft. My name is Mahmoud Marzouk, my cell phone number [protected] and my email is [protected]@hotmail.com

Dear Sir/Madam
I am writing to you to complain about a serious problem in Atlaskhodro Tehran, (disorder and inattention to customer).I have purchased a sorento EX3300 cc, model 2008, vin no: KNEJC525885822935 for my wife about 50 days ago.I changed Oxygen sensors (they completely stopped working) in agency no.642 Shiraz on 29 may 2011 but Atlas khodro did not accept guaranty and charged me money because having problem with that agency.The agency manager payed half of the money to respecting me and I payed the rest. I made a call to Atlas khodro On 25 June 2011 and explained that to one of their staff in C.R.M ward (Mrs, Saboohi) and in addition requested her the car's gauranty card and guide book and wanted her to solve lake of new engine number with car's sale-deed.She told me that the problems would be fixed but in fact nothing has happened.I telepaoned many times but she was not at her office, I left her massages but she did not reply.I telephoned there and spoke with Mr, Modarresi the manager of Atlaskhodro on 6 July 2011 and explained the situation to him but he did not pay any attention to my matter and refer me to Mrs, Saboohi but she was not at her office again.5 days have now passed and I have not received any communication from your agency in Iran at all.
In addition my car needs to mend and change knock sensor, left and catolisor converter bank 2 that I visited agency no.643 on 29 June to fix that but they have not spare.12 days have passed but the spares have not arrived from Tehran yet.I called this morning to Shiraz agency and they told me that the spares would arrive from Tehran 10 days later.This situation is causing many problems for me during this very hot weather.It is affecting my work and my life.Naturally I am very concerned about this.
I would be very grateful if you would attend to my matters as soon as possible.Thank you for your co-operating in advance.
I look forward to your reply.

Yours faithfully
Shahram

I have message on my phone sayaing that i won someting. I wouldlike yo know what to do.

I am writing to you because I have been ripped off by Kia Motors (Reliable International Automotive) Salalah - Sultanate of Oman. I bought a Brand New Kia Soul 2011 in April which I regret that I have done such a mistake due to the problems I am facing with your product and dealer in Salalah. Please see below the main three problems I faced that needs from you an action and clarification.
First: After receiving the vehicle I realized that whenever am hitting the brakes a strange sound comes from the left side which should not happen in a brand new car, checked with kia motors Salalah (Reliable International Automotive) while reporting the vehicle for service (1000 KM – approx in April end or beginning May ) informed them about that strange sound, the service Engineer in charge(Rajeswaran) himself was dealing with me and said he will check that meantime, he was offering me car polishing that I have said am not interested but he kept pushing me to do it till I agreed, then I was appointed to receive back the vehicle next day, first thing I have asked is the sound coming from the brake is done? The gentleman at the reception said that he is not sure because what is mentioned is only the 1000 KM service! What an answer! I asked him to call his superior Mr. Rajeswaran – he came and I asked him “Did you check the brakes?” he said “I will check” apparently what happened is” they forgot to check the brake because he was more focus on the 25 OMR which is the cost of the car polish, then he asked me to drive the car as a trial to check that sound, afterwards he surprised me with a shocking, disappointing, careless and unprofessional answer saying “No Sir, We have checked the brakes, it is fine! That sound is normal! I can take you now to try any other Kia Brand New and you will find the same, we can check again while reporting the vehicle for the service while reaching 5000 KM” I asked him “is it safe to drive the vehicle while there is such a sound coming from the brakes? He said “yes, of course you can no worries that sound is normal! As if I have never drove a brand new car so, am wondering is that what you call service. Is it the kind of service that you provide to your customers?
Second: Low quality of tiers provided as I one day I found my rear right tire is completely flat, went to get the spare tire which was the first time for me to check and again was shocked when I found it a totally different one that I have and was not tubeless.
Third: Disgrace, Awful cheap Quality, Unsafe & Rip off I have experience all of these with your company and vehicle. Two days ago was driving and the end up with a road that has a defects (under maintenance) so, I decided to turn back from the way I came was almost driving with ZERO SPEED DUE TO THE ROAD DEFFECTS THERE WAS NO LIGHTS AS WELL HOWEVER, WHILE TRUNING FOUND THE VEHICLE HIT BY AN OBJECT I STOPPED, SWITCHED OFF THE ENGINE AND WENT DOWN TO CHECK WHAT HAPPENED, DICOVERED THAT I HIT A PLATFORM (FROM THE RIGHT SIDE OF THE VEHICLE) THE BUMPER FORM THAT SIDE WAS SLIGHTLY BENDED BUT WAS SURPRISED BY SEEING AN OIL LEACKAGE HOWEVER, CALLED A CAR TO PULL ME VEHICLE AS IT WAS NOT ABLE TO MOVE. MY QUESTION IS “WHAT QUALITY IS THAT YOU HAVE?” IN THE POLCE REPORT (SEE ATTACHED) SAYS THAT IT IS “A MINOR ACCIDENT” I CAN ASSURE YOU IF I WAS DRIVING A BYCYCLE NOT EVEN A MOTOR BIKE WILL HAVE NO HARM TO IT BUT THE MOST SHOCKING PART IS WHEN I GOT THE DAMAGE REPORT (SEE ATTACHED) FROM THE DEALER Kia Motors (Reliable International Automotive) THAT STATES A PLENTY OF DAMAGES THAT IS UNBELIEVABLE TO BE CAUSED FROM SUCH A MINOR ACCIEDNT, WHICH MAKES ME ASK “WHAT SAFETY STANDARS DO YOU HAVE? WHAT ARE MY CHANCES TO LIVE IF THAT WAS A REAL CAR ACCEDENT? I WOULD HAVE BEEN DEAD? AND AS ALL OF THAT WAS NOT ENOUGH TO MAKE MY LIFE HAPPIER YOUR COMPANY SHOWS IN THE ATTACHED DAMAGED REPORT THAT THE TOTAL COST IS OMR 6808.600, YOU ARE RIPPING ME OFF, HOW CAN YOU CHARGE ME WITH THAT AMOUNT IF THE VEHICLE PRICE IS OMR 5850.
THINK I HAVE SAID ENOUGH AND YOU HAVE TO GET BACK TO ME WITH A CONVENIENT ACTION AND ANSWERS TO MY QUESTIONS? BEACAUSE I ASSURE YOU I WILL SUIT YOU FOR ALL OF THESE DAMAGES BEEN CAUSED TO ME BY YOUR COMPANY WHETHER FROM THE SERVICE OR THE PRODUCT
AWAITING YOUR SOONEST REPLY
UNFORTUNATELY, AM NOT ABLE TO UPLOAD THE ATTACHEMENT IT IS A PDF FILE CAN YOU ADVISE WHAT TO DO?
MARIO DI PIETRO

On march 15 the side wall of my tire 2110 soul went out om june 15 side wall on the tire went out I had to replace both tires the first tire cost me 102.50 and second tire cost me 102.50 I went to the service department told me I would have to replaced them I think you sold me bad tires you replace all tires at you cost I should not have to pay for them

I owned a KIA Spektra car.I replaced my car’s timing belt when my car mileage was 55561km at KIA authorized service outlet, Hong Wan Auto Sdn. Bhd (Teluk Intan). I then had to go back to the service centre for three more times within the 1st month due to problems such as slow pick up and jerky movement. These visitations were not recorded in my service book and they did not even have the courtesy to inform me what was wrong. Perhaps they think the car language was too complicated to a girl like me.
Not long after that I was transferred to Ipoh and I was only too happy to bring my car for service at another KIA service centre.
Recently, my car halted suddenly in a busy road in Gopeng. My car was towed to a nearby workshop in Ipoh. I was informed that my car sudden collapse was due to my timing belt which snapped into two. My mileage at that time was about 81000km. It was just 13 months and less than 30000km since I replaced the timing belt.
I was obviously unhappy as I thought that a timing belt was supposed to last for 60000km or 3 years whichever come first.
When I brought this matter to the Kia service Teluk Intan on 18th April, I was appalled at their level of professionalism. Not only did they not take my problem seriously, the staff actually LAUGHED at my case and said that they can’t do anything with my car problem.
I later received a call from Mr Bala from KIA Service Centre said that I could get my car to the nearest KIA service in Ipoh (which I’m OK with) for further assessment. He then changed his mind and called me to get my car towed to Teluk Intan. I don’t understand the complexity of this problem. When I first bought my car, I was told I can have my car serviced at any KIA service outlets confidently, but when this problem aroused, I have to bring my car back to the exact outlet that replaces the timing belt. Isn’t this time consuming and expensive for me? Does this means that not all KIA outlets have the same trained and skilled mechanic to access a car’s problem when it gives away? If I was transferred to Johor and my car gave way in that state, does this mean I have to get my car towed all the way back to Teluk Intan for the so- call ‘proper’ assessment. If I knew this, I would not in a million years buy a KIA car.
I was also informed that the warranty for a timing belt is 6 months or 10000km. We are all advised to replace our car timing belt at an interval of 60000km or 3 years, whichever come first. A part of top quality should give a warranty of at least half its life time.
I later summitted my complaint via email to the KIA Malaysia website. They called me up and informed me to bring my car to the nearest Kia centre in Menglembu to have a proper assessment. I sent my car on the 21th of April. I then received call from them informing what I already knew that my car’s timing belt snapped into two. They are looking into this matter and will get back to me on who should bear the cost of repairing. I have not heard from them until two weeks later Mr. Saidi, representative from the KIA headquarters called to ask me whether I was contacted by KIA Menglembu representative about my car problem. Wouldn’t he be in a better position to know the progress of my case? Do I need to monitor KIA Menglembu’s customer service’s job on his behalf? I am a medical doctor and have a time-demanding job and it is stressing me out getting around Ipoh without my car. I demanded an explanation from him as soon as possible. He stated that my problem was not that easy to solve as I had brought my car to other mechanic first and there might be a chance of foul play. He said that I should have brought my car to the nearest KIA outlet. I asked him if he has medical illness and is receiving treatment in KL and during his visit to another state like Kelantan and if he had an heart attack, does this mean he has to travel all the way back to KL or he will go to the nearest hospital for immediate treatment? He did not answer my question and made a very serious accusation against me. He said that by bringing my car to another workshop, there is a possibility that the car mechanic or I could have cut the timing belt on purpose. How stupid is that? In this CSI age, didn’t he know a purposely cut belt would have a smooth edge on the belt whereas mine has rough and uneven edges? I do not think they actually assessed the problem at all! They just want to shove their responsibilities elsewhere and save the trouble of replacing the timing belt at their own cost.
I later demanded a written report from KIA Menglembu on whether they think it’s a foul play. I also dared them to report this to the police if they think I’m that pathetic enough to cut my own timing belt on a busy road in Gopeng .En. Saidi informed me that they can’t do anything as I did not bring my car back to Hong Wan Auto Sdn Berhad (Teluk Intan) after the first 10000km since my timing belt replacement as this is essential for them to check if the timing belt requires any tightening. When my timing belt was replaced, they did not volunteered this information to me and I am sure not many KIA car owners know this. I did brought my car to KIA service outlet in Kulim for service after 10, 000 km since replacing my timing belt. Shouldn’t the mechanic check the history of my car service that was clearly recorded in the service book and checked the condition of the timing belt? This could only mean not all KIA service outlets have trained and skilled mechanics that adheres to the procedure of proper service. I demanded an official report on my case and my request was denied as they trying clearly trying to cover up their sloppy service and incompetency.
I’m really frustrated with NAZA KIA customer service. I felt compelled to advice all KIA car owners to bear in mind that once you service your car in a particular KIA service outlet, you have to commit to that outlet forever. You are also advice to drive within the perimeter of the service outlet. You have to replace your timing belt every 6 month or 10000km as that is what the warranty covers or your other option is to bring it to the same outlet every 10000km to have the belt tighten. If your car gave way during weekends, midnight or public holiday, please wait to have it dealt with on the weekdays during working hour and do not even think about sending it to the nearest workshop or else you shall be suspected of foul play.
All those out there looking to buy a new car, don’t waste your time and money with KIA NAZA cars. Look elsewhere for a car brand that has a renowned reputation with excellent after sales customer and technical service. What good is a car if the service is lousy?
Regretted owning a KIA car.

Dear KIA CEO

I would like to bring the following to your attention
I bought a Kia Cerato Hatch 2 litre Auto from Kia Paarden Eiland.
The sales were great, but now I have a few problems that needs to be sorted out and the dealership has no interest whatsoever in providing me with decent service.
They dont respond, they dont come back to me, they just dont care.
I have to do everything and nag and moan to get something done.
I have never experienced such a bad attitude towards a customer in my life. They are basically saying "sorry sir, it is your problem now"
Are these the type of people you want to sell your product?
Doesnt matter how good the car is, with that type of service I would rather walk.
VERY VERY dissapointed.
I would never recommend KIA Paarden Eiland to any other person.

I bought 2011 Sportage 2.0 Diesel on March for 42.500€ . And I realized that my car has 136 HP whereas the other Sportages which have 184 HP have been sold for the same price since May! I paid the same price for the same model car but my car's motor has lower power! I trusted Kia trademark and I bought my first Kia car. Please tell me, was it a big mistake to buy a Kia car? If you upgrade the motor next year I could understand this. But you sell the same model (2011) car with different motors! Its incredible! I had contacted to you last week so Kia Turkey distributor (Celik Motor) called me yesterday and they told me that "Kia is responsible for motor upgrade not us and we wont change your car".

It seems they are right, I mean Kia Motors is responsible for ripping of me! But Kia rejects to change my car!

I opened a suitcace last week to both Celik Motor and Tek-Kar. Dont not buy a Kia car! Never!