Mavis Discount Tire
Reviews and Complaints

In May 2020 I purchased a set of tires for my car along with an alignment. Every other month, I would faithfully take my car to Mavis Tire Union City, GA for rotation and balance. Not one time was I ever told my tires weren't wearing properly or that "cupping" was developing; NOT ONE TIME! When I took my car to Mavis Union City on 8/1/21 for rotation and balance I was then told by JAY, Asst Manager he wasn't able to perform the rotation and balance because of "cupping". Again, I was NEVER told my tires weren't wearing properly until 8/1/21. This JAY person wasn't helpful at all and was totally unconcerned. He only recommended I contact the customer service number to have a regional manager to call me back. Well on 8/2/21 the Reg Mgr called. I was sent to another store, 25 miles out of my way only to hear I needed new tires. So I'm having to spend an additional $280 for two new tires and an alignment! Word to the wise... DO NOT PURCHASE ANYTHING FROM MAVIS TIRE!. Don't trust them!

I went to Mavis tires on June 19 for my car inspection and to get my back brakes replace. I was driving my car for a month after this and i did not know that my brakes were no install correctly. All the light came on my car and when I took it to Honda for repair that when they told me my car was unsafe to drive. There notes on my car was as follow. "Upon inspection found left rear electric caliper loose, also notices rear brakes pads with aftermarket pads reducing braking ability uneven pad wear reducing braking abnormal noise and mutiple lights. When i explain the situation to the Mavis location they act like they could not help me and i needed to bring the car in even thru i told them that i could not and that the car would need to be tow and they could not give me a a straight answer weather or not they could reimburse me. I call the customer services twice and the regional manager has yet to give me a call back which show that they could care less. I loss 2 days of work and i had to pay triple to get my car correctly repair. I will attach my document from Honda showing all of this.

The Mavis Discount Tire on Montauk Highway in Lindenhurst, NY is dreadful. I had an 8 am appointment. No one worker showed up until 8:45 he then immediately left claiming he forgot his tool box 5 people are waiting absolutely no service. The have a woman from another store covering. It is grossly mismanaged, clearly unreliable and a place where making an appointment is a waste of time.absolutely horrible Mavis Center. How do you have a job showing up an hour late with 5 people waiting?

I spent $600 at Dawsonville ga Mavis tire. It took them over 4 hours to put the tires on my daughter's car. After finally getting her car she drives 5 minutes up the road tire goes flat. My wife calls Kevin answers phone wife tells him situation he proceeds to tell her he doesn't care if my daughter is sitting on the side of the road and it took so long because it's a hot day. Then he hangs up on my wife. This is the first time and last time I will ever use Mavis. You are a joke. Can't handle heat get out of the fire

I made an appointment online and had picked the tires I wanted and they were in stock, but when I got to Mavis, the young lady said they were no longer selling the tires I had reserved because of a defect. Now mind you I made the appointment 3 days earlier and if there was a problem with it I should have been notified, but someone did call to confirm my appointment, and nothing was said about those tires. They wanted to sell me some other tires at a much higher price(commission). I know NTB is a part of Mavis and I have bought several sets of tires from there, I think this is some tactic to up sale, well I wasted my time and then on Monday they send and email about rescheduling my appointment, no I don't want to make one and this happens again they tell me something else about the tires I picked .If you no longer use certain tires for some reason I should not have been able to pick them.

My Son made a Appointment for 1:00 PM JULY 17th for a Front End Alignment, we brought the car to Mavis in Bolingbrook, Illinois at 12:20 PM, no one called us, so at 3:45 PM my Son called and they informed us that we needed a Tire Rod before they could do the Alignment, I was very upset and my day was wasted, if they would have called we would had let them Fix the Tire Rod and Alignment, very Poor Customer Service, Never will we come again.
Cristell Martin

On two separate occasions I've tried doing business with Mavis and both times ended in disappointment.
First time lady at Clinton, MS location told me New York do not make her schedule and wouldn't honor my appointment time.
Second time made another appointment at North Jackson, MS location and again appointment was not honored.
Very poor customer service

on July 5, 2021 I went to mavis and I got my brakes repaired. I got the whole 9 yards, including : brake pads, rotors, calipers, my brake fluids flushed, and my back brake pads cleaned as best they could. however, I was told by the mechanic who worked on my car that my brakes were good to go the only thing I would have to do is pump my brakes a few times to slow down and then come to complete stop. however, that was not the case as I was constantly pumping my brakes (as I was told) my car would not come to a complete dead stop. I took my car back the next morning, and oddly enough the mechanic that worked on my car no longer works there. I was then sent to a different location who were a lot more helpful, however to sum up their description of the other location they basically said they did a crappy job and poor workmanship. with that being said they found out my master cylinder is broken and there were still some air leakage that the other location failed to completely bleed out. to say im upset would be an understatement I am beyond frustrated, furious, and highly annoyed. not only did I just spend $800 on my brakes but now I have to figure how im gonna be able to pay $488 to fix the master cylinder. I do not feel responsible for having to pay an extra $488 to fix something that was not broken until I took my car to get my brakes done. I would either like a refund, repair, or both.

Picked up my car from $1000.00 new tires brakes and oil change at 10:30 a.m. July 3rd in Carmel NY . Within 3 miles the bottom plate of car partially fell off and scraped along the road. I had to get out on a bust street and crawl under the car to try and remove the plate and reinstall it properly. This location
Carmel is just the worst service I have ever had with my car and would NEVER EVER go back.

I've been through enough with mavis they broke my axle and now car making noises and knocking due to a tire change this doesn't sit well with me how they going tell me I need a struts I didn't need no struts

i called the north syracuse store for a car that they have worked on before wanted to find out about a catalytic converter replacement a simple 2005 chevy classic i was told they didnt have a replacement he couldnt find it and tried to tell me that it has 3 converters it is a 2.2 has 1 converter i called and gave a very specific code some [people do know what they are talking about got tired of being on hold called yur Liverpool store and they told me that couldnt give exhaust quotes out over the phone i would have to bring it in how is it i can call one store get what i need for information and another store tells me i gotta bring it in everytime i go to the north syracuse store yur computer system seems so antiquaited seems like i gotta give information that should already be in yur system considering i used to go there when ever i needed service on my car yur people are pretty non chalant making me think twice about using mavis anymore