I bought my Kia Soul brand new in 2017 because I love the model and have heard many good things about it. Their ads are through the dealer advertisement.
I retired that year as well, so I wanted a dependable car because it was going to be my car forever.
Fast forward to 2024, the car has no value. I can’t even get my insurance company, which I have dealt with for years, to cover it; I have to go to another insurance company to get coverage. No insurance is expensive. I only owe $2000 on my car, and I’m trying to pay off my balance.
I wouldn’t trade this one in even if I wanted a new car. Now I’m a retarded 69-year-old female that can’t afford to buy a new car because of the value of my Kia 2017.
I feel that this car should have received some kind of manufacturer discount.
I am now asking what I can do about this and how the company will help me. Have I been loyal to the brand all these years?
I’m 69 years old and have all these expenses because of how the car was manufactured.
Now I’m asking you to be loyal to the customer.
Sincerely, Ms. Jacquelyn D Taylor
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