Midas’s earns a 1.6-star rating from 312 reviews, showing that the majority of vehicle owners are dissatisfied with auto repair and maintenance services.
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Did not do the work I requested, did not have parts after 8 days of waiting for appointment
I came in on a Thursday to schedule repairs. Ended up making appointment for following Friday, 8 days later. I explained that my 18 year old car, a Chrysler 300 needed suspension looked at. probably needs springs, struts, as it makes noise when I sit down and when I turn the wheel. I also told them I wanted both heat shields fastened down, that they need new fasteners and large washers. Also wanted to look at rear brakes for future appointment, as when I stop the back end wobbles. Got it there by 8:45 on scheduled Friday. The lady wanted to charge me $110 for inspection of suspension and brakes. I told her I would not pay for brake inspection, and to just do front suspension and heat shield. She then did not know what to do and said they could not do the work because I would not pay for inspection. I said, 'forget the brakes. Do the suspension please. She created a new quote. I said, 'thanks'. I then re-explained about the heat shields. When I called at 12:45, they had not yet looked at it. Then, at 1:15 got a call from the mechanic who said it needs springs as it made noise when he sat down, but they did not have the springs in stock. This pissed me off, as I made appointment 8 days before, and springs were requested by me. He said springs could be in by Monday. I explained that I took a vacation day and had no vehicle the entire day. The reason I made an appointment was I wanted the work done in that time. They ended up charging $775 for upper and lower tie rods on both sides and front end alignment. Holy smokes, that seems excessive. Also, they did not re-install the heat shields, that they were wider than the fastener, (which is why I said to use larger washers, ~D-uh! ) and recommended removal. Another holy smokes. WTH is wrong with these people? I paid, but they did not fix the rattling and squeaking. They want to charge nearly $800 for springs. But as they did not have in stock when I told them it needed when I made the appointment, and they did not repair the rattling heat shield, which is a simple fix with new bolts and large washers. I won't go back to this shoddy scam Midas in Roosevelt Park, Michigan. Very unhappy with them.
Recommendation: Go elsewhere. They overcharge and don't do the work as requested.
Mixed Experiences at Midas Auto Centers-Sterling
As a long-time customer of Midas Auto Centers-Sterling, I've had a mix of experiences. While the staff is generally friendly and the service is prompt, there have been instances of overcharging and questionable practices. One particular visit left me feeling overcharged for basic services like an oil change and brake inspection. It's disappointing when the trust built over the years is shaken by such incidents. I hope Midas can address these issues to ensure consistent and fair pricing for all customers.
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Pros
- Nationwide Service Network
- Comprehensive Auto Care
- Trusted Brand Reputation
- Transparent Pricing Model
- Skilled ASE-Certified Technicians
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Cons
- Premium pricing compared to local garages
- Inconsistent service quality across franchises
- Upselling unnecessary services to customers
- Limited service offerings beyond auto repair
Midas Complaints 310
Charged for work not done properly almost causing a fatal accident
I went to Midas on 2702 4th Ave North, Billings, MT to have work done on my Suburban March 16, 2024. Invoice #0516209. My suburban was vibrating when I drove it. Midas was to replace the control arms with ball joints. Plus do an alignment. The names on my repair form are Dylan Bendall and Eric from the front office. My suburban made a loud squealing noise...
Read full review of Midas and 1 commentShoddy workmanship
Hello, I had some recent break work and a new fuel fill hose installed on my 1999 Ford F250 truck by Midas here in lake Jackson TX, I went on a trip shortly after out of state to visit my Daughter, on the way my front end started to wobble, lucky I made it to my destination where I had to take the truck into a local mechanic, they found the back rotors were...
Service AC recharge
On March 20 at 4 pm Midas located at 6845 W Peoria Ave Peoria AZ began to check over my vehicle because it was blowing hot air instead of cold. I was called and told my vehicle was completed and when I asked if it was fixed I was told it was again blowing ice cold air. I arrived to pay for the vehicle and pick it up and was told to bring it back if it blew...
Read full review of MidasIs Midas Legit?
Midas earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Midas. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Midas.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Midas and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Midas has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 310 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Midas. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Refund assured for shop supply and never received from Midas 1024 Lake Creek Austin, TX
11/13/23: Manager, Randy Thompson at 1024 Lake Creek Austin, TX 78729 and customer representative that called me from [protected] assured me that I would receive a $133.87 refund from Invoice #0013651, dated 11/13/23 for SHOP SUPPLY. 11/14/23: Midas representative called me from [protected]. He said Midas would refund me $133.87, but it would take 10-15...
Read full review of MidasMidas ruined my car
Hai. I went to Midas on 18th Jan 2024 at 2pm for an oil change. I’ve requested for oil change for my 2011 Nissan Maxima. In order to do oil change, I don’t know why they remove all the tires and did inspection without my concern. At last, they gave me a quote that something need to be fixed. I said I’ve not enough money with me, send me the quote, I’ll come...
Read full review of MidasLeaking valve covers
I’d like to start this off by saying I was finally given a partial refund after one hell of a run around. Our vehicle was taken for some basic repairs. Exhaust, AC issue and leaking valves covers. We were lied to, they advised both valve covers were leaking, only one was actually leaking. They never touched the other side but charged us for both to be...
Read full review of MidasBeing overcharged 93 dollars (labor fee) for a 10 minutes (or less) work
my Nissan Versa 2008 need it a brake switch stopper replacement. So, on 11/21/23 I took the car to MIDAS AUTO SERVICE, 1335 S.Beretania St. Honolulu, HI [protected]. After 15 minutes I've got a call the car is done. I've paid 35.99 for the part (?!) and 92.99 for the labor ! Also a "shop supply" of 19. 35 (?!?!). Plus tax 6.99 Total 155.32
See the jpeg attached !
Desired outcome: Please refund, I'd appreciate a response and an apology !!!
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Customer service
On 12/6/23 we dropped off a ‘18 Nissan Titan to Midas on 3107 Old Denton Rd, Carrollton TX to replace the starter. The car died 2 blocks away so we had it towed to Midas because it was close BIG MISTAKE. The car arrived Wednesday night 5 minutes before they closed. We were able to at least get it to them. The next day we called to check in and we were told...
Read full review of MidasBrakes, drums and shoes.
I have been taken advantage of. I paid 701.98 he charged my card twice. I had to wait 7 to 10 days for it to be credited to my card. He didnt get the work done when promised. I just recently had a noise in my wheel, and discovered. He never replaced any parts. He charged me 701.98 (twice) I feel like JONATHAN PETTY at MIDAS in hot springs AK.4536 central...
Read full review of MidasMade me wait for 4 hrs at closing time they said they could not get me in
I booked appointment on Nov 10 23 for Nov 20 23 for 130pm got here at 1 pm for an stablizer linkage they told me 2 hrs wait ok i told them i was outsiade of town 1 hr away i waited there for 4 hrs sitting then told me at 5 pm they could get me in really dude
Claimed loss: time and gas
Desired outcome: better there time slots
Simple oil change
Took my Highlander in for an oil change at the Midas on Conant Street in Maumee, Ohio on October 9, 2023. I immediately noticed a dent and chipped paint on my drivers door that was not there when I handed them my keys. I’ve made 5 calls. Each time, I was told they’ll review footage and the manager will contact me. It’s 11/13/23 and no one will call me back...
Read full review of MidasAppointment for wheel alignment & courtesy check
I had a major incident last evening after taking my vehicle from Midas shop located at 34 Ave & 99 street in Edmonton, AB. The front driver wheel almost came off when I hardly drove for couple minutes on 34 Ave & Calgary trail, brought the vehicle back to shop, it was found that 4 off 6 lug nuts on front driver side wheel were completely missing and...
Read full review of MidasOil change at Midas Karl Road Columbus Ohio
My wife’s RAV4 used to run so well! I took our two cars to this Midas on Thursday 10/19/23 for oil change and tire rotation. On Monday 10/30/23, with only 60 more miles on the odometer, I got into our 2014 Rav4 to go to work and it started very rough with the oil pressure light on. I turned off the car and checked the oil. Oil levels looked okay. I called...
My oil pan boat was stripped, and I was told they could not change my oil
I went to midas to just get a simple oil change and was told that my oil pan bolt was stripped. The same midas did my previous oil change. I asked could I see what the problem was and did not see any issues, but was told that the oil pan bolt was stripped and kept spinning and the oil change couldn’t be done I asked him about the previous oil change, and he...
Read full review of MidasService maintenance
My car was fine. No noise at all. I came in because of the oil chg sale. Boy was i sorry. I left with a broke car and a now missing hub cap. Biggest fear for a single woman to get jacked around at a car repair shop. A simple oil change has changed has turned into a nightmare. My car is loud the attentdant says he thinks its the water pump just that quick. My car was fine when i pulled in there. No help i got home my hub cap is gone of my tire
Desired outcome: Want my car fixed and my hub cab replaced
My 2013 hyundai sonata was serviced in the redlands california location on friday at 2:00 p.M.
For the first time in my life I had taken my vehicle to get my brakes and rotors fixed 3 weeks ago the customer service and the genuine demeanor of Tyler and the rest of the staff was so impressing to me that I went back on Friday October 6th at 2:00 p.m. with the complaint of a burning smell which I knew was the gasket leaking oil after a thorough check I...
Read full review of MidasWheel alignment
Jan 19 2022 Moved from B.C. and required SGI inspection to license 2017 Kia Sedona. 45692 km. Vehicle was running perfect with no problems. Inspection indicated vehicle req'd 4 wheel alignment. Without alignment no certification would be given. Had to OK alignment to license the vehicle. Right after alignment vehicle would pull slightly to the left when...
Read full review of MidasWrongfully diagnosing the repairs on my vehicle and still unable drive my van!! [protected]
The Diagnosing of the of repairs on my vehicle and still unable drive my van! This is very disappointing, because i would have keep making expensive repairs on my vehicle knowing that there were several repairs and now a Head Gasket. I addition I am surprise that when receiving new parts on my v an thermostat would not be replace just as with my newly...
Read full review of MidasAuto service
My wife and I have used Midas on and off for twenty years but never again! my wife took her vehicle there today and was told by the manager Tanya that she would call her after they took it aroubd the block and that they would NOT do a diagnostic test until after they called her. upon collecting the vehicle she charged her $180 for a test going completely...
Read full review of MidasRefund check
My mother Mary L. Smith residing @ 739 N. Wynnewood Rd., Philadelphia, PA. 19151, [protected] / [protected]. My mother is elderly @ 79 yrs., Disabled Senior. Mr. David Nesbitt @ [protected] is one of MIDAS's Managers for the Upper Darby, PA. and Philadelphia, PA. store located @ 4138-52 Market St., Philadelphia, PA. 19104 issued her a Refund Check dated...
About Midas
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Overview of Midas complaint handling
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Midas Contacts
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Midas phone numbers+1 (800) 621-8545+1 (800) 621-8545Click up if you have successfully reached Midas by calling +1 (800) 621-8545 phone number 0 0 users reported that they have successfully reached Midas by calling +1 (800) 621-8545 phone number Click down if you have unsuccessfully reached Midas by calling +1 (800) 621-8545 phone number 0 0 users reported that they have UNsuccessfully reached Midas by calling +1 (800) 621-8545 phone number
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Midas emailsconsumerrelationsmidas@tbccorp.com100%Confidence score: 100%Support
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Midas address823 Donald Ross Road, Juno Beach, Florida, 33408, United States
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Midas social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024 - View all Midas contacts
Most discussed Midas complaints
Charged for work not done properly almost causing a fatal accidentRecent comments about Midas company
Charged for work not done properly almost causing a fatal accident
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