Mavis Discount Tire
Reviews and Complaints

My husband and I had a flat and didn't know where to go for a repair. He called several places and couldn't even get his call answered. He called Mavis in Deptford, NJ and Matt Whiteley answered the phone. He was very professional and after listening to my husband about our problem told him to come on over and he would take care of the tire. He was able to patch the tire and he even put it back on the car for us. What a pleasure it was to deal with someone who is so very friendly and helpful. He made us feel like an old customer. Thank you Matt. We really appreciate you.

I hope this reaches the Corporate office. My experience at Mavis this weekend was way above average. I walked in on a Sunday-no appointment- and was greeted by a staff that completely assisted, put me at ease and made my experience seamless. I dread walking into any auto-type place. It is out of my "wheelhouse" of experience. I trusted them and they delivered. Jamaal and John-I appreciate you. Your professionalism and kindness did not go unnoticed.

My first encounter stepping in Mavis tire shop located at Towncenter Boulevard in Pooler, I decided would he my first and last. As soon as I stepped foot in the store I was analyzed to he an extremely simple person and the the abrasive nature and aggression I was met by was sickening. I was yelled and spoken down to for resting my umbrella at the door as it was raining cats and dogs outside.

Next order of business

I received services from the Mavis Tire shop in Pooler on Wednesday, November, 2023. I had a patched tire that was leaking so I ordered a new one through Mavis tires to be installed. Uponn installation, when I drove off the tire seemed fine, however, 30 mins after I realized the air pressure in the other tire was low. I kept putting in air until two days after, I realized it was so flat it would not take the air. When I dragged it to another tire shop, I was told that the tire is unfit to drive on and so they would put on my spare. The tire they that was changed to the spare was at the other tire shop was the very same one they had patched in previous times. So now, I realized the defective tire was taken off and placed on the front passenger side, and repatched while my other good tire was taken and used for what? I don't know. I called corporate, they advised me that the office was aware of this and I should take it to the location to be evaluated. Upon arrival, I was told that hadn't received any messages from corporate. At that time I had the spare tire on so they said my new tire was installed so they don't know what I am talking about. I asked to see the tire that was taken. They searched and found me a tire looking similar to m6 old one which had a nail in it. However, had no patched as my previous tire did. I took videos of the tire thay showed me and so the following morning, I went back to the other tire shop to have pictures of the tire they took off. Just as I had suspected my tire had the correct Dot date as well as the patch I had made in the previous years. So Mavis tires took off my old patched tire.. put it on the other side of the vehicle and the charged me for a new tire. I am asking to speak with the person who handles these cases. Thanks for a prompt response.

The videos showed the tire they said was mine, but that tire had a patched which got another hole next to it.. and that's why I had to change it. The video was too large so it could not be added.

The last set of pictures are the ones I took for the tire that was removed from my vehicle.

I had purchased 2 accelera phi-r tires on 5-14-23. These tires last 8000 miles, and 6 months. The wear was complete and consistent. I brought the car in on 11/21/23 to see about replacement. After reviewing the manufacturer website, where clearly stated is a 12 month wear bar full replacement warranty, I approached the counter and explained my issue. After an hour ( time for the tech to evaluate the car) they stated that I would have to pay for new tires. They could find no issue that caused the wear, but refused because I did not "purchase the road hazard warranty ". I reminded them that road hazard was not required, as this is the manufacturer basic warranty, and they repeated the refusal to replace the tires. Additionally, a road hazard claim would be refused, as there was only wear noted.

Completely unacceptable.

This was the Carthage Tx shop.

I scheduled an appointment on Friday and they kept calling me to confirm my appointment and told me that I can bring in my car earlier. So I came 30 mins earlier from my appointment time and the store manager told me that they are backed down so I could just leave my car or bring it in the next day. So I told him that I can have someone picked me up. Then they called me to tell me that they couldn’t start working on my car that day and if I wanna leave it there ao that they can start working on it in the morning. Saturday noon came and no one called me for an update. I had to call them and they told me that they’re just bringing in my car to get looked at and they’ll call me for updates. Nearing closing time, no one has called me back and when I called the store, they told me that they couldn’t finish it today. The fact that they had the car the Friday 3pm and whole day Saturday, they couldn’t start working on it, call me back and when I called, they just told me they’ll finish on Monday. What kind of service is this!

Took over 1 1/2 hours for the mechanic to put on 2 tires. He broke 2 tire pressure sensors! He installed wrong tires! The tire pressure warning light was on as I left after the manager convinced me to keep the wrong tires! I was told that tire sensor light would go out after 50 miles. It did not! Now I have to go back to this horrible place tomorrow! Their website has loads of 5 star reviews that look written by staff. While other review sites are loaded with 1 star reviews! TERRIBLE EXPERIENCE!

I wouldn't suggest you buy your tires here or the warranty or anything from this place. I ordered tires from here and got the warranty then when I need my tire fixed It seemed impossible. They ordered my tire on a Friday their computers supposedly shut down on a Sunday and I'm still waiting on a tire going on the next following week Wednesday and they're still saying it's going to be another day.This is beyond ridiculous I would never ever buy a set of tires from this place again and only reason why I waited so long is because I have a warranty and I don't want to have to come out of pocket any more than what I have to buy a new tire from another place. Just know if their system shuts down you're screwed for days if you need your car.

On Saturday, June 29, I went to the Mavis Tire in Sumter, SC to have a nail removed, and tire patched. After almost two hours, I was informed the tire could not be patched due to the nail going in at an angle. The tire was patched both on the inside AND outside of the tire. However it would not hold air. I was told I would need to buy a new tire. I, unhappily bought a new tire, and on Monday morning I took the tire to Walker tire. They were very busy, so I agreed to pick the tire up Tuesday morning putting the patched tire back on the rim and mount it on my vehicle.

The employee from Mavis Tire who patched my tire, had zero idea how to patch a tires. I know for a fact that you cannot patch a tire on the OUTSIDE of the tire casing.

The Assist Manager on 29 June, was Cheyene

Came to Mavis last week for a scheduled appointment. And was not told the machine was down so I made a new appointment to install my tpms. I was quoted on the phone and also was told the sensors I needed to work with their machine. I went out and purchased the ones that would work for them even though I already had a set. I then get to Mavis and they gave me a quote once again. While all my wheels are off they came back and asked if I wanted programmed. Well that’s part of what I discussed. They said no it’s more. So now I am getting my car

Back with no work done even though I was quoted a price. Bad customer service and shady practices 2 weeks in a row. Stay away.

Was going there for Years. My wife went there November 2023, had a regular Oil change like she does every 5000 miles. Three weeks later the Oil Plug fell out, no oil in the Motor. Result, Engine Seized. Now we are out $6500 Plus Dollars for an engine replacement. Mavis Corporate keeps saying the same thing, like a broken record "We are assuming no responsibility" The manager of the shop changed his tone when I called, and his response was "I was told to tell you we assume no responsibility”. So, when they tell you “ Since we had to remove your tires Please come back after a few days So we can make sure the lug nuts are tight” They should now add “Please come back after a few days after we changed your oil so we can make sure the oil plug is tight” Hired an attorney, going to Court. I will keep everyone posted.

J.L. Jordan NY

I purchased tires back in Feb 2021 and now it's Jan 2024 Just shy of 3 years. I drive trucks over the road so I don't drive my car but a few times a month if that, I was at 150000 miles when got these 2 tires put on and now I'm at 162800 miles, so just under 13000 miles on tires. Tires are separating in the middle of the tread with a bulge to the side of it And this is on both tires in the same spot. I contacted Mavis where I purchased the tires and they told me because of not getting there warranty they could not help me and because I declined extra work (replace shocks)which my car doesn't need. And also stop by another location and an employee told me because of declining work, That throws up a red flag that because of that they were not willing to help me And said it shows that I was not willing to take care of car. I need something to be done about this, these tires have a 50000 mile warranty and they were no good after 12000.

In November of 2023 I was at the St. Augustine road location in Jacksonville, Florida for Tire Kingdom (now owned by Mavis Tires). Ir equested a tire that was compatible with my budget. The office clerk recommeded a tire and installed the tire on my vehicle. After leaving the shop, I discovered that the tire was not registering the psi level on the computer system. I brought the vehicle to another location across town to check the level of the tires and the mechanics states that the tire had the normal level of 35 psi, after checking all 4 tire pressures.

For the last 2 months I have had trouble with this tire having to constantly check the air pressure due the light being on in the vehicle, and not being given a reading on the psi for the tire. I didnt have time to return to the tire kingdom location that installed the tire because my mother was in the hospital 3 times for surgery and I had to accomodate her needs for the surgeries.

I recently got my right wheel sensor replaced at mavis in phoenixville pa 19460 they calabrated the sensor and it never took I took the car back 3 times and all they said was to drive it. Its been 3 weeks I paid 90 dollars and nothing was done can I get a refund? [please or a gift card because I paid for a service and it wasent compleated my e mail is johnfenimore [protected]@gmail.com my phone number is [protected] and my address is 120 wheatland st apt 120 phoenixville pa 19460

on 09/28/2022 had oil change at mavis and drain plug not put on tight enough and came off as I was driiving upstate in 06/08/2023 and all the oil came out and i had to buy a new engine for $11,000. my 2019 Hyundai Tucson was towed to the dearest dealer and that's when they found the drain plug missing. I filed report to Hyundai BBB autoline and they toild me that Mavis caused the engine t seize. I have photo o missing drain plug and findings report fro BBB autoline.

Bernard Arghiere [protected] email: [protected]@aol.com