Mavis Discount Tire
Reviews and Complaints

Good morning,

On December 26th 2022 i stopped into Mavis 270 Troy Road in Rensselaer NY to have a simple oil changed and a NY State inspection done on my 2015 Ram. Eventually my truck was taken into the shop for the service,, 20 minutes later the store manager called me that he wanted to show me something, we went into the garage showing me the rear brakes stating they were delaminating and it would not pass inspection. He told me they could replace the brake shoes and rotors, oil change and inspection in about 2 hours. Trusting the manager I authorized the work. As i was waiting in the waiting room i starting hearing very loud bangs, curious i look into the service bays, to my surprise i saw a technician using a sledge hammer beating on my wheels, first from the outside then the inside. I am not a mechanic and assumed the tech knew what he was doing, 3 and 1/2 hours later the store manager tells me the truck is done, oil change inspection and brakes. As i was paying for the repairs the manages was explaining the brake warranty and told me if there is anything wrong just bring the truck back. My wife and I started home after about 10 minutes my wife says she hears a grinding noise, thinking it was just the new brakes i wasn't too concerned, until the noise got louder. The noise sounded like it was coming from the front wheels.

12/28/2022 Returned to Mavis explaining to the manager what i was hearing. The truck was brought into the service bay to make repairs. The manager told me they would take care of it, after waiting over 2 hours i was told the truck is "all set" Driving home i heard the same grinding noise.

12/30/2022 Returned to Mavis, once again explaining to a different manager the noise i was hearing, he stated they would take care of it. I told the manager to have the technician take the truck for a road test to hear the noise I was hearing. When the tech returned he stated he heard the same noise he would take a look and make repairs. Waiting for almost 1 hour the manager told me he wanted to show me what they had done to correct the noise, basically removed front brakes, cleaned all parts and reassembled. The technicians, or managers had no clue as to where the noise was coming from, stating it could be the wheel bearing. A third individual came over stating the noise was most likely the bearing and as you drive the noise could be louder than when on a lift. He instructed the manager to document everything they have done to make repairs. 2 hours later the manager tells me all set. That they really don't know where the noise was coming from. I asked is something could of been damaged from the technician beating on the wheels when the brakes were being replaced, he looks at me confused as to why i would ask that. He stated nothing was damaged, most likely its the bearings. Driving home heard the same noise, frustrated I called the Dealers to schedule an appointment for a diagnostic to be done on the noise. 1/4/23 brought the truck into Goldstein to see if they can determine the cause of the grinding noise. 1/6/23 Goldstein Technician and service advisor determined the grinding noise was from damaged brake backing plates, (photos attached) They asked who replaced the brakes, I told them Mavis. They told me they beat the heck out of the shields.(diagnostic attached)

1/6/2023 Called Mavis customer service, spoke with representative who forwarded my complaint to a regional manager. I again explained the issues i was having with the truck. He advised me to bring it back to Mavis where I have the work done. I told him to choose another Mavis due to the fact i brought the truck back twice and they were unable to make the repairs.

1/7/2023 I brought the truck to Mavis to 206 Central Ave, once again explaining the issues and damage that was caused during the brake job. I asked about the damaged backing plates, the mechanic and manager assured me they would be able to fix it. i asked how they plan on replacing the shields without removing the axels, they told me not to worry they would repair. After sitting there for 4 hours i was told the repairs were complete. As my truck was brought out of the service bay i asked the driver is they took it for a road test, they said no. I asked how did they know it was repaired, the driver said he didn't hear anything when he drove it out of the service bay. I left to go home, same grinding noise i heard. Nothing changed! When i got home i called Mavis at 206 Central Ave to inform them the noise was still there. The only response i got was OK.

1/19/2023 I once again brought my truck into Goldstein to perform another diagnostic, an attempt was made to bend the shields back into place they even cut a section out to try and stop the grinding.

1/23/23 The grinding continues.

Please advise as to how Mavis plans on correcting the damaged cause from a simple brake job. I have spent $183.60 on diagnostic costs and countless of hours sitting in waiting room expecting repairs to be made. To replace just the backing plates on the 2 rear wheels is estimated to be $1350.00. I have not asked for a quote on the front backing plate replacement but would think it will be close to the same price.

Waiting on a resolution to my frustration. WO# [protected]

Thank you

Casmir Raczkowski

[protected]

[protected]@aol.com

I am writing this complaint because yesterday, 1/24/2023, I took my SUV to the Ossining, NY location to have tires changed. Mind you, I also did a tire change for my other SUV the previous day. Between both days, I spent approximately $3,000 dollars with your company. To show you that this is not an angry message, I will leave my 5 star review up longer than I planned to for your review nder [protected]@gmail.com.

My complaint is when I took my SUV into Mavis in the morning, it had a full tank of gas. I filled it prior to going into the site, When I received my car, it was at half tank. You can imagine how flummoxed I was (and after giving the store a 5 star rating).

The only two things that I think could have taken place is either the gas was siphoned or someone took my SUV for a "joy ride." I don't appreciate the thought of either option. To be honest with you, the more I think about it, the more I want to press charges. I'm sure that you have cameras at all of your stores, and I would appreciate if an investigation could be done.

I purchased a set of 4 new Good Year Assurance All Season tires on 01/12/2022. I had the computer balance package, wheel alignment, warranty on tires and a recycling charge on tires. This with the tax comes to a grand total of $1021.90. In 01/19/2023 I took my Honda CR-V to the Friendly Honda dealer for oil change and annual inspection. At that point I was surprised to find out that the tires failed inspection. When I purchased the New tires from Mavis, Wappingers Fall, NY I was told the New tires have a 65,000 mile rating, so I was very surprised when they failed after only 16,000 miles. I took the Honda CR-V to the dealership several time between 01/12/2022 and 01/19/2023 and tires were rotated and no abnormality was found with the tires other then they failed inspection. Now I went back to Mavis on 01/20/2023 to rectify this problem. No real explanation was offered and I got a pro rated discount on tire. I cost me $861.88 for computer balance, wheel alignment, good year all season tires, warranty and a recycling charge. It cost me an additional $861.88 for replacement tires that I should not have needed for several years. It was suggested to me that I did not get new tires from Mavis on 01/12/2022. For a set of tires to only get 16,000 miles out of 65,000 mile rating in less then a year sounds very suspicious. Invoice #[protected] on 01/12/2022 and Invoice #[protected] on 01/20/2023

Went in for new tires and alignment. Manager tried to scam us in to paying $1000 to fix something else. Upon research the part only costs $50. Manager said we could give him our bank account information and make monthly payments. My husband declined. When leaving the manager stated again that the part needs to be fixed and my husband put his foot down and said “you’re not fixing it. You’re trying to get more money out of me. Please stop.” The manager blew up. Almost physically assaulted my husband. And the receptionist told the manager to leave.

If I could give this shop zero stars I would. I went there in September to get an alignment. I had just purchased new tires from somewhere else. By the beginning of December, I had NO TREAD on my back two tires and my car was fishtailing. I took my car to my mechanic, being a woman I didn't know what was going on at the time, and he told me that my tires were bald from a bad alignment. Fast forward, I took my vehicle back to the place I bought the tires and they told me the same thing. I then went back to Mavis, who had done my alignment, and the manager admitted it was an alignment issue but said it was because I knocked the alignment out by going over speed bumps. I explained that this was my daily driver and I don't go over speed bumps to get to my job. He then stated that the tire sizes were two big also for the back of the car, which was untrue because I have had those tires on my car for a long time and never had that problem until I got an alignment here. He said that he would order tires and call me. Fast forward to January still no call. I went back up there and he told me the corporate office person was in a meeting. I have gone back up there two more times and he has told me the same thing. Being that this is my daily, I have had to replace 3 tires because of a bad alignment with no compensation because the manager nor corporate office want to take accountability.

SN:went and got another alignment at Pep Boys and they showed me how bad the tires were. They were at a 50 something and 60 something and I think they should be no more than 15 if done correctly. I asked him if he wanted to see the pictures and of course he didn't.

I had 4 tires replaced by Mavis Tires in Waxhaw, NC in September 2021 at a cost of $1200. I was told I would get free wheel alignment as part of the service. In fact I had to take it back to the service station a few days later as the alignment was off and it was apparently corrected. Now, little over a year later, the outside of my back tires are almost completely bald! I took the car back to Mavis today and was told that the alignment is off, I will need new tires and should have come in for 6 monthly alignments. This is ridiculous! General guidance suggest yearly alignments are fine. It was obviously never aligned correctly in the first place. What are Mavis going to do about this?!

We initially called for prices on tires since they claim to have the best value.

So we called and the sales lady quoted us at $197 and when we got to the actual store, the guy said that the sales lady told us the wrong price and that it would be $257. He was not trying to listen to what we had to say and then proceeded to tell us that it was our responsibility to ask to be locked in for that sale price.

How are we supposed to know that?! Then the guy kept talking over me and made me more upset! I will not be coming back nor will I ever send any of my friends and family to here, EVER!

I brought my vehicle in for service less than a week ago. I purchased two new tires, wheel alignment, asked to check if the remaining tires had a nail in them, full synthetic oil change, and even paid to have a rear wiper blade replaced. Three days later my check tire pressure light came on. Once I had the opportunity to go back to the location, I asked if someone could check the tire pressure as with all of the work that had been completed and the total that I just spent, I did not think it would have been an issue for them to check all of my brand new tires. I was told I had to wait and/or leave my car for someone to check the tire pressure. The manager on duty did not even take a moment to do it himself after I waited in the customer waiting area for almost 10 minutes to be waited on as he sat at the door with his back turned to the area. This is my second issue with this location and this will be the last time I use their service. It does not matter that it is convenient for me to use them as I will go further away form my home to receive better service. I do not understand that business do not understand that my money, $600 dollars worth of work could have been spent at some one else's business, but it will be moving forward.

Wrong size tires - I drove away speedometer did not work drive directly back to Mavis. I was told nothing wrong. Went to the mechanic I was told wrong size tire was place on car

Drove back to Mavis for a correct tire. New tire was placed on car the wrong way. Wrong rotation. I did not know this until I had to back to my mechanic. So I had to back to Mavis for them to fix again

12/28/22 order tires

12/29 Mavis said tires are in brought car there they took old tires off then realized they only had 3 tires. They placed old tires back on car with no air and told us to come back tomorrow. Had to stop to get air in tires before I could even drive home.

After waiting several hours after the promised time, I attempted to drive my car home and the front end started shaking badly. I returned to Mavis to find out that the 2 new tires on the front were never balanced and the 2 tires that had steel reinforcement showing were put on the rear instead of my 2 good tires. At this point they can't locate my good tires so I was forced to buy 2 more tires. Very disappointed.

Paid over $200 to get new sensors on my tires and low pressure light is still on,they said they tried everything..No big deal but a week later I go to get a $29 New York State inspection and I get a call from good year that 2 of my studs for lug nuts are busted and 1 lug nut is the wrong lugnut..I paid over $200 for an inspection that should cost me $29 minus anything on the vehicle itself. I called the corporate number I was given,filed a complaint saying I would like $150 of my inspection money back..They told me someone higher up would be calling me,this was 2 months ago and still no call(12/25/22) is todays date.. I am beyond pissed that they don’t care enough about their customers to call them back after I went out of my way to discuss something that should have never happened. I have a 3 year old and 5 year old that we’re riding in this vehicle during this time to add to my temper with this stupidity..

First visit ever to mavis shop pooler ga for a wheel alignment. The tech did a great job even tip him 20.00 as a gratitude at a glance. How ever. He failed to tighten the cam bolts. I realized this after driving back home. Clunking sound ect. I returned it back to the shop in pooler ga. Tech named richard. He tighten the cam bolts and offered an apology. I wasn't happy time is money. Now I drove off hit the highway the alignment was off pulling to the right. So I decided to return it to mavis near my home 2045 east victory drive savannah ga where I was greeted by the gm jason an deshaun. I explain to gm the whole story where he offered an apology an with out an appointment took me in and got it done.. Right... Great professionalim and dignity. As marine this is high quality that deserves recognition. And for those who perform below mavis quality of performance. Well I leave that to mavis.3 times for a wheel alignment is just unexcusable.3 time was my charm..

Good afternoon,

I was at the location in Shorewood, IL, I sat there for 2 hours and 45minutes. the orginal oil drain plug was broke off by mechanic, I was charged 23.18 for a new one. An oil change and tire rotation should not take that amount of time, even waiting for the part that they broke. The dealer charges 70.00 for an oil change and tire rotation. If I was receiving good service, I still think 140.00 is high, I never paid that much. I will go back to the dealership from now on. Very very disappointed, I asked for coupons, my time is way more valuable than what happened today, no apologies, nothing. I will make sure everyone knows how things are run.. I should of known better when I saw no one in there.

I purchased tires from mavis on frankford ave. After leaving my car there at 9:30. I came back by closing and they forgot to install my tires. I called corp they had me deal with stacey. She sent me to the aramingo location. Which installed my tires. A couple of days later tpms light turned on. I visited the aramingo location several times because my tires kept deflating. They decided to take all the tires off in the process breaking a stud which they never replaced. They where gonna clean the tires because corrosion could be the problem which that should have taken place at time of initial install. Surprisingly stacey was visiting location that day. They stated it was the tpms plural that were the problem and that it would be replaced on the house. They never gave me a reciept. So stacey states that because this wasn't placed in the system it never occurred especially since the manager does not work there anymore. My front tire deflated a week ago went down so low I damaged a rim. 1,500.00 to fix rim and get all 4 powder coated plus 200.00for tpms again plural that had to be replaced. So per corp I had to deal with stacey who has no recollection of these incidents. But when I described the women who I saw at the store she said it was her. But because I was never given reciepts. Basically it's like i'm lying or trying to get over. I will never allow them to touch my car bad customer service I will seek legal help.

I came into the store in North Tonawanda to buy 4 tires. They told me that I would get a discount, of buy 4 tires get one free. Upon looking at my bill, I was charged $99.99 for a computerized wheel alignment that I did not ask for or did not want. So that is how you get a free tire. you actually got a discount of $14.01. If I wanted an alignment I would have asked for it. My jeep was tracking fine. I have driven it for the last 5 years and I check my tires monthly. There was no indication of extra wear on the tires. Also when the ribbon on the antiquated dot matrix printer that this shop uses starts printing where you can barely read it. Change the ribbon or get into the 21st century and buy an inkjet. I do not think I will be back to any mavis in the future. The date was 11/23/2022 at 10 am, approx.

Went in have the service man look at a noise coming from the idler pulley to get a price for the repair. Told me that they were closing in 45 min and all the mechanics were to busy to look at it. Needed to make an appointment for service to look at pulley and get me a price. The people that you hire at the counter have no experience in car repair? I feel that your company doesn't properly service customers needs. I ve had service done there before.