Mavis Discount Tire
Reviews and Complaints

On May 18, 2023 my husband called to order 2 Firestone Destination tires size 33x12.5x20 for the front of his F350 because we were driving from Alabama to Tennesee pulling a trailer with our side by side on it for Memorial Day weekend. On Sunday May 21, 2023 we dropped the truck off to have the tires put on and picked it up the same afternoon. We didn't check the tires, didn't think there was any need to since this was a tire store. After a couple of days, because it was pulling to the right, my husband discovered the front tires were different sizes. Passenger tire was 33x12.5x20, the correct size and the driver side was 35x12.5x20. I contacted the store on Thursday May 25, 2023 and notified them of the issue and that we were leaving town Friday morning at 8 am. I asked how this could even happen...this is a tire store and you only had 1 job, to put 2 tires on the front of the truck...Still no one can give me an answer! Antron said he would order the tire and it would be in on Saturday May 27, 2023 I advised him that we would not be back in town until Monday May 30, 2023. I called the store Tuesday May 31, 2023 to verfy that the tire was on site, they said it was, I did not think to ask the size of the tire, didn't think it was necessary. My husband took his truck to the store on Thursday June 1, 2023 because that is the day that they are open unitl 8 pm. Well, the tire was the WRONG one, they ordered a 35 inch tire instead of the correct one which is a 33 in tire! He was told that the tire would be in on Saturday June 3, 2023. Well, on Friday June 2, 2023 they called my husband and said the tire won't be in until Monday June 5, 2023. Well on Friday June 2, 2023 I called [protected] to complain and the young lady on the phone who was very helpful, said she would leave a message for Justin, the Regional Manager to call me. Monday June 5, 2023, I still have not heard from Justin. I called [protected] again and was told that the regional managers usually return calls within 24-48 hours. This is UNACCEPTABLE! This issue is going into the 3rd week of dealing with this.

I am just letting you know I am a little disappointed in Mavis on Beach Blvd in Jacksonville Fl. I have gone to them for so long and the last time I went I I had to wait almost 2 hours for an oil change and tire rotation, no one told me anything. or gave me any updates on my car. I got in my car and I found someone had spilled a drink and barely tried to clean it up. It was nasty! This happened several months ago, but just getting around to writing about it. The time before this I had something similar happen as well and let it slide. I tried to give them benefit of doubt but I think I need to find some place else. These new people in that Mavis don't have people skills.

I am writing because I recently reached out about my brakes having issues after having full service of brakes and rotors. Not cheap ordeal to not be done right! Videos to show. Done At mavis colonie. I have to have them completely redone because I can not chance the lack of training mavis gives their workers on brakes when I travel a lot. It’s a matter of sadety! If you look at my past I repeatedly return sometimes same day because of mistakes made. I always come back because truthfully your workers are very nice people I just question their training and lack thereof and always have but then someone is new and I figure ok fresh start, and training is on mavis not them. I can go in one day and there be a manager I trust the next day a completely new manager. This is not fair to customers in trust. If you look at my record so repeatedly have things done and have to return same or or within the same week. It’s exhausting and I’m done helping them fix mistakes.

I was contacted by the regional manager who now need me to have the car writing up someplace because I refuse to have mavis touch my vehicle again. At first I said ok then got off and felt punished and slighted that This not only takes more of my time after spending my entire days in mavis but it causes me to have to take more unpaid time off of work.

I request a refund so I can get repairs redone. I travel for work and this now interferes with that also. This is a safety issue and if I need to obtain an attorney and report to the better business bureau then that’s what I need to do. I am not making a threat I am simply needing to advocate for my self since mavis all the way to the top is not.

My number is [protected]

My email [protected]@gmail.com

BBB Case #: [protected]
Sent to Business on: 03/30/2023
Business Info:
Tuffy Tire & Auto Service
7195 Dolina Ct Melbourne, FL 32936
[protected]
Consumer Info:
Pine, Lucinda
507 Porpoise Cv
Patrick Air Force Base, FL 32925
[protected]
[protected]@aol.com
Nature of the Complaint: Refund / Exchange Issues

Consumer’s Original Complaint:

I began having brake issues end of Jan 2023. 1 Feb 2023 dropped car at Tuffy Tire and Auto Service. They replaced all brake pads/rotors and completed brake system flush ($954.93). 13 days later (13 Feb 2023) I took my car in for body work and received a call from technician, telling the brakes had failed while he was moving car. We checked and found all the brake fluid gone from an exploded brake line. I had my car towed back to Tuffy same day. 33 days later, I picked up car and found I had little or no braking power. I brought it to their attention and was told that this was normal and to drive it for a few days and it should be ok. I took it down the road to Tire Kingdom, and was told I had no rear brakes and that whoever bled my brakes did not complete the process or even do. When tire kingdom completed the bleed same day, they found a bad ABS sensor which was not showing prior, due to no rear brakes ($310.23). The day I had my car towed; I asked the manager why I was not told of the probability of my brake line exploding. He said that they had discussed the rust but did not say anything to me. Then proceeded to blame me for not asking to have my brake lines checked during brake job. I became angry, telling them they were the experts and should have told me of the issue and that they had endangered my life and the body shop tech. They weren't concerned and continued to place fault with me. 15 Feb, Tuffy called me and said Dodge discontinued the brake line and that I had to order it online. I ordered ($247.50) receiving, Feb 25, 2023 (custom build). We dropped off brake line on same day received. It appeared based on many unreturned phone calls to Tuffy, they did not begin working on my car until 2nd week of Mar, with multiple brake parts replaced (unsure if bad). Picked up 18 Mar ($2,067.23). I complained to Tuffy HQ, and the franchise was changed to Mavis. I called Mavis customer support with no answer. This company is a rip-off and deserves prosecution! My car has been to Tire Kingdom an additional 3 times since 18 Mar for more repairs due to the shoddy or down right no repair work done by Tuffy/Mavis (parts failed). Your company has endangered my life, my family and others on road. I have spent over $4,000.00 since 1 Feb and my brakes still don't respond properly to stop my vehicle. I dare you to come drive my car and find out for yourself! I can provide receipts and corroboration from Tire Kingdom just down road from Tuffy/Mavis. That is another issue - they advertise as one company (sign on building/receipts) but fall under Mavis, why?

I went to the Plaistow New Hampshire location in Mavis back in June. I receive new tires new struts. I went back because I had some problems with my sensors. I was told when I got an oil change that my brake fluid cap was missing they said that they fixed it they couldn’t figure out what was wrong with my sensors. My windshield wipers were also not working properly, but at that time still work just very slow. I went back again because I was still having problems. I had my tires rotated. Got new breaks. I ended up with a flat. I went to go get an inspection, and my windshield wipers completely stopped working someone put something back together with zip ties. My strut was not in properly. It was making a noise. Both brand new tires are completely warped. Because the alignment was never done properly. My car failed inspection. I spent a lot of money and a lot of time in the Plaistow New Hampshire location I tried to get it rectified I wanted a full refund. Nobody was getting back to me in time my car is dangerous to drive. I don’t even have windshield wipers to use. I went to the Salem New Hampshire location that fixed my Strut supposedly then told me I need a new tire rod had to order the tires that were covered under warranty and then would do the alignment properly. Well, my tie rods needed to be loosened and it just took a little bit more effort. I don’t need a new tire rods. I really don’t know what to do at this point I don’t want to have to take this to court but my car was completely fine before I came in. I need a new tires and now I’m failing inspection. There has to be some type of resolution, but if you prefer, I take it to court for a full refund to get my car properly fixed I will because I have pictures, I have documents. I have proof of all of this. I have taken my car now to another place who had to order and additional broken part. Mavis was supposed to fix the tire and alignment issue which would lead me to sit at yet another place. I am now without a car at all at the moment. Very frustrated, all I wanted was everything fixed at one place. I am left hanging once again. This is gone on for over a week now.

Please call [protected]

Sent from my iPhone

Multiple issues on 4/13/2023 at the Harleysville, Pa store. First, our appointment was for an oil change and Pa inspection, the inspection was completed, however the oil change was not. Additionally, no one called us to let us know the vehicle was finished; we had dropped the car off in the AM and returned 6 hours later to find that they had finished, but without completing the oil change.

The second and more concerning issue, is that an employee by the name "Addison" was openly mocking my wife. We had already paid and were on our way out when we realized some mavis property was left in our car. I returned to find Addison openly mocking my wife. His back was turned to me as I approached, but his peers saw me coming and were actively trying to "shush" him.

I had hoped to get a Pa inspection and an oil change, not to deal with an employee actively attacking my wife's appearance. Incompetence is a mistake I can forgive, making another appointment for an oil change isn't a big deal, but the level of unprofessionalism and disregard for basic courtesy has left me extremely frustrated and disappointed. Needless to say, Addison is no asset to this company and his actions are the driving force behind this complaint. The loss of a customer may not be overly concerning for this corporation, but I sincerely hope that his actions aren't a reflection of this company's ethics.

Harleysville is a small town, so you can be sure that I will pass this information to my friends and family.

I called yesterday 4/11 to make an appointment for 4 new tires today 4/12/2023. Was quoted a price of 738.00 complete, I asked that is going to be a complete job said yes just tax has to be added. No problem sounds good and made an appointment with a deposit. My bill was over by 100.00 dollars, when asked why they didn’t give me a tire disposal but we agreed on a price.Received a call on 4/11 that the tires will be there in the morning great , had a 11 am appointment on the 12 th. I called to see if the tires were in around 1030 was told not till after 12/ 1 so why give me a 11 am appointment? They said will call me no call so I go there at 1215. Was told that the tires have been there since the first delivery? So what the hell. Ok only 2 cars in the bay no other cars in the lot, guys says no problem get it done since you are waiting for your car 45 min later take in my car ok , not 2 or 3 but 5 hours to change 4 tires. Other customers came in and they went to them and stopped working on my car, are you kidding me, that’s a joke .That is unacceptable to change 4 tires, then try to sell me other stuff and have my hood up my tires are under the car, total BS. I think that I should be compensated for my time because it’s my time sitting and waiting for you company to complete a simple task if’s that your JOB. And I had an appointment ahead of time! Mavis in Bayshore I actually timed them 1hour 15 min for 1 tire, they employee s can give 2 sh—ts walk around on their phones. Check your cameras if they even work. I think that you get what I’m saying and feel that I should get compensation for my time wasted.