Midas review: Auto service

My wife and I have used Midas on and off for twenty years but never again! my wife took her vehicle there today and was told by the manager Tanya that she would call her after they took it aroubd the block and that they would NOT do a diagnostic test until after they called her. upon collecting the vehicle she charged her $180 for a test going completely against what she said in person earlier. the owner Brian was hearing this and my wife explained no that’s not right you told me you would call me and let me know how the drive went before doing any test! Sandy? completely refuses to admit the mistake and Brian heard all this upset and did nothing to look after a long time customer of over twenty years! what happened to customer service? my wife came home in tears and I feel Midas literally stole money from us because my wife didn’t have the confidence to stand up to this lady and refuse to be walked all over. I will be calling head office and leaving negative reviews everywhere. Brian you should have stepped in and made the right as the owner of a local business who we have supported for twenty years you recognized my wife Mrs Johnson and I don’t appreciate the arrogance of your employee who handled this so poorly. Are you going to try to fix this Brian I challenge you to look after your customer! Midas charged my wife $200 for diagnostic test they assured her would not be carried out until after they spoke to her after a road test! They did it before speaking to her and then refused to admit it or amend the bill.