PartsTree
Reviews and Complaints

I gotta say, I was pretty disappointed with my experience ordering from PartsTree. I thought I was getting a good deal on a part I needed, but when it arrived, it turned out to be the wrong one! And to top it off, I had to pay a whopping $195.00 in shipping charges. I mean, come on, that's just ridiculous! It really feels like this company is just trying to make a quick buck off of unsuspecting customers like me.

Honestly, I wouldn't recommend ordering from PartsTree. There are plenty of other places to find the parts you need, and you don't want to risk getting ripped off like I did. Maybe try looking on eBay or something instead. At least there, you can usually find a better deal and avoid all the hassle and frustration of dealing with a company like this.

Overall, I'd say PartsTree is a total waste of money. Save yourself the trouble and find a better place to shop for your parts. Trust me, you'll be glad you did!

Ordered some parts for my lawn mower from PartsTree. Was hoping to get everything I needed in one go, but unfortunately the main part I needed wasn't available. They did end up shipping a small $6.00 part to me, but charged me a whopping $18.55 for it! I wish I had known beforehand that they didn't have both parts, because I wouldn't have bothered placing the order in the first place. But now I'm stuck with this overpriced bolt. Honestly, I wouldn't even give them one star if I could.

PartsTree is a website that claims to have all the parts you need for your machinery. However, my experience with them was not so great. I ordered a part that was hard to find and they said it was available. They even sent me two confirmations on the day I ordered it. But, to my dismay, I never received any emails about the cancellation of my order. It was only after a few days that I decided to check the status of my order and found out that it had been cancelled by them.

I was really disappointed with their service. It's not fair to let customers order parts that are not actually available. It's a waste of time and money. I had to go through the hassle of finding another supplier for the part I needed. And, to make matters worse, I never received any explanation or apology from PartsTree.

Overall, I would not recommend using PartsTree. Their service is unreliable and they don't seem to care about their customers. It's better to find a more trustworthy supplier for your machinery parts.

I ordered some parts from PartsTree on January 19th, but they sent me the wrong ones. I asked for a return authorization on January 30th, and then again on March 18th and March 24th, but I still haven't heard back from them. It's been a long time, and I'm starting to get frustrated. I know my order was small, but it's still important to me, and I don't appreciate being ignored like this. I don't think I'll be ordering from PartsTree again, and I wouldn't recommend them to anyone else either. It's just not worth the hassle.

I recently had an experience with PartsTree and I must say, it was not a pleasant one. I called them up to inquire about a part that we urgently needed for our machine, as it had shot a push rod. Our company is located just around the corner from their store, so we were hoping to pick up the part ourselves. However, we were informed that due to the ongoing pandemic, they were not allowing any companies to pick up parts.

I found this to be quite frustrating, especially since another company that we work with had picked up parts from them just the day before and were not informed of any such policy. The customer service representative that I spoke with was also quite rude and unhelpful, which only added to my frustration.

Despite this negative experience, I must say that PartsTree does seem to have a wide selection of parts available on their website. However, I would caution anyone who is considering doing business with them to be aware of their policies and to be prepared for potentially unhelpful customer service.

I had a real tough time with PartsTree. I mean, I was on hold for almost an hour just to exchange a part that they sent wrong. And when I finally got through to a rep, he put me on hold again for another 15 minutes. I was so frustrated that I just hung up and tried again the next day.

The next rep I spoke to was a bit better, but still couldn't find the right part for me. And get this, when I asked how to return the wrong part, they told me I had to pay for the return postage! Can you believe that? I mean, it was their mistake, not mine.

Honestly, if you need a part, I'd suggest finding another source. PartsTree is just a no star scam outfit.

again. PartsTree is a real pain in the neck. I had to squint my eyes so hard just to get the right part number. It was so frustrating that I had to contact their tech support for help. The so-called "expert" gave me the part number that I needed, but when the part arrived, it was the wrong one. I was so mad that I had to contact their customer service to request a return authorization. But guess what? They told me that their return policy didn't cover the mistake that their "expert" made. Can you believe that? I lost $50.00 because of their incompetence. I swear, I'll never buy anything from PartsTree again. They're just a bunch of crooks.

I recently made a purchase on PartsTree (partstree.com) for some parts that I needed for my riding lawnmower. Unfortunately, I had lost the axle keys and needed to replace them as soon as possible. I decided to order a selection of parts, even though some of them were redundant to what I already had, just to be safe. After all, wildfires were inundating our area and I had grass that needed to be mowed, so I didn't want to take any chances.

When I placed my order, everything on the website indicated that the parts would be shipped within one day from their "factory". However, it has now been 8 days and I still haven't received anything. I reached out to customer service to inquire about the delay and was informed that the delay was due to their suppliers. I understand that things can happen, but it's frustrating to have a company sell a product and take my money when they can't provide it in a timely manner.

Thankfully, the wildfires in our area have subsided, but I'm still disappointed with the service I received from PartsTree. I hope that in the future, they can improve their communication with customers and provide more accurate shipping estimates. Overall, I would recommend PartsTree for their selection of parts, but be aware that there may be delays in shipping.

PartsTree is the real deal! They have the best quality parts at an excellent price. I was in need of a rim for my riding mower, and I couldn't find it anywhere. I was about to give up until I stumbled upon PartsTree. I was amazed by their fast shipping and friendly staff. They took the time out to make sure I had the right part, and I couldn't be happier.

Finding the right part for my mower was a challenge, but PartsTree made it easy. They taught me where to find my serial and model number, which was under the seat. I had no idea that MTD, Craftsman, and Troy Built were all the same. They called me on the phone and emailed me pictures to make sure I got the right wheel. They took a lot of time to make sure I got exactly what I needed. I was so impressed with their customer service. It was awesome!

I will definitely continue ordering from PartsTree. They have everything I need for my mower, and their customer service is top-notch. I highly recommend them to anyone who needs parts for their lawn equipment. They are the best in the business!

I gotta say, PartsTree is the real deal when it comes to finding parts for your lawn mower. I was on the hunt for a muffler for my BOBCAT zero turn mower and was getting nowhere fast. That's when a mower dealer recommended PartsTree to me.

I gotta admit, I was a bit skeptical at first. I mean, how good could they really be? But let me tell you, I was blown away by the service I received. I got connected with this dude named Michael F. on March 8th, 2021 and he was an absolute rockstar. This guy knew his stuff, and he was super helpful and professional throughout the whole transaction.

Now, I ain't one to give out compliments willy-nilly, but Michael was so impressive that I just had to give credit where credit is due. With over 60 years in management, I know a thing or two about what makes a good employee, and Michael has got it all. He's a real asset to PartsTree, and I hope management knows it.

If you're looking for a specific part for your lawn mower, I highly recommend giving PartsTree a try. And if you're lucky enough to get connected with Michael, you're in for a real treat. This guy is the real MVP.

Oh, and before I forget, here's some shipping info in case you need to track down Michael: Invoice number is ***, PO is ***, and REF is ***.

Thanks for being awesome, PartsTree! Keep up the good work.

I tried to order some parts from PartsTree and I gotta say, it was a real hassle. The customer service reps, Kareen, Eliena, and Melissa, were not very helpful at all. They kept hanging up on me and were just plain rude. I wouldn't recommend buying from them at all. Stay away if you can!

I ain't too happy with PartsTree right now. I ordered some parts a couple weeks back and they still ain't showed up yet. And to top it off, they charged me $10.00 for 2-6 day shipping, but it's been way longer than that. And when I asked them about it, they straight up lied to me about where my parts are at. Ain't cool, man. I just want my dang parts so I can get my equipment fixed up.

Been waiting for my parts for more than 2 months now and still no sign of them. I've been trying to get in touch with PartsTree through phone calls but no one seems to be answering. It's really frustrating because I need those parts for my lawn mower. I don't understand why they're not trying to help me out. I even tried to ask for an explanation but still no response. I'm starting to lose hope that I'll ever get my parts or my money back.

So, I was trying to fix my lawn mower and I went to PartsTree (partstree.com) to order a part. I ordered a specific part number, but when it arrived, it was a different part number. I was pretty upset about it, so I contacted customer service to get the correct part sent to me. They told me that the part I received would interchange with the one I ordered, but it clearly wouldn't. I was pretty frustrated with the whole situation.

Honestly, I should have just ordered the part off of Ebay in the first place. At least then I would have known exactly what I was getting. I don't think I'll be ordering from PartsTree again. It's just not worth the hassle.

Overall, I was pretty disappointed with my experience with PartsTree. The fact that they sent me the wrong part and then tried to tell me it would work was pretty frustrating. I would recommend looking elsewhere for your parts needs.