KIA Motors

In November 2008, I purchased a new car (2009 Kia Rio5) from Thompson Kia, even purchasing an extended warranty beyong the 5 yr/60k mile Basic Warranty. I was mislead by Thompson Kia about the warranty and I've had nothing but problems with the vehicle. From paint peeling several times (fixed incorrectly by Thompson Kia) to my car jolting when put in reverse to air conditioner problems and strange noises when steering -- all looked at by Thompson Kia in Fallston, MD and even after numerous visits, they could not fix my vehicle.

I even had to get the Better Business Bureau of Maryland as well as Kia involved and on 08/23/11, I had my car towed to Thompson Kia for they promised they would fix my vehicle and after two days of not even looking at it and then telling me my car was not under warranty (the Service Department and General Manager somehow misread my odometer -- I'm not joking), a week later I was told my car was ready. Not only was the major items not fixed, but also new issues appeared. They denied Mediation/Arbitration by the Better Business Bureau to avoid fixing my vehicle. They did everything in their power to not honor both my warranties! This, without a doubt, was the worst mistake of my life! I wish I had never purchased the car!