Big O Tires
Reviews and Complaints

Big O tires, Sonora CA. Went online, picked store, picked out tires, scheduled an appointment, went to appointment, got charged $100 more than the online quote, wouldn’t honor quote. Also said my front diff was leaking but it didn’t leak before it went into the shop (I know this because I park in the same spot if my driveway, and no oil stains). Leaking now though. Find another solution for your tires.

*I would absolutely be giving this review a single star (or no stars if possible) except I think this review should be seen by anyone wanting to utilize PV Big O and don’t want the single star rating to get filtered out so most people can’t see it unless they tap on different areas revealing the info in the 1 star review).

What a nightmare from beginning to end with Big O Prescott Valley AZ:

End of Feb/beginning of March 2023: bought 2 new tires. Store applied new tires. Immediately after: the car was shimmying/shaking starting at 55mph.

Took car back the same day and reported the problem. I was told “we aren’t charging you for replacing all of the lug nuts we changed the 2 new tires = $99).

After they fixed it, I drove away to finish getting ready to leave for a roadtrip the next day… EXCEPT, the car was still shaking but now starting at 40mph.

When I called to report the 2nd round of shimmy/shake and make an appt for early in the morning (which greatly pushed back my road trip departure time), I asked what was found on the alignment check.

BTW The “FREE alignment check” was supposed to be completed the first time I brought in my vehicle to get the 2 new tires AS STATED on the appointment confirmation and order page when I completed the request for appt online.

I foolishly assumed this was done b/c I was told “oh yeah, I know that’s on there but we don’t do the check unless you specifically ask for it.” 🙄 was told they were too busy to complete an alignment and I’d need to make another appointment outside of the one already made for the next morning.

Went in the next day for my scheduled and reported what was happening. Against my better judgement, I bought 4 new tires because I just wanted to stay safe on my road trip and requested an alignment. The manager explained she could give me a “deal” if I bought 4 tires and one of them would be “free” and promised the alignment check would be completed and results would be provided so I could make a decision if I wanted to make the recommended adjustments. All services were completed with 4 new tires and alignment corrected.

Finally, I was on the road a couple of hours later sans shimmy or shake.

I kept receiving texts from “Kevin” to “please leave a review”. Mind you, Kevin was the guy who kept downplaying my (a woman) concerns during all phone calls and in-person interactions until the next day when I was able to talk to the female manager… boy, how Kevin’s tone and attitude seemed to miraculously change overnight.

Anyway, here we are 3 months later with 2 tires on the complete opposite side of the car (driver rear and front passenger) developed sidewall bubbles with the rear tire now presenting with a hole at the base of the sidewall tire bubble. Hesitant to go down there directly b/c I didn’t want to get stuck buying new tires from a company which I’ve had nothing but problems with, I decided to call and explain the issue to see if my 3 month old “bad” tires were under warranty or could otherwise be replaced.

I spoke to the female manager who explained they could repair the tire if there’s a hole in the tread… ma’am this just explained where the location of the hole is located. She then explained “and it looks like you didn’t get the road hazard protection” because “sidewall bubbles are considered a cosmetic issue” and my “only option is to purchase 2 more tires” if I “don’t feel safe driving with the bubbles”.

I said, “Ma’am, there was no hazard protection offered to me. Just like I told you, I was heading out for a long road trip immediately following so if one was in fact offered to me I most certainly would have added that onto the purchase.”

So, now I’m at Discount Tire in Prescott. After doing a walk around of the car with the attendant who found a second bubble in the still inflated front passenger tire, he explained I would also need a whole new set of lug nuts. I mentioned Big O’s “charity” move announcing to the whole store they “put a whole new set of lug nuts on all 4 tires but wouldn’t be charging me the $99 it usually costs”.

The DT attendant “Thomas” looked closer and said, “Oh wait there are 2 new lug nuts on 2 of the wheels, sorry about that.” I confirmed he meant 2 new lug nuts total or completely new lug nuts on 2 of the wheels. He confirmed only 2 lug nuts total and showed me exactly what he was seeing.

So we walk back into DT and Thomas told me I only needed 2 tires but could put on 4 if that’s what I was interested-in and showed me comparisons between the tires I have currently (including price and the ratings of each tested element of each) and the ones he had available.

Thomas also confirmed there wasn’t any additional roadside service up sale I needed to add to ensure my tires would be replaced in the event they were unfixable.

Also, Thomas quoted a price of $59 for a FULL SET of lug nuts and I double checked to make sure every single tire lug nut would be replaced on the vehicle.

Bless Thomas’ heart, he was so patient with all of my hyper vigilant questions and ensured me those changing and rotating the tires would absolutely follow the psi guide listed on my driver side door jam and inflate the tires to the recommended 40psi… when Big O tried to gaslight me and tell me “oh your tires don’t need to be inflated to that level if you’re not driving around with 4 passengers all of the time.”

I’d like to finish this off with a big thank you to Big O for a whole lot of time wasted, gaslighting and employees who exhibit minimal effort in understanding what it is their customers are reporting is wrong/different with their vehicle AFTER receiving their services.

Maybe it’s just me? Maybe it’s females in general? Maybe it’s more than that, I dunno and don’t really care b/c (like I told the female manager on the phone yesterday) I will NEVER ever return to BigO and will deter anyone I know from going there for any kind of service.

P.S. thank you to Prescott Discount Tire attendant Thomas for having the decency and care to explain everything of which I had questions showing me visuals examples and comparison so that I’m empowered to make the best informed decision for my vehicle and by extension, my personal safety and peace of mind.

I’m not sure if this is the norm for Big O in general or if your PV location is particularly problematic but these issues need to be rectified.

went for an oil change, when i went to pick my car up and drove home ,i notice my house keys were missing off my key chain. remind u im only 5 minutes from big o on 51st ave and baseline road. went back right away 2 big o, only 2 be told they dont have them. funny they were on their when i gave them my keys. also my car is a 2019 lincoln mkz, which let u know if something is wrong with your tires.was not notified ,that they had to put 3 patches in 1 of my tires, which i know was a lie.since when it takes 6 hours to do a oil change when i had an appointment at 7-30 amand my car wasnt readt til 3-45 pm. someone stole my house keys off my key chain.i was really mad at these guys, but [ know their is a thief working there

On 02/16/2023 I brought my Expedition to have a brake job done on the front. I provided the rotors and pads. You technician installed them in Cave Creek , Arizona.I noticed my brakes were making a noise when I returned home.

On 08/30/2023 I brought it to a shop . They inspected my breaks and found both inside pads placed on drivers side and both outside pads place on passenger side.

Your technician installed the pads improperly causing me to have to have my rotor on the drivers side replaced again as well as both side pads.

My vehicle was being sopped by on pad.

Big o tires pro TEC warranty sounds beautiful and makes you feel safe but I now feel mislead and lied to when my tires were bought pro TEC was the way to go I believed what the warranty stated and trusted big o tires word I felt safe but now I feel cheated pro TEC covers what they claim everything from potholes to hazard and when I took my truck in I was told that I should of brought it in sooner but my husband had took it in two months before and they had him sitting thr for over an hour only to be told at the last minute that someone made a mistake and thr wasn't time to do it but that whenever he brought it back in that they would take care of it without problem since he sat thr for over an hour for nothing then the guy states that they cant do the rotation because it's hazard and tha it's not covered by warranty but in the protec description of the warranty it states covers hazards repair or replacement then when I call today I've now been told it's the suspension and that's why it's not covered then I was told it was one tire now I was told it's two tires and suspension but the day before I was just told one tire when a warranty states that it covers everything and hazards and he said it was a hazard thr not being very honest about thr warranty and it just sounds to me that they are being less then honest with me because I am a woman and figure they can tell me whatever to upsell this is truly sad because they say thr here for us to trust them but that's not how I am feeling at this moment and when I called in I spoke to a man and his response to me was that big o tires is a billion dollar company and they have a lot of lawyers that sit on the beach and make these rules to these warranties and basically saying it's at thr discretion as to what protec covers that just seems unfair and not very true to thr word and thr workers are extremely rude and not very honest

I had a tire repaired at the Kaysville Utah store. I dropped a tire with a nail in it on June 8 2023 and picked it up the next day. The store offered to put the tire back on the truck. I was running on its full-size spare (2012 Toyota Tacoma. The put the repaired tire on the truck and were supposed to put the spare back in its holder which is mostly hidden from view. On Monday I was moving a trailer and noticed the spare was not there under the truck.

The store says they cannot find it. They have not offered any replacement. It either was not put back on the spare tire chain or not put on right and fell off.

I got 4 new tires from Big O Tires Store #4155 on May 19th with a warranty. They told me to rotate my tires every 5k miles. I had 37k miles left on the warranty but they didn't honor it. The "Manager" LJ tried to upsell me and didn't help me. I contacted him on February 15th, 2022 about the issue and he asked for pictures of my tires but then ignored me. I had to call him several times and finally got him on the phone on the 20th. He said my warranty was void because I didn't get an alignment done every 5k miles or 6 months. I told him that's not what they told me but he didn't care. I had to buy tires somewhere else because of safety concerns. I called another Big O Tires store and asked if I needed an alignment every 5k miles or 6 months and they said no. I tried calling the original store but they didn't know who I was talking about and gave me the home office number. I called and explained everything but the lady was rude and hung up. I want my warranty reimbursed. This is fraud!

Sale buy 3 get one free. I asked for this deal, but when I pu truck Iwas billed for 4 tires. I. Spoke to manager and he said that I should know which tires are on sale. Classic bait and switch. No refund for 4 tire. RIP off with straight face. The mgr said I should know the rules. But the sign for the sale was not clear. I asked for a refund for the 4th tire. He told me I should have done the research. The mgr was hoping I would accept the rip off

I look to stand outside with a sign letting people know how this store operates.

My daughter went to go get a tire replaced on her Chrysler 301st they told her that because it’s all wheel drive she can’t replace just one tire she hast to replace two and then it went from two tires to four tires and so they refused her service and she stuck there with the baby and now we have to go told her because they are stating that their policy as they cannot just replace one tire on an all wheel drive vehicle is that true and it’s on McClintock and Elliot in Tempe Arizona and the managers name is Crystal that we spoke with and she hung up on us seven times

I bought 860$ tires for my wife’s car. 9/3/22. I took the 0% int for 1 yr. They have been charging me 29 plus int ever since. They told me I couldn’t find out whether my dispute was solved for 3 months. 3 months are up today. I tried to find out and now it’s going to be up to 48 more hours. I have been treated badly and put off for over 3months. I have spent 6 hours on the phone trying to get it resolved. A call to the store would have fixed it. This is unacceptable and ridiculous. Thanks

Robert Stepp.

Bought 4 tires for my pick up about 1 year ago. Rototion and balance was included for the life of the tire.

Today, here at your Nampa, Idaho, store I was advised from now on there will be an 80 dollar charge for balancing. We made a deal for life of the tire balancing and I expect this to remain in affect. If you can't work this out, it will be the last time I buy anything from Big O.

Louis Duquette

1606 N Irene Dr

Namp a ID 83687

[protected]

[protected]@msn.com

While up in the mountains for the night my vehicle brakes were chattering, so took it to Big O Tires in Frisco. (2+ hours from my home).

On 09-21-21 they sold me a “Premium Brake package” (including New Brake Pads and New Rotors) for my Front brakes, totaling $487.00

1 year later I took the same vehicle into my local Brakes Plus store for my rear brakes. They inspected all of the brakes and informed me that my Front Pads were totally good, but that the Front Rotors were “Under Discard,” meaning they were close to failure and could not even be machined!

How could that be?! They were supposed to be brand New Rotors from the Frisco Big O Tires! Afterall the new brake pads were still in good condition.

I called Big O Tires in Frisco and spoke with service advisor Erica and explained the situation. Erica (who was rude, unprofessional, and had terrible customer service) told me that I would have to have the front brake rotors inspected at another Big O Tires store.

So, I took my vehicle to my local Big O Tires store, and they said the same thing that Brakes Plus did.

I called the Frisco Big O Tires again and spoke with the manager, Trish, who was immediately defensive, unprofessional, unfriendly, and had terrible customer service. Trish gave me the excuse that she “couldn’t even tell what was done” on my vehicle….while reading her own computer invoice!

I told her that I believe they Didn’t put new rotors on my car and only did the front pads but charged me for the very expensive Premium Brake Package. Trish said that she “didn’t watch the work that was done” and only gave me the warranty phone number for the rotors. I called the warranty department, but by now the Rotors were past the 12-month warranty and over the warranty miles.

So, the Front brake pads were still in great condition 1 year later, but the rotors were very close to failure and couldn’t even be machined! It’s obviously because they were the original Rotors on the vehicle and not the new ones that I paid for!

The Frisco Big O Tires manager and the owner of this location refused to make this right.

I then called Big O Tires Corporate/TBC Corp and filed a case with Pedro, Ivan, District Manager (Moraine), and General Manager (Landeros).

After at least 6 phone calls, numerous emails with receipts/invoices, and even pictures of the old rotors with serial numbers, Ivan told me that the General Manager (Landeros) “Refused to do anything and couldn’t help.” They closed the case [protected]).

Big O Tires Corporate/TBC Corp never called or emailed me once but claimed through their Consumer Relations (Pedro and Ivan) that they did.

No excuse was even given after all of the exhaustive time, frustration, and Evidence that I sent them at their request. They strung me along for one whole month and kept telling me it was “being escalated.” Ivan even agreed that they should refund my money. They did not even give a reason why they “couldn’t do anything”!