Vision Ecom
Reviews and Complaints

Poor service or basically no customer service. Called numerous times no phone pick up.

Great shipping and the product I ordered was a perfect fit!. Highly recommend this company.

I ordered a new head for my milwaukee battery ratchet. cheap, expedient shipping and the part works great

I ordered sanding blocks for my husband and they came in just as described. Great communication and quick shipping.

great selection of products and quick and fast delivery. customer service took care of my problem as soon as i emailed. them.

I ordered a tool set which was received as described, the shipping was prompt and there were no complications with the order or the transaction. Good to go.

I ordered a quick disconnect tool for my Duramax. It is for the indirect injector and is the smallest release tool that I have seen, and I wasn't able to source it from any local parts store. It arrived quickly and worked as promised.

Saw their ad on Instagram and had been wanting the Milwaukee M12 3/8 impact gun for sometime and for $169 I ordered it. Was pretty surprised on how fast I received it. Great company I will be doing more business with them In the future

I was having a hard time finding a tube extension for my grease gun, but *** had it at a reasonable price and shipped promptly after I ordered. They even followed up after the product was shipped to ensure that I was satisfied with it

I was unable to find the part I was looking for as it was out of stock at the big online retailers I usually search through first. I kept searching and found it on the AutoToolWorld site. The part was in stock, priced right and delivered in 3 days. Happy to find a new source for parts.

Ordered my item for $800 battery charger on Christmas day it is January 18th still nothing, been told several times order has been shipped and that I will receive tracking number ?. Each time I email was told the same thing but to no prevail. I tried contacting someone always no representative available to take your call, leave message. Poor customer service ?.

I purchased a transmission dipstick standard for my Chrysler 42RLE transmisson from Vision Ecom LLC through their Auto Tool World website. I live in CA and needed it right away but they had the best price even though I would have to wait since it was being shipped from OH, The ship time time was gonna be 7 days. You can imagine how surprised I was when I received my tool in just 3 days and that included a weekend. Keep up the good work! The transaction was smooth and I will buy from them again when the need arises!

Placed an order online with Vision Ecom's All Data Resources (address listed as same). I was told after receiving the incorrect item that the ADR website item/price was incorrect. ADR said that they would resend and discount the item for the inconvenience. After three months and several attempts to find the status of the order, that I had been told shipped months prior, I keep being told that they are "checking". How long could it take to "check"! What a waste of time! I will never attempt to purchase from ADR again, nor recommend.

I purchased a keypad as a Christmas gift to my husband. I contacted them right after Christmas to let them know it is not compatible with my alarm system. It takes FOREVER to receive a response and the response is "they will look into this" and then I hear nothing. I reach out again and wait for a response this has been going on for 5 weeks. I would NOT order from them again. They ask the same question several "has it been opened?" I've repeatedly told them it is in the box, never used. Very frustrating. I would NOT buy from them again. I would spend a little more for better customer service. Not to mention the person(s) that emails you never gives their name. I can see why.

After a month, still no tool. I ordered a tool on June 3. I quickly received an email that the order was received and that my CC was charged. June 14 still no item. So I sent them an email. They responded that they were checking on the status. June 17 I sent them another email asking about the status. They wrote - "Sorry for the delay, shipping from the manufacturer tomorrow or first thing next week". Still nothing by July 1 so I sent them an email about canceling the order. July 2 they sent an email that the item was shipped. July 8, still nothing. It's true - the address is just a big house. I asked about coming to their store to pick up the item since it would be faster, but they never responded. (Because this is not a real store! Just someone selling stuff out of their house.) They also have another store listed at this same house address. Buyer beware!

I ordered a saw in the summer It member arrived They say it shipped It was not delivered I have called at least 8 times over weeks No one answers No one calls back They also do not answer email I want a refund

I placed an order online with this company on 5/16. They charged my card the next day. It is now 17 days later with no response from the company after multiple contact attempts. They have also removed their phone number from the website. I suspect that this company is a fraudulent business.

I placed an order on 11/11 for 3 Commscope DB5004S-MTD Fiberglass Outrigger Assemblies. We were told they were in stock. Since I placed my order, I have not received them and I cannot get a status update. I've emailed requesting an update 12 times without success and have called nearly as many times. You can never get a live person when you call, it always goes to an answering machine.

I ordered Makita replacement battery on 1/7. I received order receipt. Since then nothing happened. I send inquiry that responded "I am checking on status now". That's it. Web page was updated saying product "IN-STOCK" with slightly higher price. Yes, no one is doing anything except taking payment. Any communications met by no responses. It's almost fraud. Unless I hear very soon I plan to report Fraud charge to credit card company.

I ordered an item on the 9th of December. It showed it was in stock and still shows in stock today. They claimed it would be here by the 16th, but it hasn't been shipped out still. I sent an email asking about what's going on and they replied 'will check on it' that was Thursday the 17th. Hadn't heard anything so I called on the 21st and left a message. Still no response. I just want my money back now. Thank you

I purchased a Milwaukee cordless rivet tool on their website but did not receive any confirmation and was not able to get an answer about the order being processed. I could not log into my online account either and they could not fix the problem. Then all of a sudden it showed up after I had notified them to cancel the order if it had been processed. I refused the package and it was returned to them. I am still trying to get my refund of $312.67.

I order this part Kent Moore-J-23987 listed on their website on July 18 th https://www.autotoolworld.com/Kent-Moore-J-23987-B-Piston-Leak-Detector-_p_210116.html I received different part on July 27th which is otc 6978 I explain to them about their mistake 1st they try to sell me the delivered part,when I refuse it toke so long to send me the part which arrived yesterday Mon August 10th to find it still the wrong one the OTC 6978 Now IAM seeking customer protection

We purchased an item (KMKM-2839 Kent Moore Tool KM-2839 Piston Ring Compressor) from Auto Tool World on 6/9 and have not received it as of yet. They billed us and collected the money via credit card immediately. I have reached out to them over 20 times over the last 3 plus months via email and keep getting the run around of when to expect shipment. I would like this matter resolved with either getting the product OR a refund in full. The order number is AB126588.

I placed an order with AutoTool World online 05/05. It has now been 8 days. Multiple unsuccessful requests have been made via email and voice mail (no one will answer the contact number listed on their website) for a shipping update and tracking information. i only received an e-mail saying "I am checking on status now" My credit card was charged on 5/07. If they are unable or unwilling send my order then i need a refund. Your assistance is appreciated. Order #

On 7/31 I ordered 5 each High Energy ignition testers. On 8/5 I received 1 each High Energy Ignition Tester. The invoice ( Auto Tool World calls it a Pick Ticket) included in the box clearly shows 5 ordered and 1 allocated. I have called during their business hours and no one ever answers or returns a voicemail. Order # that they emailed the day I ordered: *** Order # on the Pick Ticket: *** Pick Ticket Number: *** Part : CalVan 64 High Energy Ignition Tester I paid 7.46 each x 5 =$37.30 Shipping: 8.99 Total: 46.29 Primary Bin:

I purchased a tool through ***, this company, on Apr 23 2020. Was told it would ship same day if ordered before "x" time. Heard nothing for a week. Emailed them on Apr 30th asking for tracking information. They responded vaguely about waiting for it to show up in their warehouse. Five days go by. May 6th a ask for an update via email. Same response. Six days later no response. Emailed May 12th about update. Same lame response. Still waiting for it to show up at the warehouse. Tried calling and leaving voice mails with zero response. I cannot wait any longer for this tool which will never apparently show up. It is hurting my small business.

I ordered from World online on Monday 3/22 with 3-day shipping promised. It's been 16 days with no success in getting a shipping update or tracking info despite multiple emails. Calls to their contact number go unanswered. I've only received an invoice marked 'shipping confirmation.' I've attached it here. My card was charged on 3/23. If they can't deliver, I need to know to dispute the charge and seek the product elsewhere. Your help is needed. Order Date 3/22

On May 23rd, I purchased an Oxygen sensor from Auto Tool World for my shop's A/C evacuation/recovery machine. On May 25th, my credit card was charged for the full amount, yet two weeks later, my order (***) is still showing as 'processing'. I have written emails, and placed phone calls to their customer service line, but I have not received a single response. This business promised fast processing and shipping, which is what I needed. Instead, an important tool in my shop has incurred an unnecessary amount of down time, causing my business lost revenue. It seems per the other complaints that are very similar to mine, that the only way you're going to get a response, is by filing a complaint with the ComplaintsBoard.com. Get your act together: Ship my part, or refund me. I tried to work with you, but your lack of a response and lack of accountability on your own volition to my inquiries, has left me no choice but to go this route.