Omega Home & Auto Care
Reviews and Complaints

I recently had the misfortune of dealing with what I can only describe as a scam company that operates under various names. As a first-time home buyer, I received a letter in the mail from a company that, upon further investigation, appears to have many articles on their scam practices. Since they use different names it is hard to figure out at first.

 

From the very beginning, the experience was unsettling. The first red flag was the pressure I felt to commit after the initial phone call with Aaron Poklis, the company representative. Despite expressing my discomfort and a gut feeling that something was amiss, I proceeded with caution.

 

Upon realizing that my aunt had already engaged another company due to my reservations, Mr. Poklis responded with unprofessionalism and attempted to discredit the competitor. He asked me if my aunt handled all my financial affairs. His remarks about my financial independence were not only inappropriate but added to the overall discomfort of the conversation. So, I felt pressured not to cancel.

 

I ultimately decided to stick with my gut and go with the other company after further research. When my sister called on my behalf, the situation only worsened. Aaron Poklises’ pushy behavior persisted. He asked my sister what company we decided to go with and she politely said, “we don’t wish to disclose that.” He then said, “so you are going with a un-reputable company” my sister then said “no, we just would like to cancel. He then told her that they were obviously a bad company since we were embarrassed to disclose the name, and we were wasting our money. She told him that is fine if that is what he thinks, but we would still like to cancel. He then just stopped talking. She asked if he was still there and if he was processing the cancellation, and he said, “well yeah I’m not just sitting here.” He then put her on hold without telling her, and then hung up on her. He then called me probably thinking he could talk me out of cancelling. I patched her and my aunt onto the call and he continued to make comments about me not being able to make my own financial decision, and asked why we were being so hostile to him. He lied to my sister and told her he wasn’t the one she was speaking to when he clearly was. He was so condescending and just laughed at us when we said he was being unprofessional.

 

Even after reaching a resolution to cancel the service, my attempt to address the issue with a supervisor, Kyleigh Nelson, proved equally frustrating. The supervisor seemed to dismiss the unethical conduct, citing the company's role as a retention department. This response not only failed to address my concerns but also highlighted a systemic issue within the company. Additionally, Aaron said he was processing the cancellation and asked if my card number on file was okay to refund. I said it was. Yet when we reached Kyleigh, she said the cancellation was still not processed. When we asked for a confirmation email, it came an hour later and failed to mention the refund until asked.

 

One of the most alarming aspects of this experience was the company's use of multiple names—Oasis Home Protect, Omega Home Care, and others—creating confusion and hindering consumers' ability to conduct proper research. It appears that the company may be manipulating online reviews to bury the truth and maintain a facade of credibility.

 

In conclusion, my encounter with this company was nothing short of a nightmare. The unprofessionalism, pressure tactics, and deceptive practices were unacceptable. I strongly advise anyone considering their services to exercise extreme caution, do thorough research, and be wary of glowing reviews that may be part of a concerted effort to mask the truth about this company's questionable practices.

Called and made a claim for dishwasher and got a call from company to come and fix it. Never called. No show. Out of 8 companies only 1 called. I’m paying for omega to do the paperwork or get someone to fix the dishwasher I shouldn’t have to do it. $140 a month and they did nothing for me

They are CROOKS! They are very nice on the phone and convince you to stay. But I decided to cancel because my car is still under warranty. I had to pay the cancellation fee which I understood. They were suppose to take $50 now and $50 next week. But instead they took $1482 from my account and savings account because of overdraft protection. I think they were trying to take the rest of the money that I would have payed if I havent canceled. I never signed any contract or anything! That money wasnt theres to take! This was my rent money. And my husbands money! I dont want this to happen to anyone! Dont go with them! Also I had to replace a battery, and I had to charge it to my credit card thinking they would give me money so I could pay my credit card off. They didnt reimburse me instead they gave me some money off from my next payments. They are [censored]!

This was by far the worst experience I have had working with a company. My car has been sitting in the shop for 3 weeks and just received the transmission (which will probably not be any good!). I had to call every day to get anyone to get back to me about my claim. The first adjuster never got in touch with me and then went on vacation and the claim wasn't moved to anyone else until I called (at least 3x) before someone else picked up the claim. Not that he was any better because he lied about what *** was doing. During this I got updated from *** and NOT Omega!I had to threaten to get a lawyer involved to get anything done. Until a managers got in touch with *** would NOT recommend having Omega Auto Care and I am going to look into how to cancel it. I would rate lower then 1 but that's as low as you can rate. RUN WHEN THEY CALL YOU for an extended warranty.

I would give them 0 stars if I could.They told my wife when she bought the policy that we did not need service records Since we bought it used and did not have them Now something has gone wrong and they will not cover it cause we done have records dating back to 0 mileage Have tried to call to find out about the 100%Refu d they offered us when we bought our policy and we keep getting voice mail box is full good by.This company is a total scam that takes advantage of hard working people just to make a buck.I would recommend running g away from them. Don't give them another *** of your hard earned money.Bank block all payments cause there is no way to cancel they since no one will answer the phone and you can't leave a voice mail.Find a better company.And I'll say it again run don't walk get away from this fraudulent company as fast as you can.*** ,*** vermellion

Choosing a car protection plan required a lot of effort, but I'm pleased with my decision to go with a reputable company that provided me with a contract with Omega. I appreciate their flexibility in working with any certified shop, and their network of mechanics facilitates a smoother process. Before committing, I researched nearby network shops and confirmed their collaboration with Omega. Just a month after getting my car, a power window malfunctioned. I contacted my local mechanic, and by the next morning, they had it fixed in a few hours. Utilizing the network meant I didn't have to pay a deductible. I'm eager to use the maintenance services during the first year and trust Omega to handle any potential issues.

Everyone I've spoken to from Omega was very knowledgeable and helpful. Unlike other companies they really do seem to make sense of the service they offer to make sense for the customer. It's the same price I would have paid to add this coverage onto my current car payment without feeling bad that I didn't take the offer the day I bought it. I also appreciate you guys working with me when my financial situation was tight for a different monthly payment. They explained that it would just extend the amount of timeit would take me to finish paying off my plan. Unfortunately the dealership tried to make using their services hard because I didn't purchase it through them. The first time using them to cover my oil change was kind of a hassle but mainly due to the dealership trying to make it that. Now that I know how it works I'm able to walk the dealership through it without doubt. I understand to have a standard pay out but I do wish my total oil change was covered being that I get higher grade oil. Other then that they have been great!

I called them prior to trading in my vehicle the warranty was on to cancel it. Was told by the rep that I should consider transferring my warranty to my new vehicle. I was very adamant I did not want to. She told me I could think about it for a few days and contact them back. Also stated that she would put a stop payment on my account until then. A few days after trading in the vehicle and prior to me even calling them back, a payment went through for the warranty. I called to complain and was told my cancellation needed to be in writing. I was not informed of this during the initial phone call, nor is it stated in the terms of my policy. I mailed a letter and called 10 business days later to verify they received my letter just to be told it would *** to 7 weeks for them to get it. How is that even possible? At that point, another payment would be processed. This has been a complete nightmare. It should not be this difficult to cancel a warranty. We don't even own the vehicle anymore! Yet they are still charging us $400+ a month when we have repeatedly asked to cancel!

I only give this company 1 star because they covered an Oil Change. That's the only promise they did keep...But!...you purchase an Extended Warranty from this company at your own risk! I purchased an Extended Warranty with Omega Auto Care aka American Auto Club. They have denied should be approved according to my policy. My vehicle is still in the shop, and has been for almost 3 weeks. My transmission failed, the service has been denied. I sent in documents for the approval of the service, only to be denied several times. After receiving denials from the Adjuster that was on my case...I called Omega. I was told by a rep at Omega, "the claim could be reopened, a breakdown of the transmission ordered...but it doesn't mean they will pay for it. I have tried to speak to Anthony from American Auto Club several times. I was told they would approve it, but I feel as though I have been given the run-around. At this point, I want a full refund. The same thing I was told about other companies just to sign up with them, they are doing. I want a full refund minus my Oil Change Refund...

I can honestly say I have never had a better experience with any automobile warranty work in all my life there is no hassle with this. You have a $100 deductible no matter what it is as easy as they said and believe me they have done a lot of work on my truck and Omega stood behind their word every time. I warranted alot more in actual dollars than I paid for the actual warranty itself and the people you talk two are very courteous professional and they call you update to updated on every step from the approval till the work is done and they called afterwards if my mileage wasn't so high now I would re-up it again just because they've been so easy to work with and there has not been one single thing on my diesel truck that's inexpensive everything's expensive I would recommend Omega to anyone I honestly cannot say enough about them and most of all thank you Omega for all the hassle-free work that has been done on my truck and there has been a lot but Omega stood behind everything it said they would. I was leery at first but not anymore my next vehicle I will call them for the warranty absolutely With much appreciation

I had car shield and I had called to see what mega was all about. A representative talked me into switching to them with such a hype presentation about how they pay for diagnostics and few other things that caught NY attention .I had an issue with my prius and took it to mechanic after he did the diagnostic the mechanic called to let omega know what diagnostic procedures found. They denied the claim because it didn't cover this mechanic issue ,when clearly the issue was apart of the main engine part resulting it to stop functioning. Thermostat sensor I ended up paying $ 500 After I even added my second vehicle on this policy too just few days ago $128, to start out first contract and monthly is $99 & $189 jfor new car mini *** to start up That's pretty much the $500 i just PA I'd to omega I should have back to pay for the work that was just done The representative who talk me into changing DID not MENTIONE that the diagnostic only pays for things approved to be work on so therefore any diagnosticis done still isn't coveredat all ..yes it's in the contract but this representative misrepresented this company but misleading me on things falsely just to get a sale! I want my money back ! And I want my contract CANCELED!

2 repairs in 5 years with 40k miles put on the truck I can?t thank you enough for providing this great service on repairing my vehicle for my family and I... if it wasn?t for the lady that helped me I believe her name was Christine nothing would have gotten done. As a customer to your company I never in my life want to deal with Ron if it was me he would be on the sidelines looking to be better at his job. Kevin was helpful but he kept telling me the auto mechanic was marking up the price and I had to go with y?all cheaper part and 1 yr warranty I ask repeatedly who was marking it up he finally said the mechanic I called and ask them he said they were not doing that so I called the manufacturer for the part and received my own quote and prices match so I called Kevin Back to relay the information then he said let past u to Christine then she made the magic happen so Kevin needs to learn not to give false information cause some people are smarter to call and get information... I wish by the time my contract is up I could find a way to do around few years on a warranty but with work not well and hours aren?t great I find it hard to pay that much money when I was told the price went up I hope to do business here again in the future

I brought this vehicle warranty/service plan and I'm very unpleased with the service I received after having them for 3 yrs. When I brought the service plan they don't let you know they find the cheapest parts and send it to shop where your vehicle is being serviced. While communicating with Omega there has been a lot of confusion and misinforming of contract information such as what is covered and expiration of contract between me and the shop while dealing with Omega. I sincerely feel cheated out of service and $ since my vehicle is still having a fuel pump issue that they refuse to repair since my contract has just ended on 9/29/22. I believe since the fuel pump is not an OEM part my vehicle may be rejecting it. I was informed by several mechanics that some cars don't function properly without OEM or dealer parts. Shop has contracted OMEGA regarding this issue and they referred them to CMK parts for a 3rd replacement fuel pump. CMK is not much of a help since my car needs an oem or dealer fuel pump. I'm at a lost of words since this is very frustrating and would cost me over $700 for a dealer pump plus labor. Why get a vehicle warranty if they tell us what they are going to pay. They need to disclose all these thing up front before people buy their service plan. They should be investigated on or a lawsuit be filed against them for misleading and misrepresentation of service.

We contacted Completed Auto Care Inc., who are the folks which broker several of the extended warranty companies. We choose Omega Auto Care because it catered to our vehicle's make, model and year. I dealt with the broker to proceed to put our account on hold, during these times of uncertainty we contacted the Broker, Completed Auto Care Inc. and requested to hold out monthly deductions, because we were not be using the vehicle, since of the furlough and one of us was working virtually, from our home. At first there was some hesitant, but never the less our request was granted. Today, the call, which I made was directly to Omega Auto Care, Claims Advocate, Ms. Caitlin M and what spotless and professional attitude I was approached with. I had called to verify that my policy had been cancelled and future deductions no longer scheduled. Please be clear that we did not have to use the warranty, which is a blessing. However, if we were to purchase another vehicle which required an extended warranty program, and Omega did cover it, we would proceed to select Omega again. Please, if you do have this extended warranty with Omega, and you require the to use it, due to your vehicle, call them first prior to taking in your vehicle. Communication is the key. Again, we, I can't stress enough the excellent customer service which we was provided to us by Ms. M. We requested an email to cover what was discussed regarding our policy, and Ms. M provided one. We do appreciate accommodations during COVID-19.

Let me just say that I can't believe I am the only person who has had a bad experience with this company! I have read all kinds of good reviews on FB and wish I had a great experience. First, I have been paying them for 2 years and have never had anything covered on my *** LIberty in that time despite several breakdowns. But finally something was maybe going to be covered when my transmission started acting up over a month ago. Yes a month ago and I still do not have my *** back. It took days to have an inspector visit my mechanic in CO. Then he had to go back and submit his findings. A transmission claim can take days to be approved. It finally got approved after about another week. Then they said that they would send a transmission, rebuilt to my mechanic to put in. That took forever! It arrived and got put in and didn't work right. It wouldnt shift. So it got sent back and I am still waiting for the replacement.I am a school teacher, disabled and had to rent a car to finish my last week of work in May. They will not reimburse me as my claim does not qualify for a rental car! What good does it to have an extended warranty with rental car coverage if it is not covered. I am confused, mad, and devastated by this news. I want to cry! As soon as this is done I am canceling! I am out so much money on rental car for a week. With a whole month without a car I had to cancel many Dr visits, medication pick ups, groceries, etc. Most of the *** Service people have been very nice and I know it is not their fault. I get transferred a lot. I left a msg for my Claims person and never heard back. My mechanics wife has had to deal with all of this and they said "Never have we ever dealt with a warranty company like this. It is the worst of all that they have ever dealt with" They feel so sorry for me. I know there is nothing I can do. I just wanted to bring some reality to their service. Being a single woman I know I ma taken advantage of when it comes to cars. I wish I had never joined this company. I want my money back as they have done nothing for me. If I had 1400 my mechanic could get me a new transmission for me at cost as they feel so bad for how I have been treated.

Our names Jean and Jack Rosier 2561 Midway Rd. Belington, WV [protected] Please cancel I can't call the # they gave me888-500-1694 they won't let me call from my calling area I found a number NIXH53104 I am 79 and recently had open heart surgery and my hubby i 88 please cancel they held 79.99 out of my checking acct. Oct.2 We live on a fixed income and can't afford this send me a e-mail please [protected]@frontier.com Thank you

Was sold a policy dated July 29, 2022 but decided to cancel after I failed to receive a copy of the policy. The contact number was with *** Services in *** who appears to be an affiliate of *** Omega as all companies are defined as part of "US" in the policy. On calling, they provided instructions to access the policy electronically and I did so. Based on the lack of communication though, I decided to cancel the policy and per their instructions, sent a letter to this effect via certified mail. They received the letter on September 2, 2022. After this, I spoke with them on September 8 & 27 and October 7. Each time I was told that the check was being mailed. It has been two weeks since the last contact so I tried to call again but only get a recording and no return call. Based on the terms of the policy, I expect a prorated refund of the premium less a $75 fee. Based on the effective date of July 29 and Cancellation on September 2, this would be $2,762.55

I bought a service plan and have paid 18 months of a 24-month contract. In March, I lost my job and informed Onega, hoping for guidance. They mentioned working with clients due to COVID-19. I applied for unemployment, which was delayed by high demand. I was reassured by Onega. On June 15th, when I called to pay, I learned my contract was canceled without notice after 6 missed payments. I argued that my 6th payment wasn't due until June 31st, two weeks later, but they wouldn't budge. I've paid a significant amount over 18 months, yet they won't refund me or reinstate my contract. I need a corporate number to address this before what would be the 6th missed payment on June 31st.

I was personally mailed a postcard Advertising that there is a available protection program for my vehicle, See as I had just purchased the vehicle and having it for about a week or 2 I was in the market for a protection program That would help cover the expenses of parts and labor I called to get a quote answered the questions and had many for myself seeing as my parents were misled by 2 different companies recently I didn't want it to happen to me, So me & my mother are on the phone with the sales rep that was giving me the "for an 1 1/2hr that also led to his supervisor getting on the phone to reassure me that everything that was being told was true 3mo pass & now my vehicle needs service I am being denied those services based on my car had a salvage title upon me purchasing the vehicle the title had been rebuilt,passed inspection By the state *** safe to drive and sell *** a operator told me 2bad on a refund & repair called a lier & stupid &hanged up on feeling robbed & misled.

I have received dozens of calls from this company trying to sell me an extended warranty for my vehicle. I am on the do not call registry and I've politely asked every caller to stop calling, but they continue to do so every day. Some calls start as early as 8am and some go into the evening. I've asked to speak to supervisors & was told "you are and I assure you I will take care of this"; while others it's like they don't hear me or understand what I'm saying because they start reading their script verbatim to sell a warranty. Today I got a new caller who gave me the name of the company and website, but when I asked for the phone number he told me "we aren't supposed to give it out. This is an outbound call center and we call people all over the United States". I explained I wanted to talk with a supervisor and was put on a brief hold and another man came on the line speaking very very softly. He confirmed he was the supervisor but when I began asking questions and told him I could barely hear him and could he speak up the line immediately hung up. Note I had no problem hearing the initial caller.

Purchased an extended warranty from a third-party provider, they administer warranty claims and customer related issues for Omega Auto Care. My car suffered a failure of a critical component which renders the vehicle not operable at highway speeds and caused uncontrollable deceleration. The warranty specifically states that certain engine and transmission parts are covered. The mechanic has determined that the transmission does not work and the reason is a failed solenoid. Without this part, the transmission doesn't work and drivability issues result. Upon making the claim, coverage was denied as the solenoid is not a specifically enumerated part. As a consumer, the listing of certain parts as specifically enumerated and covered would lead the reasonable consumer to expect coverage and inclusion of those components which enable the transmission to function. The justification for the denial of coverage is language at paragraphs 14 and 16 of the Exclusions. Two observations: firstly, the failed component is a specifically enumerated part and secondly, if the transmission cannot function without the solenoid, it is integral to the transmission and should be covered under the warranty. The simple fact is that the transmission on my covered vehicle doesn't and can't function without repair and the solenoid is specifically enumerated as covered by the warranty.

I have an extended warranty plan on my vehicle. It is Omega Auto Care Exclusionary . I purchase this plan in 2018 and was told it was a great plan and my plan can be used at any licensed repair facility, my plan would cover parts, labor, and taxes. I have never needed yo use my extended warranty plan until now . My air conditioner needs a condenser and a compressor, expansion value and thermostat. I called customer service at this company and told them about the problem that I was having with my vehicle and was told that I can take it to any licensed repair facility as stated in my plan. I took my car to Tires Plus to be fixed and the manager at Tires plus called my insurance to relay the problem that they found and to discuss the price which was around $1,700. A representative from Omega Auto Care said that they would not pay the amount quoted that is need to fix my vehicle and offered to pay approximately $600.00. Tires plus manager told me that he could not fixed the problem with my car for this small amount of money. I had to towed my car to another facility. My car is at Infinity of Augusta. They did a diagnostic test and called my extended warranty to discuss the issues that they have found and told them the cost it would take to repair these issues which is $1,800 . My extended warranty only offered 600 to 700 in payment. This is not enough to fix my vehicle. I am a senior citizen and I believe I have been taken advantage of . This is my only vehicle that I have to get around in . I purchased this extended warranty- Omega Auto Care Exclusionary was to prevent something like this from happening. My policy No is ***. I asking asking for help in helping me to resolve this matter .

10/31 I am a 100% disabled senior citizen on a fixed income that has been duped by your company. I purchased this extended warranty in good faith. When I purchased this warranty covering my power train among other things on the 2006 Dodge Ram, I had approx. 150,000 miles on the vehicle as it states in my contract. The mileage on the truck now is approx. 155,000 miles. Which in common math is equivalent to 5000 miles put on the truck since I purchased the warranty. I had two S.A.E. certified mechanics inspect this vehicle and stated there is absolutely no way this sludge as stated in the denial letter accumulated in five thousand miles, so did you sell me a vehicle warranty where this sludge was already present. There were no inspections, pictures, requests for maintenance records or anything when the warranty was purchased. The owner of the certified mechanic shop that diagnosed the problem stated that all the oil ports were flowing perfectly and the oil pump was functioning fine. He also stated the sludge was normal for a vehicle with 150,000 miles. When I contacted your claims dept. to discuss these issues the associate was extremely RUDE and stated that the claim was denied. Starting this week I will be contacting , B.B.B, Florida consumer affairs, the Florida state attorney's office, The Florida bar assisting disabled Seniors, veterans consumer affairs. When I spoke to your associate I simply asked if we could mediate this decision with an unbiased third party and he declined and stated I was denied. I asked to speak to a supervisor and the request was denied.Vehicle disabled and no transportation for two months. HELP! Active Policy *** ---- Claim filed 09/01---- Denial letter received 10/31

I have been receiving urgent messages from what I assumed to be a legitimate agency for weeks now. I just recently had my vehicle registration changed to the state I currently reside in and thought it was an additional step that I needed to take that was required by the State. Finally after getting 3+ 'notices' in the mail, warning that I only have a few days to respond, I called the number listed. I first spoke with a representative who asked me about the information on the card and my 'owner ID' number. She informed me that my registration was about to expire and she made it seem necessary, but it was very expensive. I initially declined this offer, she continued to hound me with questions about my financial background, obviously trying to make the sale no matter what. She then transferred the call to her supervisor who then used the background information I had given to exploit my situation, forcing the sale. The second offer seemed a lot better and I felt like there was no option and that this service they were offering was critical. They proceeded to ask for all of my personal information. Against my better judgement, I gave it to them and have since needed to cancel my credit cards upon reflection of the fact that I was scammed. He confirmed my payment in an email later on. Their contact information changes on every notice received and the notice itself does not have any descriptive information about who they are or what they do. It is meant to lure new vehicle owners, and anyone changing address or state into this scam, that is basically theft. I'm not even sure how they acquired my information because it was not a newly purchased vehicle, everything that has recently changed with the vehicle and address were done through official and private channels. I have since tried to contact them back without any success.

Their policy is intentionally deceptive for the average consumer who is not an expert. I was sold the 'extended warranty' nearly 4 years ago under the impression that it covered significant repairs. I remember the phone call with the representative, who specifically used the words 'comprehensive coverage'. Sure enough, when I take my vehicle in for repairs and it is found that the engine must be replaced. The average consumer, like myself, does not know what the engine is until there is an issue with it. My claim was rejected because the words 'engine replacement' are not explicitly listed in the covered repairs section of the contract, despite 'engine issues' being covered, this being a related and major component, and this being advertised to be as covering significant repairs. At the same time, the engine is not listed in the exclusions section of the contract. So the company actively decided not to list 'engine replacement' in the exclusions section of their contract. Yet, if I go to the most recent version of their policy, they decided it was important enough to list in a table outlining covered/uncovered components (this was not present when I originally purchased the warranty). So they know what the engine is, yet they decided not to specifically list it in the exclusions section so that consumers like myself would be duped into believing that engine replacement would be covered as advertised. It is clear that the company is actively trying to deceive consumers by making false claims about their warranty when selling it, and by intentionally excluding engine replacement from the contract while including it on their policy (which makes it clear that they are aware of said component). Their current policy and the contract from 4 years ago do not align, and it is clear that this was intentional.

This company sold my mother a policy she doesn't need. My mother has Alzheimer's disease and if you talk to her, it is clear that her short-term memory is non-existent. She was taken advantage of, plain and simple. She has been paying $69.99 per month. She bought the policy in February 2022. The policy number is *** I called OMEGA Homecare and they told me they handle the transactions for the company that sold the policy. They gave me the name *** and a number to call ***. I called that number and was kept on an open line for more than 2 minutes without anyone talking to me, just background noise. Below I am copying what looks like the exact same issue from another person this year. Initial Complaint 01/27/2022 Complaint Type: Guarantee/Warranty Issues Status: AnsweredMore info Omega home warranty apparently called my 90 year old mother with senile dementia on the telephone on October 28. Any one who speakers to my mother for more than a minute would certainly realize she is confused and unable to make decisions for herself. Omega Home Warranty convinced my Mom to sign up for a monthly fee of $69.99 for a home warranty that she does not understand about nor does she need. I feel that this is nothing more than another telephone scam. Policy # ***. As I was doing her bills I found the monthly charges on her credit card, I called the company who immediately credited this month and cancelled the policy. However, I asked them to credit the two months that she previously paid and they said they could not. Since they got away with $139.98 from her I believe this is clearly a case of abuse of the elderly. Business response 02/03/2022 Good Afternoon, Under no circumstance would we ever want to take advantage of someone in any diminished capacity, and strongly believe in protecting our elderly. Omega, nor the seller of the policy, was aware of ***'s mental state at the time of the sale, and was not made aware until her da