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CB Car Dealers KIA Motors Kia service - door moldings
KIA Motors

KIA Motors review: Kia service - door moldings

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9:27 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I purchased a Black 2024 Kia Telluride in November of 2023. The front and rear door moldings on driver and passenger side doors have both completely come off. I have been waiting for 5 months for replacements.

Each time I speak with my Sales and Service Supervisors, they tell me there is no ETA on these parts at all. I am riding around in a premium luxury SUV with the highest level trim option and it looks like my car is damaged on both sides.

This delay without ETA s unacceptable for a new vehicle. Now my Kia Connect Service is up for renewal. It by far, has much to be desired. However, without it, the audible navigation controls seem to have changed so I can't audibly search for a location without announcing a category. This is a ridiculous option for customers to use while driving..

In summary, I would like some courtesy for this embarrassment and inconvenience. The first consideration would be another year of KIa Connect courtesy service to start with.

BTW, at this very date there is still no idea of when or even if the moldings will come in.

Royce Johnson
[protected]
[protected]@gmail.com

Desired outcome: Compensation for inconvenience. Year of Kia Connect, etc.....

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