Parr 3 Automotive
Reviews and Complaints

To Whom It May Concern:

The customer’s wife, Mrs. Johnson, brought the 2003 Chevrolet Impala in to our facility for an oil change and to have the brakes checked on August 1st 2008. Our technician checked the front and rear brakes, since this is our common practice when we encounter brake issues. We inspect the condition of the brakes on all four wheels, no exceptions. After inspection, our technician noted that the front tires were severely worn on the inside edges and that the rear brake pads were nearly completely worn. The wife was called and informed of what we had found since she left her name and phone number as the contact person. She was informed that the rear brakes needed to be replaced at a charge of $150.00. She was also informed that the front tires were worn out and the front end was out of alignment. She stated that she had hit a deer in the past and that she had encountered problems with alignment and vibration ever since. She approved the installation of new rear brake pads verbally over the phone. She also stated that we shouldn’t worry with the front end alignment or tire problem at this point. Later that afternoon, Robert Johnson arrived to pick up vehicle. He was visibly displeased and he stated that we made a repair to his vehicle that wasn’t needed and that he still had his original problem with vibration. I, Shane Parr, manager of Parr 3 Automotive, Inc., informed him that his wife had approved the repair and told us not to worry with any of the front end problems. After further discussion with Mr. Johnson, I agreed to turn the front brake rotors on his vehicle at a discounted price to try to make up for any perceived miscommunication. He also asked us to perform a four-wheel alignment on the vehicle after he and I inspected the wear on the front tires. Upon completion of repairs, we charged Mr. Johnson $70.00 for turning the front brake rotors. This is a service that we normally charge $90.00 for. This resulted in nearly a 25% discount. We also charged him $70.00 for a four-wheel alignment which is our normal charge. Mr. Johnson was never told that most shops charge $30.00 to turn brake rotors. He was however told that it would cost $30.00 to turn the rotors if he performed the labor to remove and reinstall the brake rotors himself. The $70.00 charge included the labor and machining the rotors. As for the four-wheel alignment, I can personally guarantee Mr. Johnson that this service was performed. I was in the shop when the car was aligned and I test drove it myself. These services repaired the vibration in the front end and the misalignment of the tires. To address Mr. Johnson’s accusation that his vehicle didn’t receive a four-wheel alignment, I am willing to ensure the alignment of the vehicle in his presence. In other words, we will put his vehicle back on the alignment rack and assure him that it meets alignment specifications while he is watching since he doesn’t trust us. This customer was definitely not taken advantage of or ripped off. He actually received all of the above mentioned services at a discounted price. We take great pride in our customer service, quality work, and competitive prices. We never want to have an unsatisfied customer, but there seemed to be no way to please Mr. Johnson in this particular case. Mr. Johnson received quality repairs at a reasonable price to which he and his wife agreed. This is a typical case of a customer wanting something for nothing.

Sincerely,

Shane Parr/ Parr 3 Automotive, Inc

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The contents of this message, together with any attachments, are intended only for the use of the person(s) to which they are addressed and may contain confidential and/or privileged information. Further, any medical information herein is confidential and protected by law. It is unlawful for unauthorized persons to use, review, copy, disclose, or disseminate confidential medical information. If you are not the intended recipient, immediately advise the sender and delete this message and any attachments. Any distribution, or copying of this message, or any attachment, is prohibited.

To Whom It May Concern:

The customer’s wife, Mrs. Johnson, brought the 2003 Chevrolet Impala in to our facility for an oil change and to have the brakes checked on August 1st 2008. Our technician checked the front and rear brakes, since this is our common practice when we encounter brake issues. We inspect the condition of the brakes on all four wheels, no exceptions. After inspection, our technician noted that the front tires were severely worn on the inside edges and that the rear brake pads were nearly completely worn. The wife was called and informed of what we had found since she left her name and phone number as the contact person. She was informed that the rear brakes needed to be replaced at a charge of $150.00. She was also informed that the front tires were worn out and the front end was out of alignment. She stated that she had hit a deer in the past and that she had encountered problems with alignment and vibration ever since. She approved the installation of new rear brake pads verbally over the phone. She also stated that we shouldn’t worry with the front end alignment or tire problem at this point. Later that afternoon, Robert Johnson arrived to pick up vehicle. He was visibly displeased and he stated that we made a repair to his vehicle that wasn’t needed and that he still had his original problem with vibration. I, Shane Parr, manager of Parr 3 Automotive, Inc., informed him that his wife had approved the repair and told us not to worry with any of the front end problems. After further discussion with Mr. Johnson, I agreed to turn the front brake rotors on his vehicle at a discounted price to try to make up for any perceived miscommunication. He also asked us to perform a four-wheel alignment on the vehicle after he and I inspected the wear on the front tires. Upon completion of repairs, we charged Mr. Johnson $70.00 for turning the front brake rotors. This is a service that we normally charge $90.00 for. This resulted in nearly a 25% discount. We also charged him $70.00 for a four-wheel alignment which is our normal charge. Mr. Johnson was never told that most shops charge $30.00 to turn brake rotors. He was however told that it would cost $30.00 to turn the rotors if he performed the labor to remove and reinstall the brake rotors himself. The $70.00 charge included the labor and machining the rotors. As for the four-wheel alignment, I can personally guarantee Mr. Johnson that this service was performed. I was in the shop when the car was aligned and I test drove it myself. These services repaired the vibration in the front end and the misalignment of the tires. To address Mr. Johnson’s accusation that his vehicle didn’t receive a four-wheel alignment, I am willing to ensure the alignment of the vehicle in his presence. In other words, we will put his vehicle back on the alignment rack and assure him that it meets alignment specifications while he is watching since he doesn’t trust us. This customer was definitely not taken advantage of or ripped off. He actually received all of the above mentioned services at a discounted price. We take great pride in our customer service, quality work, and competitive prices. We never want to have an unsatisfied customer, but there seemed to be no way to please Mr. Johnson in this particular case. Mr. Johnson received quality repairs at a reasonable price to which he and his wife agreed. This is a typical case of a customer wanting something for nothing.

Sincerely,

Shane Parr/ Parr 3 Automotive, Inc

------------------------------------------
The contents of this message, together with any attachments, are intended only for the use of the person(s) to which they are addressed and may contain confidential and/or privileged information. Further, any medical information herein is confidential and protected by law. It is unlawful for unauthorized persons to use, review, copy, disclose, or disseminate confidential medical information. If you are not the intended recipient, immediately advise the sender and delete this message and any attachments. Any distribution, or copying of this message, or any attachment, is prohibited.