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KIA Motors

KIA Motors review: Kia sonet

J
Author of the review
8:58 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
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I would like to raise a complaint against your agent at KIA Philippines, Jaya from Service Center at Kia Manila. I raised my concern on my car window defect (Sonet) not opening and brought my car to them for checking on January 6, 2025, at 7:30am. My car is still within its 1-year warranty. However, at around 4:30pm of the same day, I went back to their service center for checking and I was informed by Jaya that there is no defect in my car. She said that the defect was actually a "feature" of the Kia Sonet. This is clearly gaslighting on her part on my complaint. I am well within my right to have my car checked for hidden defects and to have my problem resolved. The SERVICE CENTER AT KIA MANILA is refusing to assist me on my problem even if I am well within my warranty period! I also requested for a written report on their finding that there is no problem with my car and they agreed. Upon reminding Jaya on January 9, 2025, on the written report on the findings, she feigned ignorance and did not already respond after that.

I am not the only client that experiences this concern. I am a member of the KIA Sonet Philippines Facebook group. Other Kia Sonet owners in the Philippines experience the same concern but they are properly assisted by the Kia Service centers in their area. KIA NEW MANILA, on the other hand, refused to provide assistance and is UNRESPONSIVE! They also gaslighted my concern and lied to my face stating that the defect was a "feature". I am a lawyer by profession and I will not accept unverified, made-up, and unwritten findings.

Claimed loss: The window defect of my car is still not formally addressed since January 6, 2025

Desired outcome: I need my window to function properly and have its parts properly replaced. I also need to have the Kia agent who refused to address my concern and lied to my face be dismissed from service.

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  3. KIA Motors emails
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    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
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    Jan 14, 2025
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